From the minute I entered your web site to look and order my items, I found it easy to negotiate and easy to complete my transaction . Also you kept me updated on what was happening to My order. And... Se mer
Ăven om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en âverifieratââetikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer
För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer
Det hÀr tycker kunderna
Iâve been buying from Quba as long as they have been trading, buying in store at that time. Their clothes are excellent quality and the online shopping is easy and convenient not having a store l... Se mer
Navy lge barrel bag v poor quality n even worse customer service. Company supposed to have nautical heritage, so bought this bag to take stuff to n from boat. Used a handful of times. Stitching unrave... Se mer
Visited their Gloucester store, excellent helpful staff, plenty of sizes in stock. Great reductions on a their summer lines, the member of staff even showed me items that were reduced further because... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We have more than a quarter of a century of producing Practical British heritage nautical clothing for men and women. Coastal inspired clothing made with the finest materials, highest quality designs and durability as standard. ________________________________________________ Originating from Devon in 1996. Quba & Co are makers of the prestigiously named X10 jacket made from reclaimed canvas sailcloth. These are practical stylish and fit for purpose waterproof coats and jackets with incredible designs, warm, insulated and look amazing. ________________________________________________ Quba & Co has expanded to produce a wide range of nautically-inspired, menâs and womenâs clothing and accessories for everyday life, stocked not only on our website, but in over 23 store locations across some of the UKâs most popular coastal towns. ________________________________________________ Some key products include Warm Hoodies, Gilets for men and women. Practical coats, jackets and stylish polo shirts for many occasions. We have warm hats, gloves and scarves, ideal for wearing or gifting. Our homeware (or boat ware) accessories are simply wonderful creations that look good in any room by adding a touch of class and sophistication to this wonderful brand. ________________________________________________ Staying warm in winter with our quality merino and lambs wool rich knitwear and cool in summer with x-series t-shirts, means we have customers covered no matter the weather or season. All our items are made with both functionality, practicality and style in mind, to ensure the best fit and use for the customer. Quba & Co are a brand like no other.
Kontaktuppgifter
Broadstone Road, SK5 7DL, Manchester, Storbritannien
- 01618149507
- customerservice@quba.com
- www.quba.com
4,0
Bra
229 omdömen
Har besvarat 20 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
SÄ anvÀnder företaget Trustpilot
Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.
First class service and arrived on time
28 oktober 2023
Svar frÄn Quba & Co
Hello Richard.
Thank you for your kind feedback. We have been working very hard to make sure our online shopping process is as straightforward as possible whilst providing a second to none service.
From everyone at Quba & Co, Thank you.
Excellent quality clothing, good online service.
I've bought items from Quba & Co in shops on the high street before, but this was my first time ordering online. I was not disappointed, really happy with the service, delivery time good and postage costs etc. As always the clothing was excellent quality.
27 oktober 2023
Svar frÄn Quba & Co
Hello Lindsey
Thank you for your feedback. We have worked really hard at streamlining our on line operation and are glad you found the experience straightforward and easy to do. Your feedback will definitely help other customers.
Thank you from everyone at Quba & Co.
The customer service is fantastic IâŠ
The customer service is fantastic I contacted them about missing a promo code and they honoured it. One product I needed to return was processed very quickly and my ordered arrived quickly. The quality is fantastic I can not recommend them highly enough.
27 oktober 2023
Svar frÄn Quba & Co
Hello Miss Shales.
We are very happy you found contacting our customer service, to be both a pleasant and friendly experience. We always do what we can for our customers and our customer service team adopt a 'Go the extra mile' attitude at all times.
We are delighted you love our clothing quality and we feel your feedback will also help other customers.
From everyone at Quba & Co, Thank you.
Prompt delivery of good quality jacket
Prompt delivery of good quality jacket, offers good value I think. I have number of items from quba and I have been happy with each item.
27 oktober 2023
Svar frÄn Quba & Co
Hello Timothy.
Thank you for your feedback and kind words. We are delighted you like the quality of our clothing and have been a long standing customer of ours.
From everyone at Quba & Co, Thank you.
Lovely summer dress
This dress is so smart. Really well made. It fits perfectly. I am 5ft and its mid calf length. Great addition to my wardrobe for next Spring/Summer! It's lined too, which is great
29 oktober 2023
Svar frÄn Quba & Co
Hello Michelle
Thank you for taking the time to tell us and our customers about the positive experience you have had with us. You clearly have great taste and the dress you refer to is certainly extra special.
From everyone at Quba & Co, Thank you
Svar frÄn Quba & Co
We apprceiate you taking the time to leave us feedback. Very happy that you like our clothing.
From everyone at Quba & Co. Thank you.
Easy ordering
Easy ordering system and very prompt delivery too
Good quality clothing - looking forward to wearing it
Thank you
27 oktober 2023
Svar frÄn Quba & Co
Hello Colin.
We have spent considerable time making our ordering system as user friendly as possible. Your feedback is music to our ears and will certainly help other customers.
From everyone at Quba & Co, Thank You.
I purchased a ruck sack
I purchased a ruck sack and have found the product to be really great holds all my swimming items
20 oktober 2023
Svar frÄn Quba & Co
Hello Carolyn.
Very happy that you love your new Ruck Sack. They are perfectly durable and look good to. Happy that you are putting it to good use.
From everyone at Quba & Co, Thank you
Wonderful Sailing Jackets
Bought my first X-series sailing coat and am mightily impressed. Warm, fully waterproof and above all, it actually has long enough arms - I'm 6'3 and the arms on coats never seem to fit, so well done Quba - full marks!
26 oktober 2023
Svar frÄn Quba & Co
Hello Alan.
Great informative feedback. We are delighted you like your new iconic X-10. They are superior coats and look amazing.
Thanks from everyone at Quba & Co.
Excellent quality products if I couldâŠ
Excellent quality products if I could give 10 out 10 I would.
22 oktober 2023
Svar frÄn Quba & Co
Hello Susan
Thank you very much for your very kind feedback. We aim to give our customers exactly what they want and are excited and grateful that you love our products.
Thank you.
Regards
Quba & Co
Svar frÄn Quba & Co
Hello Natalia
Thank you very much for your kind feedback. We work hard to supply great quality products and to get them to you in a quick a time as possible. Your review will certainly help other customers feel confident in using our service.
From everyone at Quba & Co, Thank you.
Great range of clothes
Great range of clothes, the sizing is really good, would give a 5 but would like to see some womenâs clothes in black as well
20 oktober 2023
Svar frÄn Quba & Co
Hi Liz
Thank you for your kind feedback. We have forwarded your suggestion to our design team and am confident they will look into this for you.
Quba & Co
Just what I needed and Very happy.
Just what I needed.
Managed to grab a bargain in the sale and got some warm Autumn / Winter clothes. I spoke with customer service (Neil) about delivery times and they told me the items will be dispatched within a couple of days. Items must have shipped sooner because my items arrived very quickly.
Very happy with the service and I always like to give credit where credit is due.
23 oktober 2023
Omdöme utan inbjudan
Svar frÄn Quba & Co
Thank you. Your feedback is very important to us and helps other customers by showing the level of service you received. Its great to see that you were impressed with our delivery times as this is an area that we have really improved over the past year. Hope you revisit again soon.
Quba & Co.
Perfect and verry good QualitÀt
18 oktober 2023
Svar frÄn Quba & Co
Thank you Joern. Your feedback is very important to us and it allows other customers to see we are providing a great service with good quality clothes.
Thank you from
Quba & Co
out of stock
Wife ordered item , and after a while had a message saying it was out of stock.
Several days later I looked at the item ands it was still on line , ordered item and after a while told it was out of stock
18 oktober 2023
Svar frÄn Quba & Co
Hello Edward and thankyou for your feedback.
We looked into your order and the item you bought. The item you ordered was a size LARGE and was 'accidentally' listed. The items that remain on the website are size SMALL and MEDIUM. This is why the hoodie is still on the website.
Giving us 1 star for this minor human error is not really a true reflection of what happened here or our company. Some chap in the warehouse put a Single size medium in the Large size option which caused the issue.
We did apologise and do so again now.
Please get in touch and see if we can sort something out.
Lovely unique clothing
17 oktober 2023
Svar frÄn Quba & Co
Hello Cheryl. Thank you very much for your kind review. We appreciate you taking the time to let other customers know about our clothing and your opinion of them. :-)
Quick delivery, Pleasent and easy.
After visiting one of the Quba stores over the summer months I ordered a t-shirt and jacket from the online shop.
The delivery was quick and even though I'm not very technical I found the website easy to use. I ordered the wrong size Tshirt and was easily able to exchange this for the correct size.
Pleasant and easy.
3 oktober 2023
Omdöme utan inbjudan
Svar frÄn Quba & Co
Hello and thank you for your kind feedback. We are glad you had an easy experience using the website and was able to find the right products for you. We are happy that your interaction with our customer service was a pleasant one and that they were able to assist you.
We hope to serve you again soon.
Quba & Co
I was in need of a sweatshirt due toâŠ
I was in need of a sweatshirt due to some adverse weather in June 23 and found myself in Dartmouth in the Quba sales shop as they were one of the few garment shops available to go and buy something from.
My wife and I spoke to the sales assistant and advised what we were after and she pointed us in the general direction towards the back of the shop. There was a sale on, and it was not very clear as to which items were in the sale and the assistant was not Overly helpful.
Luckily, I found a suitable garment, which I like the design off, and it is a good quality, warm sweatshirt, and luckily, it was in the sale, and the garment itself I am very pleased with.
The sales assistant was not overly helpful or knowledgeable and we were the only people in the shop so she couldâve been somewhat more proactive.
I have had the garment three months and Iâm very happy with it. Luckily, the garment was in the sale as the prices are quite expensive.
5 juni 2023
Omdöme utan inbjudan
Svar frÄn Quba & Co
Hello and thank you for you feedback.
We are happy you enjoyed visiting our store and the quality of our products. I do want to apologise for the issue you had with the staff member who dealt with you. Its not really an excuse but the member of staff in question is very new to the business and was in fact their first week in the role.
I am confident that should you return again you will see a big difference.
Once again thank you for taking time to leave us valuable feedback as we look to be improving our service at every opportunity.
I have now purchased two âwaterproofâŠ
I have now purchased two âwaterproof jacketsâ from quba thankfully both sale ideas I must say they do not live up to expectations neither are waterproof great looking coats but do not do the job I purchased from them to do ⊠Iâm glad I didnât pay full price will not be purchasing anything else as they do not do the job that they promise
22 juli 2023
Omdöme utan inbjudan
Svar frÄn Quba & Co
Hello and thank you for your feedback.
Some of our coats and jackets are highly specialised and technical in their functionality.
Along with being very stylish, specialised and waterproof, as technical jackets, they may require 'retreating' with NIKWAX or similar if they are washed and cared for incorrectly.
This maybe what happened in your case.
Buying high end specialised nautical ready wear may require additional care.
We do sell less technical waterproof jackets also so please get in touch to see if we can assist in anyway with helping you with any future purchase advice.
I purchased a Grenchen puffer jacketâŠ
I purchased a Grenchen puffer jacket from Quba. After a short while I noticed that all the filling on the shoulders has dropped downwards leaving the shoulders without padding. This resulted in my shoulders getting cold quickly. I told Quba via their website but had no response. I then had to email them 3 more times to get a response. I was eventually offered a refund or replacement.
I believe the jacket was badly designed and overpriced.
2 maj 2023
Omdöme utan inbjudan
Svar frÄn Quba & Co
Thank you for your feedback. We are very sorry to hear you had trouble contacting us. We respond to correspondence in the order we receive them and having looked into this we did speak to you about the issue you described.
The jacket you refer to is one of our best selling jackets so am surprised you had any issues with it. Sometimes if the jacket gets wet then you might need to fluff up the coat again.
We are glad we could offer you a suitable resolution to this issue.
Thank you
Quba & Co
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