RR Properties Omdömen 

Great management and the state of the units was spectacular.

### Disappointing tenancy experience and unexpected charges

Unfortunately, my experience with RR Properties was very disappointing. When I moved into the flat, it was in poor overall condition, including a stained sofa, damp patches on the walls and ceiling, damaged furniture, and an additional bed placed in the living room.

The contract stated that the property would be professionally cleaned, but this did not happen until almost ten days after I moved in. The cleaning was carried out by a building maintenance worker, who was very kind and helpful, but professional cleaning was clearly not part of his role.

I had previously lived in the same flat in 2016, and even then the property was already showing significant signs of wear. Some issues appear to have remained unresolved for years, including the refrigerator light, which still does not work.

At the end of my tenancy, I paid £150 for professional cleaning. Despite this, a further £150 was deducted from my deposit on the grounds that the cleaning should have cost “at least £325.” However, the tenancy agreement did not specify a fixed cleaning charge or require the use of a particular cleaning company.

Overall, I found the experience unfair and disappointing, particularly regarding the condition of the property and the additional deduction from my deposit. I would have expected much clearer communication and greater transparency regarding these charges.

I’ve been renting through RR Properties for the last two years and have been really happy with my experience. The property has been a lovely place to live and the team have always been welcoming, professional and easy to contact. Any questions I’ve had have been dealt with clearly and the whole tenancy has felt very straightforward. I’ve appreciated having a local agency that is approachable and helpful, and I’d definitely recommend RR Properties to other tenants looking in the area.

Properties are not very new but the location is very convenient for me. Supermarket is very close and I can walk to university, so it does job the fine for me.

The flat was surprisingly spacious, plenty of room for our family trip. really appreciated the free luggage storage option too, made things way easier. everyone was super friendly!

The staff at rr, especially Mr. Hashim, are super friendly and easy to deal with. I even got to see my flat in person without any extra cost - way better than other agents I've tried!

My experience with RR Properties was extremely disappointing. The flat was handed over in poor condition — stained sofa, damp on walls and ceiling, broken furniture, and even an extra bed in the living room. The “professional cleaning” promised in the contract was never done; it happened almost 10 days after I moved in, carried out by the building’s maintenance worker (who was kind and helpful, but it wasn’t his job). I lived in the same flat back in 2016 — it was already worn down then, and even the refrigerator light still doesn’t work. At the end of the tenancy, I paid £150 for professional cleaning, yet they still deducted £150 from my deposit saying it should have cost “at least £325.” The contract never mentioned any fixed cleaning fees or required company. Unfair, unprofessional, and disappointing experience.

The facilities around are great and surrounding blocks are very suitable for living. Moreover, staff are highly efficient and provide considerate service. Strongly recommend!

My stay at 5 white horse street has been smooth and hassle-free. The apartment was in excellent condition when I moved in, and any maintenance issues were handled promptly. The landlord has been responsive and approachable throughout, which I really appreciated. I’ve felt well taken care of during my tenancy, and I’d recommend this place to anyone looking for a reliable rental

Exceptional service, would highly recommend

The agent was friendly, quick to respond and accommodating. Everything was explained very well, and she made finding an accommodation a very smooth process. Very affordable prices for students!

I had the pleasure of living in a property managed by RR Properties and my experience was overwhelmingly positive. The team was always responsive and professional, ensuring that any issues or maintenance requests were addressed promptly. They clearly prioritize their tenants’ comfort and satisfaction, creating a smooth living experience.

The common areas and property grounds were always well-maintained, and the move-in/move-out process was hassle-free. What stood out most was their clear communication—whether it was for repairs, billing, or general property updates, I was always kept in the loop.

I highly recommend them for anyone looking for a reliable, well-managed place to call home. They made my time at the property a great experience, and I would happily rent from them again.

Had a wonderful experience with RR Properties. It was my first time renting abroad and they were incredibly helpful. The team was friendly and professional. Anytime something needed fixing they would arrange repairs on the same day, sometimes even outside of working hours. Very good service, highly recommend!

RR properties is truly a wonderful company. My 3 friends and I were lucky to have come across them and lease an excellent flat at 10 Reeves Mews. I never imagined as a 2nd year university student at UAL I would get the chance to live in central Mayfair. The flat was so incredibly beautiful and reasonably priced. RR properties helped us every step of the process of leasing, and any maintenance that needed to be done within the flat was done in a timely manner. It was a pleasure working with RR properties and their lovely staff.

I'm a student and I have been with them for the past two years now. Since then, they have been very welcoming, understanding and helpful when it came to me finding a new place with my friend and when it came to resolving issues, regarding the flat. They are only a phone call/text away and are quick with their replies, if you need help. Their office is also near my current flat so is very convenient if we need to hold a quick meeting to discuss anything. Also, they have a maintenance team on hand to fix any issues asap. Would definitely recommend!

Rented with RR for 2 years, they're very quick to answer the phone and respond to problems in the flat. Easy letting process and always kept us updated on changes, maintenance, etc. Amar and Hayley are great agents who always try their best despite the busy times. The office is also nearby which is convenient.

Good location
Friendly neighbourhood
The cleaning it’s spotless
RR properties team are lovely and very helpful
Highly recommend.

It was great living at Oakley street, Chelsea. The property is well take care of, neat, tidy and cozy (cleaning and bills included which is fab). It has good interiors and kitchen appliances too which makes it worth every penny. Never faced any issues as such :)

5 starts for sure.
I have been living at Oakley Street in London for about a year. Finally, I found a place where i want to renew and do not need to leave desperately. This is because the building is nice, tidy and always clean, the neighbours are quite and well-educated, and, importantly, easy going landlord and RR team that understand our needs and facilitate the whole process. Believe me this is rare nowadays. So please come and visit it if you want a quite place in one of the most interesting places in London.