Richer Sounds - Southampton Omdömen 

2 703
•
TrustScore 5 av 5

4,9

77 London Road, SO15 2AA Southampton, GB

•

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I’ve purchased at least three high-end items from Richer Sounds and I have never once been pressured into making a decision. Always given plenty of advice and on many occasions, even had the items dem... Se mer

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Betygsatt 5 av 5 stjärnor

Excellent range of gear is available in this Southampton branch with staff, led by a brilliant manager (Rob), having the expertise to ensure that you get the system (or part) that you require. The 'S... Se mer

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Betygsatt 5 av 5 stjärnor

I bought an expensive Arcam A15+ amplifier after over a year of research. I was shocked to unbox it and find it was VERY comprehensively faulty. The staff at Richer Sounds were very sympathetic an... Se mer

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Betygsatt 5 av 5 stjärnor

Love this company. They make it easy to speak to someone on the phone who can give you straightforward informed advice. No pressure tactics, just a nice conversation and recommendations. This makes... Se mer

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Företagsinformation

  1. HiFi-butik
  2. också i
  3. Elektronikbutik
  4. TV-butik

Skrivet av företaget

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktuppgifter

  • 77 London Road, SO15 2AA, Southampton, Storbritannien

  • 0333 900 0036

4,9

Utmärkt

TrustScore 5 av 5

3 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,9

Alla omdömen

(2 703)

24 662 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Such an easy process

Such an easy process! Order online or over the phone and get next day delivery to the store or to your home.
All involved are helpful, knowlegeable and so polite.
Exceptional customer service, always at Richer Sounds.

31 mars 2026
Logotyp för Richer Sounds - Southampton

Svar från Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Betygsatt 5 av 5 stjärnor

Shop Local, it's always worth it.

Visited the store to check on actual definitive dimensions of an item - foot location underneath! Didn't have the right stock, but James willingly engaged in sorting out the actual unsuitability of the item. Would have stayed longer but was also playing beat-the-traffic-warden. Phoned the store the next day to order the right item but got bounced to Brighton store, becasue they were physically closed, where Rosie took my order and got it delivered to the Southampton store for me to pick up the next business day. Picked up my item after a confirmation call to say it had arrived. Fabulous.

7 april 2026
Logotyp för Richer Sounds - Southampton

Svar från Richer Sounds - Southampton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Betygsatt 5 av 5 stjärnor

Always a good service from staff that…

Always a good service from staff that know what they’re talking about. Great quality products. I Would always recommend Richer Sounds in Southampton

6 april 2026
Logotyp för Richer Sounds - Southampton

Svar från Richer Sounds - Southampton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Betygsatt 5 av 5 stjärnor

Great service from Tom

Great service from Tom, helped me choose cables and carried a box to
my car for me.

6 april 2026
Logotyp för Richer Sounds - Southampton

Svar från Richer Sounds - Southampton

Thanks for your feedback, great to read you were happy with our service.

Betygsatt 5 av 5 stjärnor

Great staff

Rob and his staff are a credit to Richer Sounds that’s why over the years I have bought many items from the Southampton branch and continue to do so. They have a great deal of experience and knowledge and nothing ever seems too much trouble. I always feel I can pick up the phone and speak to a member of staff if I need help.

6 april 2026
Logotyp för Richer Sounds - Southampton

Svar från Richer Sounds - Southampton

Thanks for your kind review, we look forward to your next visit.

Betygsatt 5 av 5 stjärnor

We were updating our TV

We were updating our TV, I was unsure as to which TV to purchase. I spoke with Rob who was extremely helpful and helped me decide the correct tv for us . It is perfect for our lounge, great picture and great sound.
service was first class. I would highly recommend Richer Sounds to my friends. Thank You.

21 mars 2026
Logotyp för Richer Sounds - Southampton

Svar från Richer Sounds - Southampton

Thanks for your feedback, great to read you were happy with our service.

Betygsatt 5 av 5 stjärnor

The Warranty is worth the paper it's written on!!

I bought my television from a different Richer sounds shop in London (my second TV from the company) but after verifying my details Ben did not hesitate to help me with replacing a faulty remote on the generous warranty offered with my TV. No fuss, no bother, on its way to me within 24 hours. I have always had good service with Richer Sounds, thank you Ben!

7 april 2026
Omdöme utan inbjudan
Logotyp för Richer Sounds - Southampton

Svar från Richer Sounds - Southampton

Thank you for your 5 star review!

Betygsatt 5 av 5 stjärnor

Top service

We always shop at Richer Sounds because their Product knowledge and experience in all audio and visual products is excellent and we always get the right product for us.
Customer service is 5 stars and brilliant warranty on all items.
Ben and Tom sorted our purchase very efficiently 5 stars

31 mars 2026
Logotyp för Richer Sounds - Southampton

Svar från Richer Sounds - Southampton

Thank you for your 5 star review, it’s lovely to read your comments.

Betygsatt 5 av 5 stjärnor

First Class service

Both the online and in-store service (telephone call in this instance) was exceptional. I had a number of questions regarding the differences in my potential choice of purchase, and the people I spoke with couldn't have been more helpful.

30 mars 2026
Logotyp för Richer Sounds - Southampton

Svar från Richer Sounds - Southampton

Thanks for your feedback, great to read you were happy with our service.

Betygsatt 5 av 5 stjärnor

Knowledgable sales staff

Knowledgable sales staff, experience and knowledge is lost on a lot of outlets these days but in Richer Sounds the purchasing experience is a pleasure.

29 mars 2026
Logotyp för Richer Sounds - Southampton

Svar från Richer Sounds - Southampton

Thanks for your kind review, we look forward to your next visit.

Betygsatt 5 av 5 stjärnor

Couldn't have had a better experience

Couldn't have had a better experience. Someone helped me as soon as I entered the store and took me through the different options for what I was looking for (a turntable and speakers). They did me a great deal so I could stick to my budget, and I got something much better than if I just bought a package online. Plus everything I wanted was in stock so I managed to take it home the same day. Would definitely recommend Richer Sounds.

26 mars 2026
Logotyp för Richer Sounds - Southampton

Svar från Richer Sounds - Southampton

Thank you for your 5 star review, it’s lovely to read your comments.

Betygsatt 5 av 5 stjärnor

Tom extremely helpful

Tom extremely helpful. He was polite and very knowledgable.
I am very grateful for his help finding the best tv for my budget and needs .

2 april 2026
Omdöme utan inbjudan
Logotyp för Richer Sounds - Southampton

Svar från Richer Sounds - Southampton

Thanks for your 5 star review, we look forward to seeing you again next time

Betygsatt 5 av 5 stjärnor

Fantastic staff at the Southampton…

Fantastic staff at the Southampton branch. Excellent product knowledge and very friendly.

23 januari 2026
Logotyp för Richer Sounds - Southampton

Svar från Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Betygsatt 5 av 5 stjärnor

Great honest advice and options

Great honest advice and options. Easy to order and all round great friendly experience

24 mars 2026
Logotyp för Richer Sounds - Southampton

Svar från Richer Sounds - Southampton

Thanks for your feedback, great to read you were happy with our service.

Betygsatt 4 av 5 stjärnor

Good expert advice

Good expert advice
Turntable not easy to set up

24 mars 2026
Logotyp för Richer Sounds - Southampton

Svar från Richer Sounds - Southampton

We’re really pleased to hear that you found the colleagues advice helpful but apologies the set up of your new item proved challenging. Turntables can sometimes be a little more involved, particularly for first‑time setup, so I'll check in with the store to remind them to always explain to customers in the event of a problem to call the store for help.

If you are still having issues of course please do get in touch, otherwise I hope you are happy with the quality of the system and thank you again for your custom.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

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