Quote Detective Omdömen 

Shocking Company policy and customer service. Policy got cancelled Friday 4pm after direct debt was missed. Immediately tried to resolve this the same day however payment link didn't work. Got in touch with finance provider and they advised getting in touch with them. Couldn't get through to them was in queue on hold, so I dropped them an email on Fri @ 4.30pm after I was told this. Called them back on Monday and was told it's too late to re-instate and I lost my £300+ deposit and incurred cancellation charges; £90+ other charges from finance provider. Dropped them another email. Never got a response back. NOT IN CONSUMERS BEST INTEREST. They have stopped me from working and made this extremely stressful. Matter could have easily been resolved, Had the funds in different bank account and became impossible to resolve a simple matter. Will be raising complaint with the financial ombudsman. If you guys grow a conscience and resolve this and I will remove my feedback and from taking matter further.

I would suggest avoiding it. They have really good staff but when they sell policy over the phone instead of online they do make mistakes, they have whole license check code but still harassing me for last 3 days. I asked for sdp and commuting to work but the guy selling policy over the Phone i think forgot to add commuting and now im stuck with no car to go to work.

Customer service agent Rose Ashley.

Amazing service helped me through a stressful time and sorted all my issues and got my policy validated.

Amazing service

Mr Williams Huw, helped us a lot with our insurance. He is the best staff member , very dedicated and very very helpful. He is the BEST. Thank you so so much.

All good great service

V Good experience

Kelsey was great today helped me resolve thing fast thanks

Very helpful and patient

I’m really happy to give me you service you are explaining very nicely clearly if they have more than 5 i can give you are very kind very good customer service uswell

Do not buy any policy from this people they are really impersonating FBI detectives , they have asked me silly questions ,like what my wife driving, or what panties I am wearing, or if I can give them my insurance number ? I have told them I can provide the share code from DVLA instead , never heard to provide insurance number ,he said I have a claim of 22k on my name which was never true , he tried to bump the price , I just got myself new policy for 2150£, with all the claims declared , the other broker did not asked me your detective mental questions. The guy on the phone was called Thomas Henstridge. Avoid this broker at all costs ,or it will cost your life savings .

I had a great experience with the costumer service today
They give me the best price ever and a guy named Marshal was professional, very helpful and explain everything with patiance and speaks clearly so i can understand everything. 100 star review for him! Really appreciated your help 🙏

Kelsey was brilliant and very helpful. Got what I needed straight away.

Avoid this company at all costs. It took an exhausting 1 hour and 40 minutes just to explain my situation to them. To make matters worse, the agent dealing with me was completely unprofessional. He kept going on and off the phone, repeatedly saying "give me 2 minutes," but leaving me waiting for 15 minutes instead. I eventually had to tell him to just call me back. While he did finally call back like he promised, the actual service was shambolic.
Despite spending nearly two hours on the phone making everything crystal clear, they still managed to completely ignore my instructions. Today, they sent over a Statement of Fact (as seen in image.png) with entirely incorrect details, wrongly listing my licensing authority as Reigate and Banstead Borough Council.

My actual authority is Transport for London (TFL), and I got my PCO licence a week ago. To waste hours of my time, leave me hanging on the phone, and then issue a legally binding insurance document with the wrong licensing body is total negligence. This company does not care about your time or your livelihood. Absolute joke.

Spoken to Hasan to deal with taxi insurance. He was very patient and very polite and professional, explained everything clearly, an assett to your team. Very pleased he found us a deal. Thank you.

The agent was very helpful

Hasan did a great job, explained everything clearly and sorted out my insurance in no time, answered all my queries promptly.

I feel very comfortable with your agent Mr Hasan. He is very kind and professional.

Terrible insurance company they will slander you horrible Welsh lady thinks she is a police officer they will dobble the price an use your past for an excuse she preformed a google search and and a matter not related to driving decided to double my insurance asked silly question will never use again I went with Adrian flux was half the price and half the hassle :)

Very helpful

The way l was helped was so good it didn’t take that long.l was so happy.