Platinum Healthcare S.L. Omdömen 46

Great customer service, I was very stressed because my visa appointment is soon but thanks to Ioana, everything went smoothly. She constantly answered the phone and made sure the process was easy and stress free and even made modifications on the spot when I realized I had made a mistake with the dates.

excellent coordination from the team, very professional and fast, thank you for all the support. especial thanks to Ioana Fulga for her follow up to make sure i have all required doc ready.

Todo iba bien hasta que necesitas un pediatra para tu hijo. Pero hace poco, mi hijo tuvo un problema en los ojos. Fuimos a urgencias y nos recomendaron ir al oftalmólogo. En ese centro tienen un oftalmólogo infantil y vi que estaba allí porque su consulta estaba cerca, pero en lugar de dedicarle 5 minutos a revisarle el ojo, simplemente lo taparon y nos enviaron a otra clínica (no a Sanitas) al día siguiente. Me parece ridículo, y no cuesta 2000 euros al año por familia. Tenemos un pediatra muy bueno en nuestro centro de salud local, y puedes visitarlo el mismo día si es necesario. La intención de contratar el seguro era poder obtener ayuda para mi hijo rápidamente cuando la necesitara, pero no funciona. No entiendo por qué necesito su seguro ahora.

The service I received has always efficient. Excellent people to deal with, leaving me well informed and consistently satisfied with how they operate.

Agi was well-informed & advised us professionally about Sanitas' offerings
& the best policy suited to our needs

Agi is the best! The responses were quick and thorough! I want Agi as my personal assistant!
🤣

What a service. Second to none. Cannot fault the service received from Sanitas from customer service particularly Diana Bivol and Ann Windsor. Both have been incredibly helpful, supportive, knowledgable and show excellent customer service skills. They always reply promptly and assist quickly. Sanitas has and continues to provide a comprehensive service at competitive price range with a wide range of clinicians available across all fields. The app is constantly being reviewed and updated to offer more accessible services and my husband and I highly recommend this provider to all who require expat health insurance. We have been with Sanitas coming up to 3 years and wouldn't use another provider!

I contacted the company and requested a quote.

I was conducting research for both myself and a business client that was considering using Santias Expat for their workforce.

We had some concerns that this company didn't take data protection seriously. This unfortunately turned out to be true.

They request a lot of sensitive medical data over "Jotform" which is based in the US. As a result data is being transferred outside the EU which is a GPDR breach.

Non-clinical staff also gain access medical data and their data protection policy is empty.

I also some other simple data protection questions. Rather than discover the answer, or investigate to discover the answer the "director" of Santias Expat decided to retaliate.

We've decided to enforce our values and take action against retaliation.
This aligned with our worries.

Sanitas does not cover for basic fertility tests like AMH. DKV Seguros is much better- they cover for everything (including AMH) 100%. I recommend going with DKV instead, coverage is much better.

What made the experience great was the customer service by Iona. She was very patient and helpful.

Ann & Diana were brilliant in helping & supporting me & the service and speed in making decisions when I needed medical care was excellent. I would recommend Sanitas to anyone looking for world clsss health insurance

I moved to Spain as a US citizen and needed health insurance for residency. The quoting process was fast and easy. The phone app is kind of difficult to set up, but works great once it's running. Everything in the phone app is in English and intuitive. I made mistakes with my residency paperwork and kept having to get new forms from Sanitis. My broker Diana Bivol was exceptional with communication and assistance. So much that I made this review.

I had to do some changes to my policy and Ann Windsor was so helpful, I was back and forth but she helped me every step of the way. Thank you Ann for your patience.

Living on the Costa del Sol for almost six years, the one thing I've never had to be concerned with --even during Covid-- is health care. Sanitas has been present for every health challenge, most of which, thankfully, have been minor.
I highly recommend Sanitas.

hi! i just want to ask about my sanitas health insurance , 9 months of remittance,is it possible that i want to stop my policy because, im going back to philippines. is it possible that i have refund ?

I had the pleasure to speak with Diana Bivol and she is amazing! She responded to my queries and processed my documents so quickly. Would recommend her to my friends and family planning to acquire medical insurance through Sanitas.

Totally delighted with our Sanitas service! We couldn't ask for a better medical provider, with a very responsive and professional team to guide us.

Highly recommended for any and all expats -- thank you!

As someone who is extremely proactive about my my health, I tend to have many medical situations arise. Navigating new doctors in a new place can be very stressful and often futile at times. In my entire life of having health insurance, I've never received this level of personal attention and care before. Honestly, it's unequaled. Diana Bivol and Ann Windsor are exceptional, attentive, caring, invested and more. I could not be more grateful.