My Seneye (a WiFi Pond setup / V2 app) went offline. I exhausted my abilities to reboot it so put in an online request. The initial response was incorrect IMHO but I went along with it and at the end... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My device was sending no updates anymore although all icons had a light and are online. i checked the connections also no problem so i send Seneye an email on monday afternoon if they could che... Se mer
I absolutely love my Seneye. At the moment I’m only using it on a media maturation tank while waiting for delivery of my main aquarium, but even in this short time it has proved invaluable.... Se mer
This is s great tool for any fish keeper, keeps a eye on your even when on holidays. Much better than playing with liquids or unreliable test sticks. Very good customer service if you have any problem... Se mer
Företagsinformation
Skrivet av företaget
A seneye device allows you to monitor your fish to ensure the water doesn't become toxic. You don't need to worry about what your pH should be or the difference between PAR and LUX, this is what we excel in.
Kontaktuppgifter
seneye Ltd, B1 Abby Farm Commercial Park, Horsham St Faith, NR10 3JU, Norwich, Storbritannien
- +44 (0) 1223 911075
- support@seneye.com
- www.seneye.com
4,5
Utmärkt
185 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Had a slight issue with registering the…
Had a slight issue with registering the Seneye as I bought it second hand, but this issue was addressed and sorted out in under 24hrs. Can’t ask for a better customer service than that!
8 augusti 2024
Omdöme utan inbjudan
Svar från seneye
Hi Kaliska
Many thanks for your time in leaving this review we greatly appreciate it!
We are thrilled to hear that our support team had responded and addressed the issue promptly.
In the meantime, if we can be of any further assistance please do not hesitate by reaching out to us.
The Seneye Team
I have had Seneye to monitor my Koi…
I have had Seneye to monitor my Koi pond for over 5 years, it provides me with comfort and security 24/7 even when on holiday abroad. Whenever, which is rarely, Seneye's expert and knowledgeable support staff are on the end of the telephone line to solve any problems. I wouldn't be without it.
23 juli 2024
Omdöme utan inbjudan
Svar från seneye
Hello Roy,
Thank you for taking the time to leave us a review, this is greatly appreciated!
We are thrilled to hear that you are happy with our product and the service our support team has provided.
In the meantime, if we can be of any service, feel free to contact us.
The Seneye Team
I recently purchased a seneye reef sensor
I recently purchased a seneye reef sensor for my new reef tank as I have another seneye on my first tank and really enjoy having the constant monitoring. It has alerted me on several occasions about issues that I was able to resolve quickly to keep my tank healthy and safe. My new sensor registered as a home device.instead of the reef device.that has the par meter activated. I reached out to them over the weekend when they were closed but got a response first thing Monday morning. Thanks for your help and really like your products.
27 juli 2024
Omdöme utan inbjudan
Svar från seneye
Hi Jody
Many thanks for your time in leaving this review, this is greatly appreciated.
We are happy to hear that you are enjoying our products and our support team had resolved your issue.
In the meantime, if we can be of any further help please do reach out to us.
The Seneye team.
Great service and support
26 juli 2024
Omdöme utan inbjudan
Svar från seneye
Hi there
Thank you for leaving us a review!
We are thrilled to hear that you are satisfied with the service and support we have provided you with.
If we can be of any further assistance, please do not hesitate in contacting us.
The Seneye Team.
Bought my second device for another…
Bought my second device for another tank but this time was secondhand and was still paired to The previous owner, so I had to email seneye while I got the seller to email and everything was sorted and unpaired
25 juli 2024
Omdöme utan inbjudan
Svar från seneye
Hi there
Many thanks for your time in leaving this review!
We are glad to hear that our support team was able to assist you in a quick timely fashion.
In the meantime, if we can be of any further assistance please do reach out to us.
The Seneye team
The team support is superb!!
25 juli 2024
Omdöme utan inbjudan
Svar från seneye
Hi Maria
Thank you for your time in leaving us a review!
We’re pleased to hear that you’re satisfied with the service provided by our support team.
In the meantime, if we can be of any further assistance please do not hesitate by reaching out to us.
The Seneye Team
Second hand setup experience
I bought a second hand seneye device and sws device and got in contact with support for help setting it up. They were very helpful and got me sorted with everything very easily. I'm very happy with the customer service and the products, everything is working perfectly!
5 juli 2024
Omdöme utan inbjudan
Svar från seneye
Hi Carl
Thank you for your time in leaving this review this is greatly appreciated!
We are glad to hear that our support team was able to assist you with the set up process. And we are thrilled to hear that you are happy with our products and the service you had received.
In the meantime, if we can assist you any further please do not hesitate in reaching out to us!
And, Welcome to the world of Seneye :)
The Seneye team.
I've been using Seneye for a good…
I've been using Seneye for a good number of years, its great for checking the parameters of your tank on a daily basis with the mobile app or just looking at the device in the tank. Recently I thought I had a problem with high ammonia readings on the device. Unfortunately the device had stopped working, not bad for nearly 10 years I think. I asked for advice from support who asked me to carry out a few simple tests and a photo of the slide. I was informed that the device was no longer working, I purchased a new one at a reduced cost and support loaded all my data and reregistered my slide to the new device. Great service.
2 juli 2024
Omdöme utan inbjudan
Svar från seneye
Hi Len,
Thank you so much for taking the time to leave us a review, this is greatly appreciated!
We're glad to hear that our support team resolved your issue by providing a replacement device at a supported price to get you back up and running.
If you need any further assistance, please don't hesitate to reach out to us.
The Seneye Team
Grate customer service issue resolved…
Grate customer service issue resolved fast grate product
27 juni 2024
Omdöme utan inbjudan
Svar från seneye
Hi Michael
Many thanks for your time in leaving this review.
We are delighted to hear that our customer service team had resolved your issue in a quick timely fashion.
In the meantime, if we can be of any further help, please do not hesitate by reaching out to us.
The Seneye Team.
thanks for your great service and I…
thanks for your great service and I will continue using your superb seneye for the next couple of years. Thanks for your support.
13 juni 2024
Omdöme utan inbjudan
Svar från seneye
Hi there
Thank you for your time in leaving this review, this is very much appreciated!
We are thrilled to hear that you are happy with the service we provided you with and that you are happy with our products.
In the meantime, please do not hesitate by reaching out to us if you have any questions.
The Seneye Team.
Quick and professional response.
8 juni 2024
Omdöme utan inbjudan
Svar från seneye
Hi Ron
Thank you for your time in leaving your review.
We are happy to hear that you are pleased with the support provided to you.
If we can be of any further assistance please do not hesitate by reaching out to us.
The Seneye Team.
Was having some issues with my Seneye…
Was having some issues with my Seneye not sending the readings to my phone anymore after a few tests they determined that the device itself was faulty and sent out a new one from start to finish took around a week total so can’t fault the customer service on that
20 maj 2024
Omdöme utan inbjudan
Svar från seneye
Hi there
Many thanks for your time in leaving this review.
We're delighted to hear that you are satisfied with the support you received by our support team and for this issue to had been resolved.
In the meantime, if you have any other issues or questions, please do not hesitate by reaching out to us.
The Seneye Team.
Device does not give accurate readings
Device does not give accurate readings. But support blames everything else. Luckily I have been in the hobby 50+ years and did not panic and used multiple other tools to cross-check and verify.
30 maj 2024
Omdöme utan inbjudan
Svar från seneye
Hi Frank,
Thank you for taking the time to leave this review. We are genuinely sorry to see that you have given us a 1-star rating on this occasion.
I have reviewed the multiple email exchanges between you and our support team, who have been diligently working to understand the issues with your tank and your Seneye device.
Upon inspecting the backend data, we did not notice any irregularities with your device.
However, as mentioned in our previous email, you are welcome to send the device back to us so our technicians can perform a thorough diagnostic check. If you would like to proceed with this, please email support@seneye.com, and we will provide you with all the necessary details.
Seneye Team.
Erratic Readings
Seneye will not accept the device is sending faulty readings. Very hard to trust a device when you keep getting erratic readings.
15 november 2023
Omdöme utan inbjudan
Svar från seneye
Hi Robert,
Thank you for taking the time to leave your review. We are sorry to hear about your dissatisfaction and that you have left a 1-star rating on this occasion.
We understand that you are currently in contact with our support team. They have asked you to conduct some tests, and we have reviewed your device's data on our end. So far, we have not identified any significant issues with your device's readings or detected any internal hardware errors.
However, if you would like to discuss this matter further, please email us at info@seneye.com, and one of our managers will be happy to assist you further.
The Seneye Team
Excellent monitoring system, very reliable
Excellent system, very reliable and affordable !
Perfect solution for our experimental facilities and service very efficient and rapid !
6 maj 2024
Omdöme utan inbjudan
Svar från seneye
Hi Marie-Laure
Thank you for your time in leaving this review!
We are thrilled to hear that you are happy with our products and the service we have provided you with.
If we can be of any assistance, please do not hesitate by reaching out to us at support@seneye.com
The Seneye Team
Snel antwoord
Snelle, gepast antwoord. Seneye geeft goede service.
Een aanrader.
11 maj 2024
Omdöme utan inbjudan
Svar från seneye
Beste Eddy Van Nieuwenhuyse,
Hartelijk dank voor het achterlaten van je recensie, dit wordt zeer gewaardeerd.
We zijn blij te horen dat we je vraag snel hebben beantwoord en dat je tevreden bent met de service die we je hebben geboden.
Als je in de tussentijd nog iets nodig hebt, aarzel dan niet om contact op te nemen met ons ondersteuningsteam, we helpen je graag verder.
Het Seneye-team.
Great product and amazing support
Great product and amazing support
Couldn’t be happier with the speed from the support team and the follow up
Had a false temperature reading which ended up being from my end
1 maj 2024
Omdöme utan inbjudan
Svar från seneye
Hi Greg
Thank you for your time in leaving this review,
We are thrilled to hear that you are happy with our products and the service you had received from our support team.
If you do have any queries or any concerns, please do not hesitate in reaching out to us.
The Seneye Team.
Great …..
Great product, and useful for quick constant monitoring of tanks. First class. Tech support have been fantastic when I asked for a change on my homepage to see a summary of both tanks. Would recommend.
28 mars 2024
Omdöme utan inbjudan
Svar från seneye
Hi there
Thank you for your time in leaving us this review, it is greatly appreciated!
We are thrilled to hear that you are happy with our products.
If we can be of any assistance, please do not hesitate by reaching out to our support team.
The Seneye Team.
Oke, but not super
Lader en kabel kwamen kapot binnen (er zat gesmolten plastic in de stekker, er is dus geen qc test gedaan bij de fabrikant) Omdat de stekker een splitter heeft, heb ik nu zelf twee apparte usb laders moeten gebruiken en twee losse kabels.
Daarna volg je de manual om alles in te stellen, opzich helder als je wat computer kennis hebt, echter is de manual voor de wifi extender niet meer up to date. bij de laatste stap stop hij er mee, dus misschien is er iets veranderd in de laatste software? Ik heb nu de wifi extender in router modus laten staan en dan wifi uitgeschakeld (dan werkt het wel, maar is niet volgens de manual)
Nu draait alles, wat fijn is een een gerust gevoel geeft. Echter zou voor mij de UX designer wel wat beter zijn best mogen doen. Het systeem is in zowel chome als safari extreem buggy, en het zelf indelen van widgets is gewoonweg niet te doen. Ook is het gek dat je zelf niet het zicht van je tabel kunt bepalen?
Readings lijken oke, al springen de temperatuur readings nog al eens onmogelijk op en neer. Ik had wat meet gebruiksvriendelijkheid verwacht van het systeem
26 mars 2024
Omdöme utan inbjudan
Svar från seneye
Beste Ruben,
Bedankt voor je tijd om deze beoordeling achter te laten.
We bieden onze oprechte excuses aan voor het feit dat je lader en kabel beschadigd zijn aangekomen. We streven ernaar om ervoor te zorgen dat al onze producten van de hoogste kwaliteit zijn en gecontroleerd worden voordat ze worden gedistribueerd naar een van onze distributeurs, en we betreuren het dat dit niet het geval was bij je recente aankoop.
Voor verdere instructies kun je altijd onze Seneye-antwoordpagina bezoeken: https://answers.seneye.com/en
Als alternatief kun je altijd contact opnemen met ons toegewijde ondersteuningsteam via e-mail op support@seneye.com of door ons te bellen op 01223 911075. We staan klaar om je op elke mogelijke manier te helpen.
Als je blijft merken dat er fluctuaties of afwijkingen zijn in je metingen, aarzel dan niet om contact met ons op te nemen. Ons team staat klaar om verder onderzoek te doen en assistentie te verlenen.
Met vriendelijke groet,
Het Seneye Team
Excellent technical support from…
Excellent technical support from Seneye.
Help during my setup was fast and effective making the process easy
Equipment seems great and the GUI is easy to use
.
28 februari 2024
Omdöme utan inbjudan
Svar från seneye
Hi Mike,
Thank you for your review!
We're delighted to hear that you are satisfied with the support you received and that you're happy with our products :)
If there's anything else we can assist you with, please feel free to reach out.
The Seneye Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.