Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

I already had a massive price rise with no additional functionalty. There are still many limitations on the platform. Now I find out they have been communicating with our customers without my knowle... Se mer

Betygsatt 1 av 5 stjärnor

I am leaving SendOwl! Their rate hike of almost $100 a month was bad enough. But now I checked my pages where I make use of SendOwl, and they look like giant promotional ads for SendOwl, and my produc... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Price increased from $39 to $599 with one month notice. Zero value added. Mobile interface is broken. It took them two months to remove an irrelevant banner from the dashboard that completely blocked... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

We’ve been using SendOwl for years and have always appreciated how simple and reliable it is. When the new pricing was announced, we took a close look—and honestly, we found it fair given the valu... Se mer

Företaget har svarat

Företagsinformation

  1. Programvaruföretag
  2. E-handelslösningar

Skrivet av företaget

SendOwl is an all-in-one digital checkout and delivery platform designed to help creators successfully sell and automatically delivery digital products - wherever they sell. No transaction fees. Try it free for 30 days.


Kontaktuppgifter

1,6

Mycket dålig

TrustScore 1.5 av 5

158 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 92 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

SendOwl is simple and effective

SendOwl is a cost-effective, simple payment platform that works reliably. It’s been a pleasure to work with their support team. They’ve always been quick to respond when help was needed, although there have only been a couple of times I needed help, as the platform is very easy to use. Highly recommended.

1 februari 2023
Logotyp för SendOwl

Svar från SendOwl

Hi Pink Ribbon Runner, thank you so much for the glowing review! We greatly appreciate your feedback and we are thrilled to have you on the platform. Reach out if we can help with anything.

Betygsatt 5 av 5 stjärnor

Simply brilliant

Simply brilliant. Easy to use and a great way to deliver digital products to customers. Very professional looking delivery. Great support if you have questions. Even a free plan to help get you started. I love you get the same email your customers recieve so that you can see their experience too.

24 januari 2023
Omdöme utan inbjudan
Logotyp för SendOwl

Svar från SendOwl

Thank you so much for taking the time to share your thoughts and comments about SendOwl, Nymah Healing! We are thrilled to hear the service is working well for your business. Let us know if we can help with anything and again thank you for sharing your feedback!

Betygsatt 1 av 5 stjärnor

RIPOFF and NO customer support!!

RIPOFF and NO customer support!!! bought a modmenu from FITKIT menu on discord and dont know what the problem is but NEVER had to wait for the Activation key this long..WILL NOT USE THIS RESELLER AGAIN!!! enjoy the 25.00.

2 december 2022
Omdöme utan inbjudan
Logotyp för SendOwl

Svar från SendOwl

Hi there, we are a service provider for the merchant that you purchased the item from and I am sorry to hear the merchant has not responded to you. It is worth noting that SendOwl does not pay the merchant or sell the items in question, as the merchant integrates their own payment gateway and the merchant processes all payments. We provide the technology for you, or anyone, to sell digital content on your website to your buyers. You will need to contact the seller from the website where you purchased the item. I hope you can get in touch with the seller you purchased from.

Betygsatt 5 av 5 stjärnor

Reliable tool and great customer support

We've been using Sendowl for years to sell our digital products and everything has been great. Pricing is fair and their support goes out of their way to help!

29 november 2022
Omdöme utan inbjudan
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Svar från SendOwl

Thanks for taking the time to share your thoughts, Lars! It's much appreciated. If we can help with anything, don't hesitate to reach out.

Betygsatt 5 av 5 stjärnor

I am new to SendOwl and it's unlike the…

I am new to SendOwl and it's unlike the other digital product delivery systems I've used, so there has been quite a significant learning curve and a lot of questions.

The ability to ask questions by email and have them answered (usually within 24 hours) was a great benefit to me. The people with whom I corresponded were courteous and patient throughout the process and I received excellent suggestions for every question I asked.

Thank you to everyone at SendOwl!

27 september 2022
Omdöme utan inbjudan
Logotyp för SendOwl

Svar från SendOwl

Thanks so much for taking the time to share your experience with SendOwl so far, Carrie! We are always happy to help and the learning curve can be steep! Reach out if you have any other questions. Wishing you well, happy selling :)

Betygsatt 1 av 5 stjärnor

i want to use paypal

i am trying to start with sendowl but i dont want to use stripe i want to use paypal so i might have to not bother woth sendowl

23 september 2022
Omdöme utan inbjudan
Logotyp för SendOwl

Svar från SendOwl

Hi! You can use PayPal with our growth plan! Please reach out to us via our support channels and we'd love to get you set up. Or, are you looking at using the free plan?

Betygsatt 5 av 5 stjärnor

I've just started using SendOwl and…

I've just started using SendOwl and it's very easy to set up, and very easy for my customers to order and download from. I highly recommend it!

18 augusti 2022
Logotyp för SendOwl

Svar från SendOwl

Thanks so much for sharing your experience and recommending SendOwl, Kim. It's great to have you!

Betygsatt 5 av 5 stjärnor

I love Sendowl

I love Sendowl! They're easy to use, the checkout cart is visually appealing, and adding my affiliate program was simple. I love that they offer just the right options that this merchant needs at prices I can afford. I recommend them every chance I get.

12 juli 2022
Omdöme utan inbjudan
Logotyp för SendOwl

Svar från SendOwl

Thanks so much for choosing SendOwl and recommending us when you can, Wendy! We appreciate the time taken to share your feedback. Happy selling 💚

Betygsatt 5 av 5 stjärnor

Great and marvellous

Great and marvellous. I'll always use it because I love it.

15 juni 2022
Omdöme utan inbjudan
Logotyp för SendOwl

Svar från SendOwl

Thanks for sharing your experience with SendOwl, Agustin!

Betygsatt 5 av 5 stjärnor

I should have switched sooner!

I've just switched to SendOwl after nearly 4 years of using Selz. It's been the best move I have made regarding selling digital content. I really like how I can customize every detail of the buying process for the customer... the upsells... and not to mention the fantastic customer support.

26 maj 2022
Omdöme utan inbjudan
Logotyp för SendOwl

Svar från SendOwl

Hi Brandon, we are so pleased you made the switch and to hear SendOwl is working well for your business! Thanks so much for sharing your experience, it's great to have you!

Betygsatt 5 av 5 stjärnor

Reliable for years, since day one, excellent support

I have been using SendOwl for aroung 5 years now and they have never let me down.
It is a super simple solution for people selling digital goods.
For me it works seemless and whenever I reach out for support, I receive quite fast and helpful answers.
I don´t know what to ask more for.
Also read the negative reviews here.... it is quite obvious that most of them have nothing to do with SendOwl per se.

26 maj 2022
Omdöme utan inbjudan
Logotyp för SendOwl

Svar från SendOwl

Wow, what an honour to be delivering your digital files for 5 years, Jan! Thanks so much for taking the time to share your experience with SendOwl.

Betygsatt 5 av 5 stjärnor

Great platform to sell digital products

I use SendOwl to sell my digital products and have been doing so for a few years. I was previously using Gumroad, which is also a good service. But at the time I switched, it was a bit cheaper for me to sell through SendOwl and they offered more features than Gumroad. I find their customer service very responsive too, which I appreciate.

16 maj 2022
Omdöme utan inbjudan
Logotyp för SendOwl

Svar från SendOwl

Thank you Erin! We're so happy to have you as part of the SendOwl family. 🦉

Betygsatt 5 av 5 stjärnor

When I first started my online business…

When I first started my online business and I had no idea how to sell my digital products, SendOwl was the only choice. Within a few minutes, I was able to be up and running. Plus, if I ever had any trouble support was only an email away.

10 maj 2022
Omdöme utan inbjudan
Logotyp för SendOwl

Svar från SendOwl

So glad we were able to help Nadalie. Thank you for sharing!

Betygsatt 5 av 5 stjärnor

I have used SendOwl for 4+ years and…

I have used SendOwl for 4+ years and have been very pleased with their efficient system of delivery. I chose them because they offer ID stamping on the PDF's that I sell. Their Knowledge base is awesome and extensive.

26 april 2022
Omdöme utan inbjudan
Logotyp för SendOwl

Svar från SendOwl

Thank you for the love Helen! ❤️ So glad the PDF stamping and digital delivery works so well for you these past 4 years! Wow.

Betygsatt 4 av 5 stjärnor

Great for digital products

SendOwl meets my needs as a merchant of digital goods and services for over 3 years now. Great support staff, recently they even updated some things in the looks department that make it feel more fresh and up to date.

For the future:
The only thing I really miss 'out of the box' is an option to embed the form straight into the sales page for my website. Now it opens in a popup or takes the viewer to a new page.

22 mars 2022
Omdöme utan inbjudan
Logotyp för SendOwl

Svar från SendOwl

Thank you for being a long-time customer! And appreciate you sharing this feedback. I've passed that along to our product team! Cheers. 😁

Betygsatt 5 av 5 stjärnor

I've been using SendOwl for five years and it's great.

I've been using SendOwl since 2017 to sell MP3s for my podcast, Literature and History (literatureandhistory.com). I'm puzzled by all of these bad reviews, because as a merchant, the service has been totally flawless. It's easy to use, reasonably priced, and I sell a lot of GB of products every month there.

I'm afraid that some of these angry reviews are due to purchasers who are blaming the service (SendOwl) for negligent content providers (like musicians or podcasters) who aren't replying to emails, or configuring the file distribution service correctly for their own customer bases. SendOwl is just a file distribution service, and in my experience, it works perfectly. Once in a while you'll get a customer who's not very computer literate and doesn't know how to download files, or move them into different file folders, but good grief, that's not the distribution service's fault, and SendOwl makes it INCREDIBLY easy to issue refunds, give discount codes, and otherwise help these folks out.

So, as a merchant with literally thousands of satisfied customers who have used this simple service, it's outstanding. Again, go to my website (above) and you can see how I have Bonus Content set up for sale - SendOwl is great!

10 mars 2022
Omdöme utan inbjudan
Logotyp för SendOwl

Svar från SendOwl

Wow. 5 years! Thank you so much for the kind words and your continued patronage. You're killing it out there!

Betygsatt 5 av 5 stjärnor

Easy and efficient

I have been using it for over 2 years to sell my ebooks and so far I’m really happy with the service. The process has been intuitive and easy and my customers have received the product with no problems. I’d recommend it! Regards from Spain.

28 februari 2022
Omdöme utan inbjudan
Logotyp för SendOwl

Svar från SendOwl

Thank you for the kind words Marta. ❤️ So good to hear you're ebooks are doing well!

Betygsatt 1 av 5 stjärnor

Unreliable, not a serious business

Not serious, do not trust them. Makes promises that they won't keep, hiding behind "well our business partner is no longer here and it's their job to help you, not ours". Basically pretends to be a reliable source of software, but they aren't, so take your business somewhere else to someone that cares more about their customers.

31 januari 2022
Omdöme utan inbjudan
Logotyp för SendOwl

Svar från SendOwl

Dear Caroline. I’m so sorry you’ve had a poor experience. It looks like you may have purchased a product from a merchant who uses SendOwl.

We provide merchants with the technology and services to enable them to sell and deliver digital products and have been doing so since 2010. Unfortunately, problems do arise between merchants and their customers that we don’t have visibility to until it’s escalated. If you were unable to solve the problem directly with the seller, the best course of action is to request a chargeback from your credit card company.

We appreciate you bringing this to our attention. In fact, it is feedback like this that is driving us to work with merchants on how to ensure a better overall customer experience.

Betygsatt 1 av 5 stjärnor

Unreliable delivery with no support for resume. Cannot recommend.

A poor content delivery network that evidently is not up to the task of providing reliable delivery for files taking several minutes, such as 2 or 3GB over typical UK fibre speeds. I experienced multiple download fails, which tended to get counted as a download even though they hadn't completed, and attempts to resume a partial download were usually rejected with a forbidden server response. I resorted to downloading to a cloud server instead, which succeeded due to the much higher bandwidth, and then downloading from the cloud server to local. I wouldn't want this hassle in the future so am unlikely to order anything else from the company who used SendOwl, and strongly recommend looking elsewhere if selecting a service to handle your digital downloads.

27 oktober 2021
Omdöme utan inbjudan
Logotyp för SendOwl

Svar från SendOwl

Hi Nick. It sounds like your account may not have had access to higher bandwidth which is required for very large files. In these cases, some users find it easier to host these large files elsewhere, providing links to download the product via SendOwl delivery where you can also restrict link clicks. We're happy to look into it further for you. You can submit a ticket here: https://www.sendowl.com/contact_us

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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