delivered on time, first class packing and received in A1 condition. Chess and Board very good quality, makes your game much more enjoyable. Would recommend
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ich habe Schachfiguren Oxford Series Ebonised Boxwood 3.75 Zoll, ein 21 Zoll Schachbrett Mastellone Elm Wood Inlaid sowie ein Root Wood Burl Luxury Chess Piece Case von Regency Chess Company erhalten... Se mer
shipment got fast in Greece and lewis chessmen are as described unique colored (red and cream) stone resin with a perfect finish feeling. These pieces look like the authentic, definitely going t... Se mer
Företaget har svarat
Wonderful customer service from Regency Chess and a lovely first 'proper' chess set for my son for Christmas. Particular thanks to the extra help from their What's App service. Super efficient and a... Se mer
Företagsinformation
Skrivet av företaget
The Regency Chess Company is the UK's best online retailer of chess sets and chess related products. We pride ourselves on the quality of our products and customer service. We are based in Somerset and boast secure online ordering with extremely fast shipping.
Kontaktuppgifter
R17 Enterprise Zone, Marshall Way. Commerce Park, BA11 2FE, Frome
- 01373 469741
- sales@regencychess.co.uk
- www.regencychess.co.uk
5,0
Utmärkt
3 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I ordered a 500 GBP chess board and…
I ordered a 500 GBP chess board and chess men to Switzerland. Everything went fine and the FedEx service was on time. The package was traceable and arrived without a single scratch / pressure mark. Everything was well packed and the chips are eatable (starch?!). The chess men are really beautiful.
22 juni 2021
Svar från The Regency Chess Company
Hi Andreas
Many thanks for the 5* review, it is hugely appreciated.
We take great pride in every aspect of our company and we are delighted you feel this shows.
Yes, the chips are bio-degrable starch. :-) Trying to do our bit for the planet too.
Enjoy, stay safe and hope you visit us again soon.
Kind regards
Paula
Deluver very prompt and straight…
Deluver very prompt and straight forward. Service very good and the Isle of Lewis chess set magnificent. Just a shame my friend didn't feel able to accept it.
22 juni 2021
Svar från The Regency Chess Company
Hi Shirley
We really appreciate your positive review, thank you so much.
We want all our customers to enjoy a straight forward visit with us and we are so pleased you feel we are getting it right.
We hope you will visit us again soon, perhaps
Kind regards
Paula
Very happy with quality and service
I ordered a chess set from here and it arrived within 2 days securely and professionally packaged. The board ended up being too big for me. I had bought it as part of a set but when I asked, Regency Chess were happy to exchange it for a smaller board which was sold as a single item. They also pointed out I may find the pieces too crowded on the smaller board. They responded to all my emails on the same day and the refund for the difference was processed promptly. As for the product. It’s excellent. I purchased a set at the lower price range and was pleasantly surprised at the quality of the pieces, their finish, weight and feel. The board is beautifully crafted also and ended up being a perfect size. Definitely a little bit of luxury at an affordable price. My only niggle was the storage box (not part of the set) that I’d ordered, it was coming loose at the hinges when I received it. It still opens and closes fine and the lid is still secured to the box, it’s just a basic box so I haven’t returned it, but I have every confidence they would attempt to resolve the issue if I asked. Overall Regency Chess was a great buying experience. They offered a personal, friendly, but also very professional service. Their products are excellent I will definitely use them again.
21 juni 2021
Svar från The Regency Chess Company
Hi Soraya
Many thanks for sharing your Regency Chess shopping experience, it is very much appreciated.
We are more than happy to assist our customers to ensure they feel they are getting the best possible product for their own particular requirements.
It is important to us to handle situations effectively and efficiently to reassure our customers that they are important to us.
We are delighted you feel we have achieved this for you and look forward to being of assistance again soon.
Take care and kind regards
Paula
Svar från The Regency Chess Company
Hi there
Many thanks for your positive feedback, we really appreciate it.
We are delighted you are pleased with your purchase and hope that you will visit us again in the future.
Kind regards
Paula
Very happy with the company and the product.
This is the second chess set I have bought from Regency Chess company. The detail and craftsmanship of both sets are of a very high quality. The customer service and delivery were great. Can highly recommend this company.
13 juni 2021
Svar från The Regency Chess Company
Hi Paul
Many thanks for your positive review and your continued custom, it is very much appreciated.
We are proud to consistently offer high quality products and customer service. We look forward to being of service again in the future, perhaps?
Kind regards
Paula
Really great 👍🏼
Amazing selection online, although a lot of stock is out of stock. The online purchase was super easy and the most speedy and successful delivery to Dublin. So amazed at how quick it arrived and completely secure and undamaged- as my chess set was glass! So happy can’t recommend this place enough! Really really happy!
9 juni 2021
Svar från The Regency Chess Company
Hi Chelsey
Many thanks for sharing your Regency Chess shopping experience, we are very grateful.
The effects of The Queens Gambit along with the ongoing global climate has put immense pressure on manufacturers of all things chess. It is very difficult to get any stock in at the moment and when it does arrive, it goes out of stock again very quickly.
Fingers crossed for the world returning to normal soon and for us to have more stock and choice available for our customers.
Kind regards
Paula
Svar från The Regency Chess Company
Hi Jenny
Thank you so much for your 5* review, we really appreciate it.
It is important to us that our customers know they can buy with confidence, knowing they will get exactly what they see and when we said they would get it.
Delighted we have achieved this for you.
Enjoy and stay safe
Kind regards
Paula
Excellent item
Excellent item. Great quality. Fast dispatch. V reliable website. Would definitely order again without hesitation.
7 juni 2021
Svar från The Regency Chess Company
Hi Heather
Thank you so much for taking the time to leave feedback, this is hugely appreciated.
We are delighted you have experienced this, it is how we wish all our customers to feel having visited us.
Enjoy your purchase and stay safe
Kind regards
Paula
Gorgeous chess board and prompt service
The board I ordered arrived so quickly. I had paid the extra for the quicker delivery but was relieved and delighted that it arrived so fast as it was a late purchase for my husbands birthday.
When he opened it, we were all amazed at how gorgeous the board was. I had ordered the traditional black and white with the wooden surround and it is stunning. So classic and beautifully made. Perfect gift.
4 juni 2021
Svar från The Regency Chess Company
Hi Wendy
Thank you so much for sharing your Regency Chess experience, it is very much appreciated.
We are so pleased that the gift has been well received. It is a beautiful set that we know will give him a life time of enjoyment.
Stay safe and kind regards
Paula
Highly recommended ...!
I have bought a couple of chess sets and a board from The Regency Chess Company. Each time the product has been of the highest quality, very well packed and delivered promptly. The service they have provided has been excellent in every respect, I will certainly be buying from them again the future. Highly recommended ...!
2 juni 2021
Svar från The Regency Chess Company
Hi Meyajid
Many thanks for your lovely review and continued custom, it is very much appreciated.
We have very high standards here at Regency Chess which we ensure are always maintained. We look forward to being of service again soon
Kind regards
Paula
Lewis Chessmen
The delivery was quick. The item was very well packed and I had to pay no extra tax charge because of the Brexit.
1 juni 2021
Svar från The Regency Chess Company
Hi Christa
Many thanks for your positive review, it is very much appreciated.
Our preferred courier has really go Brexit nailed down now and service is pretty much back to normal after the initial weeks of chaos.
We have set up a special account for our European customers so that we pay the import duty and not them. We are delighted this has worked out for you.
Kind regards
Paula
Absolutely DELIGHTED with the product…
Absolutely DELIGHTED with the product and the way the company handled the order in terms of speed of processing, packaging and the method of delivery. I would have no hesitation buying from this company.
28 maj 2021
Svar från The Regency Chess Company
Awww Jim, what a lovely review, thank you so very much for your kind words.
Our company and how customers perceive our company is very important to us so we are delighted that you feel we are getting things right
Kind regards
Paula
I purchased a very nice chess set at…
I purchased a very nice chess set at "Regency Chess" a few weeks ago. Upon arrival I discovered that a few of the ebony pieces had small blemishes on them (one hairlinecracked pawn, a few issues with the polish). I indicated these issues to "Regency Chess" and was contacted immediately by Ms Paula Hillier who was very helpful and cooperative. Without any ado, I received flawless replacement pieces within 5 days. This is what I call a prompt an "unbureaucratic" service!
27 maj 2021
Svar från The Regency Chess Company
Hi Martin
Many thanks for sharing your Regency Chess shopping experience, it is hugely appreciated.
Whilst we endeavour to ensure that there are no issues arising for our customers, inevitably there will be some arising at some point.
As soon as we are made aware however we are keen to resolve just as efficiently and as satisfactorily for our customers as we possibly can.
I am so delighted you feel we have achieved this for you.
Kind regards
Paula
Svar från The Regency Chess Company
Hi Darren
We really appreciate the 5* review, thank you so much.
We take great care to ensure that our listings and photos are as accurate a representation of the real thing as we possibly can (subject to natural colour variation found in wood).
We are delighted you feel we are achieving this for you
Kind regards
Paula
It was very helpful that I was notified…
It was very helpful that I was notified as soon as the item which had been out of stock for a while became available again so I could buy it. Shipping went very well too.
22 maj 2021
Svar från The Regency Chess Company
Hi Radu
Many thanks for sharing your Regency Chess shopping experience, we really appreciate it.
We try to ensure that communications are sent at all important stages of the visit and we are so pleased you feel we are getting this right.
Kind regards
Paula
Super quality and shipping service to…
Super quality and shipping service to The Netherlands.
21 maj 2021
Svar från The Regency Chess Company
Hi there
Thank you so much for your 5* review, it is very much appreciated.
The high standard of products and service is very important to us and we are delighted you feel we have achieved this for you.
Enjoy and do visit us again soon
Kind regards
Paula
I was purchasing a chess set as a Christmas present.
I was purchasing a chess set as a Christmas present for my Granddaughter. I made a call to Regency Chess and spoke with Paula Hillier who was very helpful. Paula made recommendations and advice on shipping to the Channel Islands and her follow up was exceptional. Even when one chess piece was slightly damaged, Paula went the extra mile to replace it.
21 maj 2021
Svar från The Regency Chess Company
Hi there
Many thanks for taking the time to share your experience whilst shopping at The Regency Chess Co, it is hugely appreciated.
I am very touched by your kind words, thank you, it is important to take good care of your customers and we are delighted you feel we have achieved this for you.
Kind regards
Paula
Fantastic service
Fantastic service, quick responses from emails on items. Never a hassle.
20 maj 2021
Svar från The Regency Chess Company
Hi Kevin
Many thanks for taking the time to share your experience whilst shopping with us at Regency Chess, it is very much appreciated.
We are proud of the high quality of products and our customer service and we are delighted you feel we are getting these right.
It is never ever a hassle to help our customers and we will always do our very best to avoid issues arising in the first place but will resolve any as efficiently and as satisfactorily as we possibly can.
Enjoy and stay safe
Kind regards
Paula
Beautiful weighted wooden chess pieces
Beautiful, weighted chess pieces which I am very pleased with. I bought these for my 26 year old daughter, who loves chess and loves this set. They are good quality and for the price are very good value. I would’ve liked the option of being able to buy a chess board to match and a storage box but overall I am very happy and would buy again.
19 maj 2021
Svar från The Regency Chess Company
Hi there
Many thanks for taking the time to leave feedback, it is hugely appreciated.
We do sell boxes and boards separately as well as in combinations. When buying pieces, recommendations do come up for those items.
Sadly it may have been because we were out of stock of your preferred product. We hope you took the 'notify me when back in stock' option to ensure you receive an automated email when the items are available again.
Do contact us if we can be of further assistance.
Kind regards
Paula
Svar från The Regency Chess Company
Hi Mariluz
We really appreciate your 5* review, thank you so much.
We take pride in our service and we are delighted you feel we are getting it right
Kind regards
Paula
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.