Sennheiser Omdömen 

I have used Sennheiser for just over 17 years - got my first pair when I was 15, and they lasted me over 10 years - with a few wires changes, but otherwise brill.

About 2 years ago I decided to go wireless, and got myself a pair of HD 450BT - great design, amazing sound and long battery life - all I need. Unfortunally a few weeks ago the power button decided to get stuck, and the headphone would turn on and off all the time. I wrote to Sennheiser support, and got a request to send them for repair + a lable, the same day.

After 10 days, I had not heard anything, so I wrote to their support, to get a status of my repair - I got an email the next day, that the repairs can take up to 6 weeks, but that they had decided to send me a new pair, free of charge, despite that I have neither warranty or insurance.

To me this is just yet another reason why I only buy Sennheiser for my ears - what an outstanding service!

Wasted a lot of time listening to a useless recorded message on 03332408185. Judging by the many poor reviews Mr Sennheiser must be aware that the service of this company is beyond pathetic.

Bought headphones at the end of November 2021. Realised over the next month or so that the sound was increasingly cutting out intermittently in one ear. The only way to contact them was through the online form. Weeks later I received a response with a link to book the headphones in for service, except it didn't work, because the product I bought wasn't an option on the website. Sent a message asking for further help. That was a month ago, and no reply. At this point, and judging by the other reviews here, I don't think I'll bother sending them for service even if it does happen someday. Which is a shame, because the problem only gets worse and sooner or later they will stop working completely. What a shame, the only time in my life I've spent money on a pair of headphones.

Wish I had checked Trustpilot before I bought them but it's not what you'd expect from a supposedly reputable manufacturer.

So after reading a few reviews of the Sennheiser HD 560S I decided to buy some, and seeing that the price was cheapest at the official Sennheiser store I bought them.

The website was dying that night and after I ordered the headphones and got no confirmation email. I contacted them about it and after a few emails with a very helpful customer service employee called Richard, who managed to tell me that even though the money was taken out of my account, the order didnt go through, he then helped me get a refund which is now on its way!

Thanks guys!

My TW2 earbuds died about 2 months into use. When I sent them back for a warranty repair I was sent out £100 cx earbuds to replace my TW2 which cost me £270.

Called over 10 times each time given the same empty promises by the 2 female call centre staff in the UK. Offered online gift balance which never happened,t hey will promise to call you back.... and never will.

I Basically feel like I have been scammed by a so-called reputable company. Please avoid and do not lose your hard earned cash like I did.

Returned my headphones for a warranty repair and never heard back, disgusted with the service to be honest. Product is superb but not happy with this process at all. Typically response is within a day, but since I have chased my warranty fix, not heard a thing.

I sent some headphones off for repair at the beginning of November 2021 and have have just received them back in mid February 2022- a full 16 weeks later. There were lots of unhelpful emails promising things that didn't happen - they even omitted to put my house number on the return package which caused a three week delay too. I did this once before in 2017 when the repair operation was in the UK and got the mended cans back in 10 days. This recent episode involved sending to Germany and was an unmitigated diaster. DON'T USE THIS SERVICE - it's terrible!!

Great headphones but terrible service.

I bought high end Sennheiser 660S headphones. I have had the balanced cable break twice now. First time, service was reasonably good. But since Sennheiser consumer were bought out by Sonova, the customer service is abhorrent.

Long wait times from customer email support that are majorly unhelpful who keep telling me to open a new ticket. Then their website was down for maintenance for almost a week.

I then called their customer service and so far am on hold for over 25 mins. This is absolutely atrocious. The customer service is awful for a brand that talks about quality, especially when you buy a very expensive product!

I may have to go back to Beyerdynamic as this is atrocious from such a reputable manufacturer. So sad they sold it off to another awful company, Sonova!

DO NOT BUY FROM SENNHEISER! Recomended by my son who works in the audio indusrty my wife bought each of us an expensive pair of headphones for Christmas directly from Sennheiser. The headphones were shipped via UPS but never arrived. Sennheiser have accepted that we did not receive the headphones but despite many subsequent phone calls and emails they did not refund our money. I'm disgusted by them. AVOID.

Sennheiser Momentum.
Great earphones. Serious hardware yet comfortable and stylish with a beautiful tone.
Best I've ever had. 💙💛🖤

Non existent customer service and technical support

Waiting over 20 days for shipment and still no progress. Requesting cancellation now as i can't bother anymore chasing them. I don't know even if i will get a response to this. I wish i read the reviews before oredering. Please avoid them, if you want peace of mind...

Absolutely appalling customer service. Have sent numerous emails about a problem with my earbuds, but they don’t respond.
What has happened to them - previously got responses to requests.
Will not buy from them again. Disgusted.

Un service client littéralement inexistant et un rapport qualité prix du produit (écouteur CX 300S) extrêmement décevant.
A éviter.

Order a christmas gift for my son, they cancelled it without any explanation given, ridiculous company really annoyed, they seem to have only site to keep this particular item and failed to deliver. I am not wishing you merry christmas for you, you messed up mine!!!

Contacted them twice about my order and have heard nothing I WILL NOT order from them ever again... disgusting customer care

Terrible Customer Service.

Paid £54 to have my headphones fixed. Heard nothing for weeks, then got an unapologetic email saying my headphones were being replaced, they never materialised and were returned to sender twice. Customer service are at best unhelpful and uninterested.

Have already bought replacements from another more reputable brand. Very disappointing.

Don't know what has happened to Sennheiser customer services but they are now appalling. Tried to return a headphone for warranty repair & they have wasted a lot of my time giving me wrong postage information, taking it to UPS, etc. What is really frustrating is that they reassure customers with wrong information then apologise & give you other wrong info. I am sure the European part of Sennheiser would be appalled by how U.K. is mistreating customers. Shame

Would give zero if I could. Ordered a $300 product. Hasn't shipped for 3+ weeks. I email and call them instructing them to cancel the order. They won't because it's "shipping soon" (they've told me that since the start). They'll cancel backordered items, but won't cancel this. $hitty customer service. Nobody can give me the status of the order. Told me they got in contact with the shipper and I would receive a follow up email... take a guess if I ever got that followup.... ZERO STARS

Worst customer service. Headphones broke within warranty. Sent my headphones in months ago. Still unresolved issue. No report. Wrong headphone sent to replace my old ones. Then upon sending again, sent to the wrong address! Customer services agents giving me the run around. Non responsive on email and utterly unhelpful on Twitter. Don’t waste your money buying expensive items from this brand.