QuestGates Omdömen 

229
TrustScore 4 av 5

3,8

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Exceptional service and quick turnaround. Laura Dickson arrived right on time. She was very helpful and explained the process clearly - she had everything sorted in under an hour. I really appreciat... Se mer

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Betygsatt 5 av 5 stjärnor

Questgates deliver a great service from first contact until final settlements. It's a very personal service. No matter is too great to deal with, communications are always good. If you find yourself w... Se mer

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Betygsatt 1 av 5 stjärnor

So far the whole process has been progressing at a snail pace. 78 days since our fire, still no BI payment. What’s the point of having Business Interruption, if you can’t get any money off them for... Se mer

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Betygsatt 5 av 5 stjärnor

We lost our roof attic and a bedroom ceiling, due to fire next door. From our first call until completion, every person involved from Admin Team's, Loss Adjuster, scaffolders, Roofers, Electricians,... Se mer

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Företagsinformation

  1. Skadereglerare

Skrivet av företaget

The UK’s largest owner-managed loss adjusting and claims solutions group.


Kontaktuppgifter

3,8

Bra

TrustScore 4 av 5

229 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 89 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,8

Alla omdömen

(229)

95 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Great service from Georgia Mortlock of…

Great service from Georgia Mortlock of QuestGates, very efficient and easy to communicate with.

7 november 2025
Omdöme utan inbjudan
Logotyp för QuestGates

Svar från QuestGates

Thank you for sharing your review, Patrick. We’re delighted to hear you were happy with the service you received and will pass your feedback on to Georgia.

Betygsatt 5 av 5 stjärnor

Fantastic service throughout

Fantastic service throughout, emails and phone calls dealt with immediately. So helpful in every aspect.

15 december 2025
Omdöme utan inbjudan
Logotyp för QuestGates

Svar från QuestGates

We really appreciate you sharing your experience, Martin. We will pass your feedback on to the team.

Betygsatt 5 av 5 stjärnor

Very straight forward and helpful

Very straight forward and helpful. Communicated well and got the claim settled efficiently and helped me to get my kitchen fixed in time for Christmas

12 november 2025
Omdöme utan inbjudan
Logotyp för QuestGates

Svar från QuestGates

Thank you for sharing your experience, Maryanne. We’re pleased you were happy with the service received from QuestGates throughout your claim. Wishing you a very Merry Christmas!

Betygsatt 5 av 5 stjärnor

Julie at QuestGate has been great

Julie at QuestGate has been great; she is very helpful, calm and professional. Although we are still at the start of the journey with our insurance subsidence claims and the works required I have full confidence that Julie will continue to provide high quality support and assistance

10 december 2025
Omdöme utan inbjudan
Logotyp för QuestGates

Svar från QuestGates

Thank you very much for your feedback, Rob. We’ll make sure this is passed on to Julie.

Betygsatt 5 av 5 stjärnor

Helpful and efficient

15 september 2025
Omdöme utan inbjudan
Logotyp för QuestGates

Svar från QuestGates

We really appreciate your review Charles and are pleased to hear that you found the service received from QuestGates to be helpful and efficient.

Betygsatt 5 av 5 stjärnor

QUESTGATE handling of subsidence work

QUESTGATE handled this whole subsidence with professionalism and compassion. The 2 firms chosen OPTERA for the external and NOVATE for the internal works, were excellent. All men hard working, respectful and not too much imposing on my ‘personal space’ it was a huge job that had to be dealt with.
Julie in the office kept in touch with me throughout and kept me in the loop as to everything that was going on - which helped me no end.

23 april 2025
Omdöme utan inbjudan
Logotyp för QuestGates

Svar från QuestGates

Thank you for sharing your review, Carol. We are pleased you were satisfied with the service received throughout your claim and we will pass on your feedback to all involved.

Betygsatt 1 av 5 stjärnor

After my last review 15th November I…

After my last review 15th November I get an email today threatening defamation 🤔 from the Compliance director - how does the SRA authorise these solicitors behaviour threatening vulnerable people - case reported and hopefully the appropriate action is taken 😡😡

2 december 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I would put zero stars if I could

I would put zero stars if I could. This company is awful to deal with. Communication is poor and customer service is absolutely awful. Avoid at all costs. It’s also interesting to note that there’s a sudden influx of 5 star reviews I wonder if quest gate are giving people an incentive to review them well on here as their current google reviews stand at 1.4 With many people extremely unhappy

2 november 2025
Omdöme utan inbjudan
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Svar från QuestGates

We’re sorry to read your review. To enable us to locate your claim and get in touch directly, please can you email our customer services department on customerservices@questgates.co.uk with your claim reference.

We can also confirm that we do not offer incentives for reviews.

Betygsatt 5 av 5 stjärnor

Excellent support

Excellent support, great communication throughout the process very much reducing a stressful situation.Sue Gillies quite excellent in understanding our needs and helping us through everything. Couldn't recommend QuestGates more highly.

27 november 2025
Omdöme utan inbjudan
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Svar från QuestGates

Thank you for your recommendation and sharing your experience, Jamie. We’re delighted you were happy with how your claim was handled by QuestGates and will pass your kind feedback on to Sue.

Betygsatt 5 av 5 stjärnor

Excellent Service from QuestGates

QuestGates recently carried out a valuation on my house, and I couldn’t be happier with the experience. From the moment I booked the appointment, the team was incredibly kind, helpful, and professional. They made the whole process smooth and stress-free, and their communication was clear and reassuring throughout. I highly recommend QuestGates for anyone looking for reliable and friendly valuation service!

26 november 2025
Omdöme utan inbjudan
Logotyp för QuestGates

Svar från QuestGates

Thank you for leaving a review and for your recommendation. We’re delighted to hear you were happy with the service you received for your valuation. We will pass this on to the team!

Betygsatt 5 av 5 stjärnor

OBO Sally Hendron

We were delighted to have met Sarah-Jane and our claim was dealt with in a Professional, efficient timely manner and communication was excellent from start to finish.

7 november 2025
Omdöme utan inbjudan
Logotyp för QuestGates

Svar från QuestGates

Thank you for sharing your experience, Stuart. We really appreciate it and are pleased to hear you were satisfied with the service you received from QuestGates throughout your claim.

Betygsatt 5 av 5 stjärnor

I have worked with Questgates for the…

I have worked with Questgates for the past 6 years and find them professional and excellent at what they do.

26 november 2025
Omdöme utan inbjudan
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Svar från QuestGates

Thank you, Juliet. QuestGates truly values our partnership with BIBA and our role in operating the valuation facility. It’s always a pleasure collaborating with you and the entire BIBA team.

Betygsatt 5 av 5 stjärnor

I have dealt with Questgates now for 20…

I have dealt with Questgates now for 20 years and they are a fantastic group of people and their service 2nd to none

24 november 2025
Omdöme utan inbjudan
Logotyp för QuestGates

Svar från QuestGates

Thank you for sharing, Greg. We really appreciate your feedback and value our longstanding relationship.

Betygsatt 5 av 5 stjärnor

Ran very smoothly from

Ran very smoothly from
beginning to end.
Made to feel comfortable with every conversation and out of a terrible situation came calm and support.

3 november 2025
Omdöme utan inbjudan
Logotyp för QuestGates

Svar från QuestGates

Thank you for sharing your experience. We’re pleased you were happy with the service and support you received from QuestGates throughout your claim.

Betygsatt 5 av 5 stjärnor

Claims

We have dealt with this company for a number of years and they never fail to maintain a very high standard of service which is rare these days in our industry.

21 november 2025
Omdöme utan inbjudan
Logotyp för QuestGates

Svar från QuestGates

Thank you for sharing this review, Clive. We really appreciate your feedback and are delighted to hear you’re happy with the service you receive from QuestGates.

Betygsatt 5 av 5 stjärnor

Great to work with

Julie was fantastic, she explained the report, and what impact this may have on myself, answered my questions and made me feel at ease in an unknown situation.

19 november 2025
Omdöme utan inbjudan
Logotyp för QuestGates

Svar från QuestGates

Thank you for your review, Claire. We are pleased you were satisfied with the service received from QuestGates and we will pass on your kinds words to Julie.

Betygsatt 5 av 5 stjärnor

The company we very helpful from their…

The company we very helpful from their first visit to assess the damage and then liaising with our contractor during the refurbishment. Their prompt actions throughout and with arranging insurance payments helped us through the stressful experience

6 augusti 2025
Omdöme utan inbjudan
Logotyp för QuestGates

Svar från QuestGates

Thank you for sharing your experience. We’re delighted you were happy with how your claim was handled by QuestGates.

Betygsatt 1 av 5 stjärnor

So far I’m having a really difficult…

So far I’m having a really difficult time with this company, lack of response to phone calls and emails, taking months before any work could be started.
Compared to Sainsburys insurance which I’ve had to use in the past, this is very poor

18 november 2025
Omdöme utan inbjudan
Logotyp för QuestGates

Svar från QuestGates

We are sorry to read your review. Please can you email our customer services department with your claim reference on customerservices@questgates.co.uk to enable us to investigate. Thank you.

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