6 seater Marston dining set.Poor quality furniture. Arrived in scruffy condition with scratches on glass top ,rattan itself was dirty and scratched. It looked like it was pre owned not brand new.
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great customer service from Byron Wessels when sorting out the issues we've had with missing, broken or damaged in transit part. Byron always takes my calls, listens to the feedback, asks useful quest... Se mer
Was delivered on time and off loaded onto drive by two smashing chaps. Polite well mannered and professional. Surprised (happily) with large cover for table and chairs, also individual covers for... Se mer
Företaget har svarat
Furniture delivered on 28th July, Rattan Direct were informed within 2 hours that it was damaged & also different colours, they agreed & said I would receive my money back within 10 days…. It’s now 8... Se mer
Företagsinformation
Skrivet av företaget
The Home of RD, Rattan Direct operated by ATM Retail LTD, offers stylish, high-quality outdoor furniture designed to help people make the most of their outdoor spaces. For over 15 years, the Rattan Direct brand has focused on making beautiful garden furniture accessible - combining style, comfort, quality and value. Our aim in simple: to create products that look good, feel good, and most importantly, last. We are a small, specialist team driven by craftmanship and thoughtful design, working closely together to deliver furniture that supports the moments and memories people create at home. We are proud to continue this tradition as a family-focused brand that customers can trust. is a leading outdoor furniture supplier in the North West. We pride ourselves on crafting high quality garden furniture that enhances outdoor spaces. Important: The previous company operating this brand entered administration in November 2025. From 1 February 2026, ATM Retail LTD began operating the brand as a separate legal entity and is not responsible for orders placed prior to this date. Customers with enquiries relating to orders made before 1 February 2026 should contact the appointed administrators, FRP Advisory Trading Limited. We are committed to delivering excellent service for all new orders placed from February 2026 onwards and rebuilding the brand for the future.
Kontaktuppgifter
Storbritannien
- www.rattandirect.co.uk
3,7
Medel
7 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 64 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Bought a set of furniture and very…
Bought a set of furniture and very please with the overall service. Very happy overall.
1 oktober 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hi Dan,
Thank you so much for your lovely review!
We’re delighted to hear that you’re pleased with your furniture set and the service you received.
Enjoy your new furniture, and thank you for choosing us!
Regards,
Jeniffer G
The quality of the set is very good
The quality of the set is very good, communication about the delivery time was a bit poor, that's the only negative tbh.
10 juli 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hi Anthony,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you’re happy with the quality of your furniture set!
We’re sorry to hear that communication around delivery could have been better. We appreciate your honesty and will share your comments with our team so we can improve.
Enjoy your new furniture, and thank you for choosing us.
Regards,
Jeniffer G
1 of the most honourable & ethical companies!
It’s 1 of the most honourable & ethical companies I’ve ever dealt with. I had a problem with the chairs & after providing proof to Rattan Direct they replaced them (it was at least a year or more after I bought them) Then 4/5 years later they provided me with a table centre at a reasonable cost for my table
8 oktober 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hi Frances,
Thank you so much for your wonderful feedback!
We’re truly delighted to hear that you’ve had such a positive experience with us over the years. Providing quality products and standing by our customers is really important to us, so it’s great to know our team was able to help with your chairs and table centre.
We really appreciate your loyalty and kind words, they mean a lot to everyone here.
Regards,
Jeniffer G
Excellent out door furniture and covers…
Excellent out door furniture and covers delivery men first class order time a little slow due to out of stock
6 augusti 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hi Michael,
Thank you for your kind review! We’re so pleased to hear that you’re happy with your outdoor furniture, covers, and the service from our delivery team.
We really appreciate your patience with the slight delay, stock levels can occasionally affect delivery times, but we’re glad everything arrived safely in the end.
Enjoy your new furniture, and thank you for choosing Rattan Direct!
Regards,
Jeniffer G
Great experience
The furniture and the weatherproof covers are of a great quality. Communication with the company whilst on order and awaiting delivery was excellent and whilst there was a sort delay in the arrival of the furniture due to matters outside of the company’s control it all arrived in time for summer last year. The covers are easy to use and have fully protected the furniture and cushions.
1 maj 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hi Marian,
Thank you so much for your kind words and for taking the time to share your experience!
We’re delighted to hear that you’re happy with the quality of the furniture and covers, and that everything arrived in time for summer. We also really appreciate your patience and understanding regarding the slight delay. It’s wonderful to know the covers have been doing their job well!
Enjoy your outdoor space, and please don’t hesitate to reach out if we can assist you in the future.
Regards,
Jeniffer G
Avoid, no delivery, had to reclaim money back via the bank
Ordered a garden set. Set delivery date 1st September. No-show. Cancelled order (after seeing poor reviews of delayed delivery and refunds). Requested refund that day. Supposedly meant to have a refund after 10 working days. Lots of emails stating delays in refund process etc etc. Over a month later gave up and contacted the bank. Got a refund through them.
Please avoid and if you are waiting on a refund contact your bank or they will just delay and fob you off with chatgpt replys "understaning your frustration". Untrustworthy.
7 oktober 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hello,
We apologize for the experience you had with your garden set order and refund.
We are sorry we failed to deliver your set on September 1st as promised and understand your decision to cancel and eventually contact your bank.
Our refund process and customer support communication is being reviewed to ensure our replies are direct and helpful, not generic. We take your comments about trustworthiness seriously and commit to making the necessary changes.
We regret the frustration we caused you.
Sincerely,
Anne I.
We ordered this furniture and it was…
We ordered this furniture and it was delivered when we expected. So Happt with it well packaged. Excellent quality and very surprised by a very good quality umbrella.
14 juli 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hi Kathryn,
Thank you so much for your kind feedback!
We’re delighted to hear that your furniture arrived on time and that you’re so happy with the quality and packaging. It’s wonderful to know the umbrella exceeded your expectations too!
We truly appreciate your support and hope you enjoy your purchase for years to come.
Regards,
Jeniffer G
Quality fit!
Easy website to view products and then place an order. The delivery was timely and delivery man was spot on, friendly and professional.
My product, a two seater rattan sofa looks just as it did on line and I am really pleased with the quality and the look.
21 juli 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hi Francie,
Thank you so much for your lovely feedback!
We’re so pleased to hear that you found our website easy to use and that your delivery went smoothly. It’s great to know you’re happy with your new rattan sofa. We agree, it’s a beautiful piece!
Enjoy your furniture, and thank you for choosing us. 🌿
Regards,
Jeniffer G
Excellent quality
Easy to use web site. Great variety of garden furniture. All delivered within 5 days. Securely packed. Only the table needed to be put together. I only have the use of 1 hand & it was a simple task for me. Furniture came complete with weather proof covers. Mine is now covered for the winter period. Excellent quality.
19 juni 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hi Richard,
Thank you so much for your lovely review!
We're really happy to hear that your furniture arrived quickly and was easy to put together, especially that you managed it so easily with one hand, that’s fantastic. It’s great to know you’re already making the most of the weatherproof covers for winter.
We hope you enjoy your garden set for many years to come! 🌼
Regards,
Jeniffer G
Very happy with our recliner rattan…
Very happy with our recliner rattan chairs and table.
makes garden look special.
Packed away for the winter easily into our shed although each does have their own individual cover.
3 oktober 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hi Jan,
Thank you for your lovely review! 🌟
We’re so pleased to hear that your recliner chairs and table have made your garden feel special. It’s great to know they’re easy to store away for the winter too.
We hope you enjoy many more relaxing days with them when the sunshine returns! 🌿☀️
Regards,
Jeniffer G
DO NOT USE
Ordered furniture from them on 17th June 2025 and furniture never turned up on the due date, no comms. Got given the run around with excuses of it being between warehouses'. Despite being told it was out for delivery!!!! Finally lost the will to live with them and cancelled the order on 14th August. Promised a full refund in the imaginary 14 days. As others have said never arrived and told more excuses that they are improving their processes. Finally got bored of more excuses and issued a CCJ against them and finally got my refund on 2nd October 2025. 1 day before the deadline
3 oktober 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hello,
I’m sorry to read about your experience. It’s clear that we let you down on both the delivery and refund process, and I can see how frustrating that must have been.
We’ve had challenges with warehouse moves and refund processing this season, which created delays for some customers. That said, it was our responsibility to keep you informed and resolve matters sooner, and I regret that we didn’t.
We’re making changes to ensure this doesn’t happen again and that refunds and deliveries are managed far more smoothly. I appreciate you sharing your feedback, even though the experience was a difficult one, as it helps us improve.
Kind regards,
Anne I.
Good choice, great value furniture
After plenty of research I chose Rattan Direct for my replacement garden set. I wanted a large 6 seater solid table and chairs which would push under and cover. Rattan Direct offered a great price for just what I was looking for. Communication was good at every step and delivery was prompt. Furniture was good quality and I believe good value for money.
16 juni 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hi Julia,
Thank you so much for your wonderful feedback! 🌟
We’re delighted to hear you found the perfect 6-seater set with us and that the whole experience, from communication to delivery, met your expectations.
It’s great to know you’re happy with the quality and value of your new furniture.
We hope you enjoy many relaxing moments with your new garden set! 🌿🪑
Regards,
Jeniffer G
I was very happy with the service
I was very happy with the service, the item was delivered quickly and great quality. Would definitely use them again.
16 juli 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hi Siobhan,
Thank you for your lovely feedback!
We’re so pleased you were happy with the service, speedy delivery, and quality of your item.
We look forward to welcoming you back again in the future!
Regards,
Jeniffer G
Absolutely delighted with our new…
Absolutely delighted with our new garden set it looks lovely, superb quality and great service. Highly recommend 5*
28 augusti 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hi Wendy,
We’re absolutely delighted to hear how much you love your new garden set!
Thank you for your kind words about the quality and service, and for recommending us with 5 stars.
We hope you enjoy many wonderful moments with your furniture.
Regards,
Jeniffer G
Fantastic value.
I have had my Rattan Direct furniture,Barcelona table and chairs and Ascot sofas and chairs, for over 10 years and it is still going strong. Fantastic value.
3 oktober 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hi Mark,
Thank you for sharing your experience!
We’re so pleased to hear that your Barcelona set and Ascot sofas have been with you for over 10 years and are still going strong. It’s wonderful to know you’ve had such lasting value and enjoyment from your furniture.
We truly appreciate your loyalty and kind words!
Regards,
Jeniffer G
All good
Easy to deal with online, fast delivery, great helpful drivers and good quality product, very comfortable garden sofa. 👍
3 oktober 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hi Lord Ian,
Thank you so much for your kind feedback!
We’re delighted to hear you found the process smooth, delivery quick, and that you’re enjoying your new garden sofa. It’s wonderful to know it’s both comfortable and great quality.
We’ll be sure to pass your comments on to our delivery team as well.
Enjoy your sofa and thank you for choosing us!
Regards,
Jeniffer G.
Again this company has let me down.
Again this company has let me down.
They promised delivery of replacement cushions ordered a YEAR AGO, on 24th September this year the latest of many promises. Again this did not happen. I cannot understand why this company gets good reviews. Their service is appalling.
3 oktober 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hello,
I’m sorry to hear about your experience and how frustrating this has been for you.
As discussed during your call with our customer service team this morning, we are actively following up with the courier regarding your replacement cushions. As soon as they respond, we will update you with the next steps.
We appreciate your patience while we work to resolve this for you.
Kind regards,
Anne I.
Non existent customer service post payment & delivery of goods
I bought a garden table and six chairs in July. They were delivered at the end of July (nearly two weeks after the expected delivery). Three of the chairs were damaged. I've been in dispute with the company since then. Apparently I ordered an end of line set, which I can accept. Rattan Direct offered to send somebody to fix the damage. That took another few weeks for somebody to come out. The chap took one look at the chairs & told me that he couldn't fix them. He did a real time report to Rattan Direct advising them. I've been pursuing Rattan Direct ever since. I've been told that they only have one spare chair (because it was an end of line) that they could replace which the company have been giving me the run around on since the middle of August. I didn't want to use the table & chairs in case I was asked to return them & offered my money back, but they don't seem to be interested in resolving my problem at all. I've now raised a dispute with my Credit Card provider. As for the 'end of line' items, I've been back on line at Rattan Direct & from what I can see it looks as though they have the same table & chairs for purchase. Extremely unsatisfied with Rattan Direct. I would not recommend buying from them.
1 oktober 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hi Mrs Toner,
Thank you for sharing your concerns and for taking the time to leave this review. We’re truly sorry for the experience you’ve had — it’s clear we’ve fallen short on several occasions, and we deeply regret the hassle and inconvenience this has caused you.
It’s disappointing to learn that we haven’t provided the level of service we aim for, nor have we met your expectations. Please be assured that we are actively reviewing your case and have reached out to you directly via email with further details so that we can resolve this matter for you as quickly as possible.
Your feedback is important to us, and we will be working on the areas highlighted to prevent this happening again.
Regards,
Maureen K.
Ordered a corner rattan set
Ordered a corner rattan set. It arrived in three different colours and sent the wrong table with it. They offered me £200 off if I kept it how it was but it looked ridiculous in different colours so had to send it back. Iv been waiting four weeks for a refund and still not had one. Wasted my time and I’m now having to chase after my money back.
31 augusti 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hello,
I am sorry for the mixed colours and the wrong table. You sent the set back and are still waiting for a refund after four weeks. I understand your frustration, this is not the standard we aim for.
The refund is secure and will be returned to your original payment method. We have a temporary delay as we clear the backlog.
Your feedback is appreciated and thank you for your patience all through.
Kind regards,
Anne I.
Dire
Dire, ordered set in early Spring, no delivery despite chasing about 15 times. After 4 months asked for a refund. Nearly 2 months on, no refund! Chased this various times also, fobbed off that we can't speak with manager. Nearly £2k has been with them for months with nothing to show for it and poor customer service... never again.
26 september 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hello Sophie,
We are sorry to hear about your experience. Please see the response we have provided to the related review regarding your order.
We assure you that you will get your money back, only that there have been temporary extensions in the refund processing as we streamline the process.
Your feedback is appreciated and thank you for your patience all through.
Kind regards,
Anne I.
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