Seymours Estate Agents Omdömen 

I recently bought a house through Seymours. Andie Bartlett - sales progressor - was approachable, helpful, knowledgable and pro-active.
It was very good to have a contact I could deal with consistently once I had had my offer accepted - thus communication did not go awry.
Andie I felt made me feel that she knew my case almost inside out. To be able to do this when managing a caseload of properties/sales/purchases etc is no easy task I am sure, but Andie certainly nailed it. Particularly as my purchase involved the client and a management company, a freehold property and a leasehold garage! Thus even more scope for information to get 'lost in translation'.
It is very evident Andie takes her clients seriously and wants the best outcome possible for them. Thank you Andie for your assistance in making this possible.
You are a credit to Seymours.

Brilliant agency service from Clarissa and the whole team at Seymour, Woking. Worked hard and knowledgeablely with viewings and my sale. I used Seymours before, will definitely use them again to sell

Absolutely awful experience - avoid at all costs.

We decided to sell our house with Seymours since we found a house we loved and were informed that Seymours would help us sell quickly, efficiently and secure the new proprety......and that was the start of the lies.....

Firstly in our initial meeting, they priced the property but suggested we go on the market at 5% under to attract interest - fine.
Within a week they were calling to say we needed to drop an extra 10% since they couldnt get the interest and we needed to move quick.....

Reluctantly we agreed on the caveat they wouldnt go any lower and would find a buyer quickly so we could secure the property we liked.....

A few days later an offer was received under this price (only 1% to be fair) and we were informed we should take this since its the right price. We agreed and were transfered to the other agent to put a formal offer on the property we loved.....

At this point we were told the property had sold the night before and the buyer had a survey on the property already (something I had requested to do as a show of willingness well over a week before but was informed I couldnt).
Absolutely fuming and had been led down a garden path the whole time with incredibly poor service and communication.

Finally asked for Seymours to remove our property from the market - its been 10 days since and its still on there, the sales board is still drilled into my fence (they asked no permisison and its definitely damaged it) and my anger levels continue to rise.

Having spoken to a number of other estate agents and house movers since - our experience is not unusual.

Will not be repeating again.

Poor communication. Emails not responded to. Most times an automated message says they can't take your call. A lack of updates regarding buying. They need to up their game or loose customers.

I'd like to leave a huge thanks to Jade Turner for really trying to help me find a property, always looking for ways to help me find, flexible with times as i would come from about 3 hours journey she accomodated multiple viewings, even in weekends. Thanks Jade, really appreciated

Thank you all at Seymours Woking branch.
We were with an estate agent that were supposed to be leaders in thier field but we were lied to regarding viewings and wasted 3 months.
The moment we switched to Seymours, we had loads of viewing and very quickly an offer which lead to a sale. First class, thank you Seymours.

I had the easiest and hassle free experience with Seymours Surbiton , with the impeccable help of Annabelle Bond who was very professional and informative . She carried out a viewing and helped me assess my options.
Would 100% recommend if you’re looking for transparent and high quality service !

Awful morals and ethics avoid at all costs! We have previously experienced awful moral practises after placing best and final bids on a property. A week later after we won the final bid on a property. Seymour’s called back to advise competing offer had since offered over our asking price! HOW is this ethical?? I

As a seller, I paid them to negotiate the best price for me. However, I was not buying my next property through them though they tried to sell very very hard from their catalogue. Hence I believe I was made the scape goat to do price reduction to complete the sale !.
My buyers, who were buying and selling through Seymours got a better deal on their ‘buying price’ by setting me up for a last minute price knock-off !!
Sadly, this is the WORST tactic they train their sales people, they favour and manoeuvre prices in favour of double-deal buy-sale transactions!

They are the largest estate agents in the area so please be aware and do not fall for this under-cutting tactic which am sure they would employ on all their ‘double deals’ to close the sale!

They are a huge marketing factory of local home-move “success stories”, all farce! I bet there would be 100s of disappointed sellers like me who has fallen prey for this shrewd tactics of Seymours. They will happily offer/introduce their own mortgage, conveyancing, and home-move ‘partner’ rates for those on their good-deal books! For this reason alone I WILL NOT use them again!!

INSERT (after seeing the response below) : I can confirm that this a genuine review and I have attached a copy of the invoice paid by redacting sensitive info in the google review, as trustpilot does not allow attaching documents. Hope that will enable Seymous reviewing their general code of business conduct along with moral and ethical practices in the quench for being the largest estate agent in the area!

Throughout a three year rental, all admin for problem resolution was with the tenant with lack of support from the agency. A shattered window remains unresolved after nearly 4 months with blame attributed to the external contractor they selected. After ending the tenancy the viewings process for new tenants involved daily emails from multiple team members requesting access within 24 hours

Good service again from the Woking branch to progress a house sale, with special thanks to Clarissa. Recommended.

Ben sold our house within days and was exceptional at communicating with us. Also had a great, efficient experience with Brett and Maxine working towards exchange and completion.

We recently completed the sale of our mothers house, Clarissa was really helpful when we encountered a problem and went the extra mile to get this sorted.

Sadly another disappointed landlord as well as tenants. Their communication via email is poor or non existent. They do not carry out the instructions which were agreed for letting a property and clearly their knowledge in legalities is not all it should be. Would not recommend this company at all sadly after thinking we would use them to sell my flat. One very cross Landlord.

Absolutely the worst. DO NOT USE THEM. Rude, useless.

Maddy Cable West Byfleet -
Personable and professional, Maddy was very quick and attentive in helping us find our rental property. She listened and responded to the things we were looking for in our new home, and within 2 weeks we have signed the tenancy!
Thanks so much!

Excellent service from Chloe at the Lightwater office - professional, knowledgeable & friendly manner have made house viewings more enjoyable & less stressful. A credit to Seymours.

Renting a 2-bed property through Seymours Woking was a deeply regrettable experience. From day one to the final day of tenancy, their behaviour was marked by dishonesty, pressure tactics, and complete disregard for tenant rights.

At the outset, they were lightning-quick to take a holding deposit over the phone. But when the contract arrived, it was written entirely on their terms. When I raised reasonable objections, I was given an ultimatum: either accept their conditions as-is or walk away and lose my deposit. That kind of coercion is both unethical and unacceptable.

The end of the tenancy was even worse. After close to three years of renting — always paying rent early, agreeing to their yearly rent increases without dispute, and maintaining the property well — they deducted £456 from my deposit for so-called “professional cleaning.”

This inflated charge came from their own “preferred contractor” — the same one they illegally insisted I use before the end of tenancy, in clear violation of the Tenant Fees Act 2019. I refused to be coerced during the tenancy, knowing full well the job could be done by reputable cleaners for a fraction of the price. £456 to clean a 2-bed flat is blatant exploitation. We agreed to pay this amount strictly under protest as we needed the money, but intend to take them to court for it.

To make matters worse, despite reluctantly agreeing to their fabricated charges under protest, it still took 2 weeks to return the remainder of my deposit, even though the rules clearly state that the deposit should be returned within 5 days of agreement. The final date the deposit minus their cleaning charges hit my account was 4 weeks after the end of the tenancy. So much for being a tenant who always paid on time and accepted every annual rent increase without issue.

And during the two months? A complete disregard for basic communication boundaries. Despite clear written instructions to contact me only via email, they repeatedly called me during office hours, disrupting my work and showing zero respect for my time or instructions.

There’s much more I could list, but in short: Seymours Woking is an exploitative and dishonest letting agent. They operate with pressure tactics, bend legal boundaries, and squeeze tenants for as much as they can — even when you’ve been cooperative, reliable, and reasonable.

Avoid them at all costs. You’ve been warned.

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Response to Lisa -

1. Completely untrue that the property was not professionally cleaned. We have raised a dispute with the Tenancy Deposit Scheme today and will fight your unfair deductions. We have all the proof needed for our case. The property was cleaned professionally before exit, and if you want to clean it again, feel free to clean it a 1000 times more, but be kind enough to not charge us your bills without our consent.
2. Complete lies that draft contract is sent before getting the holding deposit. Viewed property on 30th June 2022, Holding deposit was charged same day on phone by Thomas Cheape. Draft agreeemnt was sent on 2nd July and no changes were accepted.
3, Bank account details for deposit return were first sent to Emma on 12th May 2025, you may want to check your email,

I can go on and on here , but the facts wont change.

I had an awful experience with Seymours. They clearly don’t care about tenants—only about money. They failed to fulfil their responsibilities but were quick to charge us for unnecessary things, with no flexibility whatsoever, while expecting tenants to be endlessly flexible. I would strongly advise others to stay away.

Renting in Woking. Terrible experience. Given misleading information at the start of the tenancy and not told about serious issues with the house (drains). The end of the tenancy has been just as bad. They simply don’t listen or respect the tenancy’s right to quiet enjoyment. Viewings booked on the same day, no notice given, not adhering to times specified as being suitable. Phoning whilst at work despite asking for emails. Evening viewings arranged then don’t turn up so evening disturbed. One agent even let themselves in with their key while I was there! Horrible