Sanctuary Omdömen 

Reported problem sorted out...
Repair actioned on time...
Very good job done...
Very Pleasant and professional person carrying out the repair
Called (kevin)😀
No personal information will be given by me...but the repair was done by your local employ
(kevin from s.o.t.) onTuesday
2/12/25

Told plasterers coming today took day off without pay,they cancel on same day,and now cant come untill febuary.Soon be in touch if i cancel my direct debit,swan wasnt great,but these lot are an absolute shambles.And there answer oh we cant do anything.

I was told I was getting a camera for my safety and Alison could not be bothered replying after promising me a move by Debbie and Kirsty this is the worst housing had no lights in the block for weeks flat covered in mold and damp just get ignored by them

Honestly I can't believe that how sanctuary housing works but mentally Im disturb. Since I signed up contract and what the housing office promised was all fake. I have to keep chasing them every week. They come to do fence after 8month and still didn't finish but no follow up even I emailed the evidence that isn't fixed, no answer than I have to do pay from my pocket to fix privately. Kitchen cabinet they did it uneven one small one big , small handle and big handle . Window replacement which is supposed to do soon as I moved but still chasing for last 18months still calling everyone week and they keep telling me someone will call me but nothing. They told me that will replace main door for fire door which will have proper 3point lock system but person who came he just changed with small lock and that's all so my father had to put extra lock. Again I have to put money from my pocket. They're supposed to come and finish up with rest of the job but still chasing. I have also complained about parking situation and email the evidence that people blocking garden door and parking on entrance blocking my own driveway too but no action been taken. I try to get parking permit but have no joy and I'm mentally very disturbed and my physical health also not good I am about to have my operation soon as and I'm single mum of 3kids so it's really affecting me. I'm paying rent but looks like sanctuary only want rent and ignore the problem of tenants with repairs and all the issues and we can't able to enjoy our home . So many problems I have face with this new house and we have become victims my neighbor is not good he pushed my kids and me as he's always drunk and he didn't wanted me to even fix my fence and works who came from sanctuary started listening to him and started telling me I have mental issues instead of fixing the fence so really I want you to say is please re trained your workers and please respect the tanent and you can't leave without fixing the problem and sign of as finished. Someone should come to inspect after each job gets done to get bottom of the problem. Sanctuary have been westing my time and my kids as they have to miss the school when they make appointments and no one comes or says have no time today so have to reschedule but again same and I get latter from school if it's continue than I have to pay fine for not sending kids to school.. please be respectful and sort out issues which I already reported by phone and email many times as single parent I've reach out many times in last 18months but my health is getting worse and my hands are full. I do pay my rent on time every month so please do your job .

Did my job on time and was very good with information i needed i got the job done very quickly they did not mess about they did what they needed to do to get the job done as soon as possible i give them 10 out of 10 they don't need to be abused so don't do it they have a job to do so let them do it thank you

This company really need to be inspected for a very serious lack of services. I needed to cancel an appt for 28/11/2025 and have, so far spent over 4 hours on the phone, being redirected to different phone numbers and never getting through. No longer do they tell you what number you are in the queue, just saying you will be connected shortly. 4 hours of my valuable time. Then I tried to get onto website and it is so complicated. It has a section to 'cancel' an appointment but once you get to relevant section, there is no place to cancel. Unreal Sanctuary, you should be ashamed of yourselves. The website is 'not' user friendly and is not fit for purpose. I am writing this on behalf of one of your tenants, who has really suffered over the last 3 years with so many things. The help he has had, has been 'minimal' to say the least. No one listens, management, staff, etc. They have degrees in 'gaslighting'. True experts. Get a conscience Sanctuary and cease ruining tenant's lives. This company needs urgent changes.

It’s been 7 days of this weather, and I have been living without water or heating. Despite paying my service charge, no one seems to care or bother to provide an answer.

Very dissatisfied with sanctuary, waited 6 weeks for a repair for a leaking toilet the only one in the house. After numerous phone calls to sanctuary guy turned up after a Saturday text saying they will be there Monday morning at 9am so I had to take an unpaid day off work as no notice he only had an hour to do the job which he said would take to long so used mastic to bodge up the leak and told me to get a surveyor out as to much damage had been done as it had been leaking for so long .

My experience was good and the engineer was very knowledgeable and helpful to throughout he’s visit to

Not good housing association properties full of damp and poor conditions

I rung up about a leak in the communal hallway on Friday that we have to pay service charges for! Was told sombody would come out on Monday I rang up today as nobody has been out! They told me no repair has been logged! What a surprise! I had the call on record! Very poor service! This leak has been going on for well over a year! Yet sanctuary still take service charges! They are cheeky! And they don’t care aslong as they are getting rent and service charges! There all liars say anything to get you if the phone but nothing ever happens! Mr Craig Jon moule needs sacking he’s not doing a very good job at looking after his homes that people trust him and his so called charity housing to look after!

I have been without gas central heating since the 28th October & I called Sanctuary and they sent out an engineer on the 3rd of November only to to be told it needed parts and that will take 5 days to get the parts and it is now the 17th of November & I still have not heard from them.
The worst social landlord in the UK.

This is the worse company I have ever met when it comes to repairs to their property. It takes them months to get someone out in the first place, then they have a look and say oh I have to fill in a report for this as it’s a bigger job than they told me. So we wait for the next person to come out again have a look and again say I have to report this. In the meantime we still have the problem going on and nothing is getting done to solve it, you just hope we get fed up complaining about it that we call you again so you don’t have to fix it. Get off your arses and get the complaints fixed and stop messing about. This particular problem has been going on for over a year now. It all started with a botched replacement of the bath taps with a “New” pipe also being fitted when the taps were changed. The”New” pipe which is for the hot water was NOT a New pipe but a “used” one from a previous job somewhere else and that was stated by one of their own people who came out to sort it out once the pipe actually burst and we had hot water running down the walls in the room below, along the ceiling and into our LED light unit in that room which then blew that and the circuit board and we had to have them send out an electrician to make the wiring safe and remove the light. We were also told by them as we have LED light all over our house that they would replace the light unit “like for like”. This was told to us on three separate occasions that we would get “like for like” but when they eventually turned up to fit the light it was not “like for like” at all but a standard bulb fitting with one bulb and not the three cluster LED like they said. I have mobility issues and I said could we have the bath removed now as this problem has been going on for so long and the get rid of the issue which is still happening to this day a shower unit would solve the problem. Now the mould is setting in the room below the bathroom and has been treated by one of their guys and also an outside contractor but still it’s growing. Now they want to come and remove the tiles in the bathroom which is fine but the walls are soaking wet, they allowed the guy just 45 mins to do the job and when he saw the job and the bulge in the ceiling below the bathroom as it’s still getting wet every time we have a shower he was shocked and how have they left it to get to be like this. I can’t do all this work in 45 mins the tiles need to come off and the walls allowed to dry out then replace all the tiles in the bathroom and then seek the leak and fix that and then repair the ceiling and walls in the room below. That all makes sense to me but not to Sanctuary, they can’t grasp that idea at all, they just look for a quick fix and scarper then deal with the next call about the same problem when it happens. Our shower unit is replaced every 12 months or so as it’s not big enough to coup with the use it gets in our house, we have said about putting in a heavier duty shower but again they only do “like for like” when it suits them. Just a complete waste of space, be a few days late on paying your rent though and you start getting the snotty letters and how you should be in advance of your rent not arrears. Be in front of your repairs needed then and not quick fix and scarper.Morons!!

I am not very happy with sanctuary housing you're wasting your time if you want your house repaired it's been ongoing for the repair to the gutter overgrown weed which is getting into the brickwork and into a structure of the house reported lots of times that's why they deserve one star they give you a date when they come out and then never turn up ever

Very good job

I didn’t like the fact that I had to take a day off work and waited all day I was not given a time as to when to expect them and when he came he spent less than 5 minutes he said the problem was not in my flat but maybe the drain system outside I will just wait to see if I notice a difference

🚩 I have finally found a word that's fitting for the description of Sanctury Mental Health Supported Housing Care Home, and the staff,
It's
Satan.

If I could I give Zero stars as yet again have to listen to the bull of excuse being made! Second time they’ve come to do sink and arrive with no sink gone to fetch the said ordered sink only to apparently be in the back of another operatives van who no longer works for skanctuary ( not Miss spelt) as he had picked it up two days after ordering!! Strange as was told it would take 3 weeks to come? Having dismantled kitchen cupboard operative can’t come back for an hour as he’s on an emergency job to put it back !!! The association is an absolute joke lying scum!!!! Can’t come back for another 4 weeks!!!

Racist against white British people.

Just like the police, they engage in two tier policing and two tier justice and ignore harassment and antisocial behaviour against white British people.

Needed new, more up to date thermostat replacing, for gas boiler, I suggest you ask, for Michael to do anything, to do with, you're heating, lovely man, very friendly explained everything he, was doing, should, employ more like him.