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Enjoyed our stay but restaurant service very slow
Svar från Shearings Holidays
Dear Mrs Gleave,
Thank you for your 4 star review. I'm pleased to hear you enjoyed your stay at the Norbreck Hotel. I appreciate your feedback regarding the restaurant service and will ensure your comments are shared with the hotel.
Thank you for taking the time to contact us and I hope we get to welcome you again soon.
Kind regards,
Shearings Customer Relations (MP)
Not at all happy with having homeless people in the hotel coursing trouble will not be returning
Svar från Shearings Holidays
Thank you for your kind 3-star review.
Your constructive feedback provides us with the opportunity to evaluate the tour for any necessary enhancements, ensuring complete satisfaction.
We eagerly look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.
Warm regards Customer Relations SB
The staff were helpful The food was excellent Accommodation rather 'tired'. In need of upgrade.
Svar från Shearings Holidays
Thank you for your 4-star review of Norbreck Hotel. I'm so pleased to hear the staff and food was excellent.
We can’t wait to welcome you back on board for another unforgettable adventure in the future.
Warm regards, Customer Relations
We were the only Shearings Self drive people in the hotel .The hotel is tired but staff working very hard to maintain standards. Restaurant staff, food and service were really very good in the circumstances.
Svar från Shearings Holidays
Dear jack
Thank you for your feedback. We’re glad you enjoyed the food, service, and efforts of our hard-working team. We appreciate your understanding regarding the hotel’s condition and will continue working to improve.
Kind regards,
Customer Relations
Hotel terrible,room like a cupboard,stained carpets only 1 chair, shower unuseable due to no cold water feed, dinners unedible no choice of menu complaints ignored and no reply from Shearings on my complaints to them.No entertainment. Ruined my surprise 80th birthday treat..Not up to Shearings previous standards .
Svar från Shearings Holidays
Dear Mrs Hayes,
Thank you for taking the time to share your review and for letting us know about your recent experience at the Norbreck Hotel.
We were sorry to read your comments, especially as this trip was intended as a memorable 80th birthday surprise.
We understand how disappointing it must have been to arrive and feel the accommodation did not meet the expectations you had for such a special occasion. Your observations regarding the room condition, the shower facilities, and the dining arrangements have been noted carefully. These points are important to us, and they have been shared in detail with our hotel partners for review and any future improvements where appropriate.
We do appreciate you raising your concerns directly with our Customer Relations team, who have been in touch with you to discuss these matters further. While we aim for every aspect of the holiday to be enjoyable, sometimes elements of the experience do not align with individual preferences, and I’m sorry this has been the case for you.
We do hope we are given a future opportunity to welcome you back on another break in the future.
Best regards,
Shearings Customer Relations (MP)
Steve the chef from norbreck sister hotel came each evening to cook our evening meal which was lovely and James and his girlfriend Jack were very helpful met our every need even carried our case to the car as we are both in our 80 s couldn’t fault a thing will return later in the year
Svar från Shearings Holidays
Thank you so much for taking the time to leave us a five-star review! We are absolutely delighted to hear that you had such a positive experience with us.
We are glad you enjoyed your stay at the Norbreck.
Thank you again for choosing us for your holiday. We hope to welcome you back on another adventure very soon!
Kind regards,
Shearings Customer Relations
Stained towel which I changed,dust behind soap dispenser and in the corridors only the middle of the carpets were hoovered. The food was out of catering packs and was so awful I left most of mine we waited an hour for our main meal and the coffee machine was more times out of order than it was working It is very sad because over 20 years ago this was a well run hotel and always full to bursting now it’s nearly empty. The good points are a beautiful sea view and free wifi but that’s not enough to bring us back unless it dramatically improves.we booked to go to Southlands but was told it wasn’t with Shearings anymore.
Svar från Shearings Holidays
Dear Mrs Box,
Thank you for taking the time to share your experience with us. We are sorry to hear that your recent stay in the Norbreck hotel did not meet your expectations. We strive to ensure that every aspect of our tours are enjoyable and comfortable for our customers, and it’s disappointing to learn that this was not the case on this occasion.
Your concerns regarding cleanliness, food quality, and delays in meal service have been noted and shared with our operations team, who will address these matters directly with the hotel to ensure improvements are made. Your input is invaluable in helping us enhance the experiences we provide for our customers.
Thank you once again for bringing these issues to our attention. While we regret that aspects of your stay fell short of expectations, we hope there were moments you were able to enjoy during your trip. We would be delighted to welcome you back in the future under improved circumstances.
Best regards,
Shearings customer Relations (MP)
Room basic but clean. Staff friendly , food good. No entertainment, no quiz, no free 4 dink vouchers, but Caledonian do all that and are cheaper!
Svar från Shearings Holidays
Dear Lizzie,
Thank you for your honest feedback. We’re glad to know you found the room clean, the hotel staff friendly, and the food enjoyable. We understand that entertainment and added perks like quizzes and drink vouchers can make a stay even more memorable, and we’ll certainly take your suggestions into account as we work to enhance our guests' experience.
Thank you for staying with us, and we hope we can welcome you back for an even more enjoyable visit.
Warm regards,
Shearings Customer Relations (MP)
Faulty towers .never again
Svar från Shearings Holidays
Dear Wendy,
Thank you for taking the time to leave your review!
We apologise for any inconvenience you experienced during your tour. I want to assure you that we only ever anticipated that you would have a fantastic time away with us and enjoy every element of your chosen tour.
We hope we are given a future opportunity to highlight our usual high standard and provide you with an enjoyable tour.
Many thanks,
Shearings Customer Relations
