Seatfrog is a great way to jazz up your journey. I’ve won a few auctions and it’s made the journey sweeter. I’ve also had the misfortune of winning an auction for a train that was then declassified so... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I paid £50 for the upgrade, sat there got asked if I had a 1st class ticket. It was scanned then told there is no 1st class service for my journey for the next 3 hours thus defeating the purpose of up... Se mer
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First time using Seatfrog for an upgrade to first class after being recommended by a friend. Had my reservations but it was supprisingly easy to navigate through the auction and my bid was accepte... Se mer
We've used seatfrog a few times now and it has been great fun waiting for the auction to finish and getting our first class treats. Really easy to use. Yesterday unfortunately the train was declas... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Buy train tickets, upgrade to First Class & swap your ticket in one place 🐸 Download the app today 👇👇👇https://bit.ly/3Oy5lMd
Kontaktuppgifter
London, Storbritannien
- info@seatfrog.com
- www.seatfrog.com
4,6
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 57 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I had an issue with a refund following train cancellation
I had an issue with a refund following a train cancellation, Eibhilín
Was professional and dealt with the problem quickly. Thank you
9 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Lee, thanks for your review. Sorry you ran into an issue after your train was cancelled, but we're pleased Eibhilín could get everything sorted quickly for you.
Svar från Seatfrog
Hi Alison, thanks for the lovely feedback! We'll make sure Eibhilín sees your kind words—she'll really appreciate them 🐸
Very prompt response…
Very prompt response to a cancelled train refund request. The money was back in my account on the first working day after my request. Thank you Seatfrog and Eibhilín
13 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Martin, thanks for sharing your experience. It's great to hear the refund was back with you so quickly, and we'll be sure to pass your thanks on to Eibhilín.
Aaron replied in less than 24h and was…
Aaron replied in less than 24h and was very efficient when I had issue on the train with my ticket so appreciate the service.
13 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Florian, thanks for taking the time to leave a review. We're pleased Aaron could get everything sorted for you so quickly, and we'll make sure your feedback is shared with him 🐸
Best customer service team
All the customer service team at searfrog are brilliant at what they do. So kind and caring and genuinely want to help resolve issues. Special shout out to Aaron for his humour and great personality. You are an asset to your team. Keep up the good work guys, its noticeable. X
11 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Dean, this was such a lovely review to read! We always aim to bring a human touch to customer support, so it's brilliant to hear that came across. Aaron will definitely appreciate the shout-out, and we'll make sure the rest of the team sees your kind words too 🐸
Good customer service
Very quick. No quibble refund after my train was overcrowded leaving first class tickets declassified
26 juni 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi there, thanks for your review. Sorry your train ended up being declassified, but we're pleased the refund process was quick and hassle-free. Thanks for sharing your experience.
Great app and interfaces with rail…
Great app and interfaces with rail upgrades well. Swift response when train cancelled - Eibhilín was professional and polite and sorted the refund. Great app to get tickets too!
12 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Paul, we're delighted to hear you've been enjoying the app! Sorry your train was cancelled, but it's great to know Eibhilín could get your refund sorted quickly. Thanks for the fantastic review 🐸
Seatfrog A*
Seatfrog is great, never a certainty but more times than not I get my upgrade.
After a recent issue Eibhilín in support quickly responded and a refund was quickly on the way.
If only the rail network was run in the same manner 😁
9 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Andy, thanks for the brilliant review! 😄 We're really pleased Eibhilín could get your refund sorted quickly. As for the rail network... we'll leave that one to the train operators! 🐸
Massive shout out to Eibhilín
Massive shout out to Eibhilín! My fault I booked wrong train but they kindly credited me as a one off. Pragmatic approach and a great services ⭐
10 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Rob, thanks for the shout-out! Booking the wrong train is easily done, so we're pleased Eibhilín could help get things sorted for you. We'll be sure to pass your kind words on 🐸
Train cancelled and upgrade refunded…
Train cancelled and upgrade refunded within 24 hours no agro, no hassle just great service thank you Eibhilín
10 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Kevin, that's exactly what we aim for — no hassle, just getting things sorted. We'll make sure Eibhilín sees your lovely feedback. Thanks for taking the time to leave a review!
Great customer service for refunds
Eibhilín was really helpful with a refund for an upgrade as there was disruption due to the heatwave. Even though they must be very busy with queries due to the amount of disruption across the UK they picked up my query in just over 24 hours and processed it without needing any more info. This is the 2nd time I've needed a refund and both times they've been friendly and efficient in getting it sorted.
10 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Andy, thanks for sharing your experience. We know how disruptive the heatwave was across the network, so it's great to hear Eibhilín could get your refund processed quickly despite the extra demand. We really appreciate your continued support 🐸
Excellent service
Excellent service - when my train was cancelled Eibhilín sorted now refund straight away xxx
10 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Jaynee, sorry your train was cancelled, but we're delighted Eibhilín could get your refund sorted without delay. Thanks for your lovely review 🐸
I love seatfrog and Eibhilín was great
10 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Calum, short and sweet—we love it! 😄 Thanks for the support, and we'll make sure Eibhilín sees your shout-out 🐸
My trip was cancelled I followed the…
My trip was cancelled I followed the process for a refund and I received a email reply confirming my refund, great customer service , thank you
5 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Trudy, thanks for taking the time to leave a review. It's great to hear the refund process was straightforward and that everything was confirmed quickly.
Team at Seatfrog are always super…
Team at Seatfrog are always super helpful. Special shout out to Aaron who assisted me today.
Thank you.
9 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Caroline, it's always lovely to hear this. We'll be sure to pass your shout-out on to Aaron—he'll really appreciate it! 🐸
Massive thanks to Eibhilín
Massive thanks to Eibhilín. I made a mistake with my upgrade and they kindly refunded me as a gesture of goodwill. It was my fault but they were so kind and understanding. I really appreciate seat frog customer service because they are always responsive and helpful. It's why I continue to use their services year after year.
9 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Emma, this is such a lovely review—thank you. It means a lot to hear you've continued to choose Seatfrog over the years, and we're so pleased Eibhilín was able to help on this occasion. We'll make sure your kind words are shared with her 🐸
Excellent service (including customer support)
Very easy to use. And when the coach was declassified, their customer service team dealt with the refund smoothly and quickly. I’m a big fan!
9 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Simon, thanks for being such a fan! We're sorry your coach was declassified, but it's great to hear the refund was handled quickly and smoothly. We really appreciate your support 🐸
Booked First class ticket through Seat…
Booked First class ticket through Seat frog from London to Nottingham. All direct trains cancelled. Reached out for a refund, response within 48 hours confirming refund. Couldn’t ask for anything more. Thanks Aaron
7 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Graeme, sorry your travel plans were disrupted, but we're pleased Aaron could get your refund sorted quickly. Thanks for taking the time to share your experience.
Efficient refund for cancelled train
I couldn't use my upgrade because the operator cancelled the train.
I filled in the fairly easy to find form and Seatfrog got it sorted and refunded straight away. Be much better if the Seatfrog app pre-filled the form though.
Shout out to Aaron for his great response on receiving the form.
9 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Stuart, thanks for the review and the feedback! We're pleased Aaron could get your refund sorted quickly, and we'll make sure your suggestion about pre-filling the refund form is shared with the team 🐸
Good customer service on a refund from…
Good customer service on a refund from Aaron.
9 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Mark, thanks for taking the time to leave a review! We'll make sure your kind words are passed on to Aaron 🐸
Detta är Trustpilot
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