Heb helped make our house selling experience a million times smoother than it could have been. We were so grateful to have an attentive, kind and thoughtful person working on our behalf. He even helpe... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
absolutely shocking agents. tried to view a property and was told I would get a call back twice from the agents dealing. didn't happen! chased twice and told agents out of office or busy. then get tol... Se mer
Estate agents are, generally, not the most popular people. So when you find a good one, it’s a helpful bonus. Phil Bennett -- “Big Phil” — of Robert Luff and Co, has done a superb job in sec... Se mer
Företaget har svarat
Personally wish I had avoided...awful communications from them and make sure you read any contract FULLY as they certainly don't tell you everything you will be signing but certainly will hold you to... Se mer
Företagsinformation
Skrivet av företaget
Nobody knows the local market like us! We have been helping people move for decades and with the help of experience and tech we know exactly how the market is performing, town by town, street by street. We have a partner in every office and staff who are from the area and love to help people get moved. With branches located in Goring, Tarring, Worthing, Lancing and Hove.
Kontaktuppgifter
Storbritannien
- www.robertluff.co.uk
3,3
Medel
24 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 25 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Immensely grateful for the service…
Immensely grateful for the service provided by Robert Luff in purchasing my home at a very difficult time for me. They were professional, ever patient and extremely knowledgeable. I particularly would like to recommend Jayne, Henry and Max for their utmost dedication and commitment in the process. Very impressive!
10 februari 2024
Omdöme utan inbjudan
Svar från Robert Luff & Co
Thank you for taking the time to leave us your positive feedback.
We’re so pleased to hear that, even during a difficult time, you felt supported throughout your home-buying journey. The team will be delighted to know their dedication made such a positive impact – they’re a fantastic team and will really appreciate the recognition.
Wishing you all the best in your new home, and thank you again for choosing Robert Luff & Co.
Not very helpful at all
Not very helpful at all. Spoke to one of their mortgage advisors who said will email the forms I need to submit for them to review as we are interested in one of their properties, no email received. It’s been 5 days now. No callback whatsoever.
27 januari 2024
Omdöme utan inbjudan
Svar från Robert Luff & Co
Thank you for taking the time to leave us a review, and we’re really sorry to hear about your recent experience.
This is certainly not the level of service we aim to provide, and we completely understand how frustrating it must be to feel ignored – especially when you're trying to move forward with a property you're interested in.
Thank you again for your feedback – it helps us improve, your comments have been taken on board and will be passed onto our Management Team.
Great service, poor communication
Managed to get a viewing the same day I called which was great. I was told I'd be sent an application form but didn't receive one. After calling back the next day to chase the missing forms, I was told specific representatives allocated to the property would call me back. After no response for 2 hrs I called back where I was told I only get a form if the LL agrees to my req for application. I will update my review as I go through this process but so far the communication hasn't been great.
14 mars 2023
Omdöme utan inbjudan
Svar från Robert Luff & Co
Thank you for taking the time to leave us a review, and we really appreciate your honest feedback.
We’re glad to hear we were able to arrange a same-day viewing for you, but we're sorry the communication afterwards didn’t meet your expectations. We completely understand how frustrating it can be when you're left waiting for updates, and we apologise for any confusion around the application process.
Our team aims to provide clear and timely communication at every stage, and your comments will certainly be shared internally so we can continue to improve.
If there’s anything we can do to assist you further, please don’t hesitate to contact us directly — we’re here to help and hope to turn your experience into a more positive one moving forward.
Useless
Useless! Tried several calls over 2 days to arrange viewings on 3 properties after complaining we were given 1 viewing only to be called back later and told it was under offer. Also 3 months ago my daughter called them for a rental property 5 times and never received a call back
25 maj 2022
Omdöme utan inbjudan
Svar från Robert Luff & Co
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience — it’s certainly not the level of service we aim to provide.
We completely understand how frustrating it must have been to struggle to arrange viewings and to feel that your enquiries weren’t followed up properly. We also sincerely apologise for the inconvenience caused to your daughter regarding the rental property — no one should have to chase multiple times for a response.
Please be assured your comments have been passed on to the relevant team managers so we can review what went wrong and ensure this doesn’t happen again.
Thank you again for your honest feedback.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.