Sanctuary Omdömen 

This housing group are definitely living up by their name for poor living standards for tenants. I’m a new tenant for this group and I’ve not been able to move in yet due to the inadequate housing conditions. I felt pressured to sign the tenancy contract and after making MANY complaints with regards to repairs and complaints regarding the housing officer, the Association is not taking responsibility for the wrong doing’s and are in fact telling lies about the communication they gave me, all to cover their own backs for doing an extremely terrible job. The maintenance team have not clue to what they are doing and most of the work is a bodge job and should be on the tv programme, Rouge Traders! After a month and a half I’m still not living in the property and trying to sort out all the issues and make a rotten flat, clean and livable. This is not social care by any standards, very poor indeed. Should be ashamed of themselves but as long as they have money in their own pocket, what do they care……

I like living at sanctuary we get issues but they end up being solved I definitely encourage someone who wants to live somewhere in a an environment with potential to use Sanctuary or even buy a property from them like I aspire to. 5 star for sure my experience has been really positive. Bath not shower but I got used to that...

I’ve had no use of my bathroom for six weeks . The sump pipe is blocked so is my toilet , sink and bath , so can’t use shower either . I have excrement coming up into my bath and also coming through my kitchen ceiling it’s absolutely disgusting . There maintenance team are supposedly multi tasked I beg to differ . They have been out 3 times to unblock but to no avail . Should have sent plumber not a plaster .

No heating. Phoned as an emergency. Office staff booked it via non emergency. Have to wait 4 days for a call out, when it should have been same day. Now sitting here with a hot water bottle and blanket to keep warm. House is freezing cold, but their offices are lovely and warm. Is this what we pay rent for? No services, no repairs. Put in a complaint, which will take longer to reply than the call out in 4 days time. Thats if they can be bothered to reply. Not happened yet. Been a tenant for over 30 years. Nothing but stress over relentless repairs not being carried out. Appointments not met as nobody turns up on the day.!!!!

I reported the trace leak in june 2025. I reportad again in septembre 2025. You sent me a text last Sunday (31/01/2026). Appointment 3 days later (allí day). Very difficult to contact you for re-arrange (my daughter was in the hospital) and it's not.possible Contact with you and i need to let alone to my daughter in the hospital. The engienner just took some pictures.
Now you are texting to me and telli g me that it's fixed....everything bad.
Regards
María mercedes lopez. 45 st annes flats. Chester

My experience is probably as bad as everyone else’s experience, the delay to even get to someone on the phone is something I have never dealt with before minimum half hour to 40 minutes to get through to someone. The next thing is the timeframe option, they don’t give us a timeframe of when jobs can get done and on the day of the repair persons arrival we have to be at the property from 8-6 for a working man who works mon-Friday it is very difficult and I often have to go to work extremely late so that I can get someone to come in to fix something. The next thing they need to fix is their attitude on the phone, a person called Clare has been very rude and inpatient on the phone with my ongoing issue about a flush that hasn’t been fixed at my flat for nearly a month and Clare gave me a very bad experience over the phone. Speaking on the flush situation I have been on the phone constantly speaking to sanctuary calls assistants and asking them how long till my toilet flush as well as my leak in my water tank store cupboard is going to get repaired. It’s nearly been a month to escalate this to further progress from sanctuary and today on the 5th of February I’m getting told by their contractors gilmartins that they will come and repair it on the 5th of March. THATS ANOTHER WHOLE MONTH WITHOUT A FLUSH WORKING. This is atrocious.

I have lived in one of their properties since the 6th of August 2025 I have had no hot water and no washing facilities whatsoever. The shower and the boiler are both broken.
Today is the 5th February 2026 and still they haven't fixed them. They should be ashamed of themselves, but clearly, they're not...
The property is, Whitefield Court, Mayland Green, Mayland, in Essex. CM3.
I have made two complaints and both complaints were upheld. I was awarded £200 as a goodwill gesture for the first complaint, and a further £200 as a good will gesture for the second complaint, so, as of today it has cost them £400. You can buy a bar shower for under £150. I have even involved the local MP, Sir John Whitingdale. Even he was initially ignored by sanctuary, they did finally answer him when he got in touch with them a second time, informing them that they were in breech of the law, it is a legal requirement of theirs to make sure each resident has hot water. They told him that it would be made top priority... this was two months ago. If you get offered a property by this company... avoid it like the plague.
The whole management structure is appalling.

Thank you akatherine. This lady helped me, above and beyond & customer services . All the people from hull are amazing

The repair to my driveway has not been finished, as we have no drainage for water to flow away.

Guttering at front of the building has been defective for the past three years and inspire of several complaints, nothing has been done. The door on the First floor from the Landing to the balcony next to Flat 14 is constantly banging loudly yet in spite of reporting it before Christmas, nothing has been done. This is Tangmere Coury, Dudley Road M16 8DF.

Awful company. Don’t care about their tenants. I live on a street where they have Biffa coming to collect bins at 7am with the drivers smashing around and the van blasting out “vehicle reversing” at full blast. I get home from work at 5am and can never get back to sleep after their visit. I get 2 hrs sleep every Monday. I’ve complained and they refuse to change the time. Next week I might have to do something myself.

Sanctuary are nothing but Thugs with authority.

I've been chasing a communal repair since the Mid October - we have no lighting on the stairway or the 2nd floor hallway. Massive H&S concern which the H&S Executives agree with - however Sanctuary do not agree.

Bare in mind, i have fell down the stairs that are in complete darkness, servery injured myself and my child i was carrying at this time.

I've called at least 15 times, escalated it to the complaints team - who never reply within the 10 days they state.

They take money off you for Maintenance - but don't carry out any kind of maintenance.

They offer you what can only be received as bribe money of £100 to try to stop you complaining, but will go round in circles with you with giving you a date of completion for the works or even a start date.

I've also had issues with my water dating back to the day I moved in - which just trickles out - my bath is only small - but takes an hour and a half to fill - but its satisfactory water pressure. (I cant run a bath and wash up or make a glass of cold water at the same time - again this is completely acceptable.)

If you have the opportunity to live in a sanctuary home, DECLINE. They are fast on the phone if they want something from you, but they let you live in unsafe conditions for months with no care and very little response.

Choose life and buy your own home or die in total misery endlessly suffering in Anti Social noise nuisance mob slum Housing like Sanctuary H etc where you become a victim of rent slavery and do not exist.

Faulty boiler & No supply of hot water since June 2025.
My experience with Sanctuary Housing in Tottenham has been deeply concerning and reflects systemic failures in managing repairs, addressing safeguarding risks, and ensuring fair and equal treatment of tenants.

Chronic Disrepair and Unsafe Living Conditions.

Repeated reports of disrepair have been met with unacceptable delays or no action at all. Essential repairs are routinely deprioritised, leaving tenants to live for extended periods in conditions that are unsafe, undignified, and detrimental to health and wellbeing. Despite clear obligations as a social housing provider, Sanctuary Housing has failed to act promptly or effectively to resolve serious maintenance issues.

There is a clear and troubling pattern of inequality in how tenants are treated. Concerns raised by some residents appear to be ignored or minimised, while others receive faster responses and better outcomes. This inconsistent service delivery gives the strong impression of discriminatory practice, where tenants who challenge poor standards or advocate for their rights are marginalised rather than supported.

Safeguarding Concerns Ignored.
Most alarming is the lack of urgency when safeguarding concerns are raised. Issues that pose risks to physical and mental wellbeing are not treated with the seriousness they demand. Communication is poor, accountability is lacking, and there is little evidence of a tenant-centred approach that prioritises safety, vulnerability, or duty of care.
Overall, Sanctuary Housing’s management in Tottenham demonstrates a failure to uphold basic housing standards, equality, and safeguarding responsibilities. The ongoing neglect, dismissive responses, and absence of meaningful resolution are unacceptable for a provider entrusted with social housing.
I would strongly advise caution to anyone dealing with Sanctuary Housing and urge relevant authorities to scrutinise their handling of disrepair, discrimination, and safeguarding matters in this area.

One star is being very generous!!! I've now waited 5 years for a repair to my kitchen window. The glass was blown and full of condensation when 8 moved in just over 5 and a half years ago. Their contractors botched it by drilling holes in the glass then squirting a liquid in to get rid of the condensation...........only thing is they didn't bother to fill the holes! I then had a collection of dead spiders bugs and bees cob webs moss and big dribble marks in-between the 2 panels of glass. Environmental health and sanctuary's own surveyors picked up on this and the same contractor came out squirted more stuff in the panels of glass and then filled the holes. The liquid was supposed to dissolve the dead insects and cobwebs inside but it didn't. Now the staining in between the 2 panels looks like the window has never been cleaned. The housing officer requested this be done asap. The same contractor came out again with 2 guys this time to measure up for glass after asking who the heck did this to the window......! The measurements were taken and I was told within 2 weeks they'd be out to replace the glass. This was well over 2 and a bit years ago and it still hasn't been done! Sanctuary came back out to measure up for glass as there are no records of their contractors ordering glass ( not sure why they employ such clowns as contractors who get paid for doing nothing) I was told again 2 weeks and the glass would be in.....this was October last year, it's now approaching the end of January and still no repair even though I questioned why it still hasn't been done last December. Sanctuary housing areca joke. They expect you to pay your rent on time yet they are reluctant to do any maintenance which costs them more money in the long run. My advice to anyone thinking of moving to a sanctuary property is just don't!!!

Firstly why do I need to put 1🌟 when sanctuary Scotland deserves no stars? I have been with sanctuary for 24 years, when it was sanctuary Cumbernauld they did repairs then changed to sanctuary Scotland & it’s been a joke ever since . I am severely disabled & have several severe lung conditions my walk in cupboard has very severe dampness which has put me In hospital 4 times last year & my symptoms just get worse, I have been waiting over 2 years for them to do repair I’ve had housing manager out last year who promised she would follow up ever Repair which hasn’t been done. My bathroom floor moves I need a new wet room the company who they contracted came measured floor & again nothing has been done it leaks into my kitchen next to sockets with cracks on wall next to it, my kitchen ceiling was bevelled ready to come down they put a massive board up to to it falling down which water is obviously running else where very dangerous, my doors are falling off hinges with handles coming off doors there is holes all round handles as they have been moved that many times I’ve had to take handles off my sons room as he’s scared he will get locked in if handle comes off , my daughters room is same handle held on with one screw , my kitchen cupboards are a mess Need new kitchen hahaha what chance do I have my occupational therapist said house is not safe for me and has wrote a supporting letter if I want to put in for a move Honestly I’m not fit enough to move house . Overall its discusting that they can treat people this way and get away with it they should get a fine for way they treat people I bet their houses aren’t like ours .

I have a leak in kitchen sink Sanctuary came out 16/01/2026. Nothing done just a lot of excuses so sink still leaking

First guy who came to repair radiator said would be big job it was 3.45 I am suspecting it was nearly home time for him! Second guy who attended 16/1 repaired it in 5 minutes and was very efficient pity others didn’t treat tenants better my drain is blocked and overflowing since 13/1 and nobody gives a toss I am 71 and vulnerable .

Sanctuary is brilliant on repair every time they come to my bungalow everything is done perfect I am a very happy tenant and I love it😁

the worst company to have as your landord, i put in a repair request over a year and half ago and still no response, i put a complaint in about it and won and still no repairs, nearly 2 years ago now and still no response to my repairs, i have put in counless repair requests but i just get ignored, im a vulnerable person who needs help but they will not give me any, they should be ashamed and shut down. i am reporting them to the housing ombudsman.