Seymours Estate Agents Omdömen 

I would give this agency 1 star, or even 0 if it were possible. Our experience renting through them caused a lot of unnecessary stress and anxiety.

During our tenancy, they failed to respond to multiple repair requests regarding issues in the property. None of the problems we reported were properly addressed, which made living there very frustrating.

As we approached the end of our tenancy, things became even worse. They repeatedly requested access to the property almost constantly and arranged viewings without our permission. Even when we clearly told them we were at home and resting, they continued to push for viewings and would call us repeatedly.

Getting the deposit back has also been extremely difficult. It feels like they will try to deduct as much as possible from your deposit, and communication becomes almost nonexistent once your tenancy ends. We moved out three months ago, and we are still waiting to receive our deposit.

Overall, this was a very disappointing experience, and I would strongly advise others to be cautious before renting through this agency.

Key points from my experience:
• I paid a £275 holding deposit and successfully passed referencing and Right to Rent checks.
• Before signing the tenancy agreement I asked a few simple and reasonable questions relating to:
o confirmation of number of utility accounts,
o liability for charges prior to the tenancy start date,
o responsibility for landlord provided appliances.
• Instead of receiving clear and direct answers, responses were vague or delayed.
• At the same time I continued receiving automated messages asking me to sign the contract and proceed with further payments even though my questions had not yet been properly clarified.
• Because these confirmations were not provided in time I had to make alternative arrangements with my current landlord.
• Seymours later treated this as a “withdrawal” and retained the holding deposit.
• Communication was inconsistent and it also took several requests before I was provided with a copy of the company’s complaints procedure.
• The overall impression was that progressing the tenancy and securing the transaction (revenue for the company and sales commissions distributions) clearly takes priority over providing clear and timely answers to reasonable questions from a prospective tenant.

As the matter remains unresolved I am now escalating the issue through the relevant professional and regulatory channels.

My advice to anyone dealing with this agency is to make sure you obtain clear written answers to your questions before paying anything to Seymours or signing a tenancy agreement.

Seymours - Addlestone

We cannot fault the team at Seymours Addlestone, from Ronnie showing us round our viewing's, Pam helping us through all of the struggle's throughout the process, and Natalie the Branch Manager - they were all brilliant.

We didn't get very lucky with our solicitors, and a sale that should have taken half the amount of time it did, Seymours were there every step of the way and chasing bits for us when we needed them too.

Thank you to the Seymours Addlestone team, we will definitely be using you again when the time comes!

I wouldn't recommend.
I am a first time renter viewed some properties was told they had 10 for me to look at so was very excited. When it came to the viewings they only had four for me to view. I only had one specific requirement which was- allocated parking. Only one of the properties had this. One property they couldn't get in to as there was an issue with the key and I was really interest in another property and i was told it was a certain price when in actual fact it wasn't the said price and it was £400 more and out of my budget.
Which was such a shame. When it came to the end of the viewings the estate agent called me to see my views on the properties and when I said i wasn't interested in any of them he then spoke really negatively down the phone to me.
I will not be using seymours in the future

Sam from the Woking branch has been fantastic. Very knowledgeable and upfront and very attentive to your needs. He helped me find a great rental.

Joanna from the Weybridge branch was a great agent to show the properties and explained everything very well.

Joe the Lettings Director also was a pleasure to deal. Can’t say one bad word about this firm.

Whole process was seamless so far.

We were recently searching for a proeprty to let as our current is up for sale. Having had enquired about a property I was contacted by Seymours and told it was no longer available but given an option in the same area that was currently on market. I knew this property and advised it was out of budget + it had been on the market for 2+ months. The representative advised that as it had been on market for a while the landlord would be willing to drop the rent amount, so we decided to go and view it. We were shown the property by James and spoke about how the asking price was too much - he had advised that he was pretty sure the landlord would accept what we were offering within our budget. Completed the offer form, called back by Sam advised that the landlord refused (which was fine as we expected this would happen), but came back with a counter offer. Sam then continued to explain that the landlord didn't really care if the property remained on market throughout March as he was in no rush to rent the property/did not need the funds. We ended up agreeing to the asking price of the landlord - all accepted, paid all the amounts asked/passed referencing, given a move in date chosen by Seymours (which worked) and signed contracts. 2 days later contacted by Sam to advise that the landlord had the listing with a different estate agents and decided to rent to other individuals as they could move in that weekend.

Appreciate this was not Seymours fault, but here is where the issues lie:
- During this phonecall, Sam apologised but sounded more cheesed off at the fact that apparently they gain no commission/money from this then the fact that we had lost the property and had 2 weeks to secure another place before having nowhere to live.
- At no moment was I given the option to move in earlier during this process, should this had been an option we would have taken it.
- Sam wasn't professional anyhow when he was trying to get us to up our budget - advising that the landlord wasn't in a rush to rent, didn't need the income
- Paid 4.2k in fees to Seymours, told that we'd get a refund. But after this original phone call, no further communication was made and I had to call the next day asking to speak to Sam, the individual that I had spoken to said 'I'll check if they're free'.. during this time was clearly advised that Sam was busy, we all know that he didn't want to speak to me/avoiding (how professional) as we weren't even given the option of a call back
- had to then call back for an update on the refund
- no empathy given. If a property had fallen through, the LEAST they could have done was call and help with our search, as there were other properties available
- no further communication, no further apologies, nada
- I then called, as they had listed a new property not too far. Spoke to another representative who advised that they were sure that the property was only put on the market as the landlord wanted to push buyers to buy the property, so it wasn't actually up for rent, but would clarify and would call back. Guess what? No phonecall
- viewed a property over the weekend... I have no words for the property. The property itself shouldn't be on the market in its current condition. Asking price at 2k, kitchen filthy, oven/cooker filthy, paint on walls peeling, carpet stained - the amount of work that it would need to actually move in was ridiculous. Anyhow, we were advised to go away, think about it, and would be called back in the afternoon... where's the phonecall? No phonecall.

Overall - the experience has been beyond belief. Wouldn't go near them in the future. Advice is to work on your customer service skills and empathy - something falls through atleast call back and try to help with the search. If you say you're going to call back, call back or email.

Beware,I had a Fully Managed Let with them, and they didn't do anything.T he Tenant painted the walls, removed a door, drilled holes for a TV mount, and added a pet cat, and they didn't bother to inform the tenant that they needed to seek permission from the homeowner.It felt like I owed them something to Seymours.
There was a boiler lea,k and they called British Gas as I had a cover with them, and it wasn't properly repaired and kept leaking. Then, after a few weeks, Seymours called me to say that the boiler needs replacement.I had to pay 4000 pounds to a plumber to replace the boiler, and Seymours were pushing me to have their own listed plumbers

Great service experience from Matt, Hannah and India on first viewing of a flat.

Would whole heartedly recommend Seymour’s to anyone who is looking to move or sell.

Thank you

My wife & I have been looking for a home in Woking for the last 1 yearly or so, and the Seymour’s team especially Tia Andrew’s have been a huge help throughout the process.
She took the time to really understand what we were looking for and provided thoughtful, relevant suggestions and also showed multiple houses . She is also a genuinely nice person and was a real pleasure to work with making not only our viewing process smooth but also finalising and exchange prices . She is a young asset to Seymour’s and we wish her good luck and success at Seymour’s.

Warm Regards,
Anil Patil

(Sent from my iPhone)

Have been waiting months for a solution to a serious problem with the front door on our rental. Any contact attempt made is either not responded to or ‘passed on to another member of the team’, from whom we never hear back.

From start to finish my whole experience with my new purchase has been amazing. Jamie and Clare at the Walton on Thames branch have been incredible, professional and efficient throughout the whole process. Nothing was too much trouble. Great experience, heartfelt thank you for your help.

*updated March 26* Despite asking repeatedly for them to delete my details from their database and never contact me again, and despite the message below, I received ANOTHER sales call. Do not trust them with your details as they clearly don't understand their GDPR obligations or care about individuals.

*Original complaint: November 25* I enquired about a house the Guildford Branch was advertising a few months ago and foolishly gave them my details to arrange a viewing. They cancelled the viewing the day before it was due to happen and have since been spamming me non stop with random properties, completely outside the area, price range, size, shape, style etc

I've sent many polite messages to seemingly everyone who works there asking them to stop spamming me but not one of them has apologised and the emails continue. It's just so unprofessional.

When I do move, there's not a chance in hell that I'll use them as my estate agent.

Had a really controversial experience with Guildford branch. We contacted the agency through the rightmove website and they came back on the phone and e-mail (the fact that they didn’t pay attention to the request not to call but to write the e-mails is another story) and we booked some flats to view. The properties they showed where really nice, and we liked one of them very much so decided to proceed with the offer, and here the strange things began. So, we completed the form to send to the landlord, the agent returned to us to confirm the details and to ask for our debit card information (16-digit card number, expiry date, 3-digit security code) which already looks quite suspicious. We asked why would they need those details, and the answer was - this is a commitment to your offer and no money would be processed unless the offer is actually accepted. Too much of commitment to me. We refused to provide those details for obvious security reasons. The next morning we got several text messages from stripelink with some confirmation codes and also there were some missed calls from the agents. When we asked if those stripelink messages were from the agency, the answer was – no, and by the way you offer was rejected because the landlord is allergic to pets. Oh, what a coincidence.
I have no idea what is going on, but all this story feels unsafe and any trust to the agency has been broken completely. Wouldn’t recommend to anyone for security reasons.

Many thanks to Marcus at Woking branch who showed us two properties today. Very nice guy, and very informative.

It all started off well with a quick offer, I'll give them that. After that they got the job done in the end but that's about it. The service was lacking in personalisation - always rushing on the phone to the point that it was rude. If they'd spent more time listening, we wouldn't have been in the position that they didn't know we were trying to complete on the purchase of a property the same day, which added stress to an already stressful process.

I also despite emailing multiple times cannot get them to remove us from their email list, which of course is contrary to GDPR.
(Guildford branch)

Worst estate ever!,
They gave us a house to rent, we payed the deposit we payed not only the rent but also the deposit to secure the house, done all the applications and last minute they go the landlord hasn’t signed anything and wants more rent last minute!! The day before the key had to be handed it we where ready with all the moving in stuff and people which WE payed for and this is how they’re treating us never rent from them!, they didn’t even bother fighting and helping us with the situation we’re in

I dealt with Simon Kelso at Seymours Guildford. I had requested a valuation of my property. Simon was friendly but also professional and businesslike. He also fitted in with our date and timing preference.

We had an extremely disappointing experience with Seymours Walton-on-Thames. They are great at the sales pitch, but once you’ve signed up, the original team disappears and you’re handed over to a sales progressor, with little to no communication from the people you first dealt with.

Our house move fell through on the original agreed completion date, and when we decided to change agents, their behaviour was shocking. Instead of acting professionally, they became passive-aggressive and harassed us with 13 calls in just one afternoon, begging us not to leave them.

Even worse, they told one of their clients that our sale had fallen through and encouraged them to make an offer on the very property we were already under offer on. This was a huge breach of trust and completely unacceptable.

Their customer service was appalling from start to finish, and I would strongly advise anyone to think twice before using Seymours Walton-on-Thames.

We had the pleasure of working with Chris Pyle as our sales agent, and he was honestly amazing! We had some very specific requirements, but Chris was patient, flexible, and always kept us updated every step of the way. His dedication and hard work made finding our dream home possible, and we couldn’t recommend him more highly!

Firstly Forget your deposit, The professional end of tenancy clean is a joke. Even though the property was deep cleaned it was still not good enough, it has to be on their terms and will cost £300+ for the smallest of properties we had (Par excellence cleaning) . Still waiting for that deposit, 6 weeks and counting, i had to chase ! God knows what a larger property will cost. Throughout my 3 and a half years of renting i never missed a payment, maintained the property to a high standards even though there was a constant mole issue which was never resolved and some scam cleaning company comes and takes your hard earned cash. When it comes to maintenance and tenant issues It’s always someone new you’re dealing with & no clue what previous issues were. Good luck you will lose at least 50% of your deposit probably sitting in an end of year xmas party pot.