Samtronic Omdömen 

160
•
TrustScore 4.5 av 5

4,4

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I’m from the U.K.i received my 15inch Samtronic arcade machine about 2 weeks ago.Their product is absolutely brilliant.it really feels like playing an arcade.not only the arcade is brilliant so is the... Se mer

Betygsatt 4 av 5 stjärnor

Prompt delivery. The product arrived in fine condition. It's very much fun to play and well built, although the user interface is rather cumbersome and the battery life is much lower than advertised.... Se mer

Betygsatt 5 av 5 stjärnor

I have searched for years looking for tech that has all the arcade games I spent tons of money on as a child, teenager and adult. This has them all except one (Enduro the car racing game). The unit is... Se mer

Betygsatt 5 av 5 stjärnor

Arrived on time everything advertised was in the box neatly packed safe packaging.System was fully charged great for right out the box play and,you could easily just plug in the adapter anyway.Games p... Se mer


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

160 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 28 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

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4,4

Alla omdömen

(160)

81 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

I’m from the U.K.i received my 15inch…

I’m from the U.K.i received my 15inch Samtronic arcade machine about 2 weeks ago.Their product is absolutely brilliant.it really feels like playing an arcade.not only the arcade is brilliant so is their top notch customer service.top customer service goes a long way in selling products and they definitely know that.i message them and u get answered back very quickly.like i just said im from the U.K and they from H.K. 8 hours difference.i can’t fault them. Thank u

8 oktober 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

After searching for a retro game device…

After searching for a retro game device that will meet or exceed all of my wishes I found the Samtronic 19" Two Player system. Amazing build quality, incredible 19" screen, great joystick and buttons. And 5000 classic arcade games. I am so pleased with my Samtronic.

16 oktober 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

The Scrren Was Frozen Out of the Box

The screen locked up from the moment I turned it on. I have carefully packaged it up. When I contacted customer service, I was asked to video the machine not working and they can talk me thru a repair. I am not IT. I also know when a product is defective. I just want my money back.

10 oktober 2026
Omdöme utan inbjudan
Logotyp för Samtronic

Svar från Samtronic

Dear Tim,

We’re very sorry for the frustration and disappointment you experienced, especially as the console displayed a frozen screen when you first powered it on.

We would like to clarify that we have never intended to require you to repair the console yourself, nor have we refused your request for a refund.

When you first contacted us, we asked for a short video showing the frozen screen simply because we wanted to understand exactly what had happened to the unit. This is part of our normal after-sales process when a product is reported as faulty and does not require any technical knowledge or troubleshooting on your part.

Our consoles are tested before shipment to confirm that they are operating properly. However, because the console travels a long distance before reaching the customer, packages can occasionally experience impacts, drops, or rough handling during transit. In some cases, this may cause an internal component to become loose or damaged, even if the unit was functioning normally before shipment. Without seeing the condition of the console, however, we cannot determine whether this is what happened in your case. This is one of the reasons we requested a short video—we genuinely want to understand what went wrong.

After we did not receive the video, we contacted you again because we wanted to resolve the issue. When you later informed us that you had already packed the console and intended to return it, we offered an even simpler resolution: if you could provide a short video confirming the issue, we would arrange a full refund without requiring you to return the console at all. You could keep the unit and avoid the inconvenience and expense of return shipping.

We completely respect your decision to request a refund, and we are prepared to provide one. Our request for the video is not intended to prevent or delay your refund. We simply want to understand the cause of the problem so that we can investigate it properly and take steps to prevent similar issues in the future.

We sincerely apologize that our earlier communication may have given you a different impression. We remain ready to resolve this matter with you and hope you will give us the opportunity to do so.

Kind regards,
SamTronic Customer Service Team

Betygsatt 1 av 5 stjärnor

Device is overpriced and you will get…

Device is overpriced and you will get much cheaper from other websites for the same console.

Also their SD card supplied was so bad that it "rusted" within a year and they made me spend $50 shipping a replacement. They claimed all $50 was spent on shipping which is ridiculous.

Stay away.

6 augusti 2026
Omdöme utan inbjudan
Logotyp för Samtronic

Svar från Samtronic

Hello Gary,

We’re sorry to hear about your experience and we take feedback like this seriously.

We would very much like to look into your case and understand what happened. However, after checking our recent customer records, we have not been able to locate an order under the name “Gary Langford,” nor have we found a recent case matching the $50 charge you mentioned for an SD card replacement.

We certainly do not want to dismiss your experience, and there may be additional information we are currently missing. If you purchased a SamTronic product, could you please contact our customer service team with your order number, the email address used for the purchase, or any other purchase details? We will be happy to investigate the matter and review the SD card issue and the charge you mentioned.

Our goal is not to argue with you, but to make sure we have the opportunity to properly understand what happened and, if this was indeed a SamTronic purchase, do our best to resolve the issue.

Please feel free to contact us directly at info@samtronic.co. We sincerely hope we can clarify this matter with you.

Betygsatt 1 av 5 stjärnor

From the beginning, the whole experience…

From the beginning the whole experience was just infuriating. upon receipt of the system I open the package and followed the directions on using the system, the unit only had power but no video then on my second attempt the unit had no power on either battery or AC so I reached out to your customer support only to be told "I have to open the LCD Panel and check the cable" I did this reluctantly and found the no issues, I was then told to open the unit completely and check the cables again while video taping my progress. I am a disabled U.S.Vet with cancer and I don't have the time to do all of this troubleshooting, just replace the unit or refund my money including the warranty that was purchased for just this situation.

14 oktober 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Retro Bliss

I have searched for years looking for tech that has all the arcade games I spent tons of money on as a child, teenager and adult. This has them all except one (Enduro the car racing game). The unit is well made and came within a few days of ordering. It has had many hours of use. I would recommend it to any retro game lover. Some driving and shooting games are hard to play as the arcade version had a steering wheel or gun as the main control. However, overall, value for money, a big thank you to the developers!

11 oktober 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Satisfied overall!

Prompt delivery. The product arrived in fine condition. It's very much fun to play and well built, although the user interface is rather cumbersome and the battery life is much lower than advertised. Still, it provides a very enjoyable and nostalgic arcade experience.

10 oktober 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great product and build quality

Great product and build quality. I was even surprised how well the X-box like controller operated. I did have a couple of questions on the secondary buttons which they promptly answered. I found one game I can’t figure out how to launch but hopefully that gets fixed at some point.

28 september 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Love it

It is such a well made unit. Lots of fun classic games, could use more variety but I don’t mind as this thing is built for arcade games. Great screen, everything looks good. It’s like having a portable arcade. The controller works right out of the box. The sound can go very loud. So far I love this thing and am glad I went with it over a random Pandora’s box with screen. I really love the 4:3 screen, it rocks. Now I want to get the 2 player version.

21 september 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Good

Good, clean, old fashion fun.
Made some popcorn, filled up a slurpy, got me some quarters to jingle and played Pacman till dawn.
Love it.

Would love to see KaBoom in an update.

3 september 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Super fun

Super fun, shipped quickly to California. Four stars because I can't figure out how to adjust the screen brightness. Will happily change to five stars if someone can show me how to dim the brightness.

16 september 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I got my moneys worth!

Arrived on time everything advertised was in the box neatly packed safe packaging.System was fully charged great for right out the box play and,you could easily just plug in the adapter anyway.Games play great only issue as of now is I don’t see a way to make a favorites list only recently played.Purchased the 5K games machine I would overall recommend the system just pick however many games you’d like for your budget.

15 september 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Retro memories with a smile.

I was hesitant at first as there are many items like this on the market. After reading and watching many reviews on YouTube I decided to dive in and buy one. Unfortunately the first one I ordered got damaged in transit. I contacted their customer services and straight away they sent out a replacement. Once I set it up which is extremely easy I was in retro heaven. I had a smile on my face searching for my favourite games as kid and the large library doesn't disappoint. The battery will last between 2-3 hours on a full charge but longer if you don't have the LEDs on. Which for me is ample for a quick gaming session. I look forward to seeing what they come up with next.

9 september 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Great build quality

Great build quality. Emulation itself is pretty good. My only criticism is the lack of options within Pandoras Box DX. Having the ability to add more favorites and more ability to tweak shader options would be great.

12 september 2026
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Ordering and shipping went smoothly

Ordering and shipping went smoothly. The machine came with a manual but I feel like it lacks a lot of information. I wish there was one I could download. But other than that, the machine is great. The battery doesn’t seem to last long but it is easy enough to charge.

13 september 2026
Omdöme utan inbjudan

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