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Great customer support from Haley gave me all the info I needed.

Xtremely disorganised. Had a confirmed test appointment for a 2.5  year old toddler, yet we had to wait almost 2 hours for the test to be carried out!!.  We also had to wait with at least 50+ others in a POORLY ventilated (and sized) room, social distancing did not exist. The irony here is if we didn't have covid going in we may very well have caught it in there!. Based on my experience I would strongly recommend  another test centre other than this one (RocDoc, Cork airport. 27th Dec) . Disgraceful and the HSE should consider alternative suppliers. The limited staff were apologetic to be fair but equally out of their debth. On leaving, the Que into the test centre was as at least 10 times longer than it was entering,  so I can only image how long it took folk to get tested, all the time being exposed to potentially higher levels of risk of catching covid. A DISGRACE!!!

This was my first time booking a PCR for my special needs brother. I ran into a bit of difficulty but Ella came to the rescue. I want to thank her so much she really took the stress out of it for me. Thanks again Ella!

Just to follow on with my experience, today we went to Cork Airport for the pcr test, arrived on time, we queued for an hour and a half as there was only one technician to do PCR testing and transferring of specimens to the lab. To top it all he had issues with the Wi-Fi on his tablet which led to more delays. I overheard a conversation behind me, this woman with 3 small kids started queuing at around 2.45 obviously for a one hour result, as she was getting a flight at 5.20 to Manchester, she was taking the kids to see there dad. By 3.45 she was still over half an hour away from actually having her PCR. She left with the kids as she wouldn't have the result back on time. Them poor kids!
Following on again, my brother's PCR result took over 24 hours to return, I made an official complaint and I was given a refund. Emma in customer service was very helpful. The end!

I found Ciara very helpful today and she answered my queries very quickly and was very informative. Thank You Ciara

Hayley was very helpful and gave great instructions

I was booking an antigen test online from the UK to travel from Ireland to the UK and Megan in the chat room, was very helpful, patient and friendly, and explained how navigate the system for the first time.

Aoife was very helpful and quick in answering my request. Great customer experience!

Ciara was very knowledgeable and helpful with all questions i had. She also corrected an error on the pdf cert details immediately once we spotted it. Would highly recommend this service.

I recently had occasion to ask Hayley of RocDOC for assistance. She was very helpful.

Hayley was very efficient and sorted it, like RocDoc themselves, regarding my queries.

Hayley was concise and fast on responding my doubts.

I recently had to change my appointment for COVID test and Hayley was very helpful and was able to make the necessary changes to receive my results to meet my flight change.

Hayley, Emma, and Megan were all very helpful in updating our Covid tests and scheduled times! Everything I did to try to update it ended up not being what we needed and I was creating quite a mess. These three were always very patient with me and were extremely helpful. Thank you all so much!!

Haley was very helpful is assisting me, with thanks

So quick and easy to get what you want sorted with Megan

Great help. swift and precise. Thank you

Tony was great help answering all my questions

Very professional service provided by Jane and gave clear answers.