helpful knowledge and patient

The worst company I have ever dealt with. and I was considering buying electric sofas and chairs for my lounge, boy, am I glad I didn't.
I bought chairs with footstalls for my kitchen diner. The chair in the showroom was great of course.I had them delivered, one chair and 2 footstalls are great and with the colour of our choice. Alas, 1 of the chairs was delivered crooked/ wonky. I telephoned the store and was told I'd have to fill in a form, get a third party to come out and inspect to REPAIR the chair that had never been used WHAT A JOKE.
anyway, I did as told. the company, Emmiera, gave me a date 1 month in the future. I booked time off work and they cancelled the day before they should have turned up.
I called Poltron/SCS and they refused to send somebody out and said I'd have to wait for another appointment with Emmiera. Emmiera contacted me and it's another month before they can come out.
DO NOT BUT FROM THIS COMPANY.

I absolutely love my new sofas they arrived when you said they would. The guys delivering where nice and put everything together thank you

We have never bought a sofa from you beofre but the service, the ease and the choice made it very straightforward.
Martin from the Broadstairs branch was a very good consultant and spent time with us to make the process as seamless as possible.

When i walked through the door penny greated me ,I explained what I was looking for then penny talked me through all the options I could have . I had a good look around found what I was looking for. I went and found penny we measured things up for size I decided on 2 two seaters so then she sorted out all the paperwork and now they are ordered. Would recommend people to go there as the staff are helpful.

Served by Penny, who was very informative in the buying of our two sofas. Good service, good price and thank you Penny.

A good range of product and a good assistant

The team were friendly, helpful without being overbearing, and informative. Nice selection of sofas!

Exceptional salesman, friendly, helpful and informative (think his name was Craig)
Can't comment on my purchase as awaiting delivery but looked perfect in the store.

Our sales assistant was called Penny at the Westwood Cross store.
I can't praise this woman enough for the help she gave us in choosing a sofa, I am hard work and she was so patient and calm with us, no question was to much or just another quick measurement was always done willing, after 3 trips which we spoke with Penny each time, we finally found our sofa and ordered it. If it wasnt for her help and patience we would of given up testing different sofa's as everything I wanted we couldnt fit in our home and it was getting a bit much to work out... until we found one that was just perfect from the off.
We will now await the 3 month wait for it to be made and delivered and hope that it is of the same quality of service that we received in store!

Very friendly and helpful staff, not pushy but there when you needed them. I would have given 5 stars but we had to go back to get our invoice as it was not emailed to me.

From the minute we walked into store was given a very warm welcome.Penny was very pleasant very easy to talk to.Her customer service was excellent and made spending a lot of money a pleasure.She was so knowledgeable could answer any questions and explained everything in Detail.Brilliant experience well done.Just have to wait now for my chairs and new sofa in October.

First-class communication! First-class customer service! Delivered on time.

Many thanks.

The delivery men were very polite

Friendly helpful sales person

friendly staff and helpful. Just wish I didn't have to wait until October for the sofa

From walking in store "just to look" through to delivery, Poltronesofa done a great job. We were shown around when we first visited the store then left alone to look at what we liked, which was pretty much the first sofa we were shown by the salesman (Martin at Broadstairs store). He was very knowledgeable and gave us great advice, i.e. check delivery measurements etc. Upon delivery I was very pleased to see that the sofa did just about fit through our front door, the delivery guys were first class and there was no damage made squeezing it in.
Very happy with them all round and would happily recommend them if your looking for a lovely stylish comfy new sofa.

Aaron from the SCS Thanet store was extremely friendly, helpful and honest. He was very knowledgeable which was great having not purchased one myself before.
Nothing was too much trouble for Aaron he was so kind in getting my partner and I a water as my partner was coughing due to the lovely smells coming through the store!
The smell of the store was inviting which is a nice touch... Despite the cough 😊
Thank you Aaron for your help and we can't wait get our new sofa!

Assistance was very pleasant and helpful, couldn't do enough for us