Great service from choosing to ordering to delivery. Correspondence was great and guys on the delivery where great also.

EXCELLENT SERVICE. Delivery guys were very nice & friendly. Just got on with the job. Love my new Sofa's.. x

Mainly the delivery, very professional and respectful of property and friendly.
The shop staff were very knowledgeable on the technical side and helped us with planning re the size and layout.

Welcoming. We were just looking around and straight away we were welcomed by Steve. He explained how their serviced worked with mix and match, colours and fabrics and what the ables stood for. He came back to us about half hour later and explained about the sizes fabrics and delivery times. So left with the sizes of furniture and prices to have a good think about it. Two days later we came back and spoke to Steve and ordered our furniture. Can't wait for October. Many thanks

Staff service friendly helpfully and knowlegable

Excellent product delivered within the time estimate. Easy communication with the delivery company to rearrange delivery day. Steve and Dale were very efficient delivering, unpacking and assembling.

Had a Text from the Driver saying be with you in 20 mins arrived 90mins later started bringing in a fabric sofa i pointed out to them mine was a white leather,then repacked other sofa and started looking for leather sofa eventually found it unboxed assembled after one man joined wires together wrongly and other man corrected them eventually all working as it should be drove off leaving strapping on floor from unwrapping in driveway

delivery crew were exemplary and very helpful two lovely gentlemen

Very friendly staff with a professional approach

Unhappy with delivery arrangements. The two people ( EMC ?)who actually delivered the sofa and chair were exemplary however, we were originally advised delivery would be 17th July and worked towards that date. On Saturday 11th , whilst away from home staying with friends for a few days, we received a message saying that our delivery was set for 14th July.
I contacted the shop in Cannock but the employee I spoke to was not helpful and only interested in taking the final payment. As the payment is due 7 days before delivery we were shocked that we had been given so short notice of the delivery date. To cut a long story short: we had to cut our stay with friends short and come home on Monday 13th July, find someone to help us move ths existing furniture to clear the space etc. The original arrangement was for British Heart Foundation to collect our old furniture on 15th July , which they did today. All in all dealing with you has not been a good experience. Whatever happened to customer service and putting the customer first. To add insult to injury we are not particularly happy with our new uncomfortable purchase. Fingers crossed it will wear in but we wouldn't recommend your company to anyone.

Great service from start to finish from the team in Cannock very knowledgeable

Great, friendly communication through the entire process. Never pressured but always reassured

The sofa delivery team contacted us in advance with their time of arrival. They arrived on time and setup the sofa quickly and efficiently. They even had coverings for their boots. Very happy with the sofa and the delivery service. I can highly recommend the purchasing and delivery experience.

I ordered a sofa from Poltrone Sofa in February 2026, with a lead time of around three months. When it was finally delivered in May 2026, it was immediately obvious that it wasn't the colour I had ordered. I had ordered black, but the sofa that arrived was navy blue.

To make sure it wasn't just my perception, I took one of the cushions into the Cannock showroom to compare it against the original fabric swatch. The store manager, James, confirmed straight away that it was the wrong colour and even advised that this particular blue wasn't a colour they could produce or even offer in that fabric range.

I cannot praise the Cannock store enough. James and the team were outstanding throughout. Unfortunately, because my issue was after delivery, their hands were tied and everything had to go through customer services.

After nearly two weeks of endless emails, photographs and back-and-forth conversations between customer services and the manufacturer, they finally admitted the sofa had been made incorrectly and agreed to remake it.

We then waited another two months for the replacement.

Unbelievably, when the second sofa arrived, it was exactly the same incorrect blue colour. Even the delivery drivers compared it with the loan sofa they were collecting and commented that it looked identical. Once again, I had to take time out of my day, contact customer services, return to the Cannock store with another cushion, and have it compared against the original swatch. Once again, it was confirmed that the sofa was blue, not black.

To make matters worse, customer services initially told me there was nothing they could do and that I would have to keep the sofa. It was only after I sent them the evidence and photographs from the Cannock store that the manufacturer admitted, for a second time, that the sofa had been made incorrectly. They have now agreed to remake it again, this time in an entirely different material in the hope that I finally receive a black sofa.

As if the colour issues weren't enough, the quality of the second sofa was also unacceptable. The delivery drivers didn't remove the protective wrapping from the feet, leaving my partner and me to do it ourselves. As we have dogs, we didn't want to leave plastic lying around as a choking hazard.

When we moved the sofa forward to remove the wrapping from the rear feet, we discovered large scratches across our brand-new wooden flooring. My partner lifted the sofa and found that the screws securing the feet hadn't been tightened properly. The protruding screws had gouged chunks out of our newly laid floor. The sofa feet themselves were chipped, and the overall finish was incredibly poor.

Photographs of the incorrect colour, damaged feet, loose screws and scratched flooring have all been sent to customer services. I sincerely hope they provide appropriate compensation for the damage and the countless hours I have spent chasing what should have been a straightforward purchase.

The customer service experience has been nothing short of exhausting. Every update has required me to chase for answers, repeatedly send photographs and spend hours on phone calls and emails. What should have been an exciting purchase has become an eight-month ordeal.

I ordered a sofa in February, and if everything goes to plan, I might finally receive the correct one in October. After two failed attempts, I'm not particularly confident.

The only reason this review isn't even more negative is because of the exceptional service from the Cannock showroom. James and the team have been professional, compassionate and incredibly helpful every time I've visited. They have gone above and beyond to support me, despite having no authority over customer service decisions. They deserve recognition because they have been the only positive part of this entire experience.

Unfortunately, based on my experience, I would not recommend Poltrone Sofa. The manufacturing quality, communication and after-sales customer service have been extremely disappointing.

Time, efficiency, tidines excellence.

The quality, is good. The delivery staff were good.Only downside was lack of communication between order and date to pay. I received a phone call to say the balance needed to be paid in2hrs, which I did over the phone there and then, but was not happy as I like to pay in person . Had no previous communication, to allow this to happen.

Quality piece of furniture, delivered earlier than estimated.

Friendly staff (James) introduced himself as we walked in, explained the labels etc and left us to walk about at our own pace which was brilliant, then we let him know we were ready to talk sofas.
Very helpful and informative.

The staff were attentive, friendly, but not overbearing or pushy as i have found in the past

Our whole experience has been amazing. From choosing and ordering our furniture, being kept updated on delivery, the delivery team and the quality our new sofa, chair and footstool, we are very happy and would highly recommend Poltronesofa.