RSPCA (England and Wales) Omdömen 

On the phone for over 30mins being told I'm first in the queue. Final get to speak to someone and low and behold there's nothing they can do. Given me other people numbers that I have to ring. This is the 2 second time I've rang over an injured wild animal and yet they can't send someone out or do anything. Yet still happy to take millions of people money but can't provide a service. It's a joke

on 2 occasions over the years they have failed me . both issues one was a kitten the other a fledgling crow they refused to come out

We rescued a great tit fledgling from a cat, kept him safe overnight and rang West Hatch RSPCA and Wildlife Centre first thing in the morning. They answered immediately abd asked us to bring him in. The Wildlife reception took a few details and told us that the vet would check him and he would go to a fledgling enclosure and be released when independent. We were invited to check on his progress via email which we did. Two weeks later, he is recovering well from emphacema and feeding and flying well, so will hopefully be released soon. What an amazing organisation this is! So grateful this tiny little bird could be saved. Just brilliant!

Got to march for the RSPCA with so many passionate people, and connecting with the community who support this important cause!

I have called for assistance their response it to take this animal to a vet at my cost!!

Absolutely disgraceful!

I cant believe the RSPCA operate by asking the public to pay vet bills for inured animals..

Called RSPCA as fox cub had head trapped between our concrete fence post showing a great deal of distress. Within two hours, not only did a lovely lady attend, but she was able to release the little fella and check him over for injury before setting him free to rejoin his “mum”. She not only aided our little fox cub but dealt with this upsetting situation in a professional manner. We appreciate there are limited resources to deal with all animal “emergencies” such as this, but we hope our monthly donation will go some way to supporting their invaluable work. Thank you RSPCA.

I got in touch about an ill wild animal and they were able to give me advice as how I could obtain help. Unfortunately, due to the present demand (hot weather and animals suffering because of it) they couldn't help themselves but they put me in touch with someone else who is supporting me in providing treatment for the animal.

Save your money. Do not donate to this charity even if you feel like it's morally wrong.

Because the only morally wrong thing IS this charity.

I held my tongue until I could no longer.
2 situations occurred that has led me to believe that this 'charity' is a BUSINESS and NOT a charity at all.

First things first, what do you see FIRST when you access their website ''DONATE HERE'' - but when you want to look for a contact detail it's like looking at a maze.

Situation 1. Found a stray that looked like it needed urgent care, called up regarding this - in short, they couldn't offer help. Hung up.

Situation 2. 2 neglected cats are found in my neighbourhood. No food, no water, no shelter - all year round (hail, snow, wind and extreme heat). During the heat wave I had no choice but to call for advice, no advice was given, no 'next steps' were given , just an agent telling me that their process is 'private and confidential' .. okay, sure.

If there was a definition of 'corruption' then this charity IS the star of it.

Do not donate here, you'll just be lining corporate pockets because agents are useless, corporate is heartless.

Do not make money our of empathy, what a sick thing to do.

Bare minimum, no empathy, ridiculous system.

If you want to help animals and you live in SE, call Tatty Cats. A lovely lady (her number is the FIRST thing you'll see on her website), independent so her time and space is limited but even then, her efforts outshine whatever this RSPCA can do.

Do animals and yourself a favour, DO NOT donate here. STOP feeding the pockets of some disgusting CEO. Do real charity by looking for the right people who can truly help.

My experience with RSPCA Craven has been one of the most upsetting experiences I've ever had.

After adopting a kitten, I became overwhelmed during the first week and asked for her to be returned while I was in a state of panic and distress. Looking back, what I actually needed was support and reassurance. Instead, arrangements were made for her return almost immediately, without anyone first asking whether I wanted advice, time to think, or help to work through what I was experiencing.

Within less than 24 hours I realised I had made a terrible mistake and repeatedly explained that I had acted in panic and desperately regretted my decision. Despite this, my request wasn't addressed in an appropriate manner.

I was also deeply concerned by how information was handled throughout the process. The branch contacted my mother after I had only authorised contact with her on the day that I sent that original email because I was too distressed to speak myself. My Mother was not aware that I had contacted them on the following two days to try and work something out with them, but they decided to let my Mother know this and discuss contents of my email.

I was then sent detailed updates about prospective adopters of the rest of the litter, including information about where they had travelled from and the progress of their adoption enquiries. The foster carer also sent my mother a text message containing further information about prospective adopters, meaning I now know the names of people adopting kittens and where they live, making them identifiable —information I should have been given.

Throughout the process I felt my concerns were dismissed rather than addressed. Even after submitting a formal complaint, I was eventually informed that they would not respond to any further emails.

As a result of my experience, I have now escalated my concerns to senior executives for independent review. I hope this leads to improvements in the management of that branch and how adopters in emotional distress are supported and how personal information is handled in future.

I fully appreciate that animal welfare must always come first, but adopters also deserve compassion, respectful communication and careful handling of personal information. Unfortunately, that was not my experience, and I cannot recommend this branch based on how my case was handled. This branch do not care for animal welfare in the slightest and just want their money and the kittens gone.

Contacted them for a little bit of help as my dog needed emergency vet and I don’t get paid Friday. They were about as much help as a chocolate fire guard so from now on my monthly donation is cancelled as they are more interested in making public appeals than they are in actually helping

Reporting a 9 week old puppy that is left outside, not sure if they have food or water, temperatures have been really hot, the puppy is constantly crying all different times of day as always outside, RSPCA not interested! adverts on the TV that claim they care! what a joke. Advisor saying can't do anything and asking me to monitor the situation. Absolutely disgusting service. That poor animal.

They should be re named The Royal Society of cruelty to animals. Hateful cruel monsters. The only power they ever had & think mini policemen.
After developing MCASa disease that a fur baby means you are very ill years I tried medication, masks, I tried despite unable to tolerate mast cell inhibitors & feel sick I wasn’t ready to let them go but was so sick we started looking for nice homes. Neither let anyone groom them 5hey were lovable horrors Shiz are stubborn lazy & worm into your heart. We asked for rehoming. The day she came I was strong but then the thing I will not call a woman as it dishonours our species. It looked pleased with the 8 year old I had from weeks old saying “oh yes a quick trim & he will go fast (he would bring in hundreds) my beautiful.older boy she looked & said he has blue in his eyes I will get him destroyed. I screamed & grabbed my boy & begged it no, if he can’t have a new home then we will get him shaved right down he can wear a jumper you are not having him! I said a home with an elderly person he hates walks so he can be company he is funny living a good boy always asks in his funny language to go out to the toilet, burying our faces in each others my best friend my sweet boy I felt my throat closing the hives the vile MCAS so needed medication fast. My stupid husband raised to think anyone in a uniform knows best helped it pick him up he growled at it furious taking him from his mum. I screamed my blood pressure to low to stand no he is mine, I do not give permission, I called you to help don’t you dare put my healthy dog down. He had a clear bloods & scans 2 months ago it’s murder. I tried to find where it took him. I rang our vets it asked my husband for their name. Sorry he is not here and we would have said no. It knew that so went somewhere we wouldn’t find. Two days 100 calls and it finally called me to say he knew he was dying and struggled & died alone on a table. Do you want the body back? Something snapped my voice took all the arrogance from her voice, not screaming not crying like something took over I snarled call my boy by his name call him a body again and come here & say it again to my face. It finally reined its extensive neck in and was very quietly spoken . I am sorry I won’t say again I will use his name. What freezer is my sweet boy in, where is he? No answer I will take him to the crematorium I didn’t think you would want him, he may have gone though. Best you pray he hasn’t. The killing vet anonymous we could not find the name of the ask no questions killer. We got a small box left by the frond door in a plastic bag. My children & myself cannot get past it. Never trust them they look at a dog as revenue and if see none kill because anything else an expense. If he was sick and cruel to keep him alive we would have called a vet given him all his naughty treats he had a really good appetite this wasn’t a kindness this was it not knowing how much life in him he had possibly another 4 years after checked when had a bad tummy but nothing wrong his bloods amazing for his age. He couldn’t see so well but dogs don’t rely on 20/29 vision their nose and ears are the inportant senses. They see in black & white outlines they never rely on that sense, do we put anyone over 70 down if can’t see so well? No so money their motive of cherry picking who gets to live.

If you want to donate you can do it instantly online or by phone. If you want to report an animal in distress that's were it falls apart.
I will never report a animal to this set of money grabbers ever again.
You ought to be ashamed of yourselves.

Terrible charity. I waited 1/2 hour to speak to them and it was useless. They don’t take any action! I reported an aggressive tom cat that has been abandoned. Skinny and not neutered attacking my cat and all cats in neighbourhood. I took pitty on him and fed him in my driveway to deter him to jump in my garden and after he attacked and scratched me. It’s definitely not vaccinated and not chipped. Looking constantly for food. RSPCA asked me to catch him then they will come and get him but how can I when is so aggressive. They refuse to come and help. Useless and I will not give any money in future because they do nothing to help.

I received advice on the query I had. The advice was very specific and thorough. Thank you.

So helpful and friendly deserve 10 stars

Anyone who works for an animal charity will tell you that the RSPCA are useless and is disliked by other animal charities. They're the biggest animal charity in the country, and yet they often dump dogs off at smaller rescue centres.

I have just read a story where a beautiful fawn was caught on a barbed wire fence. The person who found it rang the rspca and just got past from post to pillar, in the end she gave up and managed to get someone else to help. All I can say is the last time I donated to you will be the last and I will be cancelling my monthly subscription too. Shame on you, your just money grabbing now, so where is the help for this fawn.

I was saddened to read the reply I got from the RSPCA after contacting them online regarding a young dog left home alone in the extreme heat two days AND two nights (so far). Not a one off, a regular occurrence, but contacted them due to the extreme heat, as have no idea of what’s available to the dog inside the flat.

Swift reply, granted, but basically as long as these five things are ticked, there’s nothing illegal about it! :-

Somewhere suitable to live
A proper diet – including fresh water
The ability to express normal behaviour
For any need to be housed with, or apart from, other animals
Protection from, and treatment of, illness and injury

It also stated no legal requirement to exercise a dog! This astounds me and it’s seriously encouraging idiots to get a dog, novelty wears off, but it’s fine as it’s legal to just keep it in the house all day. There’s no play, no stimulation, and without RSPCA carrying out a check, I’m not convinced it’s got regular food, water, remains safe and with shade!

RSPCA have always been my number one choice of charity but seriously?! This is appalling. Also the advert states (or used to) the 0300 1234 999 is 24 hours, 365 days a year, but when I decided to ring last night, after not being satisfied by the email reply, it was a recorded message saying open 8am until 6pm! I did try again first thing, but huge huge queue (no surprise) so still stressed as still no sign of owners!!!!

Tried their landlord but just a hot potato. Nobody’s interested. These beautiful animals / pets / creatures / wildlife totally rely on us. We’re letting them down, gravely.

Reported dog that had been left alone in house since monday July 22nd due to elderly owner taken into hospital, 3 days later and nobody has been out to rescue it...also they will not give updates on the situation, they cannot even say if they are coming out today to rescue because of data protection...useless organization I will never ever donate to ever again.