Pryors Uk Omdömen 

Pryors is extremely difficult to deal with due to their inflexible and unusual scheduling system. They provide an estimated cleaning schedule, but you only find out that they are actually coming the night before, via text message. There is no practical way to let them know in advance that you have builders on site, are away, or cannot provide access.

Trying to contact them is equally frustrating. You can't easily reach anyone by phone in the morning, and emails seem to be hit and miss. Most frustratingly, they will still take full payment even when they are unable to carry out the window cleaning.

Overall, the service feels very unfriendly and inflexible. The impression is that their priority is taking payment rather than providing a customer-friendly service. For something as straightforward as window cleaning, the whole process is unnecessarily difficult.

Not satisfied with the level of cleaning of windows. They dried with watermarks present and not fully cleaned with marks still present. Always seems like a very rushed job, for not cheap prices. After today I have cancelled my bookings and have spoken and explained my reasons.

Terrible drivers on M25/M3 junction cut in

Cleaner was amazing! Company itself is not great, the boss treats his staff so badly, taking bonuses, giving out strikes I don’t really understand that?

Also underpaying them for what they do. One cleaner I had no names was explaining they can do a house for £25 and they only get £4-5 for that clean which is a joke, they are the ones out there making the money for the company and see nothing in return. Will not be using them again.

Unreliable & dishonest tried to charge full amount for half the job unlucky for them it was on camera

Luke cleaned our windows today. He was very polite and respectful. We had a few very extra dirty windows which he took great care with cleaning them. An excellent service and I would highly recommend Pryors for your future window cleaning.

Very happy with the service, the young man who came was pleasant and helpful. He cleaned the gutters and the frames etc. and the windows. The whole house looks amazing. Thankyou !

No problem with the service, Alan is friendly and polite. The washes are very quick I think if you want a light wash for windows fine but if you looking for harder dirt and grime to wash off then do inform them.

We are very pleased with the windows being cleaned by Pryor's very professional and polite . I would recommend them

Based on customer feedback, the service is disappointing. Common complaints include rushed, poor-quality cleaning (with cobwebs and marks left behind), unfair charges for work not done, and frustratingly short notice via late-evening texts for the next day's appointment.

They only give one days notice and then claim they have rung the bell. They report back and then charge 100% for the service. Do not reccommend, they seem to rely on you not being in or not hearing the doorbell even if you're in. So that they can charge.

Used for a few years and cleaning was ok but not great, getting worse over time. The last "clean" allegedly took place when I was out but the windows were dirty, still had cobwebs, bird strike marks and generally looked like they hadn't been touched. Ive now cancelled as they clearly didn't care when I called to complain.

I used Pryors window & gutters cleaning service for couple of years, they were right on schedule but did not clean windows, doors thoroughly. They missed my gutters cleaning properly and I had to send them a video once to indicate something was not right.

When I got fed up with their poor service and cancelled the contract I got charged a wooping £242 which I investigated and was told that was for last day windows, guttering and facia cleaning on 1st September 2025.

A proper rip off company when it comes to cancellation, charges and quality …..AAAC

Despite having a sticker on the door saying no leafletting or sales , I had someone who said they were from Pryors knock on my door to say they were cleaning my neighbour's windows next week and would I be interested.

Having previously thought about getting the windows professionally cleaned, I listened to what was said instead of just closing the door. A mistake.

He went through the process; text the day before arriving, what they do, no need to be in, cost, and that it was every 6-8 weeks, but you could skip one. But you were signing up for at least 3 cleans a year.

I was happy to have a consistent clean, but I wanted to check the company's work first. Through conversation, I ended up giving him my contact details so the company could call to discuss a trial clean. Something didn't add up, though and there was a nagging feeling.

I immediately called the company and was told that I had signed up for regular cleaning every 6 week, and the person I talked to was a 3rd party salesperson. I asked to cancel everything and have all of my details deleted. Their response was that they hadn't yet received the email with my details but it would be binned when they receive it. I have doubts I will receive confirmation to say that this has happened.

So now just keeping my fingers crossed that this happens and that I don't have to waste more time calling the company. I definitely do not want this company coming round to my house when I am out and cleaning anything!

Ridiculous. Was canvassed at home beginning of August. The rates seemed reasonable & our last window cleaners had retired so we signed up. Got a telephone call same day saying someone would be in touch within 2 weeks. Heard nothing further from them until 7pm Sunday evening 14th September. A text informed me the window cleaner would be coming the next day & that if I was not going to be at home, I should ensure access. No thanks.

Very poor service. There is not proper cleaning schedule any day approx 5-6 weeks you get a text message at 19:00 saying they are going to come and clean your windows. Even if your not in to let them clean the back windows and you send them a message they will come and clean your front ones and leave and they down even do a proper job. I still have cob webs on my windows even after they cleaned it.. not the first time.. even when they came the second time around same thing.. never use these people..

Very pleased with the window cleaning but bad experience with making an enquiry regarding clearing the gutter. Asked the window cleaner if they clear gutters. Yes they do, for £50. I said a bit high for me so I will clear them myself. He cleaned the windows and left.3 weeks later I noticed being charged £50 for clearing the gutter. Phoned Pryors to query this. They said the job was booked in, with my consent, and carried out! The window cleaner in question had left their employ so could not verify it with him. Refused to refund or actually do the job. I asked them to close my account with them and they did not really care.

Pushy company I was interested but would confirm after speaking to my partner no within seconds of the young man leaving the front door received a phone call for my address details so they could begin work !
I explained I needed to confirm and was not yet ready following day received message saying that I had agreed to a six week service !!! Needless to say I will not be having my windows cleaned by Pryor

Absolute bonkers. Sales rep agreed for a price and schedule. The next day lady presumably the owner calls and double up the price. Apparently their sales team is 3rd party and looks like owners wont agree with the prices the sales team promise you.

The window cleaner was excellent and did a great job with our difficult-to-reach conservatory. Left everything almost spotless and came back to improve the work when I asked him to. Excellent service.