Salera Omdömen 16

Poor customer service from Claudio and unprofessional service fromTissot in Melbourne. I hope Consumer affairs can offer a solution,
Do not shop here!!!

Saleras staff will outright lie to make a sale. Their products are very old stock. Do not buy anything from this store. I had to escalate my complaint to The office if Fair Trading. They continue to just straight out lie.

Do not be a victim of this company-Text book definition of abusing consumer laws-STAY AWAY AT ALL COST. I bought a Tissot watch that had issues so 2 days after I exchanged it with the Citizen CC1075-05E WHICH APPEARS INB THE IMAGE ATTACHED. THE hour AND minute HANDS needs calibration, the store manager tried to fix it but he made me wait for a long time without fixing it. Then he threatened me to call the Police and waved goodbye to me. This is a civil matter and the Police will not be involved in it. His manager or CEO refused to assist.
I have filed for a dispute with the bank and the watch was left in the store together with my refund.
I advise any consumer NOT TTO DO BUSINESS WITH THIS COMPANY.

The VERY WORST experience of my entire life.

A routine sale of a high end Swiss watch turned into a living and ongoing nightmare.

Whilst purchasing the above watch, another jewellery item went "missing".
After many contradictions and inconsistent statements, Salera's referred the matter to the police. They openly accused me of theft !!!!

The police complaint proceeded to court (very embarrassing) after almost a year. On the final day, the magistrate essentially threw out the evidence as inadmissible.

The CCTV evidence from Salera's had been tampered with (edited) and the police still accepted it. Thankfully the magistrate did not.

The Salera's manager and the business as a whole, made terrible remarks about me as a person throughout the whole process and openly labelled me a "problem customer". Most likely because I fought back.

Despite winning in the end, the process of defending my innocence has cost me a great deal of money.

Salera's is certainly a business to avoid at all costs.
If I could give less than a 1 star review, I most certainly would have done so. BE WARNED, what you see, is not what you get.
Salera's will obviously try again to frame another innocent customer after leaving any of their stores.

Belinda, Claudio and Serena at Salera’s CARINDALE were extremely helpful and efficient. They understood my needs and provided excellent service. The atmosphere in the shop was very welcoming.
Thank you all and best wishes for the future.

I recently purchased a watch overseas $2k which got some water in it after a dive. Saleras northland was a authorised repairer so I dropped in fir them to assist with my world wide warranty claim. Advised they would charge $100 for handling as there was nothing in it fir them. Or I could take it direct to supplier and handed me a pre prepared photocopy of address and directions . On arrival I was told that they didn’t deal with the public and that I would need to send it in. Apparently saleras have been told numerous times but won’t gabdlecwarranty claim. Too easy to annoy you to the point you want to go elsewhere. I would not recommend this store or its staff. Stuck up and only helpful when it’s a sale.

Bought a watch from them which had defects, they refused a refund so I had no choice but to send to the watch brand for repair. It took 6 months to come back to me with only more defects. At this point saleras told me to send it back and still refused a refund. The store doesn't want to take any responsibility saying they need approval from a 'director'. This director has never returned my call or spoken to me once. I can see through their strategy of fobbing you off and hoping you let it go. Seriously don't waste your time and go to a more reputable jeweller or watch AD!!!

Avoid Saleras at all costs. Worst customer service imaginable. Purchased a extremely expensive diamond bracelet as gift for wife. Catch faulty and was lost within an hour of first putting it on. Neither the store nor head office wanted to know about it. Legal demands simply ignored. They should not be allowed to operate. Good luck if you buy from them, you will need it if the item is faulty

DO NOT BUY FROM SALERA'S AT ALL!!!

Rude. Arrogant. Unprofessional.

The COST of a quote + repair of a WEDDING BAND - HIGHWAY ROBBERY!

The quality of repair is HORRIBLE & YOU REMOVED THE ENGRAVING WITHOUT COMMUNICATING BEFORE DOING SO. CHARGES RIDICULOUS & ESPECIALLY FOR THE QUALITY OF THE JOB DONE!!!

STAFF at The Glen do not care & treat customers like they are Stupid. REFUSE to print Receipt of PAYMENT REQUIRED FOR REPAIR & THEN COME UP WITH EXCUSES WHY THE ENGRAVING WAS REMOVED.

REPAIR QUALITY IS HORRIBLE - YOU HAVE RUINED MY WEDDING RING!!!!

Calling City Store & being told to "write my complaint" -- well here it is!!! WARNING OTHERS TO STAY AWAY!!

I was told by head office repair would be 2 weeks & they took 2 weeks to get back to me regarding COST OF REPAIR -- THEN OVER A MONTH & WANTED ANOTHER 4-6 WEEKS....

Treating my husband like scum with ZERO RESPECT OR CARE.

*** DO NOT BUY ANYTHING FROM THIS COMPANY!!!! **

My wife bought me an expensive Tissot watch from the Fountain Gate store. It was not working properly, so I returned it as soon as lockdown would allow. It was fixed (after 2 months), then finally returned to me. Then the watch stopped working properly again, only a couple of months later. I returned it again. The team member that took it back saw the fault (Having to pull the pin in & out 7-8 times before it would actually change the date). The team member sent the watch off for repair & I just got told that despite a Saleras employee seeing the fault, they were going to return it to me with the fault because Tissot couldn't find the problem. Nothing like a company refusing to take ownership of a faulty product they sold!!
Store manager Rina said there's nothing they can do, despite acknowledging that the fault was witnessed by the employee within their store & added that Saleras would not help me.
I would not recommend purchasing ANYTHING AT ALL from this store as they take no responsibility at all for the products they sell, regardless of warranty or consumer law. Not worth the effort I now need to invest by navigating a consumer affairs claim just to get a working watch!!

No customer support at all. Just a automotive service that doesn't help. I needed help with going through the checkout and kept coming up with "payment provider error" when all my details were correct. Would not recommend.

I was nervous after outlaying a significant sum for a prestige watch and then finding a collection of quite poor reviews, but I had no cause to be nervous.

I found Salera's staff to be very helpful in establishing that the watch was available, and in the pricing of the watch.

It took a little while to arrive, but it did come from overseas. One small "issue" - an email or two during those almost four weeks would have been nice. But when it came time for delivery, communication and service were fantastic.

The watch arrived together with its manufacturer's certification and I rushed along to my nearest Salera's outlet and the very friendly staff member adjusted the band for me while I waited.

What else can I say - I'm rapt - thank you Salera's, absolutely brilliant

the stone on a $450 ring fell out after 3 months of wearing and we took it back and they wanted us to pay an absurd amount of money to get it fixed even though it was within warranty claiming "it is not a manufacturing flaw but due to the ring changing shape" after a handful of phone and person conversations we managed to come to a more reasonable price but we still had to pay for something that should have been under warranty. dont buy from them unless you want to get scammed

Ongoing poor customer service. Only one staff member knows what customer service.
Took over 6 weeks to get my watch to Sydney and get it back to me in Melbourne but they forgot to call me and let me know it had arrived.

Sold me 18k rose gold Tag Huer and they never told me that It was ran out of warranty and they have changed the batteries after 5 years in their position trying to sell it . Then when I bought the watch 2 years ago the battery stopped and took the watch to them and they just told me the warranty has ran out . I was very angry because why it has ran out when the battery should last for 5 years if it’s brand new and the reason why they have given me three years warranty because they knew that the battery life span is two years from the year and month I bought the watch but they didn’t tell me anything . The watch is cost Aus 4000.00. And when I ask them to quote my watch they told me that it will cost 80.00-160.00. I told them that I have bought Tag huer Aquaracer for 1800.00 at Wallace bishop 2 years before I bought the tag huer from salera and its still working. Still brushing off their hands and unhelpful so I took the watch to minit shop. When minit shop opened the watch,they discovered that the watch has been opened and changed the batteries replacing a cheap energiser one and they told that if Salera do send their watch to Swiss repair shop they always used Renata brand on their watch product. Not only they tampered the repair or replacing batteries they tried to rip me off to replace a new one and sold me an out of warranty watch with a cheap energiser battery. Shame on you..

Terrible service, watch service intake took half an hour, charged for repair quote, and then came back with a ridiculous amount to have it fixed after 4 weeks, half the watch value! Never again.