It’s important to note I was asked to write a review about the delivery and not the shop staff or service received which was great.
The van that delivered to us was a scruffy taillight. It was hard to communicate with the delivery men as their English was poor. They parked on our neighbours property and they were either non plussed or didn’t understand.
Because of their lack of English they were speaking in their own language to each other while in the house which my wife found to be intimidating.

We have had our sofas for 2 months and they have already started to sink.
The cloth is now getting fur balls where we sit I'm so unhappy with my sofas.
I was told they were Italian and made to the highest standards but these are not going to even last the way they are sinking and the material is becoming rough.
I have already had someone come out and look at the sinking of the cushions and was told this happens.
So upset I will keep calling up until my issues are fixed.
Don't bother listening to the sales rep full of lies.

Really helpful delivery crew who put everything together and in place and took the packaging away for recycling. Great to be able to track exactly when they were going to arrive and to be kept updated by the crew.

Good efficient service. Very careful with goods and great punctuality.

Where to start ... wrong sofa was being ordered while I store until we realised and that was sorted to then being told our sofa was going to be delivered Saturday so removed old sofas to be told at 4.15 an hour and abit after our sofa was meant to be delivered that it wouldn't be delivered until early this morning which left us all weekend with nothing to sit on with our one year old .ooh and no manger in the warehouse to deal with any complaint which I find ridiculous there should always be a manger available .. come to today when we were meant to be going away which we cannot do now thanks to this and our sofas were delivered I acknowledge that , but one is faulty and apparently you have to wait 72hours for someone to call you to get
This sorts ooh and the delivery people fraudulently signing on our behalf to say it's been delivered as we weren't asked to sign anything !! I will be looking into this legally as that's not acceptable ! This whole service and process has been shocking and I wouldn't recommend to anyone and would avoid using scs !!

Visited coventry Gallagher retail store originally looking for a dinning table. We were warmly welcomed by Russ J. Have realised there were no tables we took a look round. We found we loved the adstock power recliner. We returned a couple of days later and completed the purchase. We would like to take the time to thank Russ J and the rest of a very friendly team for helping us

We spend close to 4k on 2 3-seater sofas 18 months ago, The leather has started to peel between one of the creases on the sofa we rarely use.
I paid the £75 for an engineer to come out to the house to give me an evaluation on if this was a manufacturers fault, They were in and out of my house within 3 minutes (I have footage to prove this also), This wasn't a fair appraisal of the furniture and they couldn't care less. The engineer report said it wasn't a manufacturers fault which I am really shocked about due to were the peeling is.
I have since been fobbed off about this being wear and tear to a product we spent a fortune on and rarely use.
I will be seeking professional and legal guidance on this, i will see ScS in court before i accept this is wear and tear and will be seeking further damages due to loss of my work time to wait for a 3 minute appraisal.

One very unhappy customer.

Dreadful delivery experience. Information of time of delivery and crew changed throughout the day, Arrived late in the day and the crew that delivered obviously did not want to be here. Not helpful at all, had to clean up carpet after they left and also had to adjust the drip strip back on front door to enable it to shut.

Thank you so much the lads Kyle and Blair worked hard as anything and deserves some appreciation to what they achieved really good set of lads and really please with there service

The delivery crew appeared unbothered and they never wanted to assemble the seats. We live in apartment which am sure they were well aware before coming. When they took the sofas upstairs they started moaning saying; “You need to assemble the sofas yourselves, we have done so many apartments”. I thought that’s what we paid for right?

Steve & Dale..we're excellent at that time early morning, with contacting me of delivery and setting up of furniture ...top guys...Scs...first class.

Really easy ordering experience in store with fantastic advice and friendly service from Russ at Gallagher Retail Park. Delivery was at the time and date expected - careful and mindful delivery. Sofas are wonderful. All round great experience.

Able to track the delivery

Just moved into a new house and the sofa was delivered today, it would be easier to say what the installers didn’t break!! From damage to the front door, scrapes in hallway walls, lounge door marked and hall in wall in the lounge, well done

Like:
+ information re delivery clear with helpful reminders
+ accurate update for exact delivery time
+ delivery staff moved furniture in swiftly and carefully
Dislike:
+ distasteful ‘banter’ from one member of delivery team
+ Delivery team fitted only one securing bolt to attach separate sections of sofa saying this was all that was required. On reading fitting instructions following delivery team’s departure, we discovered 3 bolts per settee are required*
*we want the four missing bolts plus wingnuts supplied to us asap

The two guys who delivered our sofa beds were very professional and well manerd and were in and out with little fuss

Efficient, quick and very friendly delivery service

We are very happy with our purchase the delivery went very well and the delivery team were very friendly and efficient

One of the delivery men was not suitable for the job i.e lacking in strength. They seemed in a rush to get it through the door without care and attention and damaged our wall and door frame in the process which we have not long had decorated

Ordered was delivered with care, unpacked and rubbish taken away. The guys were amazing! Fast delivery however the first delivery date was cancelled.