Came in to replace our amplifier (bought from Richer Sounds about 25 years ago!). Great service, as ever. Salesman was very knowledgeable and spent time working out what we really needed. First recomm... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Purchased a pair of Wharfedale speakers efficient knowledgeable staff. Order arrived 2 days later. We were unable to set our system up, Tony from Norwich branch came round was extremely personable wit... Se mer
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I somehow disconnected my Wiim mini and struggled to reconnect it. Seb at Richer Sounds, Norwich was able to talk me through the process over the phone. I’m not tech savvy but he was able to very p... Se mer
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I ordered a TV online for collection in the Norwich store, but after making the payment I realised that there was a better model for not too much more money, that I preferred. The Norwich store (Jon)... Se mer
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Företagsinformation
Skrivet av företaget
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktuppgifter
21 St Giles Street, NR2 1JL, Norwich, Storbritannien
- 0333 900 0046
4,9
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service
Excellent service, the Richer Sounds representative was helpful and gave us a great deal.
17 februari 2026
Svar från Richer Sounds - Norwich
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Svar från Richer Sounds - Norwich
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
just all/v/good
16 februari 2026
Svar från Richer Sounds - Norwich
Thanks for your great feedback and for supporting local business.
Very helpful staff
Very helpful staff, would recommend the Norwich shop and would purchase from there again
12 februari 2026
Svar från Richer Sounds - Norwich
Thanks for your kind review, we look forward to your next visit.
Knowledgeable, friendly staff with great products.
Friendly, knowledgeable and helpful staff. Very good selection of products at a variety of price points. Pleased with my Project deck, which was delivered the day after ordering, good value and we'll packaged.
11 februari 2026
Svar från Richer Sounds - Norwich
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Svar från Richer Sounds - Norwich
Thanks for your 5 star review, we look forward to seeing you again next time
Great Experience at the Norwich Store
Great service from Matthew in the Norwich Store, great quality products and expert knowledge - very happy with my purchase!
14 februari 2026
Svar från Richer Sounds - Norwich
Thank you for your 5 star review, it’s lovely to read your comments.
Top service, great price
Great service from the Norwich store; got exactly what I wanted - Pure CD DAB radio - at a killer price. Got it delivered quickly too. My first choice!
13 februari 2026
Svar från Richer Sounds - Norwich
Thanks for your great feedback and for supporting local business.
Thanks Matt
Matt was really informative and helpful, both in the shop and at my house.
13 februari 2026
Svar från Richer Sounds - Norwich
Thanks for your feedback, great to read you were happy with our service.
Mission 778x
Purchased Monitor Audio Speakers with Mission 778x and Mission 778 CDT,,very fast delivery next day, helpful and accomodating in store
My only gripe is i cant connect blu ray via optical to amp for audio i just get a buzzing sound,i thought/presumed with all the connections provided this would of been possible to go through amp and speakers
As for sound Awesome and very happy
19 februari 2026
Svar från Richer Sounds - Norwich
Thanks for the kind feedback and positive words about the store, which I will of course pass on. I'm sorry however that you have been having some technical issues and will ask the branch to follow up and help you resolve these..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Second Tv I’ve bought from here.
Second Tv I’ve bought from here.
It was the 6 year guarantee that sold me on the first purchase. You may have consumer rights to fall back on when purchasing elsewhere but who needs that faff!
That first TV had an lcd fault after about 8 years of use so I wanted a new one. After looking around I’d settled on two. Went to richer sounds and the staff were super knowledgable and helped me pick the best of the two. I’m super happy with the new TV and can’t fault the service. Independent trustworthy local business. Highly recommended.
13 februari 2026
Svar från Richer Sounds - Norwich
Thank you for your 5 star review, it’s lovely to read your comments.
Great help in store
Great help in store, iam a 70 year old , who used like listening to vinyl when I was young, not understanding the concept of deck speaker and amplifier, the help I got in store was really helpful.
9 februari 2026
Svar från Richer Sounds - Norwich
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Svar från Richer Sounds - Norwich
Thanks for your great feedback and for supporting local business.
Very helpful and informative service.
The straightforward ‘no pressure’ advice before recommending and selling me a replacement for my mini hifi system, was not only helpful but very informative. The willingness of the Norwich manager, Tony, to arrange a demonstration was greatly appreciated. The next day delivery of the new equipment not held in the shop, was also very impressive!
9 februari 2026
Svar från Richer Sounds - Norwich
Thank you for your 5 star review!
I wanted a new Freeview TV recorder
I wanted a new Freeview TV recorder. They recommended the Manhattan and I opted for the 1Tb.
Connected and all working well. I like the fact that the standby and working lights are clearly visible on the front of the machine. So far, very pleased with the purchase though I have not tried all of its options yet.
29 januari 2026
Svar från Richer Sounds - Norwich
Thank you for your 5 star review, it’s lovely to read your comments.
Good in store advice
Good in store advice, quick efficient delivery and great product.
7 februari 2026
Svar från Richer Sounds - Norwich
Thanks for your 5 star review, we look forward to seeing you again next time
Svar från Richer Sounds - Norwich
Thanks for your 5 star review, we look forward to seeing you again next time
Shopped many years with them
Shopped with Richer Sounds for many years. Always get good service and a competitive price. Always go the extra to give a personal service.
7 februari 2026
Svar från Richer Sounds - Norwich
Thanks for your feedback, great to read you were happy with our service.
New toy
Great experience with brilliant help from Roger. Knowledgeable guy. Goods arrived super quick . Bought on Saturday,arrived Monday. Very happy with my purchase of Turntable and Active speakers.
7 februari 2026
Svar från Richer Sounds - Norwich
Thank you for your 5 star review!
Instore advice beats hours of browsing …
We went in browsing for a WiFi speaker for the house not intending to make a purchase on the day but we were so impressed with the advice, knowledge and sound of our chosen speaker that we were happy to make our purchase without going away and thinking about it further. You could spend hours browsing online reviews, nothing beats the personal touch from tried and trusted Richer Sounds
6 februari 2026
Svar från Richer Sounds - Norwich
Thank you for your 5 star review, it’s lovely to read your comments.
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