Rowen and Wren has become my go-to for furniture and “bit and pieces” for my home. Everything is so beautifully made and made to last generations, questions are answered quickly and helpfully by cu... Se mer
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Det här tycker kunderna
Bought 16 medium-sized Matt brass handles for our refurbished kitchen. They look great against maple wood. (You need to know that shorter screws are available.) The quality of the handles are excepti... Se mer
I bought the Wilbur Bathroom Shelf and was incredibly disappointed with the quality. The screws are set far too close to the wood, meaning it's near impossible to screw them in without damaging... Se mer
Företaget har svarat
Review I can’t recommend Rowan and Wren highly enough. Their after-sales team were absolutely fantastic — so helpful, polite and professional from start to finish. The returns process was incr... Se mer
Företagsinformation
Skrivet av företaget
Discover a curated collection of beautifully crafted, artisanal home and garden pieces that perfectly blend functionality with meticulous design and time-honoured charm.
Kontaktuppgifter
Hamilton Court, Carthouse Lane, Horsell, GU21 4XS, Woking, Storbritannien
- 01276 451 077
- care@rowenandwren.co.uk
- www.rowenandwren.co.uk
4,4
Utmärkt
248 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Round ball handles black bronze
Lovely handles great quality and appearance. Communications were excellent and delivery was quick, attention to packaging was also thorough and sustainable.
Have still to fit these, but confident of Rowen and Wren and also with the product. Would buy again and would recommend the company.
1 augusti 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi Arlene, thank you for sharing your thoughts. We’re delighted to hear that both the product and packaging met your expectations. We look forward to hearing from you again in the future. We will pass your message on to the entire team, they will be thrilled to hear your feedback, and thanks again.
Warmest wishes,
The R&W Care team
Beautiful quality and great design
Beautiful quality and great design. Really recommend this fantastic company. Thanks
5 augusti 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi Janet,
Thank you for your kind words. We’re thrilled to hear that your experience met our expectations—it’s incredibly satisfying to receive such positive feedback.
We look forward to welcoming you back very soon.
Warmest wishes
The R&W Care Team
I purchased four grove nickel knobs for…
I purchased four grove nickel knobs for a piece of custom furniture. Product arrived quickly and with careful packaging.
They are simple and elegant and I love the weight of them. Quality product.
Very nice to be appreciated with notes of thanks and gratitude for my purchase.
1 augusti 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi Lulu,
Thank you for sharing your thoughts. We’re delighted to hear that both the product and packaging met your expectations. We look forward to hearing from you again in the future.
The R&W Care team
I received my order very quickly and it…
I received my order very quickly and it was beautifully and safely wrapped. Inside was a lovely thank you note ( it means as much to customers who will spend a bit more for quality to be recognised for it as it does to the curators of such beautiful items, that we buy them).
The lovely artwork postcard also brought much joy
31 juli 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi Esther,
Thank you for taking the time to share your feedback on the product and packaging. We’re especially thrilled to hear that you liked the thank you card and postcards. We collaborate with independent British designers and artists to create these, so it’s wonderful to know you enjoyed them.
We look forward to welcoming you back soon.
Amazing customer experience
Great product, and an even more amazing customer service. Timely, reliable, and with a real personal touch, despite buying something small. will definitely be back.
30 juli 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi there, thank you so much for sharing your thoughts. We will pass your message on to the entire team, they will be thrilled to hear your feedback, and thanks again.
Warmest wishes,
The R&W care team
Beautiful Antique Brass Towel Ring and…
Beautiful Antique Brass Towel Ring and Toilet Roll Holder. They are extremely good quality and look very classy.
26 juli 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi Lisa,
Thank you for sharing your feedback. We’re thrilled to hear that the bathroom pieces met your expectations. We hope you continue to find timeless additions for your home in our store.
Warmest wishes,
The R&W care team
Price reflects quality …
Excellent website, informative and precise.
Updated emails on delivery, appreciation shown as a valued customer.
Top quality product arrived, packaged with care.
One happy customer 👍
24 juli 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi Brian, thank you so much for sharing your thoughts. We will pass your message on to the entire team, they will be thrilled to hear your feedback, and thanks again.
Warmest wishes
The R&W Care Team
Quality products that everyone should…
Quality products that everyone should own.
Excellent service and all in all a ‘nice little find’.
20 juli 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi Linda, how lovely to read your feedback and it's a pleasure to know that you have found us - thank you for taking the time to share your thoughts.
Warmest wishes
The R&W Care Team
Beautiful product
I really liked how the bathroom bin wasn’t completely open and had a lid with a smaller hole so that you cannot totally see the contents inside. Size is perfect - not too small and not too big. Very well made. More than I was planning to spend on a bathroom bin but I can see it’s going to last a lifetime. Fast shipping as well.
19 juli 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi Shannon, thanks for taking the time to share your thoughts. We're delighted that the bathroom bin is what you were hoping for and hope that you continue to find forever pieces for your home in our store.
Warmest wishes
The R&W Care Team
Lovely quality product
Lovely quality product, arrived quickly and kept up to date on the staus of the order.
19 juli 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi Jane, thank you for taking the time to share your thoughts and we're delighted both product and delivery met expectations.
Warmest wishes
The R&W Care Team
Lovely designs
Lovely designs, purchased a brass candleholder which arrived chipped and scratched which you wouldn't expect given the price, but they sent a replacement quickly. This was also chipped but not as badly, and I didn't have to return the first one so now we have two which look used but still nice, so over all not a bad experience.
9 juli 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi Ruby, thanks for taking a few moments to add your feedback. It's most unusual, we receive very few complaints indeed about those candleholders so we are truly sorry you were affected, but we are glad that we were able to resolve the problem for you.
Warmest wishes
The R&W Care Team
Best in show !
From the moment of our first enquiry all the way through to the delivery (which they were very accommodating to reschedule several times !) R&W were great to deal with. It felt like we were dealing with the people who were engaged in the craft as well as those who were selling in onwards.
The quality of the craftsmanship is also superb and I can tell there is a lot of care and love put in to their work. Quality control should be at the core of a company like this so it’s great to see it being exercised.
16 juli 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi Argo, thank you for your feedback and it truly means a lot - 'Best in show!' is high praise indeed. I can't track down your order information to check, but we are always happy to work with our couriers to rearrange a delivery if a planned date no longer works.
It's lovely to hear your comments on the craftmanship; we are a small company and everyone is involved at every stage. We honestly feel we are selling our own - not others' products - on, and it's wonderful that has been reflected in your experience with us.
Warmest wishes
The R&W Care Team
Wonderful quality and design
Each of the dozen or so purchases I have made with Rowen and Wren has resulted in a beautiful and lasting addition to my surroundings. Quality is always wonderful, design better if anything than expected - the company is a delight to deal with.
15 juli 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi Robin, thank you for taking a moment to share your thoughts. We can see you've been purchasing pieces on occasion for quite some time and it's lovely to hear that they have found their place in your home. Thank you again and we hope you continue to shop with us, a returning customer is the greatest compliment of all.
Warmest wishes
The R&W Care Team
Beautiful door furniture
Antique brass door furniture was beautiful with a substantial feel and subtle colour. Also beautifully packaged and arrived promptly. The reason for 4 rather than 5 stars was because the fixings were chrome in colour, not antique brass.
4 juli 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi there, thanks for sharing this and I have to say, it sounds as if there may have been an error on the part of our warehouse. If you have not done so already, please message care@rowenandwren.co.uk and we will get the correct colour fixings to you within the next couple of days.
Warmest wishes
The R&W Care Team
Satin nickel products
Bought 2 products. They are exactly what I needed. Delivery prompt and they keep track of the parcel
10 juli 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi Eileen, thanks for your kind words and it's lovely to hear that the hardware pieces you purchased were as you hoped for. We hope you continue to come back for more purchases and we will be happy to help if you have any questions.
Warmest wishes
The R&W Care Team
Fabulous products and lovely service…
Fabulous products and lovely service…
My favourite!
12 juli 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi Adele, thank you for your kind words and it is lovely to hear that you have had what we strive to make the experience for every customer.
Warmest wishes
The R&W Care Team
Very Pleasant
This is the second time that I have purchased from this wonderful online company . All very good ! My order arrived and items just as described and identical to the online photographs, carefully wrapped and arrived very quickly with updates on delivery. To my delight they had enclosed a rather lovely postcard print, which was a sweet little touch . Will purchase again from this store .
6 juli 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi there, and thank you for taking the time to share your thoughts. We are a small company and team and it genuinely makes our day to hear feedback like yours. We are especially thrilled to hear you liked the postcard - we work with independent British designers and artists to produce these and it's lovely to hear you liked them.
Warmest wishes
The R&W Care Team
Stunning products & fabulous service
Stunning products & fabulous service - I've ordered from R&W a fair few times now (first with some beautiful icicle glass Christmas decorations in 2020, more recently with a few gorgeous cushions). Fabulous service, a wonderful company ethos. Would recommend.
10 juli 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi there, it's lovely to hear your kind words which will mean a lot to the entire team. We truly appreciate the recommendation.
Warmest wishes
The R&W Care Team
Good products, great service.
Easy ordering process. Speedy delivery, beautifully and sustainably wrapped goods. The handles were wonderful quality and just what I have been looking for. My questions were handled very nicely by customer services. A new company to me, but one I shall return to.
20 juni 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi Pauline, thank you for taking a few moments to share your thoughts. It's lovely to know the pieces were what you hoped for, and that the work we're doing to make packaging more sustainable is making a difference. Our customer service team will always be happy to help with any questions you may have, and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Wonderful curation and quality
The curation and quality from Rowen & Wren is always unmatched. I trust them implicitly and return again and again.
8 juli 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi there, we are deeply honoured to have earned your trust, and thank you for taking the time to share your thoughts. Your continued custom is the highest compliment of all, and we hope to welcome you for years to come.
Warmest wishes
The R&W Care Team
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