Qantas Omdömen 

If I could give no stars I would . Rang to change a flight and get costs recieved them and asked if I could hold them whilst I called my partner to check 10 mins later booked at the cost what they had said but they charged me almost triple . Rang back to ask what had happened and they said I agreed - made them listen to the audio recording which I was correct yet I was told they could not honour the recording . Absolute shit company quicker there is competition and they fail the better

The most unhelpful experience phoning the Qantas call centre. Staff had little knowledge of any of the information provided on their website so I actually had to teach them. Still didn’t make any difference as they couldn’t provide any help. Plus the language barrier made it almost impossible to get any information.

We were booked on a flight out of Manchester, UK back to Australia Fri 7th August 2026 at 9.55am - when arriving at the airport, it seems we were not booked on the flight, (ticketed through Qantas on an Emirates flight - booked via Webjet - even though we had spent 3 days earlier in the week on the phone to Webjet, with a huge time difference, trying to get the issue sorted. Emirates had changed the connecting flight in Dubai and the connecting time was too short). We were travelling with our mother on the same flight, (she was ticketed directly via Emirates). We spent 7 hours at the airport and missed two flights due to not being ticketed correctly via Qantas or webjet. Our mother, even had to elect to miss the first flight and then take the 2nd flight, which again we were not ticketed onto correctly. We were unable to leave the UK until the next day (after more than 4 hours of phone calls back to Qantas, via Manchester airport staff and direct), and had to return to Australia a further 24 hours later than planned, having to return to work the next day. Since, we have made various complaints to Qantas, Webjet and Emirates and none of the companies will take responsibility. All we seek is reimbursements of the travel expenses involved in having to return to the airport twice over two days and a further 24 hours in the UK - at a cost of approx $200. Each company is pointing the finger at each other and the customer is left out of pocket with no resolve. Not good enough for an Australian airline, to leave Australian passengers stranded overseas and then will not take responsibility to refund $200.

Cancelled flight. Promised to send money for extra costs due to 24h delay. I'm swedish. Qantas can accept swedish money but cant send swedish currency. Nor euro. So I had to open a Wise bank account. Just to make it extremely easy for an Australian company to send me money. We'll that didn't work either
It's obvious they are just scamming customers and don't want to pay damages for cancelled flights. Customer service is worthless

Flight 1652 Perth to Broome 27 July 2026 . Economy.
the service was excellent.
Staff were very professional and attentive. Wonderful experience.

Service terrible, lost luggage no help or support and the people that you talk just say sorry but can do nothing
Planes both flight broken seats for our premier airline it is just not good enough

QANTAS has 99% track record of losing your bag, particularly when they sell ticket with connecting only 40 mins,... 100% they will lose or delay your bag.
All they after just profit even they are considered premium airline

Qantas Lounge Passes are not honoured. Qantas are in the middle of renovating their shabby overcrowded old lounge at the international airport in Sydney. I have to complementary lounge passes that they will not honour at the moment as they have limited space in the temporary lounge.
I am flying shortly and called to ask why they weren't honouring them and was told about the renovation. The passes expire in December and I asked if I could get an extension as I would not be flying for at least another 12 months. They grudgingly said that I could get a 3 month on-time extension and would not budge any further.
No doubt they will have some fine-print somewhere that says that they can do this, but is essentially theft of valid entitlements by Qantas - there must be thousands of other Frequent Flyer members in the same situation. Appalling corporate behaviour that will just deservedly batter Qantas' 1.5 star rating even further.

Shame on Qantas.

Unable to change bookings using the app, so sadly had the displeasure of phoning customer service. 2.5 hours later, multiple periods on hold, 3 different members of staff, including one supervisor who promised a call back that never came… and flights still not changed. I can’t comprehend how it is so hard to get a job done.

What is wrong with this company? It’s a dire example of what goes wrong when a company gets monopoly, not enough competition has permitted this poor excuse for an airline to plummet to the lowest possible standards.

And don’t even get me started on delays and cancellations!

Shame on you Qantas, for exploiting your position in the market and treating your customers with such contempt that you expect us to tolerate it. It’s enough to make you want to give up on flying!

I absolutely hate this airline. Every single holiday experience I have had involving them has been ruined, including my latest trip. Thanks to a schedule change I can’t take a flight which they are still running, probably because it’s a partner airline. I have to cut my trip short by a day and book alternative accommodation. I can’t avoid them, which makes it even worse. They don’t care about customers and their plans as they will chop and change or delay for no logical reason. Please avoid them and use far better airlines

Terrible service; Used their domestic flights. Almost always their flights are delayed. One time I missed the connection & they kept delaying the next flight. They wasted my valuable time. They didn’t even apologise

I had a flight with Qantas and my baggage was damaged. 2 of my suitcases were damaged. They had scratches. One of them had a dent and a broken wheel, and the other had two broken wheels. I went to the baggage enquiry desk and made a complaint. They took pictures and asked for information related to my suitcases. I had just bought them prior to my flight. It was my first time flying with them so they were brand-new. The customer service officer gave us a reference number and asked us to fill in a form online on the Qantas website. However, after trying multiple times to fill in the form, it kept showing that there was some sort of a system issue. I tried filling it in on multiple days and it still didn’t work. After that, I tried contacting them on the phone but no one picked up and they had me on wait for about 10 minutes. I still haven’t gotten any reimbursement for my damaged baggage.

Partner and daughter unable to go on trip due to being hospitalized on the departure date following a vicious dog attack. Qantas slugged us a $1600 cancellation fee, despite being provided with medical evidence.
Never ever ever flying Qantas again.

Went to book flights for 2 from wellcamp Toowoomba to Sydney and back my wife went on the website and it said $890 so she tried to click on the site to book nand couldn’t but about half hour later she got on and the price went up to over 1,100 dollars that’s extortion in my book so we will catch the coach to Brisbane and back and save $500 including airfares so much for trying to support the community when these charlatans use tactics like that

Used their airlines number of time, unnecessarily overpriced. and we were at cairns and they put us in int terminal before departure and and we have to take out all the liquid above 100ml as we are in int terminal though we are going on a domestic route. this rule only applies to int flight.

Qantas is great, until something goes wrong during the payment phase during online booking. Then you never know if it's actually failed completely, or maybe the booking will eventually be processed. So you don't know if you should try again - you might end up with 2 bookings! So you have to call, and spend at least 30 minutes in a call queue. No call-back option is offered.

Not bad but get new stewardesses they are actually the WORST. Attitude when you want us to do your job nah mate.

Flew on an A330-300 from Bangkok to Sydney in Economy. Would not recommend it to anyone over 6 feet. I am 6 ft 4 and the leg room is really way too little (about 2 inches less than what you have on a lot of other airlines). And believe me … on an overnight flight this really is very tight!

If I could give zero stars, I would.

Qantas has some of the most incompetent customer service I've experienced. They cancelled my flight in the app without any notification, leaving me to discover it myself. There was no accountability, no proactive communication, and no effort to resolve the situation professionally.

The customer service staff were poorly trained and unable to provide clear answers or meaningful assistance. For an airline that markets itself as Australia's premium carrier, the level of service is unacceptable.

I've experienced better organization and customer care from airlines in developing countries. Qantas needs to take responsibility for its mistakes and invest in improving both its communication and customer service.

Similar to Ozy Boy, I bought extra points to get an upgrade on flights to Europe in June/ July 2026
80000 points $2192
Have been told no refunds!!
Applied for 4 upgrades and got ZERO.
Warning to all new members DO NOT buy extra points for upgrades as the advertising to upgrade your flights and all the glamour of Black Qantas Visa is very misleading.
DO NOT SPEND MONEY ON POINTS.