poltronesofà - Chester Omdömen 

1 635
TrustScore 4.5 av 5

4,6

2B Greyhound Retail Park, Greyhound Park Road, CH1 4QG Chester, Cheshire,, GB


Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Warm welcome from all the staff we encountered and knowledgeable information. Beautiful suites but I had already decided which one I wanted as I’d looked on line. Bit gutted that I paid over £100 deli... Se mer

Betygsatt 1 av 5 stjärnor

Spent a small fortune on 2 sofas - with recliners. 2 years later the stitching has gone on one of the cushion joins. Called into store and they told me to claim on the insurance (that we paid extra fo... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I had my heart set on a new sofa ❤️ We visited the store at Chester Greyhound Retail Park. From start to finish we had an incredible experience with Tristan. He was Welcoming, informative and very... Se mer

Betygsatt 5 av 5 stjärnor

Haven't taken delivery yet but the customer service was exemplary, extremely friendly and knowledgeable. The stock was far more appealing than other nearby outlets with good variety and range of style... Se mer


Företagsinformation

  1. Möbelaffär

Om poltronesofà - Chester

Skrivet av företaget

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Skrivet av företaget


Kontaktuppgifter

  • 2B Greyhound Retail Park, Greyhound Park Road, CH1 4QG, Chester, Cheshire,, Storbritannien

  • 0191 731 3300

4,6

Utmärkt

TrustScore 4.5 av 5

2 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,6

Alla omdömen

(1 635)

18 051 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

Excellent company

Lovely helpful sales man. Efficient ordering and delivery. Earlier delivery than expected but great communication. Men delivered within the time frame they had given us. Very friendly and efficient in bringing the sofas in the house. Excellent company and love the sofas

16 juni 2026
Betygsatt 4 av 5 stjärnor

Polite and precice

Polite and precice. I did raise concern about the stitching quality and how the back flap going towards floor looked bad. I was given a leaflet and told to complain in 30 days

10 juni 2026
Logotyp för poltronesofà - Chester

Svar från poltronesofà - Chester

Ciao Catherine,

I hope you are well and thank you for your review.

I am sorry to see that you have concerns with your furniture following your delivery.
You can report this to our aftercare team right away and do not need to wait 30 days. We would ask that you submit this via our online contact form on the link provided below.

https://enquiries.scs.co.uk/

This allows us to obtain all of the relevant information and fully review this for you.

I will also pop you the link over in an email.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Betygsatt 5 av 5 stjärnor

Great service when buying

Original went in on may bank holiday, service was great staff amazing explained in detail about the sofas i like.
Then I went back few weeks later after deciding between sofas. Same staff helped me. As soon as I said the sofa the colour etc. It took about 20mins and it was all done and bordered very fast very efficient. No hassle.

6 juni 2026
Betygsatt 5 av 5 stjärnor

The whole process from purchase to…

The whole process from purchase to delivery was really good and received food communication throughout. The delivery drivers where very professional attentive and polite A+ took good care in my property and took all packaging away ... Only point is that I feel the company should allow slightly more time per delivery to allow the drivers to be on the top still at the end of the day

7 juni 2026
Betygsatt 4 av 5 stjärnor

Comfy furniture

Comfy furniture, waiting for technician to fix the sofa.

2 juni 2026
Logotyp för poltronesofà - Chester

Svar från poltronesofà - Chester

Ciao Mrs Healy,

I hope you are well and thank you for your 4* review.

We are pleased that overall you had a positive experience.

I am sorry that there was an issue with the connecting clip and can see that a technician has attended and this has now been resolved.
I apologise for any inconvenience this may have caused.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Betygsatt 5 av 5 stjärnor

Great instore service & ordering…

Great instore service & ordering process, delivered on time within the time frame stipulated. Furniture was unpacked built & demonstrated before we gave it the once over for obvious defects. All packaging was taken away by delivery guys too 👍

31 maj 2026
Betygsatt 4 av 5 stjärnor

Jack was very knowledgable about the

Jack was very knowledgable about the
Various furniture pieces we looked at and
Helped us choose the right suite for us.

28 maj 2026
Logotyp för poltronesofà - Chester

Svar från poltronesofà - Chester

Ciao Ronald,

We appreciate your feedback and thank you for taking your time to leave us a review.

I am happy to hear that the Sales Advisor helped you in selecting the perfect Suite for you and that your shopping experience with us here at Poltronesofà has been a positive one.

If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content

Kind Regards

Lauren - Poltronesofà at ScS
Social Media Team

Betygsatt 3 av 5 stjärnor

Not as professional as the sales man

They where ok, in and out in 15 mins.
We tidied up all the bits of packing and checked the recliners worked ok as they drove off 😀

27 maj 2026
Logotyp för poltronesofà - Chester

Svar från poltronesofà - Chester

Ciao Paul,

I hope you are well.

Thank you for taking the time to leave us your review and for the feedback regarding your experience.
We appreciate your comments and are sorry that the crew did not provide the same level of service that you received in store.
I will certainly pass on your comments to our Distribution Centre, to help us improve moving forward.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

Betygsatt 5 av 5 stjärnor

We had such a wonderful time with…

We had such a wonderful time with Hannah! From the moment we stepped into the store. She greeted us with such genuine warmth. Hannah knew everything we needed to know about the suites in store. She gave us great advice and because of that, because of Hannah, we were fully committed to buying a suite from the store, it was just a question of which one. We selected a beautiful suite and left the store feeling so well looked after. Thank you Hannah. We miss you already. Also, the coffee was awesome!

6 maj 2026

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