Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

I already had a massive price rise with no additional functionalty. There are still many limitations on the platform. Now I find out they have been communicating with our customers without my knowle... Se mer

Betygsatt 1 av 5 stjärnor

I am leaving SendOwl! Their rate hike of almost $100 a month was bad enough. But now I checked my pages where I make use of SendOwl, and they look like giant promotional ads for SendOwl, and my produc... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Price increased from $39 to $599 with one month notice. Zero value added. Mobile interface is broken. It took them two months to remove an irrelevant banner from the dashboard that completely blocked... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

We’ve been using SendOwl for years and have always appreciated how simple and reliable it is. When the new pricing was announced, we took a close look—and honestly, we found it fair given the valu... Se mer

Företaget har svarat

Företagsinformation

  1. Programvaruföretag
  2. E-handelslösningar

Skrivet av företaget

SendOwl is an all-in-one digital checkout and delivery platform designed to help creators successfully sell and automatically delivery digital products - wherever they sell. No transaction fees. Try it free for 30 days.


Kontaktuppgifter

1,6

Mycket dålig

TrustScore 1.5 av 5

158 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 92 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Easy to use

Easy to use! Dependable!

1 november 2023
Logotyp för SendOwl

Svar från SendOwl

Thank you for your review! Let us know if you need anything. Thanks, SendOwl.

Betygsatt 5 av 5 stjärnor

Great for Automation

Great product assisting greatly in automating my products!

16 oktober 2023
Logotyp för SendOwl

Svar från SendOwl

Hi! Thank you for your review and I am so glad we are able to meet your needs! Thanks, Paul.

Betygsatt 1 av 5 stjärnor

Don't use this platform or you will regret it

I opened my account, after two days I came back to check on and I found it suspended without no warning no message no email nothing. I don't even have access to the dashboard to see what's going on. Not only that, but I email them, still no response. Please guys do not open your account here, find somewhere else. There is no support, nothing.

25 september 2023
Omdöme utan inbjudan
Logotyp för SendOwl

Svar från SendOwl

Thank you for sharing additional details to assist us in investigating your recent experience.
After conducting a comprehensive review of our systems, it has come to our attention that your account was suspended due to a violation of our Terms of Service and Acceptable Use Policy.
Upon a thorough search throughout our support system, we could not locate any messages from you regarding your account suspension. Could you kindly confirm if you used a different email address to reach out to us?
We understand that the account suspension has been disappointing for you. Our aim is to foster a strong and lasting community of merchants, and we take adherence to our policies seriously.
If you have any further inquiries or need clarification, please feel free to reach out.

Betygsatt 1 av 5 stjärnor

Zero support

I'm giving this a one-star rating because it feels like I've had virtually no experience with their support. I registered for their platform a week ago and opted for the paid plan. I've sent over 4 emails seeking support, but have yet to receive a response. Instead, I continually receive their automated newsletters. My concern is the time I'm investing in creating lists and uploading products. Even their test mode doesn't seem to function, making me feel as though I'm adding products that only I can view. Their lack of responsiveness has been an issue from day one. Moreover, they advertise a free 14-day trial before your card is charged, but with this level of service, I'm hesitant to invest any more of my time

13 september 2023
Omdöme utan inbjudan
Logotyp för SendOwl

Svar från SendOwl

Hi
Paul here. I am sorry you had this experience! We've reviewed our systems and see that we did indeed respond to your inquires perhaps they are in your spam? Additionally, Matt W reached to you personally when you first noted you were not getting replies (as you had emailed with him recently).
We're not sure why you are not receiving the emails but please do check your spam or bulk folder as every email you sent did receive a reply.
If you are still having issues, please email me directly at paul@ and I will be happy to help.

Betygsatt 5 av 5 stjärnor

SendOwl has been simple to use and easy…

SendOwl has been simple to use and easy to set up. I like the emails I get when a client signs up, and I like get notifications when a payment fails.

13 september 2023
Logotyp för SendOwl

Svar från SendOwl

Thank for such a wonderful review and I am so glad we're able to provide what you need. Please get in touch if we can help! Cheers, SendOwl.

Betygsatt 5 av 5 stjärnor

interfaz eficiente y fácil de usar

interfaz eficiente y fácil de usar, te permite describir tus productos y servicios de manera ordenada y comprensible, lo que facilita que tus clientes en línea puedan contratarlos sin complicaciones.

Lo mejor de todo es que esta herramienta se integra de forma fluida con tu pasarela de pago, lo que significa que puedes gestionar tus transacciones de manera segura y sin problemas.

Mi experiencia con SendOwl es eficiencia y comodidad de tener mis productos y servicios al alcance de mis potenciales y clientes en línea. Simplifico mi negocio y aumenta mis ventas.

30 augusti 2023
Logotyp för SendOwl

Svar från SendOwl

Thank you for sharing your experience! We are thrilled to hear SendOwl is working for your business. Reach out if we can help with anything.

Betygsatt 5 av 5 stjärnor

An all-round package for digital sales

To me, SendOwl is a robust and versatile platform for anyone looking to sell digital products. With a suite of features covering the entire sales process, from product placement to customer service, SendOwl offers an all-in-one solution for digital sellers. Overall, SendOwl has provided me with a comprehensive solution for selling digital products for years and deserves a high recommendation.

16 augusti 2023
Logotyp för SendOwl

Svar från SendOwl

Thank you for such a wonderful review! I'm so happy we are providing what you need. Thanks, Paul.

Betygsatt 2 av 5 stjärnor

Service quality has rapidly declined over the last three months

Writing this as I await a response from SendOwl support. Last time, it took them 2 days to get back to us while we were losing sales. Our checkout has been down for the majority of the day once again. This marks the third time this has happened since May 2023. We've relied on SendOwl since 2015 to facilitate the sale of our software. We are using the well-designed SendOwl API to drive our web store and previously, we were staunch advocates of its simplicity and reliability for anyone interested in vending digital products. Recent developments with SendOwl have left us puzzled, as we now find ourselves actively exploring alternative solutions. It had been working excellently until it suddenly faltered. While I acknowledge that our specific use case might differ from that of most users, and it's possible we may have expected too much, the fact remains that it worked and then it didn't. So, if you're planning to sell just one PDF a day, it might be acceptable on most occasions. However, if your sales involve dozens of items per day, I strongly recommend conducting thorough testing of this service before fully committing. A loyal user left disappointed.

11 augusti 2023
Omdöme utan inbjudan
Logotyp för SendOwl

Svar från SendOwl

Dmitry, we’re sorry your account was impacted today. We did experience a massive spike in our server traffic that resulted in some delays. Our team has cleared up any service interruptions and are continuing to investigate to ensure this specific issue does not happen again. And, over the past many years, SendOwl has grown to be able to service millions of orders a day, so please know we are built for scale. Please do reach out to our Support team if you’re still seeing any issues. We'd love to keep earning your business every day.

Betygsatt 5 av 5 stjärnor

SendOwl is fabulous!

SendOwl is effective, easy, and cost effective! I had been using a very expensive shopping cart, and began searching for an alternative. When I discovered SendOwl, I could not believe how easy it was to learn to use. It offers all the things I need: digital and physical goods; membership options; coupons; ease! I have been using it for a couple of years now, and can't be happier. I highly recommend it!

23 juni 2023
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Svar från SendOwl

Hi. Thank you for your wonderful review. Let us know if you need anything!

Betygsatt 5 av 5 stjärnor

Fast

Fast, clean & simple!

28 juni 2023
Logotyp för SendOwl

Svar från SendOwl

Love it! I appreciate you taking the time to leave a review!

Betygsatt 4 av 5 stjärnor

Good but...

I've been using Sendwol for a week and everything works perfectly. It's just what I was looking for, some simple platform to sell my courses online.

But the support is pretty bad. I've been emailing Paul for three days on a major VAT issue and all he does is answer my questions with totally generic answers.

I have to insist and insist to get nowhere...

When a platform is technically good, but the support isn't, it's a shame, because it could be perfect, but it's not.

(I edit this review and increase the rating from 2 to 4 stars. Support has improved. I am satisfied with the platform)

28 juni 2023
Omdöme utan inbjudan
Logotyp för SendOwl

Svar från SendOwl

Sorry about that! I believe we resolved your unusual tax request and, as you know, even our CEO was involved. I would say this is not bad support and we fully resolved and met your request for a custom VAT PDF. Thanks, SendOwl.

Betygsatt 5 av 5 stjärnor

Excellent Platform for Digital Product Distribution - Highly Recommended!

I recently had the pleasure of using Sendowl for distributing my digital products, and I must say it has been an outstanding experience from start to finish. I would like to share my positive feedback and recommend this platform to anyone in need of a reliable solution for selling digital goods.

23 juni 2023
Omdöme utan inbjudan
Logotyp för SendOwl

Svar från SendOwl

Thank you for your wonderful review! I appreciate the time you've taken to leave it.

Betygsatt 5 av 5 stjärnor

Extremely Happy Customer

I have been using Sendowl now for almost a decade and can't speak highly enough of this organisation. SendOwl has made selling digital products a seamless process and the customer support provided any time I have had to seek assistance has been prompt and helpful. Would definitely recommend.

18 juni 2023
Logotyp för SendOwl

Svar från SendOwl

Thank you for your wonderful review! I appreciate the time you've taken to leave it.

Betygsatt 4 av 5 stjärnor

Works great

Works great so far, did never have to interfere in the process. All emails are going out automatically. A minor point of improvement would be to send emails a little faster. Now it takes on average 10 to 15 mins before the mail is going out.

11 juni 2023
Logotyp för SendOwl

Svar från SendOwl

This is an area where we are focussing a lot of our time and resources. We know that speedy delivery is important and even for those merchants selling 10's of thousands of orders, we need to get the buyer their order emails straight away!

Betygsatt 5 av 5 stjärnor

SendOwl is Great!

I've been using SendOwl for many years and I love them!

8 juni 2023
Logotyp för SendOwl

Svar från SendOwl

Great to hear you've had such a good experience and I'm glad we can be here for you! Cheers.

Betygsatt 5 av 5 stjärnor

I've been with SendOwl for years now

I've been with SendOwl for years now. Paul has been great at answering my questions and my eBooks are secure to minimize piracy.

8 juni 2023
Logotyp för SendOwl

Svar från SendOwl

Thank you for a wonderful review! We're always happy to help! Cheers.

Betygsatt 4 av 5 stjärnor

I would be happy if you paste the german…

I would be happy if you paste the german language into your program.

7 juni 2023
Logotyp för SendOwl

Svar från SendOwl

Hi! We do automatically translate the checkout into German but I'd love to discuss more details with you. Could you email us at support@sendowl.com? Thanks!

Betygsatt 5 av 5 stjärnor

SendOwl enables our business to sell…

SendOwl enables our business to sell online digital products quickly, with minimal setup effort, and reasonable price. We are happy to have the file hosting feature which enables secure file storage of large files. Payment processing is also easy to setup and a variety of options are offered.

24 maj 2023
Logotyp för SendOwl

Svar från SendOwl

Thank you so much for the feedback. We're grateful for your business and partnership!

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer