I buy the Switchback 3 boots which are superb quality and comfortable. But the laces supplied are pathetic. I've had my latest pair for 2 weeks and already the laces have separated from friction cause... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Tbth the material is great fit great breathable and over use and handy pockets l love them yes there the cheapest but if you look around you can find better deals . Bonus is they breath and don’t shr... Se mer
Ordered some shorts never got a shipping notice Sent 3 emails without response waited over 3 weeks before contacting customer services initial call eventually went to a pre record that said F... Se mer
Företaget har svarat
The worst workwear out there , I brought some boots 7 weeks ago and there falling to bits , contacted customer support , but as I brought from Amazon it’s there problem not there’s , Amazon said i... Se mer
Företagsinformation
Skrivet av företaget
Scruffs has delivered innovative safety footwear and workwear for tradesmen since 2003. With great design at its core, Scruffs continues to set the standard as the UK's leading workwear brand in terms of style, function and performance. Loaded with creative design ideas, high-tech materials and functional features it’s a want-to-wear brand with attitude. Scruffs always makes it easy for trades people to look good when you're working hard. Whether grafting in cold, wet or dry conditions, the vital factors remain the same – the highest levels of comfort, protection and styling that turns heads on and off the job.
Kontaktuppgifter
Storbritannien
- www.scruffs.com
2,4
Dålig
653 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 16 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Advertised on website but not stocked
I ordered and paid for a pair of trousers for my husband to be told a couple of days later that they should not have been in the website as they were no longer stocked. When I asked what did they have in his size I was told nothing. Not great customer service
8 augusti 2021
Svar från Scruffs Workwear
Hi, I am sorry to hear you have had this issue. This is currently something our team are looking into to avoid this happening again. Again we apologise for this and if you need any further support please contact us at - support@scruffs.com :)
Good service and great products
7 augusti 2021
Svar från Scruffs Workwear
Hi Ian, I'm glad to hear you are happy with your items and we hope you continue to shop with us again in the future :)
Didn’t receive product and only found…
Didn’t receive product and only found out order had been cancelled after waiting past delivery date and chasing delayed order.
5 augusti 2021
Svar från Scruffs Workwear
Hi Tom, we are sorry to hear you had this issue with receiving your order. I can see you contacted our support team and were informed of having no stock and that a refund had been processed for you. Again we apologise for this and if you need any further support please contact us at - support@scruffs.com :)
Great service
4 augusti 2021
Svar från Scruffs Workwear
Hi Ashley, thank you for your feedback! We hope you continue will shop with us again in the future :)
Terrible
Terrible. Nearly a month to wait on a order to be told it’s lost in transit and a refund would be issued in 5 days. Never ordering via scruffs again
4 augusti 2021
Svar från Scruffs Workwear
We apologise for hearing you had this issue and for any inconvenience this may have caused you. Again we apologise for this and if you need any further support please contact us at - support@scruffs.com :)
Currently brought first and last ever item
Currently brought first and last ever pair of scruffs shorts.
Very poor fit unless you have no genitals and twigs as legs you also want to be happy with your bum crack on show.
Fit about right on the waist but the moment you move to bend they reveal your bum crack. Cant put anything in pockets as to tight a fit so even a small amount not coins dig into you. when seated your genitals are squeezed up into your stomach and the top side of your legs have the blood circulation cut off.
4 augusti 2021
Omdöme utan inbjudan
Svar från Scruffs Workwear
Thank you for your feedback. I will send this over to our products team to look into so that we can make these changes to avoid these issues in the future. We apologise for this and if you need any further support please contact us at - support@scruffs.com :)
Took my order then cancelled order…
Took my order then cancelled order because not in stock
2 augusti 2021
Svar från Scruffs Workwear
Hi, I am sorry to hear you have had this issue. This is currently something our team are looking into to avoid this happening again. Again we apologise for this and if you need any further support please contact us at - support@scruffs.com :)
Svar från Scruffs Workwear
Hi Keith, I am sorry to hear you have had this issue. this is currently something our team are looking into to avoid this happening again. Again we apologise for this and if you need any further support please contact us at - support@scruffs.com :)
Great quality but sizing is a bit off
The trousers were a bit bigger than the tag but the company was happy for me to change them.
31 juli 2021
Svar från Scruffs Workwear
Hi Louise, we are sorry to hear you have had this issue with the trousers. As this is due to a fault in the trousers you are able to return these to us. You can contact us at - support@scruffs.com :)
Svar från Scruffs Workwear
We are sorry to hear you have had a delay in receiving your order. I can see you contacted our support team and given a tracking number for this. Again we apologise for this and if you need any further support please contact us at - support@scruffs.com :)
Great tshirts for work very comfortable…
Great tshirts for work very comfortable great price 👍
28 juli 2021
Svar från Scruffs Workwear
Hi Jaysen, it is great to hear you like our tops! We hope you continue will shop with us again in the future :)
Ordered 3 items only one came
Ordered 3 items only one came
Had to chase up
Have agreed to wait for delayed items
and look forward recieving them in due course
27 juli 2021
Svar från Scruffs Workwear
Hi David, we apologise that you have come across this issue. I can see you made contact with our support team and that a delay on your items but you have agreed to wait for these. Again we apologise for this and if you need any further support please contact us at - support@scruffs.com :)
Quality workwear
Bought a few items in the summer Sale - all good quality gear. I think I’ll have to buy some more.
26 juli 2021
Svar från Scruffs Workwear
It is great to hear you like our summer sale and our products! We hope you continue will shop with us again in the future :)
Excellent quality
Got the safety glasses and work cap.
I would highly recommend both of these products they are quality items
26 juli 2021
Svar från Scruffs Workwear
Hi Phillip, we are glad to hear you like our products and that you recommend them! We hope you continue will shop with us again in the future :)
Svar från Scruffs Workwear
Hi Elliot, that's great to hear you have such positive feedback! We hope you continue will shop with us again in the future :)
Svar från Scruffs Workwear
Hi John, we are glad to hear you like out products! We hope you continue will shop with us again in the future :)
Zero customer service and with the…
Zero customer service and with the official website advertising products that are obsolete it makes for a frustrating experience.
Without asking they also sent out goods where the postage was x2 the value of the goods!
25 juli 2021
Svar från Scruffs Workwear
Hi Kevin, we apologise that you have had this issue. I will raise this with our products team to ensure only current and available items are displayed on our website. If you need any further support you can contact us through - support@scruffs.com :)
I not received completed order
I not received completed order, 1 parcel went to wrong address. Tried ringing customer services about outstanding order been on hold for 15 minutes,55 minutes, 23 minutes and still not been sorted. Sending emails without personal reply.
25 juli 2021
Svar från Scruffs Workwear
Hi Tim, I apologise that this has happened and for any inconvenience this may have caused. I have see that you have made contact with our support team and that a refund has been raised for you. Again we apologise for this and if you need any further support please contact us at - support@scruffs.com :)
The item was supposed to arrive weeks…
The item was supposed to arrive weeks ago but didn’t i still don’t have it lol i had trouble receiving emails from scruffs so I contacted them to tell them i never received order confirmation and they couldn’t find my order i have bad feet and desperately needed new work boots should have just gone to amazon useless company
25 juli 2021
Svar från Scruffs Workwear
I am sorry to hear that you have not received your order and we apologise for any inconvenience this may have caused you. I can see contact has been made and that you were made aware there was a delay on these. I can see Florence has emailed you this morning asking whether you would like to receive a refund for this one. If you email her back we can get this resolved for you :)
Excellent service & product
24 juli 2021
Svar från Scruffs Workwear
Hi Colin, we are glad to hear you like our products and that you received excellent service! We hope you continue will shop with us again in the future :)
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.