Rodos Cars Omdömen 

136
•
TrustScore 4 av 5

4,1

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Al twee keer hiervoor in oktober via Rodos cars een auto gehuurd. Over een maand voor de derde keer. Heel vriendelijk en relaxt personeel, zowel aan de balie als bij het auto ophaalpunt. De service i... Se mer

Betygsatt 4 av 5 stjärnor

We had a stressful experience at the drop-off desk where we were mistakenly forced to pay €45 cash for fuel. However, after contacting the customer service department by email with our contract an... Se mer

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Betygsatt 4 av 5 stjärnor

Vuokrasimme Peugeot 208, saimme Toyota Aygon. Olimme tyytyväisiä autoon jossa oli kaikki herkut. Ottakaa ihmeessä pikkuauto Rodokselle, etenkin jos suuntaatte keskustaan. Rodos Cars teki vuokrauksesta... Se mer

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Betygsatt 5 av 5 stjärnor

Fantastic company, cars were new clean and very well maintained. We have just got back from our second time using them and honestly they were great. So easy to deal with at the airport and extremely h... Se mer

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Företagsinformation

  1. Fordon och transport

Informationen kommer från olika externa källor

Founded in 1989, with a big fleet of cars, Rodos cars is the leading hire car company on the island, due to its excellent customer service, professionalism, and competitive rates. The biggest hire car company on Rhodes, we offer a wide choice of new quality cars, ranging from small budget cars, to our more comfortable premier range, allowing you to tour the island in luxury. All cars are fully insured, without excess, allowing you peace of mind. Car rental Rhodes airport - Cars are delivered directly to the airport /port or your accommodation by our friendly staff, who know the island well and are happy to provide you with useful tips and information to help you stay safe and explore the island's beautiful attractions. To ensure everyone can enjoy the beauty of our Island and your holiday Rodos Cars can excursively offer you electric mobility scooters and adapted mini buses for hire so everyone can travel in comfort and safety. Mobility for everyone with RODOS CARS


Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

136 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

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4,1

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(136)

25 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Servizio perfetto e puntuale

Servizio perfetto e puntuale. Il primo passaggio, la prenotazione telefonica, è stata gestita da una persona estremamente competente e gentile. Servizio disponibile in diverse lingue, tra cui l'italiano.
All'arrivo abbiamo pagato e fatto la registrazione nel loro punto dentro l'aeroporto nell'area arrivi. Non mi è stata chiesta nessuna cauzione o i dati della carta di credito (in Italia è la regola). Il punto di ritiro e di consegna sono sono proprio di fronte all'aeroporto, a pochi passi attraversando la strada.
Nessuna attesa il giorno in cui abbiamo ritirato la macchina (era pronta vicino alla reception) e nessuna attesa per la riconsegna. In entrambe le circostanze si è occupato di tutto un addetto molto gentile con cui si comunica tranquillamente in inglese. Prezzi onestissimi. Se dovessi ritornare a Rodi mi rivolgerei sicuramente a Rodos Cars senz'altro.

21 augusti 2024
Omdöme utan inbjudan
Logotyp för Rodos Cars

Svar från Rodos Cars

Cara Lucia S.

Grazie per la tua splendida recensione! Siamo felici di sapere che hai trovato il nostro servizio perfetto e puntuale, dalla prenotazione fino al ritiro e alla riconsegna del veicolo. È fantastico sapere che il nostro team ha fornito un'esperienza senza intoppi, con una comunicazione chiara in diverse lingue, tra cui l'italiano, e senza la necessità di una cauzione o dei dati della carta di credito, che è una pratica comune in Italia.

Siamo contenti che tu abbia apprezzato la comodità del nostro punto di ritiro e riconsegna, a pochi passi dall'aeroporto, e che il nostro staff sia riuscito a rendere il processo semplice e senza attese. Siamo grati per le tue parole gentili sulla professionalità e cortesia del nostro personale e siamo lieti che tu abbia trovato i nostri prezzi onesti.

Non vediamo l'ora di darti il benvenuto di nuovo a Rodi e servirti in futuro!

Cordiali saluti,
Il team di RODOS CARS

Betygsatt 4 av 5 stjärnor

No issues. Will rent again if we return

Rented a car at the hotel i Kolymbia. Our car was a Mercedes in good condition.

No discussions or disagreements with the rental agent.

One annoying thing, we were informed that neither tires nor windshield not were included in the insurance. We did not have any accident, but that felt cheap…

7 augusti 2024
Omdöme utan inbjudan
Logotyp för Rodos Cars

Svar från Rodos Cars

Dear Mr Fredrik Nilsson,

Thank you for your review and for sharing your experience! We’re pleased to hear that your rental went smoothly, and that the Mercedes met your expectations in terms of condition and service. It's great to know that there were no issues or disagreements with the rental process.

Regarding the insurance, we understand your concerns. While comprehensive, our insurance does not typically cover tires or windshields, which is a standard practice in many rental agreements. We will take your feedback into account to ensure better communication and transparency around insurance coverage in the future.

We’re glad you had a positive experience overall and look forward to welcoming you back next time!

Best regards,
RODOS CARS

Betygsatt 5 av 5 stjärnor

Excellent no-fuss service at a good price.

We rented a basic level car for a day’s sightseeing around Rhodes. The whole experience was seamless and well managed. They turned up bang on time to deliver the car to the hotel, the paperwork was all handled swiftly and without fuss and the car was just what we expected. We left the keys at reception that night and the car was retrieved the next morning, again without any fuss. The cost was very reasonable and seemed to be around 20% less than most other online renters.

29 augusti 2024
Omdöme utan inbjudan
Logotyp för Rodos Cars

Svar från Rodos Cars

Dear Keith Wear,

Thank you for your great review! We are thrilled to hear that your car rental experience with us was seamless and well-managed. It’s fantastic to know that everything, from the punctual delivery of the car to the smooth handling of the paperwork, met your expectations. We’re also glad that the vehicle suited your needs perfectly.

We strive to provide hassle-free service, and we're pleased that you found the process of leaving the keys at reception convenient. It’s great to hear that our pricing was competitive, offering you good value for your sightseeing day around Rhodes.

We look forward to serving you again in the future!

Best regards,
RODOS CARS

Betygsatt 3 av 5 stjärnor

Service can be improved!

Booked for a 01:00 collection to the airport. When we land to the airport we went to the office and noone was there!The office was open but noone was there! A couple was there too and they was waiting also. After 45 minutes a lady apear and she told us that she was expecting us 02:00 and we made a mistake with our booking! With 2 babies crying 1 four months and the other 2 years old! We started to make the paperwork and we aware the lady that was crucial the infant Seat and babybseat are in place. She inform us that is not my resposibility to install you the babysit inside the car and you need to take care your babies!!! We booked a Scoda fabia station wagon and she gave us a Fiat tipo that was clean and ok for our needs! When we went to the parking area noone was there to help us to install the babysits and my man went back to the office to find the lady, when my husband ask her to come to the parking area to help us she told him that she cannot leave the office and is our resposibility to install them, and if u want you can bring the car in front of the office to help you! Then i took the car in front of the office and she ''tried'' to help us without luck! Then the lady told us that u can check youtube how to install the babysits!!!! My husband told her that is your job to help us and she told him that you can take a TAXI and leave the car if u dont like my service! I booked the car to this company because of the good reviews but from my side the service need improve! The car was running perfect and was clean! The island is really beautiful and you need to visit it!

14 juli 2024
Omdöme utan inbjudan
Logotyp för Rodos Cars

Svar från Rodos Cars

Dear Simen,

Thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience experienced during your car rental process. After reviewing your feedback and the details of your rental agreement, we want to clarify a few points to better address the issues you faced.

Firstly, according to our records, the checkout time listed on your contract was 00:24, indicating that the vehicle was collected at this time, which is 35 minutes earlier than the 01:00 AM you mentioned. This discrepancy in times is quite unusual, and we're exploring all possibilities, including a potential misunderstanding due to time zone differences. If your devices were set to a different time zone, that might explain the confusion. We suggest double-checking the time settings on any devices used during your travel.

Regarding the late-night service and the installation of baby seats, we recognize that the minimal staffing during late hours may not fully meet all customer needs, especially when complex assistance like car seat installation is required. To improve our service, we have decided to adjust baby seats for late-night arrivals beforehand. However, it is crucial that parents verify and take final responsibility for ensuring their children's seats are installed correctly and securely.

We deeply regret any distress this situation may have caused, especially with young children involved. We are committed to enhancing our procedures to better serve our customers during all hours and ensure a smoother, more supportive rental experience.

If you have further concerns or require additional clarification, please don't hesitate to reach out to us directly at info@rodoscars.gr. Your satisfaction is very important to us, and we look forward to the opportunity to serve you better in the future.

Best regards,
RODOS CARS - Avance Team

Betygsatt 1 av 5 stjärnor

STAY AWAY

Not impressed at all with this company.

Hired a Peugeot 301 and upon arrival was given a Renault Clio estate that was approximately 7 years old.

Horrible car - not very pleasant and was for 3 adults a child plus 3 large suitcases.

I complained about the car and was then offered the only other car available which was a Fiat Tipo.

The car was battered and had scratches / dents etc everywhere but my partner said it was a better option out of the 2.

Given the car was in a bad state we took images of the car for our own peace of mind even though the owner of the company took a video of the car and all its damage.

Upon returning the car, we were accused of causing the damage - if we hadn’t had taken images, this company would have exploited the situation.

We do not recommend this company for anyone - they’re opportunists and would definitely try to make money out of you.

Please take care and be sure to record the damage on the car you’re hiring.

€296 for a Fiat Tipo is far too expensive too.

24 juli 2024
Omdöme utan inbjudan
Logotyp för Rodos Cars

Svar från Rodos Cars

Dear Customer,

Thank you for taking the time to share your concerns. We sincerely apologize for any inconvenience you experienced during your rental period. We would like to address a few key points to clarify the situation and our practices.

Firstly, regarding the vehicle substitution, it is indeed standard practice in the car rental industry to offer a comparable vehicle when the specific model booked is not available due to unforeseen circumstances, such as unexpected maintenance or late returns by previous renters. This is why we occasionally need to provide an alternative model. We appreciate your understanding in this matter.

We want to express our commitment to the principles that have allowed us to earn the trust and preference of thousands of customers annually for more than 35 years. At Rodos Cars, we pride ourselves on treating each customer with the utmost responsibility and professionalism.

This long-standing trust is built on our consistent approach to customer service, ensuring that each interaction reflects our dedication to honesty and quality service. Our goal is not just to meet but to exceed the expectations of those we serve, fostering relationships that endure year after year.

We understand the importance of each customer's experience and are continually striving to enhance our services to ensure satisfaction across every aspect of our business. Thank you once again for your feedback, and we look forward to the opportunity to serve you better in the future.

We take the condition of our vehicles seriously, and it is our standard procedure to record a video of the car’s condition at the time of handover. This practice is meant to protect both our customers and our business by documenting existing damage. It is in no way meant to exploit but to ensure transparency and honesty in documenting the vehicle's condition before and after the rental.

Regarding the pricing, the rate you mentioned includes full insurance coverage, which is particularly crucial for ensuring peace of mind while renting a vehicle. Given the high season in July, our prices are competitive within the market, especially considering the full insurance provided. We strive to offer rates that are among the best available, reflecting both the quality of our vehicles and the comprehensive service we provide.

We genuinely regret that your experience did not meet your expectations and would appreciate the opportunity to discuss this further with you. Please feel free to reach out to us at info@rodoscars.gr. We are committed to ensuring our customers have a positive experience and are keen to resolve any issues amicably.

Best regards,
RODOS CARS - Avance Team

Betygsatt 5 av 5 stjärnor

Esperienza perfetta

Esperienza perfetta, tutto ha funzionato ed è stato molto facile.
Abbiamo ritirato l'auto al porto di Rodi, siamo stati contattati già durante il traghetto per spiegarci il pick up! Consegna in aeroporto giusto di fronte al Terminal. Macchina perfetta e pulita. Estremamente soddisfatti. Qualità prezzo ottima. Nessun importo trattenuto sulla carta di credito, vorrei aggiungere che questo è davvero molto raro.

10 juli 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Compagnie sérieuse

J'ai loué une voiture à cette compagnie, la réservation a été faite par internet pour une livraison et une reprise à l'hôtel. Tout c'est très bien passé. Aucun problème à signaler avant - pendant ni après. TOP

14 juni 2024
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Had other expectations

Positive: I reserved the car online and had no waiting time upon picking up the car. No credit Card is needed. Second driver is easy to add.
Car is clean.

Negative: I reserved a VW Polo online, for a 150€ more, than a car in the cheaper category would have cost me. So I thought it would have enough horsepower since my destination was 3km down from the mainroad. A steep and winding road which I would have to drive at least twice a day.
When I wanted to pick up the car, they said only a Renault Clio was available. I told the Lady at the counter, that this is not what I had ordered.
She sent me outside to the Cars waiting.
The guy showed me the clio and I told him where I needed to go and that the car he was showing me, was not at all what I was expecting, since their page said that one would even get an upgrade, if the car was not available. This car is everything but an upgrade. Since there were Peugeot 208 on the parking lot, which were in the same category as a Polo, when i booked and looked way more modern and better motorized than the Clio. But he was not reacting at all and told me how great this clio was and that it was perfect for what I needed. Since I needed a car and saw no chance to change it, I took the Clio.
And I regret it very much.
Everday when I use it, I feel scammed for what I paid. It is really under motorized and barely makes the hill every day. I drive manual Cars for 20 years, but this bucket is a joke. Nothing else. I am staying in Stegna, where you can get a better car for less Money at the local rental stations.
Since the rest of my holiday is perfect, I am relatively upset with my choice and should have cancelled my reservation.
Lesson learned for my next holiday.

9 juni 2024
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Betygsatt 5 av 5 stjärnor

My choice of rentalcar on Rhodes.

Everything from booking the car , going through the car the car it self and returnal of the car went smoothly the rep that served me the car to the hotel in
Rhodes town at Aquarium view hotel was a true proffesional and friendly nice and very serviceminded.

I will for sure book a car again by this company as i have done before. If you want a good experience and a quality service and Quality care use this company.

13 maj 2024
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Betygsatt 5 av 5 stjärnor

Great

Absolutely brilliant service from Sevi at the Blue Bay Hotel.
Car was lovely. So clean and new.
Would highly recommend.

7 maj 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great experience with Rodos cars

Have used Rodos cars both times we’ve been to the island and can’t fault them. The price you’re quoted is what you pay, damage waivers etc all included unlike a lot of hire companies. Quick pick up and drop off (we were on our way 10 minutes after collecting our cases). Word of warning though if you get a Toyota Yaris sometimes if the interior mat gets pushed up too far can stop the clutch being depressed fully then the car won’t start. Phoned Rodos to say there was a problem with the car intermittent starting but they immediately knew what the problem was. Helpful and friendly staff

19 oktober 2023
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Betygsatt 5 av 5 stjärnor

Great customer service…

Sevi at the Labranda Blue Bay really took the time to discuss abd understand our family needs . She recommended the perfect car , gave us some fantastic insights into local places to visit and really made us feel comfortable with driving in Rhodes (wife and I were a bit nervous)
Filled In the paperwork and arrived next morning to find we had been upgraded free of charge to a brand new vehicle in immaculate condition.

Definitely recommend Rodos Cars at Labranda

Ps thankyou Sevi you made our trip

25 oktober 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great value one all in price no hard sell insurance. Why can't all car hire be like this.

Go to Rodos labanda blue hotel rhodes.."how much for small car one day" ..40 euro sir...I wait for the inevitable " and would you damage insurance, waiver protection insurance,wheel rim insurance tyre insurance, collision waiver etc etc etc..no it's 40 euros all in. The car was good for the price and what we needed returned...no inspection under a million watt light to find on scratch (had that before)highly recommended

18 oktober 2023
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Betygsatt 5 av 5 stjärnor

Fantastic company

Firstly, this is an excellent company, went out their way to have the right car and child seat for my granddaughter, excellent quality too. I hired a smaller car too while we had our holiday in Lindos, lovely quality. Any queries or changes, they were only too happy to help and respond within the hour. Just fantastic.

8 september 2023
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Betygsatt 1 av 5 stjärnor

Petrol scam attempted. Be wary

Things were going well with the rental until it was time to return, the lady at the Diagoras airport airport return station insisted we pay extra for missing fuel (less than a tick less than when we returned) and asked for 15 euros. When I got to the office to pay she pretended there had been a mistake and said “actually, my mistake it’s 20 euros”. I challenged her on this and said “no problem, give me the keys back I’ll go and top up the petrol” and she then admitted that she was actively trying to scam me and wanted an additional tip. Shameless, these sorts of experiences will divert tourists away not only from your business but also the country as a whole, you cannot treat tourists like this, it left a really sour feeling on my exit of your beautiful country. I can’t believe I’m saying this In 2023 but be wary of scammers

24 september 2023
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Betygsatt 1 av 5 stjärnor

A big disappointment

My partner is a pro when it comes to cars. We asked for a serious luxury vehicle. Porsche wasn't available so we settled for an Audi A3, it's just a shame that on the morning of collection we found out that it was a car from 2016!!! The driving experience was extremely bad. At the end of the day we returned the car, we only asked for a refund for half the next day. And of course we were refused because there is no refund. And we were told why we didn't call to report the vehicle? And I don't understand if you had a better car from the beginning why didn't you give it to us.... I expected much more from a company of this size!

20 september 2023
Omdöme utan inbjudan
Logotyp för Rodos Cars

Svar från Rodos Cars


Dear Sofi Mor,

I'm sorry to hear about your recent experience with our car rental service, and I want to extend our sincerest apologies for any inconvenience you encountered during your rental.

Firstly, we appreciate your understanding of the challenges the car rental industry faced during the recent coronavirus crisis, leading to the extension of the usage of certain vehicle models beyond our usual three-year limit. This was indeed a necessary step to ensure that we could continue providing services to our customers despite the constraints faced by car manufacturers.

However, it's disheartening to hear that you were not satisfied with the Audi A3 you received, especially given your preference for a luxury vehicle. We understand that the driving experience did not meet your expectations, and we genuinely regret any discomfort you experienced as a result.

Our commitment is to ensure that our customers have a seamless and enjoyable experience with our rental cars, and I apologize for any lapse in meeting that standard in your case. We value your feedback, as it helps us improve our services.

Regarding the refund request for half of the next day's rental, I understand your disappointment with our initial response. In normal circumstances, our policy does not allow for refunds once a vehicle has been collected. However, it's clear that your experience was not up to our usual standards, and we want to make it right.

Starting from this year, the production issues faced by car manufacturers have been resolved, allowing us to return to our standard practices of providing top-quality vehicles to our customers. We also take your feedback seriously, and your comments will be used to ensure that similar situations are avoided in the future.

We would be more than willing to offer you a special discount on your next rental with us as a gesture of goodwill and an opportunity to regain your trust. If you decide to make another reservation with us, please contact our reservation department and reference this message. We are committed to providing you with the exceptional service you deserve.

Once again, we apologize for any inconvenience you experienced during your recent rental and thank you for your understanding. We hope to have the opportunity to serve you again in the future and demonstrate the high standards that have made our company one of the most reliable in the tourism industry in Rhodes.

Best wishes from Rodos Cars Management and Staff, and we look forward to welcoming you back to Rhodes.

Sincerely,

Savvas F. Dimitropoulos
Car rental Agent -Business Development Manager
Head office : 85103 Kolympia ,Rhodes - Greece
Tel. 00302241056567
Fax. 00302241056568
Mob. 00306936757426
Website : www.rodoscars.gr
Email : savvas@rodoscars.gr

Betygsatt 4 av 5 stjärnor

Tutto ok ma consegna al porto migliorabile

Comoda prenotazione online senza alcun pagamento anticipato. Anche il prezzo è stato conveniente per essere agosto.

Unica pecca la consegna al porto è stata molto disorganizzata, non ci avevano dato alcun riferimento preciso e quando siamo arrivati non trovavamo nessuno. Alla fine siamo riusciti a trovare l'incaricato dopo aver chiamato, il quale da solo doveva però occuparsi di tutti gli arrivi e quindi non è stato particolarmente disponibile (gli abbiamo fatto notare una spia accesa ma non ha saputo aiutarci).

La macchina era una fascia economy, ma la.nostra era una vecchia panda non particolarmente pulita.

20 augusti 2023
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