I saw a sheep with a broken leg in Cumbria. I emailed Westmoreland RSPCA who advised they would send an inspector over. Several days later I received an email from the RSPCA National Control Centr... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We adopted our cat from the RSPCA and had a great experience. The whole team were really helpful and even let us keep some blankets and toys so that she would be comfortable in her new home. Now I’m a... Se mer
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I’m a micro-volunteer with the RSPCA and I’ve had a really positive experience so far. I love being able to contribute to animal welfare through small, flexible tasks that I can fit around work and ev... Se mer
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Rang the RSPCA about a sick cat that appeared feeding alongside the 20 or so feral/abandoned cats that I feed. This one is friendly so I rang them hoping for some help. Their reaction was basicall... Se mer
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Företagsinformation
Skrivet av företaget
At the RSPCA, we’re proud to be there for every kind— from pets in need to wild animals who need urgent care. Every day, our dedicated teams work tirelessly to protect animals, prevent cruelty, and offer hope in situations that are often distressing and complex. As a charity, we face difficult decisions about how to use our limited resources, and we must prioritise the most urgent and serious cases of abuse or neglect. This sometimes means we can’t attend every call, no matter how much we wish we could. When we’re unable to be there in person, we’ll help in other ways—offering you support, directing you to organisations that can help fast, and, when it’s safe, empowering you to take an animal to a vet. These shared efforts truly make a difference. We’re incredibly grateful for the kindness, patience, and support shown by the public. Together, we can continue to speak up for animals, protect those in need, and build a better world for every kind.
Kontaktuppgifter
Storbritannien
- www.rspca.org.uk
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Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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stupid useless waste of space company
stupid useless waste of space company that don’t deserve ANY of the donations they receive. won’t help an injured, neglected and abandoned cat after being made aware of the situation. need to reevaluate your choices of being a rescue if you don’t help
4 augusti 2026
Omdöme utan inbjudan
Svar från RSPCA (England and Wales)
Hi Alisha,
Thank you for taking the time to share your concerns, and I’m truly sorry that you felt let down after you called us to report your concerns for the cat. We understand how upsetting and frustrating it can be when you report something you’re worried about and feel that nothing is then done.
Please know that every report we receive matters to us. As a charity with limited resources, we have to prioritise the most urgent and severe cases of cruelty and neglect. This means there are times when we’re not able to take the action people hope for, even though we’ve carefully assessed the information provided.
We’re always looking to improve how we work and we value feedback, even when it’s difficult to hear. If you would like us to review how the case was handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you for taking the time to contact us, we truly appreciate the compassion you've shown for this cat.
With best wishes
Sarah
Tried to report a wild seal entangled…
Tried to report a wild seal entangled with a rope around its body. Noone taking calls, noone on their webchat and the Ai is worse than useless. The seal probably died. For ref. This was on The Twizzle leading to Titchmarsh Marina Essex. The RSPCA needs to lose their charity status.
4 augusti 2026
Omdöme utan inbjudan
Svar från RSPCA (England and Wales)
Hi David,
Thank you for your feedback regarding our telephone systems. We understand how frustrating it is to have difficulty speaking to a person, especially when you are trying to reach us for help.
We are unclear from your review if you were trying to contact us outside of our opening hours. We receive around a million calls and a quarter of a million online reports of animal welfare concern yearly, but we have less than 330 officers covering England and Wales.
As a charity with limited resources it has been necessary to focus our efforts on the busiest period so that we can help, save and rescue many more animals.
During the hours our call centre is closed, our automated service is designed to direct people to refer to our website for helpful advice or suggesting other organisations that may be able to offer assistance. You can find information about how to help a seal you are worried about here: https://www.rspca.org.uk/adviceandwelfare/wildlife/seals/help
Thank you again for raising your concerns, and for caring about the welfare of the animal involved.
With best wishes,
Emma
Called them for an injured seagull on…
Called them for an injured seagull on my property. Were super polite and nice, but... had no advice to give and not anyone to actually collect or look after the gull. Said they have limited resource and try to tackle abuse and neglect first... appreciate that, but you really are left on your own to tackle a bird you got no clue what to do about...
1 augusti 2026
Omdöme utan inbjudan
Svar från RSPCA (England and Wales)
Hi Margarita,
We're so sorry you felt let down with the advice you received when you called us about the injured gull. We understand how distressing it is to see an animal in need. Every animal matters to us, and we’re working hard to improve how we communicate our limitations and provide guidance even when we can’t attend in person.
You may find it helpful to view our website which explains how to find a local reputable wildlife rehabilitation centre or other services if our officers are unable to attend. You can view our guidance here:
https://www.rspca.org.uk/adviceandwelfare/wildlife/rescuecentre
Thank you for taking the time to share this — it helps us improve.
With best wishes,
Emma
Absolutely disgusting service
Absolutely disgusting service! Apparently animals only get abused from 8am-6pm! How dare they ask for money.,
31 juli 2026
Omdöme utan inbjudan
Svar från RSPCA (England and Wales)
Hello Catherine
Thanks for your feedback giving us the opportunity to explain.
We receive around a million calls and a quarter of a million online reports of animal welfare concern yearly, but we have less than 330 officers covering England and Wales.
We’ve found the number of reports needing our attention in the night is very small, so to maximise our resources during the day, we made the decision to focus on opening during those hours.
Although some incidents occur at night, they’re very few. So by concentrating our efforts on the busiest period, we can help, save and rescue many more animals.
During the hours our call centre is closed, recorded messages provide helpful advice, e.g. referring people to the RSPCA website for information or suggesting they contact a local vet for assistance.
We’re doing our very best to reach as many animals as we possibly can, as quickly as we can.
With best wishes
Sarah
Dog Tied Up
Reported a dog who was tied up in a playing field in the extreme heat with no water who was obviously very distressed and trying desperately to free itself, I don't know how long the poor dog had been kept like this, the field is occupied by illegal travelers, the call handler I spoke to said as I could not give anymore information they would not do anything about it, I was quite shocked by this response now I can't get the dog off my mind, I thought the RSPCA were there to protect animals
30 juli 2026
Omdöme utan inbjudan
Svar från RSPCA (England and Wales)
Hi SW
Thank you for leaving your review and sharing your concerns regarding the dog. We truly appreciate you looking out for an animal you believed was in distress. We’re so sorry your experience didn’t match the care and compassion you’d expected.
Every animal matters to us, and we’re working hard to improve how we communicate our limitations and provide guidance even when we can’t attend in person. If you could fill out our website’s complaint form we’ll listen to the call recording to check how the call handler dealt with it. You’ll find the form here:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you for taking the time to share this.
Best wishes
Sarah
Appailing
I had an ongoing case with one of my neighbours who hoarded multiple cats and dogs and neglected and abused the animals, 2 cats mysteriously died. Onone occassion two cats were left in the flat without food or water. This is when I contacted RSPCA, they came out, helped me feed the cats through a window crack. And for the week I fed them and gave them water. It was during a heatvwave and bank holiday weekend. They would have died after 2 days without my care. The housing association gained access to the property and was shocked by the damage; the animals were all relieving themselves inside the flat and on the balcony. Even the curtains were soaked with it. The whole flat was carpeted, so you can imagine the smell! When the couple returned 8 days later, i got the call that oh well, the owners are back so we gonna close the case. I was shocked and pushed not to close it and provided more evidence including them kicking the dogs multiple times, a starving cat desperately trying to eat a rotten egg on the balcony. RSPCA came and I received an update again, stating the animals are okay.
To this day, the cats are trying to gain access to my balcony as they're locked on theirs for hours in this heatwave! NO WATER OR FOOD FOR THEM THERE! And my balcony is surrounded with a chew proof net, bird spikes and plastic chicken wire as my cat is FIV+ and can't be in contact with them. Yet, they're still injuring themselves to squeeze through caps, but I managed to fill in all of it so at this point they are just cutting themselves and hurting their paws. How desperate one animal could be? But yeah, the pets are okssy...
They also took in a kitten that's also been locked out often, the other morning the kitten was uncontrollably shaking and crying and her eyes were gunky. I promised myself I am not feeding them anymore and also don't care, but 2-3 weeks ago both dogs were locked on the balcony for hours in the heatwave, on the afternoon. It was over 30C, imagine the stone flooring there? After about an hour or so someone called the police on them, who told them to let the animals inside or make them comfortable.
Today I watched one of the cats desperately crying on the balcony for over 4 hours, so watched my camera back and indeed she was locked outside the whole night. Contacted RSPCA who told me the case was closed and they educated the owners. YOU CANNOT EDUCATE CRUELTY OUT OF PEOPLE!!!!!!!! Also was told if the mess and noise bothering me, contact environmental health department. LIKE IDGAF ABOUT THE MESS OR NOISE, I CARE ABOUT THE ANIMALS SO SHOULD YOU! No more donations to RSPCA!
29 juli 2026
Omdöme utan inbjudan
Svar från RSPCA (England and Wales)
Hi DLite
Thank you for your review. We are truly grateful for the compassion and dedication you have shown to these animals and we are sorry that you felt let down after you called us to report your concerns. We understand how upsetting and frustrating it can be when you report something you’re worried about and feel that nothing is then done.
We’re always looking to improve how we work and we value feedback, even when it’s difficult to hear. If you would like us to review how the case was handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
With best wishes
Sarah
RSPCA Shop Experience.
RSPCA Shop.
Rude and offhand volunteer salesperson, with absolutely no people skills!
Can only hope that she loves animals more!
27 juli 2026
Omdöme utan inbjudan
Svar från RSPCA (England and Wales)
Hi Mike
I'm so sorry to hear that your experience was a negative one when you went to an RSPCA shop. The shops are run by branches, rather than the national RSPCA which runs this Trustpilot page. If you know which branch runs the shop you visited, please get in touch with it direct (you can find its contact details on this web page: https://www.rspca.org.uk/whatwedo/yourlocal).
Or else if you fill out our service complaints form the team will be able to find the contact details for you: https://www.rspca.org.uk/utilities/contactus/complaints
I can assure you that the RSPCA treats complaints seriously and sees them as an opportunity to learn from mistakes and improve its services.
Best wishes
Emma
Unconcerned about people who clearly should not have animals
Today I phoned the RSPCA to report of a cat that has passed about 2 weeks ago due to severe neglect my vets told me to report them anyways because the RSPCA needed to be aware of the things that’s been going on with this family and animals, I knew that they probably couldn’t do anything now but at least they could be aware of these people for the future. I explained the cat had passed and I was told that they couldn’t do anything, I asked if I could explain the situation and mentioned the people still had a dog which was kept outside and had only been treated properly in the past few months since the woman of the house had got a boyfriend I mentioned to ere had been 5-7 other big dogs at some point which according to other people I have spoken to were treated poorly and would js seem to vanish and then they’d get another dog straight away. I also mentioned that there had been other cats that people in the area had taken off them because they were looking after the cats and they weren’t one of these people being my uncle anyways since the RSPCA won’t listen to what I have to say about this cat I am writing it here. I had been feeding, fleeing and grooming this cat for about 2 years twice a week every weekend when I visited my nan he had had a serious eye infection for atleast three months and I had been bathing his eyes, on July 5th I found him in the bush he always waits for me in and he couldn’t move his eyes were stuck and he had blood all in his nose and mouth and most of his teath missing. They had not taken him to the vets for his eyes and so they got worse and stuck together and this is how he got hit by a car. According to the vets who found that his jaw was fractured and his face had severe trauma this had happened atleast a week before I later found out that his owners had seen him during this time and didn’t think much of it. The vets also said it had looked like he had separate trauma possibly from being hit or punched by a human and not from a car. He also had no vaccines done and had cat flu and other issues because of this. I had the cat for 5 days til he hemoraged and was absolutely terrified of being alone he would not sleep without being cuddled and would cry if not and we also took him into the conservatory a few times thinking he’d miss being outside since they never let him in the house to my knowledge except 1 occasion a year ago which only for a week in December when put in the conservatory he was terrified and would cry until we took him into the living room. There is so much more I can say but all I wanted was the RSPCA to be aware of these people and have them on file and they couldn’t even do that, couldn’t be bothered to listen to what I wanted to say and were overall rude and unconcerned just because they no longer had cats which is why I also wanted to report them because I know for a fact they will probably have more in the future.
25 juli 2026
Omdöme utan inbjudan
Svar från RSPCA (England and Wales)
Hi Catya
Thank you for taking the time to share your concerns. We truly appreciate you looking out for the cat and calling us for assistance. We’re deeply sorry your experience didn’t reflect the care and compassion you expected. Every animal matters to us, and we’re working hard to improve how we communicate our limitations and provide guidance even when we can’t attend.
We’re always looking to improve how we work and we value feedback, even when it’s difficult to hear. If you would like us to review how the case was handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you for taking the time to contact us, we truly appreciate the compassion you've shown for this cat.
With best wishes
Emma
Thank You
A huge thank you to the team at RSPCA West Hatch Wild for their kindness, compassion and care.
I brought in a little sparrow and, although the outcome was sadly not what I hoped for, I am so grateful he was given warmth, care and a veterinary assessment. The team made the kind decision to prevent further suffering and took the time to update me with such compassion.
It is clear how much dedication goes into the incredible work you do for wildlife. Thank you for everything you do to help animals in need. ❤️
11 juli 2026
Omdöme utan inbjudan
Svar från RSPCA (England and Wales)
Hi Rebecca,
Thank you for your incredibly kind feedback - our teams work incredibly hard to care for the animals admitted to the wildlife centre and they will really appreciate this.
We are truly grateful for your compassion in seeking help for the injured sparrow at our West Hatch Wildlife Centre. Every animal matters to us and whilst euthanasia is a heart-breaking last resort, it is a difficult decision made by veterinarians in cases where an animal is suffering and there are sadly no other options.
Thank you again for your valuable support which helps us to continue our vital work.
With best wishes
Emma
Is spiteful barbed wire illegal for keeping cats out
Lots of information given regarding spikey barbed wire being erected by neighbours to keep our cat out. It is a shame this is not illegal under the Animal Welfare Act, but lots of information shared by the RSPCA if the problem results in your cat being injured because of this. So sad that anyone would result to this spiteful remedy to harm an animal. Thank you so much for all the information RSPCA
23 juli 2026
Omdöme utan inbjudan
Svar från RSPCA (England and Wales)
Thank you so much for your review Jillian. Whilst it is sadly true that placing barbed wire on top of fences is not illegal if done by the owner or landlord, our Advice team is happy to hear that they could support you with providing the information you needed.
With best wishes
Emma
Severely Injured Bird
My 85yr Mum had a pigeon in her garden with a bone sticking out of its neck and it's head hanging down, couldn't lift it's head and was just walking around like this for more than 24hrs in extreme pain and very distressed. My Mum was also distressed. Rang the RSPCA for help and they just didn't want to know. I will never give to the RSPCA again. I may add that I also contacted the RSPB, PDSA and a local nature rescue centre and got the same cold response. We just wanted someone to put this poor bird out of it's misery as could not bring ourselves to do it or have the know how. I will never contribute to any of the above charity's, utter disgrace.
21 juli 2026
Omdöme utan inbjudan
Svar från RSPCA (England and Wales)
Hi Allison,
We're so sorry you felt let down when you tried to reach us. We truly understand how distressing it is to see a pigeon in need. In order to help as many animals as possible we will always ask people to take action to help small sick or injured wild animals themselves if they can by safely transporting them to a vet, rather than waiting for the RSPCA.
That’s because it’s the quickest way for thousands of wild animals to get the urgent help they need. Every time a kind member of the public helps a wild animal, it frees up our specialist rescuers to reach animals suffering from cruelty and neglect.
Best wishes
Sarah
They should be ashamed not proud
They should be ashamed not proud!
Reported a feral cat who has an injured open wound ear.
Just going around in circles, nothing accomplished & still leaving this poor cat without any care & assistance.
I have phoned you, because I cannot capture this poor cat by myself & take to the vet. This is when you people should be stepping in.
Not my first time reporting on abandoned or cats in need of support.
They just waste your time & don’t give a toss.
21 juli 2026
Omdöme utan inbjudan
Svar från RSPCA (England and Wales)
Hi Terri,
Thank you for leaving your review and we're so sorry you felt let down when you tried to reach us. We understand how distressing it is to see an animal in need.
We truly appreciate you looking out for an animal you believed was in distress. We’re deeply sorry your experience didn’t reflect the care and compassion you expected. Every animal matters to us, and we’re working hard to improve how we communicate our limitations and provide guidance even when we can’t attend in person.
We’re always looking to improve how we work and we value feedback, even when it’s difficult to hear. If you would like us to review how the case was handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you for taking the time to contact us, we truly appreciate the compassion you've shown for this cat.
Best wishes
Sarah
Confused staff = negative family experiences
Warning re confused staff: Our application was turned down based on Annie's confusion. I mentioned my experience included us having dogs to stay - she put 2 & 2 together & came up with 10: "Sorry to disappoint but you can't adopt as you cannot have dogs to stay with an adopted dog" = assumptions rather than fact finding?
20 juli 2026
Omdöme utan inbjudan
Svar från RSPCA (England and Wales)
Hi Ms Smithers,
Thank you for taking the time to share this — it sounds like a really frustrating experience, especially when you were trying to give a dog a loving home.
We’re not clear from your review if you have been in contact with an RSPCA branch or a national RSPCA animal centre. Because RSPCA branches are independent charities, we’re not able to look into their enquiries or complaints from the national office. Each branch manages its own rehoming applications and communications, so the best way forward is to contact the branch directly.
You can find their contact details for your local branch here: https://www.rspca.org.uk/whatwedo/yourlocal
If you choose to email, adding “For the attention of the Branch Trustees” in the subject line can help your message reach the right people.
Alternatively, if you have been in touch with a national RSPCA animal centre please fill in our complaints form so that our team can assist you: https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you again for caring about adopting — we know how much it means to the animals waiting for a home.
Best wishes
Emma
Wonderful experience being a volunteer fosterer
I became a volunteer dog fosterer at the West Hatch branch of RSPCA back in March. The training and support I received from start to finish was brilliant. I felt I was being welcomed into a large, professional organisation which hadn't lost the personal touch. Within a few weeks I was ready to meet my first foster - Penny. I went to visit her first and then brought my partner and children a few days later to ensure Penny was comfortable with us all, which she was. The process of taking her home was relaxed, professional and well thought out. We were able to borrow any equipment we needed including bedding, a lead and toys. Food was provided too. There was no pressure to take her on, unless I wanted to, and importantly the staff wanted to see how Penny responded to the rest of the family too. Penny needed various visits to the RSPCA vet to ensure she was healthy and ready to be adopted. Both the vets I met were lovely, unhurried and thorough. I felt informed and supported in giving her any prescribed medicine or treatment plans. When Penny went off her walks I let the team know and they consulted with their animal behaviourist to offer me some advice. This was invaluable and gave me some different gentle approaches to try with her. After a few weeks with us, we started to see a real difference in Penny. She started to relax and gain confidence. I remember the first time she did the zoomies around the garden. It wasn't long before we all fell in love with her and I let Emma at the RSPCA know we'd like to adopt her. She was very positive and said they never minded a foster fail. Four months on, we've officially adopted Penny. The RSPCA staff have all been wonderful and I'm so grateful for the positive experience I had in the short time I was a volunteer fosterer.
19 juli 2026
Omdöme utan inbjudan
Svar från RSPCA (England and Wales)
Hi Zoe,
Thank you so much for the very kind feedback about your experience becoming an RSPCA volunteer dog fosterer. We are so pleased that our team was able to offer you all of the support and assistance you needed during your time fostering Penny and it is fantastic to hear that she has successfully found such a loving forever home.
Best wishes
Emma
I am extremely disappointed with my…
I am extremely disappointed with my experience with the RSPCA. After two abandoned kittens were left on my doorstep, I contacted them expecting urgent help for vulnerable animals in obvious need. Instead, I was met with a lack of compassion, poor communication, and no meaningful assistance.
It was incredibly frustrating to be left feeling as though the responsibility had been pushed back onto me rather than the organisation that promotes itself as being there to protect animals. The response I received gave the impression that the welfare of these kittens was not treated with the urgency the situation deserved.
This experience has seriously damaged my confidence in the RSPCA. When people reach out in an emergency involving abandoned animals, they should receive practical support, clear advice, and prompt action—not be left feeling abandoned themselves.
Based on my experience, I cannot recommend the RSPCA. I found the service disappointing, unhelpful, and far below the standard I expected from a charity dedicated to animal welfare.
10 juli 2026
Omdöme utan inbjudan
Svar från RSPCA (England and Wales)
Hi Brian
Thank you for your review after you contacted us about the kittens you called us about. We're so sorry you felt let down when you tried to reach us and we truly appreciate the compassion you have shown for the kittens.
Please know that every report we receive matters to us but as a charity with limited resources, we have to prioritise the most urgent and severe cases of cruelty and neglect. This means there are times when we’re not able to take the action people hope for, even though we’ve carefully assessed the information provided.
That doesn’t mean your report wasn’t important — it helps us build a clearer picture of animal welfare issues in local communities, and we’re grateful that you took the time to speak up for an animal in need.
If you ever have concerns again, please do continue to contact us. We’re here to help, and we truly appreciate your support and compassion for animals.
Best wishes
Sarah
It’s no wonder the reputation has gone…
It’s no wonder the reputation has gone rapidly downhill over the years. Reported a tethered horse left out in the sun, without water, every single day throughout this heatwave. On the shortest lead, on a main road with a tiny area of grass and they won’t even look at it unless it looks like it’s in bad shape. So this horse needs to be collapsed dying before they’ll even consider a drive by. No help whatsoever.
18 juli 2026
Omdöme utan inbjudan
Svar från RSPCA (England and Wales)
Hi Sarah,
Thank you for leaving your review and sharing your concerns regarding the tethered horse you reported. We truly appreciate you looking out for an animal you believed was in distress. We’re deeply sorry your experience didn’t reflect the care and compassion you expected. Every animal matters to us, and we’re working hard to improve how we communicate our limitations and provide guidance even when we can’t attend in person.
Thank you for taking the time to share this — it helps us improve.
With best wishes
Emma
Absolutely terrible i cant get hold of…
Absolutely terrible i cant get hold of anyone and theres no help ive tried many numbers. They used to do vetcare they dont do that and im trying to get hold of them for an injured cat and they dont care. Whats the point in them. Theyve gone down hill. I haven't been able to speak to one person the automated phone is awful and very depressing.
17 juli 2026
Omdöme utan inbjudan
Svar från RSPCA (England and Wales)
Hi Arfon,
Thank you for your feedback regarding our telephone systems. We understand how frustrating it is to have difficulty speaking to a person, especially when you are trying to reach us for help.
We are actively working to balance the high volume of calls we receive daily with our limited charity resources. The automated system is designed to quickly route urgent animal cruelty reports to dedicated handlers, ensuring those animals in immediate danger receive priority assistance.
We acknowledge that this system is not perfect and can lead to extended hold times and recorded messages for general inquiries. We are continuously reviewing and refining our processes to improve accessibility and make sure everyone can connect with the right support as efficiently as possible.
We appreciate your patience and your care for animals.
With best wishes
Emma
A neighbour died suddenly this week he…
A neighbour died suddenly this week he had a pet dog a small cross breed, none of the neighbours could take it in, the RSPCA refused to come to its aid the police told me they have this problem on a regular basis, the police could not take the dog and so it was left on its own for the night, the RSPCA advertise every 5 minutes on TV saying how they do such a good service, well not in my experience 😡
13 juli 2026
Omdöme utan inbjudan
Svar från RSPCA (England and Wales)
Hello Robert
Thank you for your review - we're very sorry to hear about these circumstances. In the event of owners passing away, responsibility for their animals is passed to their next of kin.
If there is no next of kin or police can’t contact them, then the police have a duty of care to secure the property, including any animals that have been left following their owner’s death.
If the owner was taken into hospital before passing away, then under Section 47 of the Care Act 2014 (in England) and Section 58 of the Social Services and Wellbeing (Wales) Act 2014 (in Wales), the local authority has a duty to take into its care any pets that cannot be cared for by relatives.
I'm so sorry that we could not help on this occasion, but as a charity with limited resources we must prioritise reports of cruelty and neglect and refer people to other organisations that can help in the circumstances you describe.
With best wishes
Emma
Know of dogs in distress be kept in a…
Know of dogs in distress be kept in a house in horrendous conditions. No ventilation In this hot weather, we’re having left all weekend Tried to phone the RSPCA in the end, just gave up total waste of time. This is not emergency service, for animals unless you’re making Donation?
14 juli 2026
Omdöme utan inbjudan
Svar från RSPCA (England and Wales)
Hi Jane,
Thank you for your feedback regarding our telephone systems. We understand how frustrating it is to have difficulty speaking to a person, especially when you are trying to reach us for help.
We are actively working to balance the high volume of calls we receive daily with our limited charity resources. The automated system is designed to quickly route urgent animal cruelty reports to dedicated handlers, ensuring those animals in immediate danger receive priority assistance.
We acknowledge that this system is not perfect and can lead to extended hold times and recorded messages for general inquiries. We are continuously reviewing and refining our processes to improve accessibility and make sure everyone can connect with the right support as efficiently as possible.
We appreciate your patience and your care for animals.
With best wishes,
Sarah
First class service for a budget price.
I visited the RSPCA clinic in Bolton. The reception staff were lovely, as usual. The waiting area is large and airy. I was seen by a last year university student called Jess who asked lots of questions and was knowledgeable, professional, kind and caring. She clearly loves the path she has chosen and was especially gentle with my 14 and a half year old dog. After she consulted with the vet, I was given the treatment, which costs a fraction of the price you pay at a vets. I highly recommend Bolton RSPCA Clinic.
13 juli 2026
Omdöme utan inbjudan
Svar från RSPCA (England and Wales)
Thank you Rita for leaving your positive review about your experience with the RSPCA Bolton Branch after visiting their Bolton Clinic. It is lovely to hear how the team were so kind and thorough during your appointment and we hope that your dog is responding well to the treatment.
With best wishes,
Sarah
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