Qantas Omdömen 

The World over, an insurance company delaying a payment hoping the problem disappears, well in this case he died. Luigi Mangione was right to shoot dead the Health insurance CEO in New York and more should be shot. I am presently dealing with Zurich Insurance for Qantas Holiday Insurance, Australia whilst in Thailand and there lame duck excuses means have to take them to a Tribunal called NCAT in NSW. Jodie the Disputes Resolution Manager otherwise known as a loss adjuster to limit the underwriters payout for Zurich Insurance who have already underpaid the first payment for three days in ICU at the BKK Hospital in Khon Kaen. Thailand and now won't pay the second visit caused initially by two cowardly Bandido bikies who attacked me and stomped on my head. Jodie is Zurich Dispute Resolution Manager otherwise known as a 'Loss Adjuster' to limit the Qantas Holiday Insurance Underwriters loss to me for my treatment.
Well you picked the wrong guy because i have legal Training and have smashed Apple 4 times, ebay, etsy, and Bupa HI to name a few and never lost a case.
Do not ever buy from these companies.

I had paid for a very expensive flight (shame on you for price gouging airlines) to Melbourne for the Grand Final. I had purchased an "extra legroom" seat for an extra $100 on top of an already very expensive flight. It did not say it was an exit row seat when I booked it. I worked out that it was an exit row seat later and immediately called Qantas to change seats as I had a broken foot (which was the reason I paid for the extra legroom) and I knew they wouldn't allow me to sit there. After speaking to four different people and calling two different numbers over the course of an hour, I was told that I would have to speak to ground staff at the airport.

I arrived for my flight early so that I could sort out the issue. I explained to one of the staff the issue and she issued me a new seat - she did not say that it wouldn't be an extra legroom seat or whether I would be refunded. I only discovered that I no longer had a good seat at the boarding gate. When I originally booked the seat it said I would receive priority boarding - this did not happen. I was forced into a long queue with a broken foot while waiting for people in front of me to load their oversized luggage into the overhead compartments. Then I was squished into a tiny seat with no space for my moonboot. At no stage before, during or after the flight did any member of staff check that I was ok or offer any assistance.

I then contacted Qantas via their "feedback form" straight away to clarify whether I would be receiving a refund and to complain about the total lack of service/communication. A whole week later I got an email to say thank you for the "important feedback" and to explain why I couldn't sit in an exit row seat - I already knew this and it wasn't the reason for the complaint. I was told that I was eligible for a refund and that it would take 14 days from that date. 14 DAYS!!! It took them seconds to take my money but weeks to return it.

Extremely disappointing experience with Qantas Lost Property.

My son left his iPad on a Qantas flight from Sydney to Nadi on 29 July. I contacted lost property and provided the flight details, passenger names, date, description of the iPad, colour of the case and other identifying information. I also explained that the aircraft returned to Sydney shortly afterwards and that we live in Melbourne, so simply coming into Sydney Airport to look through lost property isn't a realistic option.

For weeks, I have continued to receive essentially the same generic response telling me to come to the airport in person.

What has been most frustrating is the complete lack of genuine assistance. I have repeatedly asked for someone to actually read the email chain and look into the information. Instead, I continue to receive responses explaining the limitations of their lost property process and advising passengers to check their seats before leaving the aircraft.

Obviously, we understand that we were responsible for accidentally leaving the iPad behind. I am not blaming Qantas for the item being lost. What I am disappointed with is how difficult it has been to get meaningful assistance afterwards.

This is an expensive electronic device, not an unidentifiable everyday item. I would have expected there to be some reasonable process for matching high-value lost property against flight details and descriptions, particularly when a customer lives interstate and cannot simply visit Sydney Airport to inspect the items themselves.

After two months of emails, they are actually refusing to check whether an iPad matching the description was handed in to the Sydney Qantas Lost Property.

For an airline the size of Qantas, the lost property process and level of customer service around this have been appalling.

Just exceptional. Shout out to the absolutely lovely crew on the Melbourne to Sydney route at 12.30pm on 1 Oct 2026.
All were delightful and extra thanks to the captain who gave me an upgrade after helping me with my bag. Exceptional customer services and I’ll be a fan for life now. Thank you!!!!

Cramped seats, no baggage assistance from cabin crew due to OH&S, average food, no air bridge, had to use stairs then bus. Kingsford Smith is far too congested. 3 hours from deplaining to uber. Not good.

It is a terrible airline. We booked and paid for seats (in January)with extra leg room return Perth to Melbourne, for the GF.
On our return flight we were not notified or given an explanation as to why we were no longer in the seats we paid for. No one could explain the change - just kept saying the plane was full and we'd get a refund. Then when we arrived in Perth, we waited for an hour for our bags to arrive. After about 50 minutes I went to ask and was told they had moved our carousel to another one. There was no PA announcement until I asked.
This is really disappointing. Given that Qantas would have known this particular weekend would be really busy in fact they added thousand more seats. Which cost some people $6,000 per person one way. With all this extra income, and knowing that it was an exceptionally busy weekend. I think they should have had plans in place to deal the extra passengers and luggage. And even put on extra staff. I dont hear many good reposrts about Qantas as a company. The staff are lovely and do their best given the circumstances

19 h Verspätung
Sehr schlechter inkompetenter Service

Qantas scoundrels,
Most airlines are not very good. Qantas is not the worst airline in the world, but it is trying to be. It raves on about Qantas Frequent Flyer, but generally it is best and cheaper to buy another ticket on another airline. It is disgraceful.

Qantas strikes again!
We are all in a cost of living crisis. Thank the overspending government for that. These cowboys at Qantas let us work 3 jobs, 7 days a week only to finally be able to see family interstate and only for a few days. But of course, a strike when everyone can rest in some nice weather. Always Qantas! Delays, stress, cancellations. Never again will I book with Qantas. I hope you go broke. We need an honourable company in this country. Goodbye forever you disgusting company.

Our experience with Qantas, Alaska Airlines, Hawaiian Airlines and Booking.com was nothing short of a nightmare.

In June 2026, we missed our flight after Qantas issued me a boarding pass containing an error, despite the fact that I had presented my passport at the counter. A mistake at the airline counter left us dealing with the consequences — and, unfortunately, the situation only got worse from there.

Because we urgently needed assistance, we contacted Booking.com on the day. Rather than helping us resolve the problem, we were simply directed to contact Alaska Airlines ourselves. When you are already dealing with a disrupted international itinerary, being told to chase another company is hardly what you expect from a booking platform.

We then spent **approximately SIX HOURS** trying to reach Alaska Airlines via SMS, online chat and phone. Despite the urgency of the situation, we received no timely assistance that actually resolved the problem.

Eventually, we had no choice but to purchase replacement tickets with another airline **at our own expense** just to continue our journey.

And what happened afterwards was arguably even more frustrating.

Since then, I have repeatedly sought compensation for the 1600 AUD **out-of-pocket expenses we incurred**. Instead of taking responsibility and resolving the matter, we have been left dealing with different companies and effectively being passed from one to another.

This experience has taught us a very expensive lesson: when an itinerary involves multiple "partner" airlines, the passenger can apparently end up being the one responsible for sorting out the mess when something goes wrong.

We paid for a service. When that service failed, we expected assistance and accountability. Instead, we spent hours trying to get help, paid additional money out of our own pocket, and are still seeking a satisfactory resolution.

**Based on our experience, I would strongly recommend thinking twice before booking a complex multi-airline itinerary through Booking.com.** And if you do, be prepared for the possibility that when something goes wrong, you may find yourself on your own.

For us, this was not simply an inconvenience. It resulted in **lost time, significant frustration and additional expenses**, followed by a deeply disappointing lack of accountability.

That is not the level of service or accountability we expected.

Paid $1300 aud for one way flight to Australia. I needed to change the date of the flight and was charged an extra $500 aud. What a rip off company. Very disappointed

I was disappointed with my recent experience. Prior to the flight, I had specifically booked a child meal approximately two months in advance. However, when I enquired about it onboard, the flight attendant insisted that no child meal had been arranged and repeatedly stated that such meals must be booked at least 24 hours before departure.

Despite my attempts to explain that the booking had in fact been made well in advance, the flight attendant continued to dismiss my explanation and spoke in a patronizing manner. Rather than trying to investigate the issue or assist in finding a solution, I felt that I was being made to feel at fault for a situation that was not of my making.

Unfortunately, the interaction became quite upsetting for my child, who became distressed and started crying. What should have been a straightforward discussion about a meal request turned into an unnecessarily uncomfortable experience for both of us.

I understand that mistakes can happen, whether due to booking systems or operational issues. However, I would expect airline staff to listen respectfully to customers' concerns and approach such situations with empathy, especially when children are involved.

I hope this feedback is taken constructively and used to improve customer service and communication in the future. The flight attendant name was Vania, on a QF655 Sydney to Perth flight.

Lamentable, quand vous vous enregistrez sur le net, pas de plan de l'avion pour choisir votre place. Mepas possible de payer pour en sélectionner une. Après 45mn d'attente au téléphone, la réponse est que l'informatique est défectueuse...Resum, je suis enregistré avec une place imposée et je dois récupérer ma carte d'embarquement à l'aéroport.
2 jours en vol sans pouvoir choisir sa place, c'est juste une honte. L’Australie n’est pas à la hauteur

Another appalling service encounter with Qantas.
As a Platinum frequent flyer for over 20 years, I am now changing my allegiance to Singapore Airlines. This is the latest Qantas botch up…….
I received an email from Qantas telling me one of my international flights had been changed with the result that I could no longer catch my connecting flight. Calling from London to discuss a suitable alternative, I had the misfortune to be directed to the off shore team who had no idea how to help me. Two hours later, and super frustrated with the incompetance of the staff, I cancelled the flight myself on line and rebooked another, costing me an extra $1000. Qantas needs to do the right thing and refund me this amount.
Obviously a sucker for punishment I then tried to book an international flight for my son. After choosing the flight and adding all the details, the payment page didn’t work. I was however given a booking number and payment is pending in my bank account.
So I tried to get this sorted and was unfortunately directed to the incompetent off shore team again only to be told to rebook on line. Was I going to end up with 2 flights now?
Not very fair or helpful as the bank was holding the first payment and I was told to outlay more funds and buy a second fare for the same ticket.
I will purchase another ticket from another airline when the bank releases the pending amount.
What a shambles of a company.
I would like Qantas to contact me to explain why customer loyalty means so very little to them

Booked a flight to Perth via Brisbane from Queenstown, got off to transfer in Brisbane and found out that Qantas didn't put my bags on the flight due to weight issues of the plane. Although that might have been a operational decision, I'm still chasing them to find out where my bag actually is. I'm not in Perth for a long time and I'm currently buying things to ensure I can continue my three week holiday without my clothes, essentials and other things in my bag. I've even had to go to the airport to try and get an update because their number didn't work properly.

Utterly useless, no communication about it, no urgency considering they made the choice to not put them on (I would have thought that they would at least know where my bag is). Choose another airline, it's not worth going through the hassle, I'm very disappointed in the service of Qantas, won't be flying with them again.

If I could give no stars I would . Rang to change a flight and get costs recieved them and asked if I could hold them whilst I called my partner to check 10 mins later booked at the cost what they had said but they charged me almost triple . Rang back to ask what had happened and they said I agreed - made them listen to the audio recording which I was correct yet I was told they could not honour the recording . Absolute shit company quicker there is competition and they fail the better

The most unhelpful experience phoning the Qantas call centre. Staff had little knowledge of any of the information provided on their website so I actually had to teach them. Still didn’t make any difference as they couldn’t provide any help. Plus the language barrier made it almost impossible to get any information.

We were booked on a flight out of Manchester, UK back to Australia Fri 7th August 2026 at 9.55am - when arriving at the airport, it seems we were not booked on the flight, (ticketed through Qantas on an Emirates flight - booked via Webjet - even though we had spent 3 days earlier in the week on the phone to Webjet, with a huge time difference, trying to get the issue sorted. Emirates had changed the connecting flight in Dubai and the connecting time was too short). We were travelling with our mother on the same flight, (she was ticketed directly via Emirates). We spent 7 hours at the airport and missed two flights due to not being ticketed correctly via Qantas or webjet. Our mother, even had to elect to miss the first flight and then take the 2nd flight, which again we were not ticketed onto correctly. We were unable to leave the UK until the next day (after more than 4 hours of phone calls back to Qantas, via Manchester airport staff and direct), and had to return to Australia a further 24 hours later than planned, having to return to work the next day. Since, we have made various complaints to Qantas, Webjet and Emirates and none of the companies will take responsibility. All we seek is reimbursements of the travel expenses involved in having to return to the airport twice over two days and a further 24 hours in the UK - at a cost of approx $200. Each company is pointing the finger at each other and the customer is left out of pocket with no resolve. Not good enough for an Australian airline, to leave Australian passengers stranded overseas and then will not take responsibility to refund $200.

Cancelled flight. Promised to send money for extra costs due to 24h delay. I'm swedish. Qantas can accept swedish money but cant send swedish currency. Nor euro. So I had to open a Wise bank account. Just to make it extremely easy for an Australian company to send me money. We'll that didn't work either
It's obvious they are just scamming customers and don't want to pay damages for cancelled flights. Customer service is worthless

Flight 1652 Perth to Broome 27 July 2026 . Economy.
the service was excellent.
Staff were very professional and attentive. Wonderful experience.