I couldn't be happier with my purchase of the Chrome and White Exeter TRVs. They are absolutely lovely and look fantastic now that they're installed. What really blew me away, though, was the spe... Se mer
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Mixed thoughts about this. Radiator is very nice. However, delivery was a problem. The courier delivered it a day early, when no one was home, gave no notice of this and left a large radiator wit... Se mer
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The delivery times were not great. Last week, I received a text message asking me to select a delivery date by replying to the message. I did so and chose Tuesday 2nd. However, I received no fur... Se mer
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I ordered a set of valves from here, a nice modern design in a colour that perfectly matched my radiator which was great. They are quite local to me in Portsmouth too, so I managed to collect from the... Se mer
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Företagsinformation
Skrivet av företaget
Radiators 4u has been a trusted, independent UK radiator supplier and heating specialist since 2002. Operating from our Kiln Road base in Portsmouth, we help homeowners, interior designers, and trade customers across the country find the perfect heating solutions for any renovation or building project. As an established online radiator retailer, we stock a comprehensive range of high-quality heating products. Whether you are looking to buy designer radiators online, source classic column radiators, or purchase traditional cast iron radiators, we offer styles to suit both modern and period properties. Our extensive catalogue also includes space-saving vertical radiators, bathroom towel rails, energy-efficient central heating options, and essential accessories like thermostatic radiator valves. We make upgrading your home heating straightforward, providing free UK delivery on standard off-the-shelf stock, fast next-day delivery options, and bespoke, made-to-order radiators tailored to your exact specifications. Browse our full collection online at www.radiators4u.co.uk or call our Portsmouth-based team of heating experts on 02394 216 216 for friendly, practical advice on BTU outputs and radiator sizing. We will always respond to any reviews within our 24 hour service level agreement. For Cast Iron Radiators see Cast Iron Radiators 4u, for Column Radiators see Column Radiators 4u, for radiator valves and accessories, see Radiator Valves 4u.
Kontaktuppgifter
Unit 4, Victory Trading Estate, Kiln Road , PO3 5LP, Portsmouth, Storbritannien
- 02394 216 216
- cs@radiators4u.co.uk
- www.radiators4u.co.uk
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Great selection!
Easy ordering- wonderful range of colour choices- just what I was looking for!
2 juli 2026
Omdöme utan inbjudan
Haven’t fitted the radiator valves yet…
Haven’t fitted the radiator valves yet but looks good and extremely quick delivery -thank you
24 juni 2026
Omdöme utan inbjudan
Svar från Radiators 4u
Thank you Titus for your fantastic feedback! We're delighted to hear that your radiator valves arrived so quickly and that you're pleased with their appearance.
We work hard to provide fast delivery and high quality heating products, including thermostatic radiator valves, manual radiator valves and radiator accessories. We hope the installation goes smoothly and that your new radiator valve performs perfectly.
If you need any assistance with choosing the right radiator valves for your heating system, our team is always happy to help. Thank you for choosing us!
Kind regards, Wayne, Radiators4u
Excellent service
Excellent service . Prompt delivery . Totally recommend.
19 juni 2026
Omdöme utan inbjudan
Svar från Radiators 4u
Thank you for your kind feedback Barbara! We're delighted to hear that you were happy with our prompt delivery and excellent service. Your recommendation means a lot to us.
We take pride in supplying high quality thermostatic (TRVs) and angled radiator valves with fast and reliable delivery.
We look forward to serving you again for all your radiator valve and heating system needs.
Kind regards, Wayne, Radiators4u
Mixed thoughts about this
Mixed thoughts about this. Radiator is very nice. However, delivery was a problem. The courier delivered it a day early, when no one was home, gave no notice of this and left a large radiator with two infirm neighbours. Far from ideal.
Raised the issue with company. They tried calling me back but I could not hear them. I might hear an apology sometime?
16 juni 2026
Omdöme utan inbjudan
Svar från Radiators 4u
Thank you David for your feedback. We're pleased to hear that you're happy with the radiator itself, but we're very sorry to learn about the delivery issues you experienced.
We understand how frustrating it must have been for the courier to deliver earlier than expected without notice and to leave such a large item with your neighbours, particularly given the circumstances you described. This is not the level of service we want for our customers.
We also apologise that our attempt to contact you was unsuccessful and that you have not yet received a clear apology for the inconvenience caused. Your comments have been noted, and we will continue to review both the delivery experience and our communication processes to help prevent similar situations in the future.
Thank you for bringing this to our attention and we appreciate your patience.
Kind regards, Wayne, Radiators4u
Disappointed by their delivery arrangement and for charging additional delivery cost.
I have ordered 2nos Minster radiators in metallic bronze finish, their quality seems fine and good. I will have to see if they will leak overtime. However I was very disappointed by the delivery arrangement. I was not contacted by the courier company until an hour before delivery, so it was only then that I can note to them that there is some restricted access to my property. The driver said he would call back after I told him, but then he never did until I called him back at the end of the day to find out if he will proceed with the delivery. I had to be off work for the day to wait for the delivery which didn't happen in the end. The next thing I received from the customer's services team was that I will be charged an additional £156 for the redelivery. At the time of placing the order, the team could have enquired if there are delivery access issues and made the appropriate arrangements. I had prevsiously ordered and there was no delivery issues with that order, so it was frustrating to have problems on this order.
8 juni 2026
Omdöme utan inbjudan
Svar från Radiators 4u
Thank you Gordon for your feedback and for choosing our Minster radiators. We're pleased to hear that you're happy with the quality and finish of the products.
We are, however, very sorry to learn about the difficulties you experienced with the delivery process. We understand how frustrating it must have been, only for the delivery not to be completed as expected.
We appreciate your comments regarding access requirements and how these could have been identified earlier in the order process. Your feedback has been noted and will be shared with the relevant teams as we continually review our procedures and work with our delivery partners to improve the customer experience.
We regret the inconvenience and disappointment this situation has caused.
Thank you again for taking the time to share your experience. We value your business and hope we have the opportunity to provide you with a much smoother experience in the future.
Kind regards, Wayne, Radiators4u
Fabulous experience! Would recommend!
I couldn't be happier with my purchase of the Chrome and White Exeter TRVs. They are absolutely lovely and look fantastic now that they're installed.
What really blew me away, though, was the speed and efficiency. I placed my order, and it arrived the very next day!
Highly recommended product and a great buying experience. I will definitely be shopping here again!
10 juni 2026
Svar från Radiators 4u
Thank you for your fantastic review! We're delighted to hear that you're so pleased with your new Chrome and White Exeter TRVs. These stylish thermostatic radiator valves are designed to combine excellent temperature control with a premium finish, so it's great to know they look fantastic in your home.
We're also thrilled that our fast delivery service exceeded your expectations. We understand that when you're upgrading your heating system with new radiator valves, receiving your order quickly makes all the difference.
Thank you for recommending both our Exeter TRVs and our service. We truly appreciate your support and look forward to helping you again with any future radiator valve, TRV, or heating accessory purchases.
Enjoy your new thermostatic radiator valves!
Kind regards, Wayne, Radiators4u
Cool valves, collected for free.
I ordered a set of valves from here, a nice modern design in a colour that perfectly matched my radiator which was great. They are quite local to me in Portsmouth too, so I managed to collect from the store to save on postage which was a bonus!
29 maj 2026
Svar från Radiators 4u
Thank you for your fantastic review! We're delighted to hear that the radiator valves you chose were a perfect colour match for your radiator and that the modern design complemented your heating setup so well.
It's also great to know that our Portsmouth location made it convenient for you to collect your order and save on postage costs. We pride ourselves on offering a wide range of high quality radiator valves, designer radiator accessories and heating products to help customers achieve the perfect finish for their radiators.
We appreciate your support and look forward to helping you again with any future radiator or home heating projects.
Kind regards, Wayne, Radiators4u
Fantastic company to deal with
Fantastic company to deal with, sales guys were really helpful, we love our new radiators and the were very competitively priced, will definitely be using this company again for our next project.
8 juni 2026
Omdöme utan inbjudan
Svar från Radiators 4u
Really appreciate the review Ricky.
We're delighted to hear our team was helpful and that you're pleased with your new radiators.
We pride ourselves on offering high quality radiators at competitive prices, along with expert customer service.
We look forward to helping with your next heating or radiator project.
Kind regards, Wayne, Radiators4u
Lovely radiators but disappointing delivery timescales
The delivery times were not great.
Last week, I received a text message asking me to select a delivery date by replying to the message. I did so and chose Tuesday 2nd. However, I received no further updates, so I called the office to confirm a delivery time. During that call, I was informed that the date I had selected had not been registered.
The delivery was rearranged to two days later and once again I had no communication so messaged again to ascertain a delivery time, to be told there had been a delay by DPD.
5 juni 2026
Omdöme utan inbjudan
Svar från Radiators 4u
Thank you for your feedback Ann. We're pleased to hear you're happy with your new radiators but we're sorry the delivery process was disappointing.
We apologise for the confusion with your selected delivery date and the lack of communication regarding the subsequent courier delay. We understand how frustrating this can be when you're waiting for your heating products to arrive. I note these have now been delivered.
Your comments have been shared with our team as we continue to improve our radiator delivery service and customer communication.
Thank you for your patience and for choosing our radiators.
Kind regards, Wayne, Radiators4u
Purchased a lovely grey designer…
Purchased a lovely grey designer radiator that looks brilliant in my new kitchen - would definitely recommend!
4 juni 2026
Omdöme utan inbjudan
Svar från Radiators 4u
Thank you Louise for your wonderful review. We're delighted to hear that your grey designer radiator looks brilliant in your new kitchen and that you're pleased with your purchase.
Designer radiators are a fantastic way to combine efficient home heating with modern interior style, and it's great to know that your new radiator has become such an attractive feature in your kitchen.
We appreciate your recommendation and are thrilled that you chose us for your heating upgrade. We hope your new designer radiator continues to provide excellent warmth, energy-efficient performance and stylish comfort for many years to come.
Kind regards, Wayne, Radiators4u
Great customer service
The radiator was delivered on time and looked excellent. Unfortunately, when the plumber arrived to install it, we discovered that the thread was faulty.
Despite this issue, I have given a 5-star review because the customer service was outstanding from the moment we reported the problem. Once the manufacturer had confirmed the fault, a replacement radiator was promptly sent out and the defective one was collected.
22 maj 2026
Omdöme utan inbjudan
Svar från Radiators 4u
Thank you for your fantastic 5-star review Tom.
While we’re sorry that a manufacturing fault with the radiator thread delayed the installation, we’re pleased that our customer service team was able to resolve the issue quickly and efficiently. We understand how important reliable heating products are, especially when planning a radiator replacement or home heating upgrade.
Thank you for recognising our commitment to customer care. We appreciate your patience and are delighted that your new radiator is now ready to provide efficient and dependable home heating.
Kind regards, Wayne, Radiators4u
seriously heavy radiator
This was a seriously heavy radiator and your chap carried it up our steps. Thank you very much.
1 juni 2026
Omdöme utan inbjudan
Svar från Radiators 4u
Thank you for your kind review Jullien. We're delighted to hear that your column radiator arrived safely and that our delivery team was able to help by carrying such a heavy radiator up your steps. We know that quality cast iron style radiators and column radiators can be substantial due to their robust construction, so we're always happy to provide excellent customer service wherever possible. Thank you for choosing us for your home heating needs and we hope your new radiator keeps your space warm and comfortable for many years to come.
Kind regards, Wayne, Radiators4u
Great products
I purchased an all white Ramone valve and it matches my column radiator perfectly. Very happy with my purchase, thank you!
8 maj 2026
Omdöme utan inbjudan
Svar från Radiators 4u
Thank you Amii for taking the time to leave us a review. Great to hear that our all white Ramone radiator valves matched your column radiator perfectly! Choosing the right heating accessories can make all the difference to your home heating style and performance, so we’re pleased you’re happy with your purchase. We appreciate you choosing us for your radiator valves and designer heating needs, enjoy your beautifully finished radiator setup.
Kind regards, Wayne, Radiators4u
I bought the Ramone Textured Black…
I bought the Ramone Textured Black valves. I was really surprised by the quality. They were delivered early next day via DPD. Great packagin exactly what I needed.
23 mars 2026
Omdöme utan inbjudan
Svar från Radiators 4u
Thank you for your fantastic review! We’re delighted to hear you were impressed with the quality of the Ramone Textured Black radiator valves. We pride ourselves on supplying high-quality heating accessories and stylish radiator valves that combine durability with modern design. It’s great to know your order arrived quickly with next day DPD delivery and that the packaging met your expectations. Thank you for choosing us for your home heating needs — we hope to help again with your future radiator and heating supplies!
Kind regards, Wayne, Radiators4u
Poor customer service
Ordered some standard radiator valves. Turned out they were the wrong ones (my own fault) and I was happy to pay the returns postage cost to send them back. Once returned, they refused to refund me for the valves, because the tiny box they came in (which I might add was already slightly damaged (torn), I had added some extra tape to, to help secure it and keep the items safe (which they ask you yo do), yet they wanted to charge me £10 for re-boxing. The box is literally tiny, and they'll likely have hundreds of spares in their facility. Also they claimed the valve was damaged and sent me a picture, which it looks perfect, can't see any issues. I only took it out the box and put it back again, but they claim damaged. So I can either pay to have a "damaged" item delivered back to me, which I can't use anyway, or they'll happy dispose of it for me (or put it in a new box and resell). Utterly disappointing experience with this company. Also their emails were so generic and robotic, there was no empathy, and nothing personable. Not the customer service you'd expect sadly. Won't use again.
14 april 2026
Omdöme utan inbjudan
Svar från Radiators 4u
Thank you for your feedback. We’re sorry to hear that you were disappointed with your recent experience, and we appreciate the opportunity to clarify the situation.
Firstly, we would like to clarify that our returns guidelines do not advise customers to tape or alter the original packaging. As outlined in our returns document, items should be returned in their original condition and packaging where possible, as this helps ensure they arrive back to us without issue. Additionally, if any damage is identified prior to return, this must be reported to us so that we can advise accordingly.
Upon receipt and inspection of your return, the valves were found to be damaged. We provided you photographic evidence of this at the time to demonstrate the condition in which the items were received. Unfortunately, once items are deemed damaged, we are unable to process a refund as they are no longer in a resalable condition.
You were offered the option to have the items returned to you or for us to dispose of them on your behalf and your instruction to us was to dispose of the goods.
We are sorry that this experience did not meet your expectations and we do take your comments regarding communication on board, as we are always looking to improve our customer service.
Sent wrong item
Ordered manual valves, was sent TRV valves which couldnt be used. When I called up they insisted they were manual, despite there being TRV instructions in the box and the original sticker on box stating TRV, which had been half covered by a new label. Had to return at my own expense, despite this being the company's fault.
12 mars 2026
Omdöme utan inbjudan
Svar från Radiators 4u
Thank you for your review. We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
From the information provided, the item supplied should have been the correct product. However, we understand your concerns regarding the packaging and labelling, and we would like to investigate this further.
To help us look into this properly, please could you provide additional details, such as photos of the item, packaging, and any labels on the box? This will allow us to review what may have happened and address any potential issues.
We’re also sorry to hear that you incurred return costs, and we’d like the opportunity to review this as part of our investigation.
Please contact our customer service team directly so we can assist you further.
Frustrated and disappointed!!!’
I ordered a cast iron but there was confusion so I have a different type. Don’t know whose mistake this was. Both my husband and I were talking to company when ordering and we are convinced we remember specifically asking for a cast iron radiator.
There was more than one phone call and we were played back one call only.
We called the company so as to make it clear we wanted cast iron.
I have excepted this radiator as I have no choice.
28 januari 2026
Omdöme utan inbjudan
Svar från Radiators 4u
Hi Rosalyn, thank you for your review. I can see that we shared the relevant call recording with you in which your husband requested a column radiator and he provided the product code. Based on this information, we processed the order accordingly. We subsequently received an email from him confirming acceptance within the bespoke order confirmation. In light of this, we are satisfied that the order was handled correctly and in line with the information provided and confirmed. If you require any further information, please let us know.
If I could give 0 stars I would
If I could give 0 stars I would. Most disappointing customer service I have ever received.
Item was delivered on time, we ordered a £2000 cast iron radiator, it came in 3 parts. Plumber has just been round to fit it and we haven’t been supplied with enough parts to join the radiator together. Which means I now have to pay my plumber half a day rate, for absolutely nothing! Radiators 4 u couldn’t care less, apparently in their small print they don’t accept liability and offered us a bottle of wine or box of chocolates. Bit of a kick in the teeth when you’ve spent a small fortune on a radiator and paid £200 for a plumber and taken a day off of work. Let’s see how long it takes to get the parts that we need! I only wish I had read the reviews on here before using this shambles of a company!
28 november 2025
Omdöme utan inbjudan
Svar från Radiators 4u
Thank you for your feedback. While we’re disappointed to hear about the service you received, we’re committed to putting this right and ensuring your situation is resolved. Please share your order details with us privately and we will look into the matter and advise on the next steps.
Ordered 6 radiators and still not…
Ordered 6 radiators and still not arrived . Very disappointed as builders leave tomorrow and we have to find another builder to install as they are off on another job. Asked for radiators to be sent next day and told sorry even though we have snow and no heating !!! They did another 4 days wait. We have been waiting for 10 days already … never again use this company as delivery
11 november 2025
Omdöme utan inbjudan
Svar från Radiators 4u
Hi Diane,
Thank you for your message and whilst we understand the inconvenience caused attempts had been made to contact you to arrange a suitable delivery date for your order. We have explored various options to arrange an earlier delivery date but unfortunately nothing sooner than the secured date of Monday 24th November. We will continue to monitor your order to ensure that upon arrival you are satisfied with the goods.
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