poltronesofà - Junction 9 Omdömen 

2 108
TrustScore 4.5 av 5

4,6

2 Gallagher Retail Park, Axletree Way, WS10 9QY Wednesbury, Staffordshire,, GB


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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

I was sent an e mail the previous evening to say delivery would be next day . Was promised a text before 7am to confirm more accurate time . Didn't receive text but e mail sent to say delivery would b... Se mer

Betygsatt 4 av 5 stjärnor

The staff at the shop were very helpful the men who delivered the suite were very good The issue l had was the communication from the company Having received a text on 15th July to inform me that t... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Very friendly staff, knowledgeable, helpful..the variety of sofas and chairs is great, the styles are lovely and the amount of different colours available is amazing... We were offered coffee and made... Se mer

Betygsatt 5 av 5 stjärnor

Great service. They were friendly and helpful. The furniture was delivered before the date they said it would be. I was given plenty of notification. The delivery men were polite. They called ahead to... Se mer


Företagsinformation

  1. Möbelaffär

Om poltronesofà - Junction 9

Skrivet av företaget

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Skrivet av företaget


Kontaktuppgifter

  • 2 Gallagher Retail Park, Axletree Way, WS10 9QY, Wednesbury, Staffordshire,, Storbritannien

  • 0121 506 1760

4,6

Utmärkt

TrustScore 4.5 av 5

2 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,6

Alla omdömen

(2 108)

16 028 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 4 av 5 stjärnor

Confusing communication but great service

I was sent an e mail the previous evening to say delivery would be next day . Was promised a text before 7am to confirm more accurate time . Didn't receive text but e mail sent to say delivery would be between 0745 and 0800 . Delivery came at 0720 . Crew were very quick to install sofa and were finished by 0745 . Glad they came early in the morning

21 juli 2026
Betygsatt 5 av 5 stjärnor

I was contacted well in advance of the…

I was contacted well in advance of the delivery informing me how far they where away and the estimated eta, on arriving at my destination i was greeted by the driver and his mate, who where very polite, they proceeded to remove the packaging and bring in my delivery, they took care in unwrapping the items and also bringing it in my property, they positioned exactly where I wanted, a fantastic crew which made the experience a pleasure

22 juli 2026
Betygsatt 4 av 5 stjärnor

The staff at the shop were very helpful…

The staff at the shop were very helpful the men who delivered the suite were very good
The issue l had was the communication from the company
Having received a text on 15th July to inform me that the company would texted me the night before the 17thJuly to comfirm if am or pm delivery slot then an hour before the actual delivery would text me when an hour away
None of this happened but fortunately we were in when they arrived

17 juli 2026
Logotyp för poltronesofà - Junction 9

Svar från poltronesofà - Junction 9

Good Afternoon Alan,

I hope you are well and thank you for taking the time to leave us your review.

I am pleased to see that you found the team to be helpful however I apologise that we did not meet your expectations regarding the communication around your delivery and the timeslots.
I am sorry if this caused any inconvenience and I will certainly pass on your feedback to the relevant teams to help us improve our customer experience moving forward.

We hope that you are enjoying your furniture and thank you for your order with us.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Betygsatt 3 av 5 stjärnor

My sofas delivered on 14 July when they…

My sofas delivered on 14 July when they assembled it v found out all the 3 sofas had fault on arm rest they were uneven very disappointed I have reported to their office they will sort it out

14 juli 2026
Logotyp för poltronesofà - Junction 9

Svar från poltronesofà - Junction 9

Good Morning Jasbir,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to see that you have concerns with your furniture on all sofas and I can completely understand how disappointing this must be for you.
Looking over the notes I can see that an email has been sent to you, with a link to our contact form. This allows you to submit all of the information to us so that we can review any issues and advise regarding the next steps.

If required the link to the form is https://enquiries.scs.co.uk/

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Betygsatt 4 av 5 stjärnor

TREATED VERY WELL

13 juli 2026
Logotyp för poltronesofà - Junction 9

Svar från poltronesofà - Junction 9

Good Afternoon James,

I hope you are well and thank you for your 4* review.

We’re pleased to hear you had a positive experience in store.

If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Betygsatt 4 av 5 stjärnor

Staff were really friendly and helpful.

Staff were really friendly and helpful.
Left us alone to look around , we didn't feel pressures and harassed into buying something we didn't like.
staff had a good knowledge of the furniture.

17 juli 2026
Logotyp för poltronesofà - Junction 9

Svar från poltronesofà - Junction 9

Good Afternoon Eileen,

I hope you are well and thank you for sharing your feedback.

We’re pleased to hear you had a positive experience in store and found the team to be friendly and helpful. We appreciate your comments and will certainly pass this on to the team.

If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Betygsatt 4 av 5 stjärnor

Delivered the sofa sooner than expected…

Delivered the sofa sooner than expected but didnt deliver the coasters and care kit so cannot move the heavy chairs in fear of ripping our new carpet only to be told we wont get them delivered until the end of the month aside from that the new sofa is great.and the service we received in store and the staff were really helpfull.

15 juli 2026
Logotyp för poltronesofà - Junction 9

Svar från poltronesofà - Junction 9

Good Afternoon Mr Burns,

I hope you are well and thank you for your review.

I am so sorry to see that your care kit and glides for the feet were not delivered with your furniture and please accept my apologies that you have needed to chase this up with us.
I have notified our Distribution Centre and asked that these are delivered for you as quickly as possible.

I am pleased to see that you did have a positive experience in store when the order was placed and that you found the team to be helpful.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Betygsatt 5 av 5 stjärnor

I went into the shop 3 times to make…

I went into the shop 3 times to make sure it was the one I wanted. The first and second time I seen Julie who was absolutely brilliant she explained everything to me. The third time I popped in Julie was on annual leave but I saw Lee who was absolutely brilliant he went through everything with me. The staff was so friendly and amazing no pressure what so ever. Once I agreed on the sofa it all ran through smoothly and quickly. I know I have to wait but it will be worth the wait.

14 juli 2026
Betygsatt 5 av 5 stjärnor

Sofa and chair

Ordering was easy , but if confusion regarding delivery date but was sorted straight away to our convince , the delivery chaps were great , friendly and helpful , at the moment all seems good but can honestly say we have had suites from this company for years and never had a problem .

12 juli 2026
Betygsatt 5 av 5 stjärnor

Great service

Great service. They were friendly and helpful. The furniture was delivered before the date they said it would be. I was given plenty of notification. The delivery men were polite. They called ahead to advise that they would be arriving within the hour. They were courteous and respectful of my property

11 juli 2026
Betygsatt 5 av 5 stjärnor

Very friendly staff

Very friendly staff, knowledgeable, helpful..the variety of sofas and chairs is great, the styles are lovely and the amount of different colours available is amazing... We were offered coffee and made comfortable, we were given time to look, sit and make a decision, we did not feel pressured. I love my purchase and can't wait for them to be delivered, would definitely recommend.

5 juli 2026

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