QuikShip Toner Omdömen 

My fault, I should've read the reviews. I was in a hurry and my new toner wasn't available where I normally purchase. So I paid for express delivery expecting it to come from a warehouse near me, but nope, shipped from CA!! Customer service is a joke, this company is a joke! I work with a small non profit community center and was looking for a quick ship, the company should really change their name.

Never buy item form this store. I didn't get my order over half month even I track the order almost everyday. The customer service does tell u that they shipped the item but actually not. After half month, CS said the order will be shipped by "fairly fast" delivery after I complained lots everyday. You have to prepare you couldn't get the order within half month if you don't like to track,call, supervise, and emails for pushing the delivery everyday .

March 7, 2019
7:25 PM

Thank you, Mary Jane, yet I need to be refunded for the full package of toners I purchased ($136.92), because they are still unopened and your toner was what caused my printer to stop working.

A quick Google search shows the value of my Dell 5110cn to be between $140 to 599.

I have three presentations next week (leaving my office Tuesday) and don't want to be researching/buying a printer right now. Dell said it would be $170 for a visit by a technician and it's not worth it by the time you factor in parts and labor.

You can send us a working replacement printer so that I can continue working, or refund us for all the toners and the minimum amount for the damaged printer of $337.

If not, please do share with me your CEO's name, email address and contact information to share the details of this customer experience and I will follow-up directly with him to better explain the situation.

Thank you and I look forward to hearing from you soon.

Audie

March 7, 2019
2:00 PM (56 minutes ago) to Support

David,

Further our today's discussion and next steps, I spoke with Dell and would like to be issued a credit for the toners which I will be happy to send back, because they damaged my printer.

You mentioned there is only a 6 month warranty for these, yet due to the Cyan toner cartridge damaging my printer, I will need to purchase a new one and cannot use a credit with your company.

Please do advise when my credit card will be credited, as I will need to purchase a new printer quickly to take care of my needs for my speaking engagements we discussed next week.

If there is a problem, please let me know Quick Ships President's name, so that I can explain the issue and get it taken care of quickly.

Thank you in advance for your help and my direct telephone number is.

***Note by customer, this item is pending, so I will update you once it has been resolved.

Ordered two laser toner cartridges. When we ran out of toner we put both of them in and neither worked. We called and told them none worked and we needed ink asap. They told us they would overnight them as we had NO ink left. They sent them regular ground and told us we had to pay for overnight. They don't absorb the cost of doing business incorrectly. Stay far away. You have PLENTY of better options. These people are apathetic and don't give a hell about you.

Not truthful about poducts & bad customer service

Bought two HP toner cartridges from these people and both were defective, print was very light. They claimed the problem was with my printer! I purchased the correct cartridge direct from HP and the print was perfect. Still haggling with these people to try and get a refund. They're just middle men for other vendors so you can't ever get to the actual seller if there is a dispute. This place is no Amazon lol.

I ordered a product on 06/26/2018 and paid extra to have it delivered by 06/27/18 as advertised in bold red font at checkout. I was automatically charged double - red flag #1. I called customer service right away, a female representative corrected the order instantly, removed the double payment to single payment, and took off the shipping and handling fees as a courtesy for their screw up. I received an email the next day saying that the order was shipped out and would be delivered 06/28/18 instead of 06/27/2018, the date that I originally paid extra money for - red flag #2. I called again, a male representative apologized and said it was shipped out that morning and should be there by the end of 06/28/2018. On 06/28/2018, I received another email that said the order was shipped that morning, NOT the morning before, and would be delivered JULY 03,2018, over a week later - red flag #3. I called them again and spoke to another male representative. At this point, I was almost certain that this was a scam. He looked up the order and said that it was indeed scheduled to be delivered 07/03/2018. He said that there was nothing he can do, and offered to send out another shipment expedited that I would have to pay full price for, again - red flag #4. I was furious at this point and demanded to speak to the supervisor. The supervisor looked up the order and said the original female representative screwed up. I told him I would have never ordered from them if I had known they partake in false, misleading advertising because I could have just as easily purchased it through Amazon and had it within 2 days. I explained that I run a medical office and that I can't print, fax, scan, or copy without the toners and I can't close the office for a week because of their incompetence. He replied that he can send me another shipment overnight but would have to charge me full price - red flag #5. I asked why their website took money for expedited shipping, he said "I DON’T KNOW." SCAM!!!!!

Businesses should NOT advertise false, misleading information to consumers and charge them extra for shipping when they do not offer it, and they should NOT post misleading delivery dates and charge over $50 for overnight shipping that they DO NOT offer and then offer to send it overnight only IF the customer pays even more. They mishandled the entire situation and were extremely rude and unprofessional. Their supervisor should be fired, as well as the representatives for incompetence and unprofessionalism. They also should not SCAM customers by charging them DOUBLE or whatever they want and hope that the customers won't notice. They took off the shipping and handling and sent it regular mail - which was ALSO advertised with the same delivery date of 06/27/2018 - as retaliation because I caught their scam and called right away and demanded they return the double charge. Their handling of the case and their business practices are grossly shameful. They should be investigated for fraud.

BUYER BEWARE! Their website states 100% customer satisfaction but does not say it is only for UNopened or defective items. If you rely on this expecting to be able to exchange an incorrect item, you will be sorry. They do not care about customer satisfaction. Lesson Learned.

UPDATE: Response from Quikship shows that they did NOT carefully read my complaint. They stated in their response they do not take opened packages back. Duh, how else would I have known what was in it without opening it? All I did was open it, realized it was the wrong item and put it back into box.
The biggest issue is that their website does NOT state this caveat. It states 100% satisfaction guaranteed PERIOD! If they will refuse to take back an item because it was an incorrect order which was opened, the website should state that! I specifically ordered from them because of this supposed satisfaction guarantee. Since I wasn't sure which product I needed I thought if it was wrong, I could exchange it because my satisfaction was 100% guaranteed. That is not the case and based upon their response, it still isn't.

DO NOT USE THEM!! I ordered a box of Lexmark ink as advertised. I received two single unboxed cartridges from A THIRD PARTY LIQUIDATOR! Quik ship apparently uses third party vendors to fill their orders. They are not going to refund me either. DO NOT USE THEM!!!!!!

IF I COULD GIVE O STARS I WOULD. PLACED AND ORDER TO BE DELIVERED TODAY ONLY TO GET A TRACKING NOTIFICATION THAT THE PACKAGE WILL BE DELIVERED A WEEK FROM TODAY. SCAM ARTISTS. CHANGE NAME FROM QUIKSHIP TO NO SHIP.

HATE THIS COMPANY AND WILL NEVER USE A AGAIN.

THIS BUYER GOT SUCKERED TOO - I didn't read the reviews.

We were out of toner on 3/27 - ordered from these creeps.

It's now APRIL 11 -- when I called they just found the order... I asked for overnight shipping ... they SAID IF I PAID for it.

SCREW THESE CREEPS.. .they lost the order !!!

Their site is designed to mislead users about the brand of the cartridges that they sell. They leave the brand LD off of their pages and emails. THEN they promise a refund but don't send it. BUYER BEWARE. QUICKSHIP IS PURE EVIL. Cover your rear end.

Are we the one in a million? I never leave reviews. I'm leaving this review because something actually went right. We ordered, they deliver the right product, promptly.

Ordered part for HP printer. Discovered in confirmation it was OEM not HP. Canceled order immediately and ordered HP part. Sent OEM part despite cancelation. Received email to return in original packaging. Refusing to refund because someone wrote on the box. $156 for part that should not have been sent in the first place. Claimed they sent it in an outer box, which they did not as can be seen from pictures. OK to deface box with quickship shipping label, but not with "writing". They will ship the useless part back to me again for $21 because "I paid for it". Incompetent and terrible customer service.

Don't bother calling when QuikShip Toner says they want to sort out the situation. They do not! They put you on hold, and then tell you they're not issuing a refund because the box was written on.

BEWARE! I bought a set of masters for my printer and paid well beyond extra for them to be shipped overnight. They didn't just send the masters for the wrong printer but they were also about 10 days late. I had to call them four times to get anything resolved and then after a while said: "Fine, we'll refund you. We'll email you the info." And hung up. It's been three weeks and haven't gotten that info or that refund. If I call they don't pick up. It was quite a bit of money. And now I have a waste of parts that don't know what to do with.

Not only have I been purchasing toner from this company for many years, I have also recommended them to many companies and hotels. Well, up until the point I needed to send toner back. I ordered toner CF226X, but NHCF225X was sent instead. This toner is larger, and clearly not the right kind. All 3 toners made a clicking noise and would print black lines on the page. When I reported the issue, "quickship" said these toners are compatible and should work, but said because of the clicking it must be a malfunction. Instead of sending a replacement, "quickship" closed the ticket. After it was clear they were not sending a replacement I called again, a ticket was opened again and then closed. By the time I called a 3rd time, their incorrect toner broke the printer.

When I did call a 3rd time, they needed information again, which I supplied immediately. And of course I had to keep following up for weeks. On my 6th contact I informed them that this would be my last attempt to correct this with "quickship" directly. They said they would email a return label, but I'm not holding my breath. I'll contact the BBB in a week.

They definitely earned to lose my business and any future recommendations.

ARIAH IS HORRIBLE THIS COMPANY. IS GARBAGE. THEY STOLE OUR MONEY AND NEVER SHIPPED THE TONER?! TWO MONTHS LATER WE CONTACT THEM ABOUT THIS. PULL UP THE TRACKING SHOWS IT HASNT LEFT THE BUILDING. ZERO ACCOUNTABILITY. AFTER THIS DEBACLE ALL THEY DO IS OFFER TO SEND THE ITEM. AS IF IT WAS EVER EVEN SENT. SO THEN ONCE WE RECEIVE THE TONER IT ENDS UP NOT BEING COMPATIBLE WITH OUR MODEL THAT WAS PROVIDED. IT ISNT EVEN CLOSE TO MATCHING . THE TONER IS LIKE FITTING A SQUARE PEG INTO A ROUND HOLD. THEY INSIST ON SAYING ITS THE RIGHT MODEL OR BEING IN BETWEEN WORDS AND NOT KNOWING WHAT TO SAY. PROMISED CALL BACK NEVER RETURNED. THIS COMPANY IS A BIG POS

Worst ever customer service. I’ve tried to return an unopened printer head but keep getting the run around. It’s been over a month. Totally unexceptable. Should be an easy transaction to send back and credit my card. They are terrible and reviews I’ve seen support that. I’ll get some half response about contacting them and how they wii try to resolve this. Hey. You could have done that the first time.

was about to place order for 4 laser toners. Estimated arrival date was in 2 days and they specified the date. I chatted to ensure it would ship from a warehouse in the next state to ensure i would indeed get it in two days, and chat person was honest enough to say it takes 3-5 days to PROCESS the order. That means they would not have even shipped until 1-3 days AFTER the estimated ARRIVAL date!! Website lies, but chat person was honest. I bought from another website.

The website shows the OEM product on the top of the page and then lists non OEM products below which is confusing as the disclaimer is very small and you think you are getting an OEM product. I called customer service and they said too bad they shipped out what I requested. I could return it, but I would need to pay shipping back and I'm not sure that they will refund the original shipping charge of $6.95. This feels totally like a scam to get you to accidentally order non OEM products.