Sequence Omdömen 224

Avoid this company like the plaque.
Trying to sell my property started off badly.
Had valuation then phoned to put on the market & have photos taken etc but when estate agent came out he took photos on his iPhone.
As the photos were allegedly no good got conned into have a premium listing for £118.oo which actually I haven't signed the contract for!
1st viewing the agent turned up 20 minutes late!
Had open day & low offers came in for a quick sale 1st.
Spoke to the manager who said viewings aren't in the contract as I said they've broken the contract.
I do not trust this company to sell my property at all.
I asked manager if he could cancel the contract so I wouldn't be tied to them for 20 weeks & his reply was "a contracts a contract".
Sequence goes under the name connells which i believe are property auctioneers.
Told manager to leave my property on the market then which he wasn't happy about but a contracts a contract.
Do not use these people.
My agents go under the name William H Brown. Absolutely useless

Terrible customer service , prices weren’t the cheapest either

I’m not one to write reviews, but this time I find it necessary to shout out loud to the whole country : STAY CLEAR OF SEQUENCE! I’m just an ordinary woman who has been reduced to a nervous wreck, having to deal with this inept company, who have damaged my property through negligence. Their contractors are cowboys and their staff are incapable of managing. They consistently lie to cover their tracks. All they are good at is collecting their agent fees. I’ve just had a second stage complaint review and still the company refuse to admit their shortcomings. They are completely inhumane. They should be desqualified from operating. The next step for me is the property ombudsman. I won’t give up, because I want justice. I’m stubborn that way.
Any one out there prepared to sign a petition? Let’s start the ball rolling. Sequence must go.

AWFUL
I’ve rented my property through sequence and in the 2 years I was with them they charged me for a plumber call out when they know my partner is a plumber.

Told me ‘good news your tenant wants to stay now’ well I never got told they were leaving! They handed in there notice 3 weeks prior.

When they FINALLY did a check on my property it was covered in mould I’m surprised the tenant wasn’t carried out in a box.

I gave my notice on sequence and they kicked up because I refused to give them 6 months notice but they agreed after I said I wouldn’t let there trained chimps find a new tenant to put in my flat. Then 3 weeks later I got an email ‘good news we have found you a new tenant. They move into the property in 2 weeks’! When I called they hadn’t processed my notice application.

When discussing that the previous tenant won’t be getting there full deposit back they said they would sort it but I had to call weekly for updates and pretty much chase it myself. 2 months later when I called asking for my money they said It would take 10 days for them to put the £300 deposit money back to my account, all I received was £36 as they had taken there fees out of this and kept £200 for maintenance, should need it in the future on the flat.

I had left sequence 2 months previous, had no property with them to managed! This company just keeps your money, takes fees from you and doesn’t follow through with there mission, don’t reply to emails and can barely string a sentence together when you talk to them. Avoid at all costs unless you like an argument and an empty wallet.

The most appalling customer service provided. Reported a maintenance issue a month ago, and still this has not been resolved. I have even contacted an engineer to come in and investigate the issue - this was at my own expense, and never expected any costs to be reimbursed - the engineer advised that the apliance would cost more to repair than replace with a new one, being over 10 years old. When finally managed to get through to the Property Management team, I have explained the situation and given them the option to advise the landlord or send their own engineer to resolve the issue. One month down the line and still the issues is unresolved, I have to call and chase up the Property Management team, as they are incapable of providing any updates, although they are well aware the situation is incurring me costs. It is still myself I have to chase updates, every week, and I am getting shouted at, by 3 different people in that team without any customer service skills, because I have had the audacity of asking them to do their job.
A message to the landlords using Sequence - you are wasting your time and monies on a service that it's only purpose is to create confusions and frustration!

Absolute shambles of an estate agent and caused us so much stress when trying to sell our house, despite this being a sellers market. Our house sale very nearly fell through several months after we agreed a sale, specifically because of their incompetence and inability to liaise with any parties during this period.

They sell themselves on making your move stress free and charge more than the basic providers as they are supposed to do the heavy lifting for you – This simply was not the case and my partner and I found they caused more stress then had we done this ourselves (which by and large we did).

The list of calamities was endless; I’ve listed the main issues:
• After selling the house for the third time: after 4/5 months from acceptance of offer when the people we were buying from proposed a competition date, it became apparent that our buyers had not once been chased by Bagshaws. We know this because it transpires that the buyers still hadn’t sorted out a mortgage and we had never once been provided with an update by Bagshaws in the 4/5 months (the estate agent we were buying from – Hannells – chased us and gave us updates on a weekly basis by the way). After pointing this out to Steven or Dane they claimed they had been chasing but never had any of their calls returned – if this was true; why would they not find it suspicious/alarming that no calls were returned in 4/5 months and why would you not advise us?! Bagshaws were clearly lying on this one.
• Initial advert - we had to advise them to edit to include positive sales points.
• Not vetting viewers as promised before booking in viewings, despite promising to (i.e. not establishing agreement in principle).
• Not wanting to carry out viewings, despite this being part of the sales pitch. Felt as though I had to force them in to it when they eventually did (carried out most viewings myself).
• Never had a response when emailing through the app (for call-backs or queries) and never able to speak to anyone when we called and often had to keep calling as wasn’t getting call-back from messages left.
• Complaints from numerous potential buyers about how difficult it is to get through to anyone and never receiving call-backs.
• When we cancelled an evening viewing due to our son showing symptoms of Covid, Bagshaws did not contact them and they made a 45 minute round trip and I had the embarrassing conversation with them as to why we couldn’t let them view.
• Constantly having to chase Bagshaws for updates/feedback, they were NEVER proactive.
• When the accepted offer was made, it took at least 48 hours for us to be told there had been an offer and that was only after us chasing to ask for feedback form the viewings (this was several days after taking place).
• Delays in getting info as they insist on trying to sell their mortgage advisor to potential buyers and this takes priority over your sale.
• Lack of professional/industry knowledge. We found us and our sellers estate agent constantly having to give them advise/info).
• Sale board not erected for several weeks after current sale which meant we kept getting other estate agents contacting us thinking we were struggling to sell.
• Staff blatantly lie. For example they said they chased but couldn’t provide me with the number they chased. Eventually relying on me to give them the buyers advisors number
• After all of this I made a formal complaint to the office manager, Kate. Most of my points were ignored, including advising full payment will not be made on completion due to the shocking service received. This did not resolve anything so we did all of the future chasing ourselves and kept Bagshaws updated off our own back and at our own expense.
• Bagshaws made no effort to resolve the final amount with us and understand our stance and simply passed us straight to debt collectors for the full amount. There was zero responsibility taken for their failings and no sympathy/empathy for us.

These are not all of the problems we faced. If after reading this you still think using Bagshaws then that's on you.

Awful, my deposit has taken more than 30 days to return since our landlord and us agreed on the deductions. They are utterly useless, the branch in Eastbourne blaming the accounts department in Liverpool and not one iota of an apology.

I was told in writing 7 days ago that payment had been released and I would have it in 3-5 days. Nothing.

Incompetent and massively terrible customer service. Never again.

We are now homeowners and would never use them or recommend them.

The Liverpool office has the most deceitful, incompetent, and wholly unprofessional staff I have EVER had to deal with as a landlord! Don’t even have the decency to tell you that tradesmen are adding commission for them to a landlords invoice!

I honestly like to see the best in people or companies, but Sequence is one of the worst.

As a tenant, dealing with them is a nightmare. Everything from arranging repairs, to dealing with contracts.

Everything is outsourced; they're nothing but secretaries throughout their entire company (including the local branches, such as William H Brown).

Living in Yorkshire, why do I need to ring someone in Liverpool to tell them a tap is loose, and then wait weeks for a response?
And if that 1 person is off work, no one else can pick up that task?

Why do I have to send multiple emails and make several telephone calls to get answers, and then be badgered by them for "not doing something", or anyone external to their system?
Or the fact that they don't know, nor have access to, their own systems in order to answer any of my questions.

Literal blame shifting to anyone but them.

And I've only dealt with them for 6 months.

Terrible service from start to finish. Rarely responded to emails. Had to go to the dispute service to get our deposit returned.

1st, and last, time I’ve ever rented and won’t be using them to manage our rental property that’s for sure !

Shocking !! Took nearly 2 months to get deposit back. After a “cleaning charge” and “removing rubbish charge”. We had a professional cleaner do the house, and the rubbish was the stuff landlord left in the shed. They find any way to keep as much deposit as they can, and there very clingy to that deposit once you have come to an agreement. “5-7 working days”. It took 2 months. Never trust these with your deposit. Look for a 3ed party, or just avoid these daylight robbers full stop!!

Awful! They only care about taking your money.
My experience as a landlord is that tenants are not vetted properly and they will let to anyone they think can pay the rent. Unfortunately, this can lead to a string of unreliable tenants who show no respect for the home they have rented.
Management is terrible. The check in/out reports were vague and not taken on time so would not stand in adjudication leaving landlords to foot the bill for damage done. Contractors work is not checked. Photos are taken to show work done but shoddy standards are not questioned.
From what I've read they show no more care or consideration to tenants either!

I will NEVER EVER use them again and strongly suggest that you steer clear!!!

Sequence home is terrible. I moved out of my house in November 2021 and still have not received my security deposit back and it’s April 2022!

I have emailed and called them over 20 times and they keep giving me the run around. Pleas do not use.

AVOID LIKE THE PLAGUE.
Put me and my landlady through misery the past couple of months!
WH Brown are also incompetent, Ann of the Ware branch advised ‘I just moved out’ as they were also clearly not capable of dealing with our issues!

one star is too many. The worst property management company EVER. avoid them like the plague if you are a tenant or a landlord. If you are a landlord and want your property taken care of then these are not the agent for you. they send cowboys to repair important things like a roof and charge you as if you had a contractor, they ignore tenant requests for repairs to other things such as fences, boilers and leaks under sinks. the house we unfortunately rented from them had a leak in the roof with water pouring in through a ceiling light fitting for TWO YEARS! i reported it every time it rained and nothing was done except a couple of blokes getting a bit of plastic out of their pocket to cover a hole. we left before the ceiling could fall in. Tenants- beware of William H Brown or any other firm that use this as a property management company. we have now finally left and they are STILL trying to rip us off by claiming for things in the house from our deposit that are not our responsibility or are in a better condition than when we moved in. i cant say how bad these have been. thank god we are out of there and with a decent landlord now.

Why you even have to put in 1 star in is beyond me. Sequence do not even deserve that. There should be a minus on here you can submit.

Utterly unprofessional, so slow and customer service is as low as it can get. Weeks before any response from emails or phone calls. Avoid, avoid avoid at all costs.

Sequence Homes is awful.

1) Painfully slow if any replies at all. Reported damp and leak on their website and takes them 2 weeks for someone to get in touch with you to arrange someone to fix. Another two weeks to hear confirmation of the date. Two weeks later no one turns up. Repeat all over again. This started back in September 2021 and has still not been rectified.

2) Our tenancy is due to end in two days and I had to remind them to ask for our new tenancy agreement. Guess what, no reply.

3) After reading reviews on here, I'm dreading when we have to move out as I fear we may have problems getting our deposit back.

Overall incompetent staff and no customer service.

I hope I never have to deal with this unprofessional set up again. Run like a franchise with no care for buyers offering no help or support even after they recommended DC Law as solicitors who they said could complete the sale in 28 days they took 107 days.
I hope the next property I want to purchase is not with this agent, if it is I will ask the vendor to change agents.
Would not recommend at all.

Not even worth 1 ⭐️. We moved out of a rented property 14.12.21, we were then told on the 7.2.22 we would receive our deposit back within 7-10days. We then received an email on the 17.1.22 to say that apparently we then owed £114 for a renewal fee for back in 2019 which we did not and I went straight back with proof! I then sent another chaser on the 4.2.22 as we had received no contact. On the 10.2.22 I logged a call with the TDS, then magically I received a reply on the 11.2.22 to say sorry with lots of pathetic excuses, then I get another email on 17.2.22 full of lies saying that we now owed for the year 2016 instead! Again after I scraped myself down from the ceiling I went back with more proof to show we owed NOTHING!!!

I also stated my concerns with their accounts team at how incompetent they were and how they have taken payments from us yet had clearly not balanced their books correctly at the time of submitting their year end figures since 2016????

I then decided on the 25-2-22 I had reached my limit with the lack of cooperation so started with emails demanding my money as they were now holding it illegally. I got a reply today she had down all she could ‘bless her’ so I said I would b ringing again Monday morning for another update, obviously I had annoyed her that day so she gave me the phone number for the accounts so I phoned them straight away, first got told they were having IT issues so she couldn’t access anything could she call me so I said no I wanted to speak to some higher now and I will forward any documents they needed, I then got to speak to someone else after 15mins who confirmed they had all they needed and that I would receive my money by the following Wednesday and as if by magic I got it on the Monday 28-2-22.
DO NOT EVER USE THIS COMPANY

Awful customer service they don’t reply straight away always just as they are walking out of the door! Always fob you off with excuses or blaming someone else as they’ve done ‘all’ they can.

I would give Sequence -5 if I could. They need a complete overhaul of their customer service skills!
I used them twice to let and fully manage my property. The first let wasn’t too bad as we had few problems with the tenant until we tried to get the deposit back for damages and work required in the garden. We lost out on some of the deposit due to the incompetence of their Deposit Team.
We put that down to our first let and after being told that someone else at Sequence would be managing our property so very stupidly we went ahead with them again and because we had previously had issues with the Deposit Scheme they talked us into the Zero Deposit Scheme. We signed a contract with a couple and their two daughters, it soon became apparent that the two daughters were not living at the property, however there were 3 others living there aged 18-24. This was highlighted to Swetenams but nothing was done or said to the tenants as far as I am aware. There were constant problems including 3 major floods. We kept asking for inspections to be done and eventually they would get round to doing an inspection but we always had to ask for the report it was never given willingly. We were getting increasingly frustrated with the lack of action and service from Swetenams, we were constantly having to chase them for responses to our concerns. When we finally got the tenants out we tried to talk to their Zero Deposit dept about how to proceed and how the scheme worked because we had never been given any information ton the scheme. It was very difficult to get any information from the Lady we were assigned to. At first she couldn’t ring us because she was having trouble with her phone, she appeared to want to do everything by email. A week later we tried to call her again and this time she claimed to have a sore throat and lost her voice, so we had to carry on with the little information we had. Needless to say we lost out again on the deposit as we the tenants left the place in such a mess we had to have the whole house repainted.