I just recently moved into a room using Roomrs in Harlem. I needed to move in with in the week which they were very accommodating about. The room was nice and exactly like the picture. If you find a r... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Roomrs provides great rooms with reasonable prices in the area I wanted which is why I could come to the city. The roomrs sales, leasing, and customer team are excellent and helped me with all my ques... Se mer
Företaget har svarat
Moving to nyc was a huge transition, and Roomrs honestly made the housing process much less stressful. As someone relocating from another country, having a straightforward leasing process and a respo... Se mer
Företaget har svarat
it was very convenient and nice experience living at the Roomrs apt. i got my place through 3D viewing, but luckily it was pretty same setting with the photos. Also, the process of getting apt was inc... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We design and rent thoughtful, furnished spaces for flexible timelines. Book fully furnished apartments or individual rooms for as little as 3 months with utilities and monthly cleaning included!
Kontaktuppgifter
144 N 7th St, Suite 422, 11249, Brooklyn, USA
- (800) 399-6884
- info@roomrs.com
- www.roomrs.co
4,6
Utmärkt
158 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Took my deposit
I reported a cracked stationary glass panel immediately (with video) and denied liability as I wasn't present in my apartment when this occurred. After move-out on 8/31/25, Roomrs withheld $1,600 from my deposit but did not send a post–move-out itemized statement within 14 days as NY law requires. They also sent my $750 refund to the wrong account before fixing it. I’ve filed with the NYS AG and am proceeding to Small Claims. Would not recommend~
31 augusti 2025
Omdöme utan inbjudan
Svar från Roomrs
Hi Raymond,
We’re sorry to hear that you feel this way, and we’d like to clarify the situation for accuracy and transparency.
The stationary glass panel in your room was found cracked during your tenancy and was reported by you while you were still in possession of the unit. As outlined in the lease you signed, tenants are responsible for damage that occurs inside their private room during their stay. After receiving your report, a maintenance team conducted a review, and we provided an invoice and statement for the full replacement of the panel. This invoice was shared with you and the balance made clear, and the amount was applied in accordance with the lease agreement.
Regarding the security deposit timeline, the deduction explanation were provided, and the refund portion was processed. While there was an initial processing error with the bank details you provided, this was corrected promptly once brought to our attention, and the $750 refund was successfully reissued.
We understand that you disagree with the damage assessment, and you’re fully entitled to pursue any channels you feel appropriate. We respect that. We’re sorry that your experience didn’t meet your expectations, but we stand by the handling of this matter and the accuracy of the charge based on the lease terms and the documented condition of the room.
If you’d like to continue the conversation or review documentation again, we’re happy to speak with you directly.
Thanks,
The Roomrs Team
Recommend for Everyone
Great experience overall: around-the-clock access to customer experience team, clear and consistent communication from Roomrs Support, and very transparent billing/move-in and move-out processes. Ideal for both short- and longer-term stays and great opportunity to meet with other interesting people during your time there
16 oktober 2025
Omdöme utan inbjudan
Svar från Roomrs
Hello Christian,
Thank you for the thoughtful review and the recommendation. We've put a lot of focus into making support accessible and keeping billing and move-in/move-out as transparent as possible, so it's great to hear those efforts came through. The community side is one of our favorite parts of coliving too — glad you got to connect with interesting people during your stay.
Thanks,
The Roomrs Team
Roomrs is great!
Roomrs had furnished apartments and modern furniture which I loved!
29 september 2025
Omdöme utan inbjudan
Svar från Roomrs
Hello Makaela,
Thank you for the kind words! Furnished apartments with modern, move-in-ready setups are a core part of what we offer, and it's great to hear that resonated with you. We hope to have the opportunity to host you again down the line.
Wishing you the best,
The Roomrs Team
Much better than Airbnb for short term…
Much better than Airbnb for short term furnished rentals in NYC
9 september 2025
Omdöme utan inbjudan
Svar från Roomrs
Hello Daniel,
Thank you for the kind words! We've worked hard to position Roomrs as a strong alternative for short-term furnished stays in NYC, with the flexibility and reliability that traditional options don't always offer. We'd be glad to host you again whenever your next stay comes up.
Thanks,
The Roomrs Team
Stylish, Hassle free, & amazing bang for your buck
I lived in a Roomrs apartment during my first year living in nyc. It's a really great option for people who are new here and don't want to deal with navigating all the complexities of traditional apartment hunting and finding roommates. The fact that utilities, wifi, and bi-weekly cleaning is included in the rent makes it a super affordable while also being in a great location. I was 10 mins walk to downtown Williamsburg and right next to the L train - for this price specifically it was such a great find. The renters portal and customer service were also really easy to use and quick to respond.
30 augusti 2025
Omdöme utan inbjudan
Svar från Roomrs
Hello Lisa,
Thank you for such a detailed review! Helping people get settled in NYC without the usual headaches of apartment hunting and roommate searching is exactly what we set out to do, so it's great to hear it worked that way for you. Bundling utilities, wifi, and cleaning into the rent is one of the ways we try to keep things genuinely simple and affordable, especially in neighborhoods like Williamsburg. Wishing you all the best in your next chapter in the city.
Take care,
The Roomrs Team
Roomrs made my move to New York so much…
Roomrs made my move to New York so much easier. Everything was done very quickly, from signing the lease online to moving in. Customer service was responsive and the apartment matched the description perfectly. A practical and reliable solution I highly recommend!
17 augusti 2025
Omdöme utan inbjudan
Svar från Roomrs
Hello Amine,
Thank you for the kind words and the recommendation! Making the move to New York as quick and painless as possible — from online lease signing to move-in day — is exactly what we aim for, so it's great to hear that came through. We're also glad the apartment matched what was advertised; transparency is something we take seriously. Hope to host you again in the future.
Thanks,
The Roomrs Team
Very good experience very streamlined…
Very good experience very streamlined and easy to access. Great time in NYC
20 augusti 2025
Omdöme utan inbjudan
Svar från Roomrs
Hello Femke,
Thank you for sharing this! A streamlined, easy experience is exactly what we try to deliver, so it's great to hear that came through during your time with us. NYC can be a lot to take on, and we're glad we could be part of making it a great stay. We'd love to welcome you back whenever you're ready.
Thanks,
The Roomrs Team
Simple and Stress-free
I’m an international student from France and I really appreciated how simple Roomrs made my move to New York. The leasing and customer service were straightforward, and everything was organized before I even landed. It helped me settle in quickly and focus on starting my new life here.
19 augusti 2025
Omdöme utan inbjudan
Svar från Roomrs
Thank you for taking the time to share this! Helping international students arrive to a setup that's fully organized before they even land is one of the things we care most about, since the last thing anyone needs after a long flight is more logistics to sort out. We're glad the leasing and support side felt straightforward and that you were able to focus on starting your life in New York. Wishing you all the best.
Take care,
The Roomrs Team
Roomrs made it very easy for me to move…
Roomrs made it very easy for me to move to NYC, no stress with an affordable, fully furnished room and apartment. Customer service is extremely attentive and will get back to you within hours. My overall experience has been very pleasant and has helped NYC feel like home!
1 juni 2025
Omdöme utan inbjudan
Svar från Roomrs
Thank you so much for sharing this, Carolyne! Helping people land in NYC with an affordable, fully furnished setup and feel at home quickly is exactly what we set out to do, so it really means a lot to hear that came through for you. Responsive support is something we take seriously, and we're glad the team has been there when you needed them. Wishing you the best as you keep settling in.
Take care,
The Roomrs Team
Great company
Very clean, great communication, easy move in, great assistance
21 juli 2025
Omdöme utan inbjudan
Svar från Roomrs
Thank you for the kind words! Clean apartments, clear communication, and a smooth move-in are the basics we work hard to get right every time, so it's great to hear all three came through for you. We'd love to have the opportunity to host you again whenever your next stay comes up.
Thanks,
The Roomrs Team
I moved to nyc for a fellowship
I moved to nyc for a fellowship. It was nice to have a place that was ready and furnished. I moved in sept 2022 and used roomrs for a little over a year. Zack was helpful in giving virtual tours. They had someone who helped fix broken things and a cleaning person included. I would recommend if you are moving to NYC temporarily and need a furnished place. Such as for an internship or just trying out the city. Thanks roomrs.
8 juli 2025
Omdöme utan inbjudan
Svar från Roomrs
Thank you for sharing this, and for being with us for over a year! Zack will appreciate the shoutout. Having a furnished place that's ready to go really does make a difference, especially for someone moving here temporarily for a fellowship or internship, and we're glad the maintenance and cleaning support added to that.
Thanks,
The Roomrs Team
Worst experience ever
Worst experience ever ! Could not get into the building on the move in day . Had to get key code from someone who was going into the building . Immediately emailed them and only got door access a week later . Had to chase them for the deposit and have not even gotten a reply despite moving out 24 days ago which is 17 business days . They did not inform Roomate that I was coming in . He got a shocked when I was there .
24 juni 2025
Omdöme utan inbjudan
Svar från Roomrs
Hi Justin - we’re sorry to hear that your experience did not meet expectations. We understand how frustrating move-in access issues and delays surrounding deposit communication can be, and we appreciate you having stayed with us and bringing these concerns to our attention.
We’d appreciate the opportunity to speak further and better understand your experience directly. Please feel free to reach out to us at support@roomrs.com so we can discuss.
Roomrs made moving to NYC way less…
Roomrs made moving to NYC way less stressful. The leasing process was super smooth—fast replies, clear info, and no hidden stuff. The apartment was clean, furnished, and ready to go when I arrived.
Customer service has also been great. Anytime I needed help, they got back to me quickly and took care of it.
Overall, really happy with the experience. Would definitely recommend if you’re moving to the city and want something easy and reliable.
20 maj 2025
Omdöme utan inbjudan
Svar från Roomrs
Thank you for the kind words and the recommendation! Clear info upfront, no surprises, and a move-in ready apartment are exactly what we try to deliver every time, so it's great to hear that all came through for you. We also take pride in making sure support is quick and actually helpful when issues come up, so glad that side held up too.
Thanks,
The Roomrs Team
Actually horrible
Actually horrible. When I moved in, the room was dirty with literal FINGERNAILS on the floor. They also failed to show in any photos online that there was a water heater taking up half the closet space. Whenever things needed to be repaired or replaced during the year I lived in a Roomrs apartment, they would take forever to fix it. At one point my blinds were broken and it took them 3 weeks to send someone to fix it, and the rep we had is extremely unresponsive. I am now in the process of having to literally hound them down to get my deposit back because no one is responding to my emails.
31 maj 2025
Omdöme utan inbjudan
Svar från Roomrs
We’re very sorry to hear that your experience with Roomrs left you feeling this way. We understand how frustrating concerns related to move-in cleanliness, maintenance timing, communication responsiveness, and deposit follow-up can be, and we appreciate you taking the time to share your feedback.
We’d appreciate the opportunity to speak further and better understand your experience directly. Please feel free to reach out to us at support@roomrs.com so we can discuss further.
I was moving on a pretty quick…
I was moving on a pretty quick turnaround and so didnt have anything prepared. No bed, apartment, household items, etc. Roomrs made super easy to transition into living in NYC and not having to worry about finding all these essentials right away. The process of signing up and finding a place was super easy and stress free. Overall, would highly recommend to anyone.
4 juni 2025
Omdöme utan inbjudan
Svar från Roomrs
Thank you for the kind words and the recommendation! Quick turnarounds are one of the situations Roomrs is really built for — coming into a fully furnished place with the essentials already handled takes a huge weight off when you're moving fast. Glad the sign-up and search side felt smooth too, since that's the part that usually adds the most stress.
Thanks,
The Roomrs Team
Roomrs made my move to NYC so easy
Roomrs made my move to NYC so easy! With the apartment being furnished, cleaning being provided, and customer service being great, it was a breeze. Jay was always a huge help when I sent an email to customer service. 10/10!
1 juni 2025
Omdöme utan inbjudan
Svar från Roomrs
Thank you for the great review, and a shoutout to Jay - we'll make sure that gets passed along. A furnished setup, included cleaning, and responsive support are the core of what we try to offer, so it's great to hear all three landed for you. Really appreciate the 10/10 and the kind words about the team.
Thanks,
The Roomrs Team
Short Term in NYC
I lived with roomrs for a short term (3 months) during winter. This was an awesome option in NYC. The amenities they provide like heating, AC, dishwasher, in-unit washer and dryer, including sheets and towels made life easy for someone moving into the city for the first time. The apartment is exactly as the pictures. The cleaning service was great. The building and apartment was safe. Check in and check out processes were smooth and easy. I only wish check-out dates were flexible instead of end of the month.
30 april 2025
Omdöme utan inbjudan
Svar från Roomrs
Thank you for the thoughtful review! Short-term stays are a big part of what we offer, and it's great to hear the amenities and the fully equipped setup made the transition into NYC easier. We also appreciate the honest note on check-out flexibility - it's something we hear from time to time and continue to evaluate as we improve the experience.
Thanks,
The Roomrs Team
Rumors is the place to stay for short…
Rumors is the place to stay for short term lease I really enjoyed my stay. It's really good if you are looking to stay at a place for a short period of time.
1 maj 2025
Omdöme utan inbjudan
Svar från Roomrs
Thank you for the kind words! Short-term stays are one of the spots Roomrs really shines, since the flexibility and fully furnished setup take a lot of the usual rental friction out of the equation. Glad your stay was an enjoyable one, and we'd be happy to host you again whenever the next short stint comes up.
Take care,
The Roomrs Team
The perfect place for college students
Finding an affordable home in NYC in a safe area is hard, but rooms made it feel like a breeze. I did not have to worry about furnishing an apartment or contacting realtors, just brought my stuff and moved in
18 april 2025
Omdöme utan inbjudan
Svar från Roomrs
Thank you for the kind words! Finding something affordable in a safe area without dealing with realtors or furnishing an empty apartment is exactly the gap Roomrs was built to fill, especially for college students. Glad the move-in really did feel as simple as showing up with your stuff.
Thanks,
The Roomrs Team
I was genuinely scared of what my…
I was genuinely scared of what my housing experience would have been in New York.
I had heard some really terrible stories about finding a home in the city and so I approached Roomrs with a bit of a "too good to be true" attitude.
However, my experience with Roomrs has been nothing short of great. The whole application and leasing process has gone extremely swiftly and the room looked pretty much as it looked in the photos. Actually, I found a desk and chair in my room which were not in the photos, so that was a nice surprise.
The roommates as well are all very nice so I can't help but recommend Roomrs to others.
18 mars 2025
Omdöme utan inbjudan
Svar från Roomrs
Thank you for sharing this, and for taking a chance on us despite the horror stories! We know NYC housing has a reputation, so it means a lot to hear the process actually exceeded expectations. Glad the room delivered on what was advertised (with a couple of bonuses), and that the roommate side worked out too. Really appreciate the recommendation.
Thanks,
The Roomrs Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.