Great company with great people. We bought a big tv which unfortunately had a technical manufacturer issue. Contacted RS and they couldn't have been more helpful. Had a replacement tv within a couple... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Andre from Richer Sounds in Swiss Cottage provided a great service. I had an old Hi Fi that had not worked for many years. I am not an expert do was delighted that he was able to provide options and i... Se mer
Företaget har svarat
Oli and his knowledge and support was first class. He tested the projector in the shop with me and I was so pleased he found the product to be an excellent purchase for me. It was a seamless journey f... Se mer
Företaget har svarat
I have to say Richer Sounds never let you down, if anything is wrong they immediately pull out all the stops to remedy the situation. The Sennheiser headphones I received were damaged in transit. I ha... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktuppgifter
25 Northways Parade, NW3 5DN, London, Storbritannien
- 0333 900 0031
4,9
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Worked with Richard Sounds at Swiss…
Worked with Richard Sounds at Swiss cottage, top guys A++++ on service .
Went out to of their way to get the deal done.
13 augusti 2025
Svar från Richer Sounds - Swiss Cottage
Thanks for your great feedback and for supporting local business.
Amazing advice, price and service
Amazing advice, super fast return with quotes and great recommendation for installer. I will always come back to Richer Sounds, they are the top electronics retailer.
12 augusti 2025
Svar från Richer Sounds - Swiss Cottage
Thanks for your great feedback and for supporting local business.
Svar från Richer Sounds - Swiss Cottage
Thanks for your feedback, great to read you were happy with our service.
Great customer service and products
The team have a great ethos that puts the customer first.
I ordered two pairs of speakers from different brands as I couldn't decide which would be best for a 21st birthday present. The process worked seamlessly. When I cancelled the second pair before collecting because I'd changed my mind the Swiss Cottage team took it in their stride and processed the refund promptly and courteously, through clear and helpful emails and a phone call.
I'm pleased with the speakers I kept, the price was good and I trust Richer Sounds way more than some other internet that might offer a marginally better price but with far worse customer service.
8 augusti 2025
Svar från Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
We had excellent service and support
We had excellent service and support. The advice of Omar on the TV we purchased was invaluable. His help in installing it was first class. I have nothing but praise for him and Richer Sounds
6 augusti 2025
Svar från Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
I had excellent service from Omar
I had excellent service from Omar, who gave excellent and honest advice. I had a small issue when setting up at home but again Omar resolved issue very quickly.
4 augusti 2025
Svar från Richer Sounds - Swiss Cottage
Thank you for your 5 star review, it’s lovely to read your comments.
Svar från Richer Sounds - Swiss Cottage
Thanks for your great feedback and for supporting local business.
Svar från Richer Sounds - Swiss Cottage
Thanks for your great feedback and for supporting local business.
Fantastic service!
Really, really efficient and helpful service over the phone. Prompt delivery. Great price as well. Overall a pleasure to deal with.
30 juli 2025
Svar från Richer Sounds - Swiss Cottage
Thanks for your great feedback and for supporting local business.
Great customer service & selection
Great selection of TVs and really valuable staff - knowledgeable and helpful. Second TVs purchased from Swiss Cottage store and cannot recommend more!
26 juli 2025
Svar från Richer Sounds - Swiss Cottage
Thanks for your kind review, we look forward to your next visit.
Always great customer service and the…
Always great customer service and the guys always know what they're talking about
29 juli 2025
Svar från Richer Sounds - Swiss Cottage
Thanks for your 5 star review, we look forward to seeing you again next time
Professional advice and competitive…
Professional advice and competitive prices. I phoned up a few times before the purchase and all the staff were very patient, professional and helpful. Maybe that's why I had been a Richer Sounds customer for over 15 years.
23 juli 2025
Svar från Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
Paul Swiss Cottage at Swiss Cottage is the kind of…
Paul at Swiss Cottage is the kind of person you need in these stores, put me at ease immediately, professional friendly really helpful
I was only spending £200, and had little idea what I was looking for, but the best deal was found for me, and expert advice , without being patronised , was offered the whole time I was there.
You even get after sales service to check everything is in order.
*****
25 juli 2025
Omdöme utan inbjudan
Svar från Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
Slight issue with a damaged product
Slight issue with a damaged product, remedied quickly though.
18 juli 2025
Svar från Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
Very efficient
Very efficient. Called me when it was ready to collect and kept it for me until I could get there. Great job
15 juli 2025
Svar från Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
Exceptional customer service from Oli
Exceptional customer service from Oli.
I had a technical problem with the item that I bought. Oli was very conscientious in helping me exchange it and was always available with help and advice after the purchase. Based on my experience, I would definitely buy from Richer Sounds again.
27 juni 2025
Svar från Richer Sounds - Swiss Cottage
Thanks for your feedback, great to read you were happy with our service.
Always a good experience
Always a good experience. A very human approach to buying hifi !
8 juli 2025
Svar från Richer Sounds - Swiss Cottage
Thanks for your kind review, we look forward to your next visit.
Svar från Richer Sounds - Swiss Cottage
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Amazing new speakers!
Great friendly service from Paul & Omar at Swiss Cottage - I love my new speakers, the sound is amazing!
7 juli 2025
Svar från Richer Sounds - Swiss Cottage
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Fantastic service as always
Fantastic help as usual - managed to get the last of this particular TV available in the entire company, sale was completed quickly and easily over the phone and shipping arranged very quickly. Thanks for the great service 😊
7 juli 2025
Svar från Richer Sounds - Swiss Cottage
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.