I went into the shop 3 times to make sure it was the one I wanted. The first and second time I seen Julie who was absolutely brilliant she explained everything to me. The third time I popped in Julie was on annual leave but I saw Lee who was absolutely brilliant he went through everything with me. The staff was so friendly and amazing no pressure what so ever. Once I agreed on the sofa it all ran through smoothly and quickly. I know I have to wait but it will be worth the wait.

Ordering was easy , but if confusion regarding delivery date but was sorted straight away to our convince , the delivery chaps were great , friendly and helpful , at the moment all seems good but can honestly say we have had suites from this company for years and never had a problem .

Great service. They were friendly and helpful. The furniture was delivered before the date they said it would be. I was given plenty of notification. The delivery men were polite. They called ahead to advise that they would be arriving within the hour. They were courteous and respectful of my property

Sofas are really good, very nice guys that delivered, will definitely shop here again

Very friendly staff, knowledgeable, helpful..the variety of sofas and chairs is great, the styles are lovely and the amount of different colours available is amazing... We were offered coffee and made comfortable, we were given time to look, sit and make a decision, we did not feel pressured. I love my purchase and can't wait for them to be delivered, would definitely recommend.

A very good experience from you from start to finish staff very friendly and the delivery team was very helpful so five stars

We was greeted by Bal at the Wednesbury branch and explained a few things to us of how things works (even though we know it from previous visit). We asked to be left alone to browse and if need help we will let him know. We was browsing around and trying out sofas, with the knowledge that Bal was hanging around and trying to put input of what is on offer in terms of materials. Luckily, this has pay off for him as we like a set of sofas and was out getting one on that day. However, being a sales man in the past...this can be very off putting when you hanging and waiting to move in for a sales as it can go either way! My only strong feed back is the staff don't follow as that what happened last time and we left and nearly got one from DFS!!

Brendan answered all our questions in Wolverhampton and took our order in Wednesbury the next day.
All good.

Excellent staff, very professional

From locating and purchasing my sofa, to the delivery the whole experience was superb. I could not fault the 2 delivery men - particularly helpful.

Friendly
helpful very informative
Not pushy
Very professional

Well worth the wait. Feels the same as the one we tried in the showroom.
Was delivered on time, even though a curtesy call was given to say they may be late.
Set the 2 settees up in no time, they were polite, and took all the packaging.

Excelent customer service by Brenden
With out his expertice we would not have puchased any thing

It was a very hard sell. I didn’t realise how much I was paying for the health visit (still not sure what this is) and warranty. I thought the fabric care kit was free. When someone says I will sort this for you and no money mentioned you expect this free

Further to our meeting today 4/7/2026 with suki the store manager we are very disappointed with the result we ordered 2 2 seaters recliners and sunny the sales man ordered us 2 3 seaters we went in the store today and was point blankly told there was nothing we could do as we didn't point out the mistake within 72 hours we pointed the mistake out as soon as it was delivered he wouldn't give us head offices number just said ring complaints who we rang Friday and Wendy called my husband a liar totally unprofessional customer service from your Wednesday store manager very condescending we are going to look at our legal standing and are going to speak to consumer rights

Perfect delivery. From the messages and emails up to the delivery day. Was given a time slot that was adhered to. Also delivery driver rang giving me a 5 minute eta. Delivered and Installed very quickly and took away excess packaging. Very pleased with the all round performance of the company. 😀😀

Good delivery very pleasant delivery men good quality sofa very happy with my purchase.

Fantastic service from beginning to end.
Helpful, knowledgeable staff in store, the gentleman who spoke with us was so friendly!
Delivery staff were great!

Brandon was excellent in Wednesbury showroom. Answered all our question for our sofa purchase and steered us to the best price deal and a sofa that met all our needs

Great service and on time,thank you. Sidney Brotherton.