Richer Sounds - Nottingham Omdömen 

2 172
TrustScore 5 av 5

5,0

108 Mansfield Road, NG1 3HD Nottingham, GB


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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Very efficient and friendly staff as usual. Really glad that I had taken out Richer Sounds extended warranty as the unit proved to be beyond repair and I received full reimbursement of purchase price... Se mer

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Betygsatt 5 av 5 stjärnor

On receiving my items after a seamless purchase I was left in the dark somewhat with the poor instructions from the manufacturer. Not Richer Sounds fault, however frustration got the better of me and... Se mer

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Betygsatt 5 av 5 stjärnor

I purchased a Sony Bravia 9 11, 85in as well as Bravia theatre quad and Sub, the deal was better than elsewhere, so thanks to Ian and Dave in the Nottingham outlet for their time. I know this TV is di... Se mer

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Betygsatt 5 av 5 stjärnor

I have used Richer Sounds (Nottingham) for around 20 years or more. I keep coming back because throughout this time, they have consistently provided a trustworthy and reliable service, long product wa... Se mer

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Företagsinformation

  1. HiFi-butik
  2. Elektronikbutik
  3. TV-butik

Skrivet av företaget

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktuppgifter

  • 108 Mansfield Road, NG1 3HD, Nottingham, Storbritannien

  • 0333 900 0035

5,0

Utmärkt

TrustScore 5 av 5

2 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

5,0

Alla omdömen

(2 172)

23 408 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Been using Richer Sounds for years

Been using Richer Sounds for years. Always great customer service and prices.

21 april 2026
Logotyp för Richer Sounds - Nottingham

Svar från Richer Sounds - Nottingham

Thanks for your feedback, great to read you were happy with our service.

Betygsatt 5 av 5 stjärnor

Sennheiser HDB630. Nottingham shop.Four years ago I purchased an Audiolab…

Four years ago I purchased an Audiolab Omnia unit from the Nottingham shop.
So, having a good experience on that occasion, I telephoned the Nottingham shop for advice regarding quality headphones.
I arranged to make the 25 mile journey the following week to try in person.
The staff were very helpful as per usual, tried various headphones with different genres of music from my own phone, using the listening lounge within the shop.
I purchased the Sennheiser HDB630 as recommended on my initial phone call.
Excellent service and will use again.

20 april 2026
Logotyp för Richer Sounds - Nottingham

Svar från Richer Sounds - Nottingham

Thank you for your wonderful feedback

Betygsatt 5 av 5 stjärnor

Excellent service and the cheapest…

Excellent service and the cheapest price online. There was an issue with the online payment system so I called the next day and they waived the express delivery charge by way of an apology. I've been buying goods from Richer Sounds for over 30 years and will continue to do so

20 april 2026
Logotyp för Richer Sounds - Nottingham

Svar från Richer Sounds - Nottingham

Thank you for your 5 star review, it’s lovely to read your comments.

Betygsatt 5 av 5 stjärnor

Great customer service in the…

Great customer service in the Nottingham branch. Offered to ship item to my home next day when it was out of stock in store, and I was able to still pay cash which was nice . Great team lovely store

20 april 2026
Logotyp för Richer Sounds - Nottingham

Svar från Richer Sounds - Nottingham

Thank you for your 5 star review!

Betygsatt 5 av 5 stjärnor

Fantastic service

Fantastic service. Bought my Tv from here a few years ago and was really impressed with the customer service then, so when it came to replacing my old stereo Richer Sounds was my first port of call. Found what I wanted, although the colour of the unit and speaker combination advertised wasn’t what I wanted, after emailing and speaking to Dave it wasn’t a problem for them to mix and match. So called up and ordered it, unfortunately they were unable to take the payment as their system was down, so called back the next day and did the order, think it was the manager I spoke to, because of the issue sorted me out, it arrived the next day. Excellent service, friendly staff, competitive prices, what’s not to love?!? 10 out of 10.

16 april 2026
Logotyp för Richer Sounds - Nottingham

Svar från Richer Sounds - Nottingham

Thank you for your 5 star review, it’s lovely to read your comments.

Betygsatt 5 av 5 stjärnor

Was greeted in a happily manner by Rob…

Was greeted in a happily manner by Rob in Nottingham branch and provided absolutely excellent customer service in a professional manner. He also managed to find the perfect TV for my son.

18 april 2026
Logotyp för Richer Sounds - Nottingham

Svar från Richer Sounds - Nottingham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Betygsatt 5 av 5 stjärnor

Excellent service.

Verry happy with my purchasing experience with Richer sounds. The sales representative discussed my requirements in detail and provided a competative quote with the added bonus of extended warrenty and free delivery. I would not hesitste to reccomend this company.

17 april 2026
Logotyp för Richer Sounds - Nottingham

Svar från Richer Sounds - Nottingham

Thank you for your 5 star review!

Betygsatt 5 av 5 stjärnor

Super service

I needed a new CD player and had a particular model in mind. I phoned Richer Sounds and their helpful staff provided the advice I needed. Purchase was arranged and the CD player was delivered next day. Super service.

15 april 2026
Logotyp för Richer Sounds - Nottingham

Svar från Richer Sounds - Nottingham

Thanks for your feedback, great to read you were happy with our service.

Betygsatt 5 av 5 stjärnor

Great help with my home cinema

I have just finished kitting out my living room with a 5.1.2 setup and Richer Sounds Nottingham have been great and answer all my questions.
Visiting their demo room and hearing the Klipsch speakers before buying them was great and really helped in my decision making.
The staff have been a great help, very knowledgeable and nice to deal with.

9 april 2026
Logotyp för Richer Sounds - Nottingham

Svar från Richer Sounds - Nottingham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Betygsatt 5 av 5 stjärnor

Took the time to listen to what my…

Took the time to listen to what my needs were and asked a few questions about what I wanted from a new audio set up. Explained the options and put togeter various deals that would do the job in my budget. Very happy with the end result and was given a very competitive price.

15 april 2026
Logotyp för Richer Sounds - Nottingham

Svar från Richer Sounds - Nottingham

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Betygsatt 5 av 5 stjärnor

great!!

great company
great advice
great pricing
great people

13 april 2026
Logotyp för Richer Sounds - Nottingham

Svar från Richer Sounds - Nottingham

Thanks for your kind review, we look forward to your next visit.

Betygsatt 5 av 5 stjärnor

Thank you Tony for your great service

Thank you Tony for your great service, but I always feel as if I should not be in the shop! As a black person living in the UK all my life... I am used to getting "looked at" and that's how it feels when I enter Richer Sounds - Nottingham. You and you colleagues just steer at me, as if to say, what are yiu doing in here?

21 mars 2026
Logotyp för Richer Sounds - Nottingham

Svar från Richer Sounds - Nottingham

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Betygsatt 5 av 5 stjärnor

Expert Advice

Really good honest advice on what best suits us. Very competitive prices with a good guarantee. Car parking available at the Nottingham branch. Good after sales service/advice via telephone. Would definitely return in the future.

9 april 2026
Logotyp för Richer Sounds - Nottingham

Svar från Richer Sounds - Nottingham

Thank you for your 5 star review!

Betygsatt 5 av 5 stjärnor

Richters Sounds helps

After a fair degree of research on Streaming devices I decided on upgrading my current streamer.
Richer sounds offered me a home trial on my chosen equipment, and with the VIP discount added this was just too good to pass on.
As always - staff were friendly, knowledgeable and helpful.
Suffice to say I made the right choices all round and with the help of Richer Sounds this was a pleasantly easy experience.

9 april 2026
Logotyp för Richer Sounds - Nottingham

Svar från Richer Sounds - Nottingham

Thank you for your 5 star review, it’s lovely to read your comments.

Betygsatt 4 av 5 stjärnor

SHARP 40HE3245K TV from Richer Sounds

I ordered a SHARP 40HE3245K TV from Richer Sounds online with collection from the Nottingham store. I could see it was delivered by DPD to the store and arranged to collect it same day. on getting it home I unpacked and connected it only to see the screen had a crazed pattern across it. I called the store who agreed immediately to replace the broken screen . So a replacement arrived at my house the next week, the driver collected the damaged one, and I noticed some damage to the front of the new box, I pointed this out and he said he wouldnt recomment getting a TV delivered by DPD. I unpacked it and set it up, starting to get proficient at this. Turned it on and saw that one side was damaged so badly the screen was detached from the surround and again it was crazed all over. Another call to the store, I made my views about DPD very clear. The store ordered a third TV as part of their normal consignment and agreed to test it before delivering it in person. They were as good as their word, it arrived the following week, was delivered in person and works fine, so I'm satisfied with that. It seems there have been problems with the DPD delivery systems and I understand from Richer Sounds that these have been raised with the distributor. I have been favorably impressed by the motivation from staff at Richer Sounds to resolve the issues, and I'm happy to continue buying from them in the future.

27 mars 2026
Logotyp för Richer Sounds - Nottingham

Svar från Richer Sounds - Nottingham

Thank you for taking the time to share your feedback, and I’m so sorry for the frustration caused by the repeated delivery issues you experienced. I completely understand you disappointment as regards DPD, and will ensure this is raised with them at the highest level as we simply expect much more from the couriers representing us.

I’m glad that the Nottingham team supported you throughout and ultimately ensured a resolution as promised, our customer service team will contact you to follow up on everything discussed here to bring a conclusion to the issue.

seniorcomplaintsteam@richersounds.com

Apologies again

Tom Griffiths
Head of Customer Experience
Richer Sounds

Betygsatt 5 av 5 stjärnor

GREAT SERVICE GREAT PRICE

We bought our previous Sony tv from Nottingham shop. What we like about Richer Sounds is you call them and a person from that shop answers the phone it was Dave this time and nothing was too much trouble.My wife and I went to the shop to view the tv ordered it delivered job done.No call centres just real professional people.

6 april 2026
Logotyp för Richer Sounds - Nottingham

Svar från Richer Sounds - Nottingham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Betygsatt 5 av 5 stjärnor

This company is amazing my TV went rong…

This company is amazing my TV went rong and straight away the next day got a new one I bought a new one yesterday and got it today and keep me updated all the time 😘 amazing job done by all even the delivery people

14 april 2026
Omdöme utan inbjudan
Logotyp för Richer Sounds - Nottingham

Svar från Richer Sounds - Nottingham

Thank you for your wonderful feedback

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