Riverside Motor Group Omdömen 

Very helpful and polite enjoyed the day

Grumpy service staff and really unhelpful.

My dash cam had been removed and belongings taken out of the glove box and door pocket without any good reason.

I'm not keen to return or recover this dealership.

Excellent service and customer support

Lovely folks down at the dealership, made buying easy. Big thank you to Adham for taking me through it all, the car is amazing!

Very helpful, lots of knowledge shown about the car, lots of key features demonstrated during test drive etc.

Excellent customer service, specially salesman Adam.

Riverside were great with us, very patient, not at all pushy. Will definitely go and see them for my next car.

My experience of buying a car from Riverside Volvo Doncaster was made by the attention and helpfulness of Tom the salesman, he made buying my car a joy rather than a chore

Having dealt with numerous car dealers over the years, Andy at Riverside Hull made the process of purchasing a vehicle an absolute pleasure. Nothing was too much trouble and attention to detail was exemplary. I felt valued and all the staff were welcoming and extremely courteous.
Would highly recommend!

They gave me the best part exchange price for my vehicle. There was no pressure. Test drive no problem. Everything open, honest and transparent. All options discussed regards warranty, etc. A trouble free transaction. Lee is an asset to Riverside.

Lee was really nice and approachable and helped me right from the start. It was my Dad who told me about BYDs and will be getting his in August, but I was looking to switch to electrics to save money on a monthly basis without the cost of petrol. We went on a whim after being messed about at other garages and had seen the deal on the Dolphin's that was very much a comfortable price which we felt was too good to be true - but Lee confirmed this is all correct and after falling in love with the car, it was a no-brainer! The entry level is unreal, the things it comes with would make you think otherwise. The test drive with Beth was great and I loved it even more, it is so smooth and nippy when it needs to be and so many clever safety features as standard. The 360 degree camera is definitely my favourite and I have the most fun with this! Thank you so much again - highly recommend to anyone :)

I recently purchased a used Volvo selekt XC90 that cost nearly £23K from Riverside Volvo, Leeds. I reside 2hrs away and chose this dealership as they boasted ‘excellent customer service’ on their website.

After test driving the car I pointed out to the salesman that it pulled to the left and that it needed the steering & wheel alignment checks doing which he acknowledged. He gave me a date of a week to have the car inspected to the Volvo rigorous Selekt standard and picked up by myself. My partner and I were very excited and booked annual leave off from our employers in order to collect the car. A few days prior to collection (after I enquired as to the progress) I was advised that the car may not be ready for the agreed date. After making strong representations I was then advised that they would do their best to get it completed.

After collecting the car and assured all the work had been done, I drove on the motorway on the long journey home and noted that it still pulled to the left and the steering wheel shook when driving at motorway speeds.
I immediately took the car to Kwikfit the next day to be told that the wheel alignment was out and the wheel balancing needed doing as it was way out !! I was also told that the rear tyre had a deep cut that went through to the core of the tyre and needed replacing ! I paid for the four wheel balancing (£120) and telephoned the salesman from Riverside who I purchased the car from (from the Kwikfit garage) and advised him of these defects. I was told to forward the invoice for the wheel alignment and obtain a quotation for the new replacement tyre but not to purchase it as yet until authorisation was given by his bosses for me to be reimbursed.
Well here we are some ten days later, I’m still out of pocket for the wheel alignment/balancing bill that hasn’t been reimbursed still and have a defective tyre on my expensive car and I have now been requested to purchase a new tyre and send in the invoice in order that I can get reimbursed as they won’t do this from the quotation (that they asked me to obtain).
Still no apology for supplying me with a car (to date) with defects that should have been detected nor my inconvenience and wasted time going to and from garages and playing email tennis and the associated fuel costs.

To say this was a stressful experience is an understatement and I will be most certainly
writing to Volvo UK with my non ‘excellent customer service’ experience.

My experience at Riverside BYD Wakefield was cracking because I brought a juke 70 plate it was out of this world inside and out everything what I was looking for The sale man was cracking fella and had everything sorted after our journey of 2.30 hours

Very good customer service from a knowledgable sales person, Daniel Barnard.

I'd definitely recommend Riverside Honda Wakefield to friends and family because the service was of a very high standard. Steph is a very attentive assistant. She was able to answer every question. The test drive was conducted under her supervision, which made it smoother, more accurate, and easier. The purchase process was also absolutely smooth and perfectly prepared in advance. We didn’t experience any delays and were able to complete everything efficiently. Thank you!

Amrou was super responsive and very clear when explaining all the options. I'd recommend purchasing through Volvo and Riverside.

From start to finish everything was quick and easy

Knowledgeable sales team. Made to feel welcome with no hard sale, time given to view models and test drive.