Raft Furniture Omdömen 

Abasin was absolutely brilliant from start to finish. He was friendly, knowledgeable, and genuinely took the time to understand what we were looking for rather than pushing a hard sell. He also went out of his way to offer us sale prices and different upholstery options, which ended up saving us a fair bit of money — something we really appreciated.

Everything was explained clearly, the process was smooth, and we felt confident we were in good hands the whole way through. If you’re dealing with RAFT, I’d highly recommend asking for Abasin — top-class service and a real credit to the company.

Abasin was really helpful in guiding me on the different options available and was clearly very knowledgeable about the products. I'm really looking forward to receiving my new sofa!

Excellent customer service

I ordered a sofa that was to large to get through door on delivery, it was taken back to the factory and the base was remade to fit
I was updated on process and after a speedy turn around sofa has been delivered and looks amazing !
Highly recommend

I’ve been a loyal customer for years! I love Raft’s concept, ethos, sustainability manifesto, quality, design and their superb customer service.

I bought my sofa ages ago and it still looks as if I bought it yesterday. I had a problem with it and they came and repaired it, no questions ask.

We just bought a magnificent set of table and chairs and we couldn’t be happier.

Thanks Raft for all you do for the environment and your customers.

Raft in StAlbans is my go to place when I buy furniture. Beautiful selection of superior quality sofas, storage units, desks, tables etc. Tony and the Team are extremely knowledgeable and nothing is ever too much trouble. It’s a delight to go to the store. Sue Evans

We had a fantastic experience visiting the Raft store at Westfield. We own a Manhattan sofa and wanted to replace the cushion fillings. Thanks to the kind support and guidance from Bilguun we found what we needed.

I am sharing my experience with Raft Furniture (also trading as House of Raft Furniture) to warn potential customers.

I placed an order and paid a deposit, which I later cancelled within my legal consumer rights. Despite this, Raft Furniture has refused to refund my deposit and instead attempted to issue a credit note, which is not lawful in this situation.

I made repeated efforts to resolve the matter directly through customer service and attempted to escalate the issue to senior management. These attempts were unsuccessful, with no effective escalation route provided and some communications failing entirely. This left me without any meaningful way to resolve the issue internally.

This situation caused significant distress, financial hardship and loss of time, particularly as it coincided with serious personal circumstances following a natural disaster abroad.

Based on my experience and wider reports, this appears to be a longstanding practice, with refunds routinely withheld under the guise of “contractual terms,” regardless of statutory consumer rights. Customer service was dismissive, obstructive and showed little regard for legal obligations or customer welfare.

I have since raised a formal complaint and have reserved my right to pursue the matter through Trading Standards and the Small Claims Court.

My advice: Avoid Raft Furniture entirely. Their handling of refunds and customer care is unethical, unlawful, and deeply distressing.

Had an amazing experience with Raft from start to finish. Hosna, our advisor, was so friendly and helpful throughout. She was incredibly knowledgeable and kept us updated throughout the process. Our new sofa arrived in good time just before Christmas and we are delighted with it. The quality and comfort is unmatched. An investment piece for sure but absolutely worth every penny!

I’ve been a loyal customer of Raft St Albans for many years, not only because of the outstanding quality and beautiful design of their furniture, but also thanks to the exceptional service provided by Tony and the team.
Nothing is ever too much trouble – they consistently go above and beyond to ensure a seamless experience from purchase through to delivery. Their genuine care for both the products and the customer journey is rare these days, and it’s the reason I’ll continue to return and wholeheartedly recommend the store and the Raft furniture brand.

It was such a pleasant experience purchasing and staff were were friendly with providing advise

Loved our sofa and the service. Amin was incredibly helpful throughout the entire process. Would go back to Raft for our next sofa too!

Helpful staff and great quality furniture.

I was assisted by Bilguun who was really likeable and provided excellent service throughout my visit. This isn’t the first time I have bought furniture from Raft and it certainly won’t be the last. Thank you!

Helpful and friendly delivery

Raft helped me out in very tricky situation. I was basically scammed by my original builder which meant my flooring was delayed for a significant time which had the knock on effect of me not being able to accept the delivery of my sofa. Raft in particular Tony & Hosna were very understanding of my situation and really worked with me to get it over the line without any fuss or unwanted pressure. I have recently had it delivered and the product is excellent. The delivery guys must also get a mentioned. Delivered without fuss and put together very swiftly - All round very worthy of 5 star recommendation

Good quality products.
Helpful, friendly staff.
Never felt under pressure to buy.

Great selection of well price premium house furniture. Very helpful staff, especially Amin.

Love Raft Furniture, love the team in the sales room in Richmond and the team that deliver the furniture, always first class.

A great experience at Raft as usual. Calm, friendly, helpful sales people who never rush you and go out of their way to make you feel comfortable and unhurried. Fabulous sofas!