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The follow-up training and education-along with the practice ability were fantastic! The contacts are helpful and very supportive.

Gina is very knowledgeable, patient, and helpful. The trainings have been an excellent resource.

When I called Jonathan, he contacted me right away! After listening to my needs he got me in touch with Connor. Connor, understanding the hurdle I was having, she walked me through the process as well as sending me an instruction template. A job well done to Jonathan & Connor.

My training experience has been great. All my questions were answered. The system is very user-friendly. I am excited about using Signix.

Gina was very thorough and was clear and easy to understand. She kept her instructions at a good pace for everyone to follow along.

Jonathan was attentive to what I needed and provided a solution

I had questions about my purchase, so I called to get information. I was told, "that everyone in the invoice department is in a meeting, I can have them call you
back, but no one reached out to me." In the meantime I attended the 1st training, and tried to view it, but there was no link. Later, I was invited to the 2nd training session, but then found out that it was the same as the first. I paid $300, then found out I should have only paid $100 for a year. I wanted to cancel but now I'm stuck with it and out of $300. Not happy with the company.

My signers are still having trouble with completing the KBAs, but the Face Biometric seems to have worked better. The video of the ID was helpful to identifying the signer for the purposes of the electronic journal. I would change the process of signing into the document to complete any text boxes left incomplete at the end of the signing for the notary. It appeared that the signer did not complete the text box and I would have preferred that I could just complete the text box for them.

There are a lot cheaper companies.. as a new RON , “buyer beware” .. training is fine but the monthly charge and cancellation fees are exorbitant. do not get into their 2 year commitment unless you ready to go get business to make it pay off.. their follow up prior to signing contract was great.. when you are locked into the contract not sure of their follow up . I tried to contact Sam the original contact and he never returned call or responded. That was my first disappointment.. the others did respond to emails. .

How to determine font size when tagging is very difficult to find. Also, with customer service closing at 5:00 ET, makes it difficult when we are in a later time zone and have questions. When we’re in a hurry, going through your frequently asked questions or knowledge center isn’t helpful. However, once Customer Service replies, they are helpful.

Mike was GREAT… he really takes his time to explain things very well 👍🏻👍🏻

My experience was great due in a large part to the hands on training and positive coaching online and in Team Meetings. Through the meeting with the trainer and the online training, I feel confident that I am able to complete any notary task that comes up. The resources available to me as well as having a point person to contact if I need help is truly great.

They provide excellent service, are very responsive, and are available when help is needed.

Mike Sanjuan is fantastic. He walks you through the entire process and follows up B to be sure you’re progressing. The customer service group is also very responsive and helpful.

The training was excellent and I truly appreciated the trainer following up in case I had any issues or questions. This is new to me, knowing I have a real person available to answer my questions is very reassuring.

Great job. Very clear and concise with the instructions. Thank you!

Gina is amazing! She is kind, patient and knowledgeable.

Mike is a great asset to your team!!!
I had my first Remote Notary gig and had a few follow up questions about the experience. Mike walked me through and explained my concerns, giving me clarity going forward.

10 out of 10.