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Richer Sounds - Swiss Cottage Omdömen 

1 099
•
TrustScore 5 av 5

4,9

HiFi-butik
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Plats

Byt plats

25 Northways Parade, NW3 5DN London, GB

•
0333 900 0031

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Great company with great people. We bought a big tv which unfortunately had a technical manufacturer issue. Contacted RS and they couldn't have been more helpful. Had a replacement tv within a couple... Se mer

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Betygsatt 5 av 5 stjärnor

Andre from Richer Sounds in Swiss Cottage provided a great service. I had an old Hi Fi that had not worked for many years. I am not an expert do was delighted that he was able to provide options and i... Se mer

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Betygsatt 5 av 5 stjärnor

Oli and his knowledge and support was first class. He tested the projector in the shop with me and I was so pleased he found the product to be an excellent purchase for me. It was a seamless journey f... Se mer

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Betygsatt 5 av 5 stjärnor

I have to say Richer Sounds never let you down, if anything is wrong they immediately pull out all the stops to remedy the situation. The Sennheiser headphones I received were damaged in transit. I ha... Se mer

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Företagsinformation

  1. HiFi-butik
  2. Elektronikbutik
  3. TV-butik

Skrivet av företaget

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.

Kontaktuppgifter

  • 25 Northways Parade, NW3 5DN, London, Storbritannien

  • 0333 900 0031

4,9

Utmärkt

TrustScore 5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,9

Alla omdömen

(1 099)

24 644 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 5 av 5 stjärnor

Bought a high end DVD player from Oli

Bought a high end DVD player from Oli, who was very helpful about exchanging one unit for another and also showing me various TVs and stands. There was absolutely no pressure to buy or influence my choice. Good customer service is very rare today and this was exceptional.

19 juni 2026
Omdöme utan inbjudan
Logotyp för Richer Sounds - Swiss Cottage

Svar från Richer Sounds - Swiss Cottage

Thanks for your great feedback and for supporting local business.

Betygsatt 5 av 5 stjärnor

The staff

The staff,
Were helpful on the phone and in the shop
gave good advise , I purchased a small gift for a friend
it was nice surprise and went down well.
Thank you all ,now I have to save for my speakers
HG.

6 juni 2026
Logotyp för Richer Sounds - Swiss Cottage

Svar från Richer Sounds - Swiss Cottage

Thanks for your kind review, we look forward to your next visit.

Betygsatt 5 av 5 stjärnor

I have been with Richer sounds for…

I have been with Richer sounds for nearly 20 years, and I've always received 5* service from them.
Very unbiased, and say what they really want to say.

5 juni 2026
Logotyp för Richer Sounds - Swiss Cottage

Svar från Richer Sounds - Swiss Cottage

Thank you for your wonderful feedback

Betygsatt 5 av 5 stjärnor

Good advice

Good advice, competent staff

25 maj 2026
Logotyp för Richer Sounds - Swiss Cottage

Svar från Richer Sounds - Swiss Cottage

Thank you for your 5 star review!

Betygsatt 5 av 5 stjärnor

Brilliant hifi shop

Brilliant hifi shop. Paul and Oli were amazing. So knowledgeable and helpful! Couldn't ask for better service. Thank you! Lindsay

29 maj 2026
Omdöme utan inbjudan
Logotyp för Richer Sounds - Swiss Cottage

Svar från Richer Sounds - Swiss Cottage

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Betygsatt 5 av 5 stjärnor

A First-Class Buying Experience

I had an outstanding experience with Richer Sounds in Swiss Cottage when purchasing a turntable and WiiM streamer. Oli was knowledgeable, responsive, and very easy to deal with throughout the process. He provided clear advice and helpful technical support at every stage, and his sense of humour made the experience even more enjoyable! Excellent customer service from a longstanding local retailer that I would recommend without hesitation.

19 maj 2026
Logotyp för Richer Sounds - Swiss Cottage

Svar från Richer Sounds - Swiss Cottage

Thanks for your feedback, great to read you were happy with our service.

Betygsatt 5 av 5 stjärnor

Good professional shop staff

Good professional shop staff; ditto for technical installation staff

19 maj 2026
Logotyp för Richer Sounds - Swiss Cottage

Svar från Richer Sounds - Swiss Cottage

Thanks for your great feedback and for supporting local business.

Betygsatt 5 av 5 stjärnor

Great customer service

Great customer service, very competitive prices, extended warranty offers , and the best and latest products available , what else can you ask for.

17 maj 2026
Logotyp för Richer Sounds - Swiss Cottage

Svar från Richer Sounds - Swiss Cottage

Thanks for your 5 star review, we look forward to seeing you again next time

Betygsatt 4 av 5 stjärnor

Very Disappointed

I took your salesman's advice without conducting a listening test and purchased the recommended Amplifier (Denon AVR X2800H). The self-calibrating system to balance the speakers - plain didn't work although I eventually managed to balance the system manually. When Richer Sounds heard of my dissatisfaction they were VERY SUPPORTVE, even sending the shop manager to my home to advise. They offered me free exchange or a full refund but it wasn't necessary because the system was by then satisfactory. Thank you RICHER SOUNDS

13 maj 2026
Logotyp för Richer Sounds - Swiss Cottage

Svar från Richer Sounds - Swiss Cottage

I was genuinely sorry to hear that you’ve been disappointed with the purchase of your new amplifier. particularly after taking advice from our team. We would always do our best recommend the most suitable product based on a customer’s requirements, so it’s disappointing to hear that this hasn’t met your expectations.

Indeed, it sounds like something didn't go quite as it should here with the auto calibration, which can potentially be affected by a number of factors, however I understand the branch have since arranged a home visit to help understand the issues and am pleased to be able to say the situation is now resolved to your satisfaction.

Of course if I can be of any more help in the meantime do let me know, hopefully you will believe from the 98% of positive Trustpilot reviews that these kind of issues are a very rare occurrence and ones we will always attempt to put right.

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Betygsatt 5 av 5 stjärnor

The customer service was very…

The customer service was very efficient.
I found the shop assistants extremly helpful and very friendly.
I'm also very pleased with the product that i purchased.
I would definately recommend.

5 maj 2026
Logotyp för Richer Sounds - Swiss Cottage

Svar från Richer Sounds - Swiss Cottage

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Betygsatt 5 av 5 stjärnor

Good and well-informed advice on…

Good and well-informed advice on selection of new speaker and sub-Bass system to add to existing amplifier

4 maj 2026
Logotyp för Richer Sounds - Swiss Cottage

Svar från Richer Sounds - Swiss Cottage

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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