Rowen and Wren has become my go-to for furniture and “bit and pieces” for my home. Everything is so beautifully made and made to last generations, questions are answered quickly and helpfully by cu... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought 16 medium-sized Matt brass handles for our refurbished kitchen. They look great against maple wood. (You need to know that shorter screws are available.) The quality of the handles are excepti... Se mer
I bought the Wilbur Bathroom Shelf and was incredibly disappointed with the quality. The screws are set far too close to the wood, meaning it's near impossible to screw them in without damaging... Se mer
Företaget har svarat
Review I can’t recommend Rowan and Wren highly enough. Their after-sales team were absolutely fantastic — so helpful, polite and professional from start to finish. The returns process was incr... Se mer
Företagsinformation
Skrivet av företaget
Discover a curated collection of beautifully crafted, artisanal home and garden pieces that perfectly blend functionality with meticulous design and time-honoured charm.
Kontaktuppgifter
Hamilton Court, Carthouse Lane, Horsell, GU21 4XS, Woking, Storbritannien
- 01276 451 077
- care@rowenandwren.co.uk
- www.rowenandwren.co.uk
4,4
Utmärkt
248 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very quick and great products …
I wrote a review on Rowen and Wren about a year and a half ago. Fell in love with their website and the look of their products but was disappointed with some of the delivery/lack of responses. I made the point that this might be due to them being a new and small operation finding their feet. I haven’t made any orders since but I recently made an order with them and they were so quick. The packaging was on point, speed (in spite of the busy time of year) and I couldn’t be happier with the quality of the products.
I’m so happy they’ve ironed out some of the delivery/stock issues. Really a great company. Thank you and merry Christmas
27 december 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi Joshua
Thanks for taking the time to share your thoughts and sorry for having taken so long to respond. We're delighted that your most recent order went as smoothly as we'd expect; we've put a lot of work into staff, traning and systems over the last couple of years and it's great that the effort shows. Great to hear that your purchase at the end of last year was as hoped for and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
I absolutely love your products they…
I absolutely love your products they are so stylish and very good quality.
13 december 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi Amanda, lovely to hear your kind words about our products; we will pass this on to the team who will be delighted to receive such welcome feedback. Please do accept our apologies however for a rather delayed response to your review.
Warmest wishes
The R&W Care Team
What started with a few baubles
What started with a few baubles , beautiful duvet cover now floor lamp, each item has been beautifully made and quality excellent, would absolutely recommend .
14 december 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi Karyn, we're so sorry we didn't respond to your review sooner. It's delightful to hear you've found so many pieces to your liking from our collections, and hope there may be more in the weeks and months to come.
Warmest wishes
The R&W Care Team
So very pleased with my purchases
So very pleased with my purchases, everyone a unique piece. The delivery was amazing and well packaged. I’d recommend and will certainly be purchasing more products.
26 november 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi Jenny, our apologies for the delayed response to your review. It genuinely makes a difference to hear feedback like yours, and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Qualität/ Preis sehr gut
Die Foto’s und Beschreibung entsprechen dem Produkt und Preis/ Leistung stimmt. Bestellvorgang und Lieferung einwandfrei. Ich empfehle Rowen&Wren gerne weiter.
29 november 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Liebe Kerstin, vielen Dank für deine Bewertung und die netten Worte.
Herzliche Wünsche
The R&W Care Team
Highly Recommend
Really nice company to deal with and great customer service. The products are brilliant value for money, they’re high quality and are very stylish, a gem of a find on line. I look forward to buying more pieces from this company to enjoy in my home.
3 november 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi Nina, thanks for your feedback and lovely to hear that we have been everything we hope - and try - to be. We look forward to welcoming you back in future.
Warmest wishes
The R&W Care Team
excellent products!!!!!
very high quality products, beautifully packed and delivered promptly.
1 november 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi Penelope, thank you so much for taking the time to share your feedback. It means a lot to the team to hear that an order has gone well and we hope to welcome you back in future should other pieces catch your eye.
Warmest wishes
The R&W Care Team
Courier issue, but solved very fast!
Had an issue with the courier (Evri) as they left the parcel outside by the road and I wasn't in. It clearly got stolen.
The team at Rowen and Wren provided extremely quick support and within 2 days of the original delivery I had a replacement (with DPD this time thankfully!!) and they had initiated a claim with Evri.
Would highly recommend this company :-)
25 oktober 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi Aaron, your recommendation is truly appreciated. Sadly the occasional issue is encountered with couriers (whether it's Evri, DPD or any other) but we would never expect a customer to bear the inconvenience. I'm glad we were able to sort things out for you in good time.
Warmest wishes
The R&W Care Team
Avoid avoid avoid.
Avoid avoid avoid.
Bought a few pillowcases, 1 had a faulty zipper that couldn’t close.
Got a replacement straightaway and the zipper was damaged there as well.
Had to wait 10 days for a third cover to come to my house after “quality checks”, and to my surprise the zip is faulty once again. Now they’re not replying to my calls and the only excuse I got so far is “the warehouse is not getting back to us with an answer”.
Please be aware that their quality doesn’t match the price.
25 oktober 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi Emily, it looks like you sent this just before I gave you a call, and I'm sorry you felt the need to post this. We are a small team, and the person who handles our customer service is on leave today; the rest of the team are responding to queries as promptly as they can.
We would agree we've let you down here; the cushion covers are from a new maker and they are not up to our usual high standards, which we are going to address with them. I'm also sorry we've been delayed by peak season at the warehouse we use; we've never been anything other than honest with you about the reasons for the delays, and I'm sorry for the inconvenience caused.
Now we've spoken, I'm happy that you're willing to let us do further checks on this item as you've provided some more information on the problem you're experiencing, and we will get this all resolved for you during next week so the replacement can be sent out when you're available to receive it.
Our apologies again for the disappointment and inconvenience caused.
Warmest wishes
The R&W Care Team
Love, love , love my new Elbert footstool
Simply beautiful craftsmanship , from order process to delivery and installation , Rowen and Wren exceeded my expectations in the service they provided. The quality of the footstool is well worth the money spent and is stunning.
11 oktober 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi Sandra, thank you for taking a few minutes to leave your feedback. It's lovely to hear the Elbert footstool was what you hoped for - it's a firm favourite of ours as well - and we're truly happy to know the journey from order to delivery was an easy one.
Warmest wishes
The R&W Care Team
Svar från Rowen & Wren
Hi there, and thank you for taking a moment to share your thoughts. We're delighted that your purchase was as hoped for, and hope you find further pieces for your home in the weeks and months to come.
Warmest wishes
The R&W Care Team
The ‘Grove Flattened Knobs in blackened…
The ‘Grove Flattened Knobs in blackened bronze’ were just the elegant solution we were looking for to finish come bespoke cabinets. They arrived beautifully packaged and with a couple of screw options to suit different thicknesses of door. (We had to cut the longer of the screw down in the end but this is easily done). Would recommend.
19 september 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi Rebecca, many thanks for taking a few moments to share your thoughts. Delighted to hear that your hardware purchase was what you were looking for and we hope that they grace your cabinets for many years to come.
Warmest wishes
The R&W Care Team
Bath Tray Caddy
Fanatistic product, beautifully designed, very professionally wrapped and packaged.
I will certainly be making more purchases from Rowen & Wren
21 september 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi James, thank you for your kind words, they mean a lot to our small team, and we look forward to welcoming you back when you find other pieces in our store that are to your liking.
Warmest wishes
The R&W Care Team
Perfect 👌
The oak framed mirror we bought from yourselves was the perfect finish to our recently new fitted cloakroom sink in our small downstairs loo room.
Thank you Rowen & Wren.👍👍
25 september 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi there and thank you for taking the time to share your thoughts. Lovely to hear that the Portloe mirror was what you were looking for and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Not clear from photos and description…
Not clear from photos and description that: a) brass soap dish has an angled profile, I.e. not straight; b) it's a thin gauge piece of metal, not cast brass as I expected. So, I feel I have been duped and am considering returning the object.
19 september 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi there, thank you for your message and I'm sorry to hear of your obvious disappointment. The shape of the dish is just about visible in our site images but I will agree it's far from clear, so I will pass that to our team to look at re-shooting this item when we can. While it's not a cast piece of metal, it is handmade from solid brass, so again my apologies if this wasn't as you expected. We never like any customer to feel as if they've been short-changed; if you do decide to return this item we will sadly but understandingly arrange this, and ensure that you are refunded in full.
Warmest wishes
The R&W Care Team
Finlay sofa
I did email you to say thanks when it arrived, so hope you got that. I’m very pleased with the Finlay sofa in rustic linen, it’s just beautiful. It is a lovely shape and well upholstered… great job. Having castors is good as it easy to move. The sofa is a perfect size to sit in front of my bookcase; I just love it!
20 september 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi Liz, thanks for leaving your feedback. Looking back, I can see that your email was received, and it was most remiss of us not to have responded, my apologies. We're delighted that the sofa is as you hoped for, long may it have its place in your home wherever you choose to place it.
Warmest wishes
The R&W Care Team
Lovely website
Lovely website, easy to navigate, useful details on demand, beautiful products, nice ethics, easy to order, fast delivery, sensibly packaged, very happy with purchase!
20 september 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi Steph, thanks so much for taking the time to share your thoughts, and such lovely feedback. We will pass that along to the entire team - there really is a compliment for absolutely everyone there and it's truly appreciated.
Warmest wishes
The R&W Care Team
Seriously beautiful bed
Seriously beautiful bed, lead time was shorter than expected and delivery excellent. Very happy.
13 september 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi Abigail, lovely to hear your positive thoughts about the bed you ordered. The Sloane is a relatively recent addition to our collection and it's delightful to know it is finding its long-term place in our customers' homes.
Warmest wishes
The R&W Care Team
Brilliantly crafted bathroom fittings
Brilliantly crafted bathroom fittings. Arrived promptly in beautiful packaging. Felt like it was a very personal experience and someone had taken a lot of care.
17 september 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi Emma, thank you so much for taking the time to share your thoughts and lovely to hear that the pieces you purchased were what you hoped for. We're a small team and we do genuinely care for our products and customers and we're thrilled that this comes across when an order arrives.
Warmest wishes
The R&W Care Team
Leland candle holder
Great service Arrived next day, although thought £6 postage was a little steep
Quality of Leland candle holder is excellent, looks expensive.
Bought two earlier in the year and have been waiting months for re stock
5 september 2024
Omdöme utan inbjudan
Svar från Rowen & Wren
Hi Deborah, lovely to hear that the Leland candle holder is a favourite of yours, and thanks for taking the time to give your feedback. We have noted your comments about shipping; as we do not post our products out ourselves we are limited in the options we can offer although we are always looking for ways to improve things for our customers and hope to be able to offer additional postage choices in future.
Warmest wishes
The R&W Care Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.