The products are appalling in quality. Recommend strongly you don’t buy. I never wore 4 separate items, meant to return as the quality was so poor, stored in their original boxes and dust free, unworn... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought a green heart-shaped ring, and within 10 months the stone had fallen out. It wasn’t damaged and had only been worn as a dress ring. They were not able to fix it and the warranty had expired af... Se mer
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I’ve been wearing Rosie Fortescue Jewellery for years, and I’m forever blown away by the craftsmanship and quality at such a reasonable price point. Rosie designs and creates such elegant, timeless pi... Se mer
I’m disappointed with the quality of the jewellery considering the very high price. I wore my ring a couple of times before two stones fell out and there isn’t an option to get them replaced. I can... Se mer
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2,7
Dålig
52 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service
Rapid delivery - had the item the next day. Then when I needed to exchange the customer service team immediately replied and we super helpful.
The jewellery is also beautiful in its design.
Will definitely be ordering again in future.
3 februari 2022
Omdöme utan inbjudan
Love all the jewellery
Love all the jewellery , had a small problem with one of the pieces. Was replaced very quickly with wonderful customer service.
28 januari 2022
Omdöme utan inbjudan
Absolutely beautiful jewellery
Absolutely beautiful jewellery, I have bought so many lovely pieces and have always been delighted. The delivery time is super speedy and I have never had to wait long for my purchase.
Highly recommend!
13 januari 2022
Omdöme utan inbjudan
Amazing service and Fabulous Products
Amazing service and no questions asked with regard to an exchange. Not only that but the replacement arrived the next day.
Great products and lovely company to deal with. Highly reccomend
6 januari 2022
Omdöme utan inbjudan
Outstanding after care service
Outstanding after care service, extremely helpful and easily contactable. Would not hesitate to use them in future, very refreshing these days to find a company who are happy to help
22 december 2021
Omdöme utan inbjudan
Poorly made and awful customer service
Poorly made and awful customer service
I was gifted a rainbow ring for my birthday but after just a week the stones started to fall out. We contacted customer services who were completely unhelpful, saying they would not do anything to help because I didn't have the original box. This shouldn't be an argument about the box, but instead the poor quality of the jewellery that is unable to last even a week.
Really disappointed and upset by their total disregard for their customers. I advise anyone to look elsewhere to buy similar products. Avoid at all costs.
17 december 2021
Omdöme utan inbjudan
OBSESSED
Just bought a tennis bracelet and have to say one of my best purchases jewellery wise! The quality is fantastic and get so many compliments! Already eyeing up my second one... customer service was great as needed a bit of guidance on size and got an instant reply!! x Can't wait for my next purchase.
10 december 2021
Omdöme utan inbjudan
Stunning earrings
The earrings are stunning - I always get compliments when I wear them and the customer service is first class.
23 november 2021
Omdöme utan inbjudan
Rude customer service and will not accept fault
Got the rainbow ring as a Christmas gift and within 6 months the stones had fallen out (please see previous review on trustpilot). This is the reply I received on my trustpiolt review from the company:
Reply from rosiefortescuejewellery.com
Updated 5 minutes ago
Hi Emma. The care card and our jewellery care guide clearly state that our jewellery needs to be kept in a box to prevent damage. Again, sadly because you haven't done so we aren't able to replace an item that hasn't been looked after. We offer a 6 month guarantee for all of our jewellery and can't make exceptions where the jewellery hasn't been cared for as per our terms and conditions.
Again, appalling and accusing customer service. At no point in my complaint did I ever mention a box, so unsure of how the person replying can say I didn't keep it in a box... Also to say I haven't looked after the ring? How on earth would you know that??? I think the seller should really just accept the items are poorly made and faulty. Again please save yourself money and avoid.
13 oktober 2021
Omdöme utan inbjudan
The most awful customer service
The most awful customer service. My friends bought me the baguette rainbow ring for my birthday, I had it on for less than 12 hours & my finger blew up. I had to get a professional jewler to cut the ring off. Everything was kept & it was correctly removed. I contacted customer service who said there was nothing they could do as they don't offer repairs. I then, bought the ring again because I didn't want to disappoint my friends. I've now had the replacement ring less than a ring & a stone gas fallen out. I emailed customer services again but have been informed that because I didn't keep the box they cannot do anything about it. So £200 has been spent on a shoddy piece of jewellery. I am absolutely disgusted with this company & will tell anyone I know, never to use them.
31 augusti 2021
Omdöme utan inbjudan
Svar från rosiefortescuejewellery.com
Hi Stephanie. Sadly we don't hand make the jewellery as discussed on email and therefore cannot fix a ring which you have got stuck on your finger. The care card and our jewellery care guide clearly state that our jewellery needs to be kept in a box to prevent damage. Again, sadly because you haven't done so we aren't able to replace an item that hasn't been looked after.
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