The sales assistant Gerald was very pleasant and happy to answer any questions.

We were greeted by Trevor at Your Shirley branch last Wednesday 29 April 2026. He was very helpful showing me what I was looking for and the fabrics I had in mind. It didn't take me long to decide what sofa and chairs I liked. Trevor answered all my questions about the styles and fabrics and it was easy to make my choices. I had no intention of buying that day, only looking but I was so pleased that I had found what I was looking for so easily. I had to phone Trevor back later that day to change the size of the sofa as I originally chose a 3 seater and I needed a 2 seater. Trevor was a breath of fresh air very happy and jolly and the whole experience spending my money was very enjoyable.

We went to the Solihull branch and were greeted by Fabio, we tried the various sofas and combinations and whilst looking at the leather samples we noticed a lovely reclining sofa, chair and pouffe in leather that had been reduced in price, we tried it out and being told it could be delivered in 2 days(at a cost) we opted for the set, and it was delivered as promised, very pleased with the service, and Fabio was great, and made us a lovely espresso whilst we sorted the payment, 5* highly recommend

Very helpful with choosing our sofa

The best customer service very helpful even offered us Italian coffee I was served by young Asian man who was fantastic overall all staff are very pleasant can’t ask more than that very pleased to purchase from them

Very knowledgeable salesman Trevor made whole process easy He certainly knows his furniture and was very helpful

Good communication. Good information. Good advice.

Our customer service gent Fabio was so fantastic. He gave us so much information about the sofa that we had chosen. We are so pleased. Thank you

The Sales representative was very good and helpful.

Gerald was brilliant, helped us pick the perfect sofa. No pushy sales and made sure we got it right.

Our visit was a pleasant experience due mostly to the feeling of been left to find our own way around and take as long as we wished, also particularly been helped by Gerald who was extremely helpful and knowledgeable and was on hand to answer any questions we had

The sofas were amazing- excellent quality, great fabric and what was surprising was how affordable some were. The experience was made exceptional by Gerald, who helped me choose the sofa carefully, demonstrated everything and went above and beyond.

Fantastic service from all the team at Solihull, also the sales team made you feel at ease to browse around the store ...

Sofa arm bracket on crooked even though we have only had it a few weeks told to claim off insurance!
Still awaiting £300 price match refund after weekly emails and constant phone calls!

Very friendly and helpful

Fabio offered a great customer service along with the manager and I look forward to receiving our lovely sofa

I wouldn't advise anyone to get a sofa from them. I purchased my sofa 8mths ago over £3000 and insurance was sold to me, stating that any problems we will fix no matter what , under warranty and insurance
A part started to protrude from the backrest at 8mths of having the sofa. The engineer came out and said you should sit in the middle of the sofa because you sit on the side. it is 3 & 4 seater, we can't all sit in the middle, and they would not take responsibility or fix it, even though it is under warranty. put down as invalid claim and won't take it further. Customer service told me if the engineer says invalid, then we can't do anything else
Worst customer service, would advise never buy from them. They just want to sell you insurance and take your money, but they will not follow through.
I'm taking them to Trading Standards and never buy from them again made the biggest mistake. Be warned

Went to the shop, ordered a sofa they said would arrive in two weeks. It's now been over two months, no sofa in sight. Automated system had me wait at home twice (taking two days of annual leave to do so), only to find out it was never coming. The shop blames the warehouse, the warehouse blames the shop, neither are easy to reach. They're over reliant on an automated system that clearly doesn't work. They've outright lied twice. Spoken to multiple people (1 in 10 phone calls answered) including the manager who say they'll personally sort it, but as soon as the phone goes down, they don't do anything. So currently they have over £1000 of my money, and there's no indication a sofa will ever arrive. Read the T&Cs, specifically says they aren't liable for wasted time or loss of earnings. My only option is to cancel the order, which I now feel like I'll have to do (if I can ever get hold of them to do so), and go somewhere else.

I cannot fault the delivery men, all went smoothly.